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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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S
12:13 pm EDT

Dollar General I am a past employee store 16465

My name is Sara Cooper employee #2118646 and I am no longer employed with Dollar General.I did recieve a letter in the mail stating I was a no call no show/walked off job. This is not true. I feel I was harassed by the manager and bullied by the assistant. The manager Jack Vance would call me "pet names" such as sweet Sara bara, honey, sweet cheeks, and girl as saying it flirtatious and slang like. I calked Jack personally on Feb. 26 to put my 2 week notice in and he was rude and started yelling about thats BS and how it puts him in a spot. I worked that evening and the assisatant manager Ashley told me she felt like stabbing me in the face for going to work at Hiltop. (business down the road) Jack came in and told me he had a replacement for me and that night would be my last night so he could train the new one. I said ok. I live in very rural area 4 miles from this store and so many people have told me how bad Jack has been talking about me. One conversation was recorded about him slandering me. I am thinking about making a report to anywhere and everywhere including BBB, unless you can tell me with guarantee this nonsence will stop. I live and work in this same area and its been a month and I have had enough. Dollar General is the only store besides gas stations and a grocery store (that is 8 miles away from dg) around and its a great store and great location but manager and team is what makes the store and I have lived here 20 years and know many people and I have kept my mouth shut so far but about to go viral.

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10:24 am EDT

Dollar General tamika

Very nasty person very disrespectful this is the second time with her can someone please handle this issue with her cause I had to go to the store in Irvington and I live two blocks away from the store I should not have to go to Irvington she cursing and said my mother very childish a action need to be done asap cause she said she was the manager the other manager is not like that or the other workers there just her...

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3:48 pm EDT

Dollar General cashier

I was at Dollar General on 1156 N Cass Street in Wabash Indianan, on 3/22/18 at approximately 8 pm - 8:30pm trying to purchase a couple of items. When I arrived at the cash register there was a lady in front of me who had already checked out I could tell this because she had her things in bags and in her cart and on the shelf that had the plastic bags. While standing there patiently waiting the cashier and the lady were going through the ladies phone what appeared they were doing is reading text messages. Never mind that I was waiting to check out so after about 5 minutes of this I sat the items down and left. I have done a lot of business in this store but if this is the way customers are going to be treated I will not be back. The cashiers name was Lisa.

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1:43 pm EDT

Dollar General merchandise not being on the shelf and the survey coupons.

I was in your store # 0255 at 17:38 and as usual the charmin bonus 12 pack was not on the shelf. Eight times out of ten the $5.00 dollar pkg I like to buy is not in stock. And since you've knocked the survey coupon down to $2.00 for $20.00 spent it is not worth the extra trip for me. I can save 10% where I work. I don't get the bonus pkg but, I don't get it at your store either. The very next day I went in for TWO items and SURPRISE, one of them was not in stock. It was the Dixie paper bowls. It really is getting to be not worth the time and effort to make a special trip to this store.

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8:24 am EDT

Dollar General customer service

There's a cashier named Ashley that wears super tight clothing (leggings and Vnecks or just regular tight jeans) and flirts with all the customers every time I go in. Even dirty old men! So unprofessional. And she doesn't hardly ID anyone for cigarettes I've noticed. Just sometimes. She also always on her phone when she's not on register and the store could be an absolute mess around her. I've asked her help a couple times to find something for me and she claimed to have no idea where it was both times, cell phone in hand. I'm familiar with "Snapchat" as I have a 16 year old son. That is what she uses, constantly taking pictures of herself. That girl just needs to start working, wearing real clothes, and carding people like she's supposed to. She's not there to pick up a date.

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4:55 pm EDT

Dollar General the manager at 82 lafayette st nashville tn 37210

My 14 teen year old daughter was at the dollar general store with my oldest daughter which is 20 years old and was the gaurdin fir her little sis and while at the store the manger got in my 14 year daughter old face and which he us a grown man yelling at her and telling her to get out and coursing at my child and screaming at her like she done something she just walked to the dollar general store on 4/22/18 with my oldest child that is 20 cause she can't read so my 14teen year old went for support to help her so know one would make fun of her so i don't think that man
the manager at store #03386 82 lafayette st Nashville tn 37210 need to be all in her face yelling and sreaming all in her face and was threatening my child and coursing at my innonicent child cause we live in a bad environment i cant help where we live but iam getting a lawyer for my daughter

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4:47 pm EDT
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Dollar General customer service

3/22 4:25 pm Employee name is Griff or Chris. He was he was very very rude and would not help my disabled brother find the old English furniture polish. Its employees like him that will cost you a lot of business because I spend a lot of money in your store. I will never ever go back to that location
Marianne Williams
479p Forest Wood Dr
Fort.Worth, Tx
[protected]

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2:40 pm EDT
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Dollar General cashier

I shop at the dollar general in Williamsburg, VA on Merrimac Trail. I was in the store today March 22, 2018 at 2:21 pm. I was expecting to spend around $15.00 or less but the cashier rung me up wrong. He charged me twice for one item that cost me an extra $2.35. Also, my digital coupon of $3.00 off of a $15.00 purchase did not work. Also, the Canada Dry sodas are marked .95 sale price they rung up for $1.25 each. When it is all said and done I am out of $6.00 and tax. When I tell the cashier that my items were rung up wrong he claims he does not know how to refund the difference. So I called customer service. A dollar or two is ok but, when you take $6.00 out of my pocket that is another matter.

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S
10:29 pm EDT

Dollar General digital coupons

I go to your store daily. And spend alot of money at least 58 Everytime I come in. I go to use YOUR digital coupons. And they don't work or your employees tell me I don't have it in coupons. When clearly I do. I'm done with your store. Becides everyone I've been is is nasty. With the money I spend there you can afford to have someone come in and clean it and do the floors. I'll just go to family Dollar or Walmart at least they honor there coupons.

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8:58 pm EDT

Dollar General store condition

The photos tell the story. I visited this store on March 21, 2018. I feel really sorry for the employees trying to work in this dump, you can't even move in this place. It looks like a tornado ripped through here. It's been going down hill for a few months, I was hoping it would get better. I'm taking my money to the Family Dollar down the street, it's immaculate!
This Dollar General is on New York Ave in Arlington Texas 76018

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4:45 pm EDT
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Dollar General register fails to print a receipt.

Dollar General #09717, 420 McNulty St, Blythewood, SC 29016

For the past several months, one of the two registers (used regularly) prints an incomplete receipt. I have a serious problem with this. Thank God, I haven't had the need to return anything back but how could I if the items purchased could barely be made out on the receipt. Only thing listed is the price, not the description of the item. I've brought this concern up several times and was told that it has been submitted up through corporate. So now, it's been almost 4mths and still dealing with this issue is not only an inconvenience but poor customer service. I ask that this matter is resolved to prevent any future altercation from any customer in the event an item is returned or want to obtain a cash refund.

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3:42 pm EDT

Dollar General lance toastchee ched crackers

I bought and ate some crackers at your new store on 4595 S. Military Trail, Lake Worth, FL and I got sick after eating them. They need to be checked out to make sure they are good. I was dizzy and threw up. Had to go home for work. I could have had food poisoning. Luckily I only ate one package. I kept one sample and through the rest away.

Bought on 3-14-18 is was a sale item.

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12:39 pm EDT

Dollar General a very rude employee

I walk in to shop and i have my cart full i try to find a restroom couldn't find one so i asked your employy upfront and her head is so into her phone she couldn't even look at me i ask her if they have a restroom i could use and she says " nope no in service for yall to use" i had to leave my cart full of stuff. Your employee couldn't even acknowledge me nor could she make eye contact. Very very rude employee!

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10:06 am EDT
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Dollar General unprofessional practices/employer relations

Dollar General 10359 Lemoyne Blvd.,
DIberville, ms, 39540

3/16/18

12AM Meeting with district manager and Tammy( store manager 12176) to discuss why I was force to re-sign. All three of us were in the same room for the meeting. I asked the first question, did you want to terminate me? He said, no, I briefly talked to Tammy about the situation. I asked, why am I being forced to re-sign? Tammy gave me three options, which was be terminated, re-sign or transfer. He says, lets back up and ask Tammy what happened. She says, I don't recover well. I spend to much time in the office. He turns to me and I tell him I do recover and that do what she asks of me. I tell him when me and another cashier is all I have, and the store gets busy. I can't recover the whole store by myself.
I have told Tammy that it is getting busier and if she could have someone stay until seven would help out a lot. He says, she might not have the hours to give. I tell him I don't understand, day shift has more than three people most of the time. I can understand on truck days but night shift needs help too. He says, that's how it is at Dollar General. She may not have the hours to give for that shift. I say, I don't understand how you expect just one person to recover the whole store when we are busy. He says, Dollar General might not be for you. You have to recover 100%, not your best. Tammy has a lot to do. I have 19 stores to run, think of that. I say, I feel you are not listening to me, that it's her word over mine and I would like you to review the camera's. He says, I don't have time to do that, that is what Tammy does. It's her decision to terminate you. I say, but she gave me those options before and I don't understand why when I went to the other store it was part time. Tammy didn't tell me that. I need full time, that is what I was hired on as. He says, sorry, that is Tammy's decision, you can call other stores for hours. The store on Seamen or on Tucker could use help. I'm sure Meagan(Present store manager)can help you find more hours. This is a fresh start at another store. I'll contact Meagan in a month to check on you.

3/15/18

Still have not received a phone call yet. I call again, it's ringing this time. He picks up and says his name. I say, hello this is Jenea from Tammy's store, did she talk to you about my transfer. He says, no, I just talked to her briefly. I told him that I was made to re-sign. He said, made to re-sign? I say, yes. Tammy gave me three options, but didn't go through with them. I told him the options she gave me and then what happened when I went to the other store. He said, lets have a meeting tomorrow at Tammy's store around noon with Tammy to discuss this issue. I said, okay see you at noon tomorrow.

3/14/18

I hadn't heard from the District Manager yet. I called our old District Manager. Received the phone number to contact the new District Manager. I called first time, went straight to voicemail. I left a message.

3/13/18 (After I left work)

Contacted HR to check on status of employment and benefits. Checked on a previous report with HR. I had reported that was a family member aloud to work in the same store. They had told me no before. They told me it was reported. I asked about my employment status for benefits. My hours were cut badly. I was told my status hasn't changed. I explained what happen with being re-sign. I was told that changes won't take effect until Saturday. That I need to contact them after Saturday to change benefits. I say, okay, is there someone I can contact about being forced to re-sign. They say your district. We can send them an email with your contact information. I said, okay, thank you.

3/13/18

When I went into work Tuesday morning, Tammy says I need to talk to you in the office. She brought Della, which I assumed it was about Sunday. Tammy said, when you left Sunday you had made some comments that were over heard by customers and had informed me about these comments. She hands me a stack of reports and says take a look. I say, at what? There was only one person out there and that was your friend. I am not going to read these reports. They are false evidence. I did not say whatever they are saying I said. Tammy asks, then what did you say? There was a pause with me because I was shocked of what was going on. I tell her, I don't remember, I had a migraine and that it was over a day ago. I try to explain how intense my migraine was and the fact that it lasted all day. She disregarded me and continued to say, whether or not you made some comments that made her(Tammy friend, soon to be hired)uncomfortable. I can't have that in my store. You left Della out there with a line. Della and customers were calling me. Said they couldn't find you. It just seems it has been a trend with you since Thursday. I ask what do you mean? She says, you didn't finish green dot. I said, green dot?
She proceeds, what you were setting Thursday. The shelves were empty. I told her we were busy, I was called to the front to help, Della was having issues on the register again. I had set the green dot and stocked what I could with the time I had. Tammy says, more should of got done. She says, I don't understand why you can't get it done. Maybe this store is to much for you. My boss wanted to terminate you but I waited for him to calm down. You have two, no three options, be terminated, re-sign or transfer. I picked transfer. Wanted to keep my position. Tammy said, the store isn't far from where you live. Meagan will call you when transfer goes through and I need your keys. I hand her my keys and ask, what about the rest of the week? She says, I'm not sure when Meagan will call you, should be a couple of days. I say, okay and thank you for the transfer. She says, don't worry about signing the reports, I'll hold on to them. If I send them to HR then you would be terminated. She says, call me if you have any questions.

3/11/18

Went to open store that morning. I had a minor headache from when I woke up. I took some medicine at home. I go to clock in on the register and my number won't work. I try a few more times and still doesn't work. I say to myself, I'll just write my time down and leave it on Tammy's desk. I grab the drawers out of the safe and change fund. Go to the office and begin counting the drawers. I notice my face feeling weird, like when a migraine is starting. I got worried. The last one lasted almost two days. I didn't understand because I took some Excedrin. I take a deep breath and try not to think about it. I went back to finish counting. I finish with that and go open the store. I did not set the entire sidewalk because it was going to rain that day. My cashier didn't come in for another hour. While I was looking over the duties Tammy left for us, I was eating, hoping maybe it would help the headache. I hadn't eaten anything yet. My duties were to set sidewalk, sweep parking lot, work skyshelves(HBA, Food, Pets, Chemical, Paper). I go grab the broom and dust pan and proceed to the parking lot. It was cool outside, my head wasn't so painful. I managed to finish sweeping when a customer pulled up to the store. I go inside and work on the HBA skyshelves, they are close to the register. Going up and down the step ladder, I noticed was not helping my headache. It's getting worse and becoming a migraine. The pain goes down my neck and in left shoulder. I remember we have these patches for muscles. I grab one and put in on the spot that hurts. I do feel some relief. I go back to work. Della comes in and I tell her drawer is ready, just clock in. She goes to clock in and she says, we are still having computer problems? I say, I don't know, I wasn't here yesterday. She says, the computers were acting up again and was hoping it got fixed. I said, apparently no. We will write our time down for Tammy. Then I explained my migraine situation to her. She said, I hope you feel better. I replied, me too. I go back to HBA and don't really see that much more that can come down. I move to food. At this point I'm just pushing through the pain to do my work. I almost get done with food, when I realized I was getting hot. The patch was becoming warm now. I took it off, put my hair up. Relaxed for a moment, and went back to work. Some time passes and my migraine isn't going away, so I decide to go rest in the office. I figured it was close to lunch time, and would use this time as lunch. I fell asleep by accident, woke up. 30 minutes or so later. Realized I should call someone in and I did. Amber was closing that night, so I ask if she would mind coming in early for me. I had explained my migraine. She said, I'll there at 12:30AM. I said, thank you so much. I walk out to inform Della. She says, where have you been? We have been looking for you. I said, I was right there in the office. Said I was sorry and explained my migraine getting worse and told her Amber was coming. She says, you need to call Tammy. I replied, but Amber is coming in, this is Tammy's only day off and I didn't want to bother her. I got it covered. She says, okay and walks away to make a phone call. I don't know who, until later my boss shows up. She walks in with two(which appears to be her friends)people. She doesn't say anything to me and goes to the office. I follow her to the office to inform her about my migraine and that it won't go away. I told her I called Amber, that she didn't mind coming early. Tammy says, you know your not to call people in. I reply, I didn't know. Tammy says, I am going to check the camera's. I tell her I did come into the office because it was getting worse, that I needed to rest my head. I told I would count that time as lunch. She says, Della and the customers were calling her because they couldn't find me. I told her I was here in the office. She says, you are not doing your job, not recovering. I tell her I do everything you ask of me the best that I can. Della walks in and says she can't find the propane exchange barcode.I go to turn to answer Della and Tammy's friend is right behind me, which I think shouldn't have been. I say, it's not by your register? Della says, no, I can't find it. Della and I proceed to handle the problem. I can't find the barcode, so I go back to the office to inform Tammy. She goes to fix problem. I follow her back to the office. I ask, do you have any more questions? Tammy says, no I'll contact you, you can go. I don't here anything from her. At least not until I went back to work on Tuesday.

Notes: Now I was accused of saying comments that were overheard by customers. There was only one customer out there and it was her other friend she came in with that reported this.

-I feel the District didn't take this matter seriously. He should check camera's.

-There has never been a problem with me calling people in until now as well.

-I have been told by Tammy you can never be alone at the store. On Sunday, for an hour was by myself.

(I am looking out for me and the business I work for. Being unprofessional is not tolerated in my book. I would appreciate someone looking into this case and store for unprofessional practices. Also, call them during the day, they never pick the phone up. Every time I have gone in to close, the phone is always in the office.

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6:43 pm EDT

Dollar General nutella

Today on march 19, 2018 I went to dollar general on north main street suffolk, va 23434 and purchased one jar of nutella I didn't bother to check the date because I was in a rush and it was the only item I was getting and mainly because it was the first one on the shelf (should be safe right) no after a few hours I decide to get sone and when I opened it the gold seal had already been peeled open to the middle and that made me curious to the the date and it said august of 2016 I am very disappointed because I love nutella and it was the only item I brought it was as if the stocker peeled it back smelled it and decided that it was fine to stock up the entire shelf with nutella from 2016. This isn't the first time this is the second time it has has happened the first time I brought cake frosting from the same location got all the way home baked the cake tasted the frosting and it was gut wrenchingly disgusting and that too had a date of 2016! I am not their only customer this has to be happening to others! Don't these stores recieve inspections? Does anyone care? Something needs to be done! After I get my refund tomorrow I will never be returning to this dollar general location ever again and I will be spreading the word on my social media to warn my fellow people of suffolk va.

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10:08 am EDT

Dollar General suspicious coupon scam at store #15144

I'm reporting incident for my elderly mother, the same thing has happened to her twice at this particular store #15144! your company offers coupon 5.00 dollars off 25.00 which occurred this past Saturday March 17th at this store, my mother doesn't shop by herself because of her eyesight so my older sibling shops with her, my older sibling goes through line coupon accepted no problem! it goes through.. my mom doesn't go at same time but eventually does, the cashier cannot get it to go through, even though she has over the limit of products, the cashier sees her line is backing up tells my mom she can get it to take 1.00 off, my mother tells her to check with manager because the last time when it would not work they had to do the same thing, , the cashier leaves the desk to look for manager briefly, comes back says she cannot locate her! runs it again and it took 3.00 dollars off; my mother tells her that's o.k. as she walks out of store, the manager is a few steps away outside like the cashier actually looked for her after reporting she did? why advertise coupon if the cahier and managers are not capable of knowing how to run them or are they pocketing it at end of shift, I, myself work in healthcare; I worry about elderly getting taken advantage of and see this to many times, please investigate this activity at this location ! I can see this been reported to better business bureau, something is going on...

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11:37 pm EDT

Dollar General unfair manager practices

Hey everyone,

I just wanted to ask you guys a question here;

My manager at the Dollar General on the west side of Indianapolis has put into action what I feel to be some very unfair practices and has done some unethical things, I'm going to list them out and I want some honest opinions on these items of concern:

- We were basically told that we were no longer permitted to have weekends off for any reason, and if we didn't agree with that to find another job. When one employee, an assistant manager no less, tried to quit, she convinced him to stay by giving him every weekend off.

- Has mandated that any shortages of register tills be made up by the employee's on register, out of the employee's own pocket. This one I can see the validity too, if you're constantly short than theft of store profits is a likely concern, but the part I don't get along with is if it happens even once and we are unable to make up the difference that we are terminated on the spot.

The following isn't so much a store policy she enacted as much as what feels like a personal attack:

- Refers to one of my fellow co-workers and myself as her, "Problem Children, " insults us directly to our faces and gets upset when we try to defend ourselves, and is constantly blaming us for things not getting done in the store, when the reality is that despite how much we despise our situation in the store, we come in and give it our best effort every single day.

- She'll constantly hide out in her office with her two assistant manager's and they'll all just sit in there and chat while I'm out assisting customers. Sometimes not being able to call them to the register when I need to perform an action that requires a manager's permission like voiding an item.

The last two things bother me a lot obviously, but I could put up with that if she wasn't acting like such a tyrant. Anyway, your feedback on this situation would be greatly appreciated.

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9:16 pm EDT

Dollar General employees

Albany missouri dollar General. there has been numerous visits to this store and the employees are always rude and dont want to help you find anything. this is primarily on evening shift. there is a lady who was asked to get diapers and she huffed about it and finally went to check if they had any in the back. on st Patrick's day it took 30 mins for them to air up a ladies balloons. two employees were there and both were doing it. neither employee stopped to ring up the 4 people (inc me) who were ready to go. we had to wait almost 20 mins for them to finish so we could check out. this is getting worse every time we go in. there is a male worker and he is always dirty and uniform isnt clean. this store needs cleaned up.

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5:25 pm EDT

Dollar General store is junked up

It seems each time I walk into the Dollar General at 04201--5160 Main St. Mount Jackson Va.-there is stuff sitting in the aisles and it is hard to walk through without a cart-with a cart all you do it hit objects. They sit the pop and water outside where the sun shines on it-THAT is not healthy. Once you get to register, you stand and wait sometimes 5 minutes.I just think the store should be better arranged and staff willing to wait on people-and clutter from aisles-there is always things from shelves on the floor-I used to pick it up-but I don't get paid to do their job-a job they should be doing. They are not all friendly either. Well I just wanted to let you know so something might be done about it-they better be glad I am not the boss.
Thank You for your time

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11:47 am EDT

Dollar General manager

I currently work for dollar general I went into work yesterday and the assistant manager came to me and pulled me into the stock room, yelling screaming and cussing at me her exact words was "step the [censor] up or step the [censor] out" she begin to tell me how they didn't need me at the store after she was finished with me she got a sales associate and done the exact same thing to her making both of us cry, the assistant manager then continued at the front of the store near the registers in front of customers it is very unprofessional the assistant manager name is kim bondi and we are located at 1540 old newport highway sevierville tn 37876 if this happens to myself again I will have no choice then press harrasmemt charges on her.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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