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Dollar General
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1.2 3833 Reviews

Dollar General Complaints Summary

189 Resolved
3637 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3833

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Newest Dollar General reviews & complaints

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2:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar General poor service

Me and my nieces and 7 year old nephew went in to the dollar General at 2450 Columbus ave in anderson indiana and as the kids was going in to the store i hear my nephew crying he slipped and fell as he entered the store and hurt his back yes he was running which he should not have been yes there was a caution wet floor sigh but what gets me is the rug was not where it should have been in front of the door not to the side and the works not 1 of the 3 or 4 that was behind the counter could come and see if he was alright they didnt even ask if he was ok not one of them and as we went down where the toys was there is water leaking all over the the paper and not buckets just a sign that say caution wet floor there is leaks all over the store and its a new store the lady said the back room was flooded and they cant use the air conditioner because of the leaks in the roof is leaking into it

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Was not resolved person that comented on this is rude but dont want deal with rude people

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nauman71
, US
Sep 12, 2018 5:38 am EDT
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http://anyworkapp.com/?job=546

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1:54 pm EDT
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Dollar General customer service

I have lived in Ochlocknee all my life and always wanted a dollar general in our little small town. I usually stop by there 3-4 times a week. There are no need for grocery carts because you cannot get down an isle for the stock carts in the middle. You have 2 employees there n one is outside smoking while the other one has a line backed up around the corners. I would rather drive to the next town than endure having to squeeze down an isle or stand in long lines. Numerous people are complaining of the same thing. Sorry so long, but felt this needed being brought to someone's attention.

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12:44 pm EDT

Dollar General digital coupons, associate behavior

I went into Dollar General today because I had roughly $30 off with my digital coupons. I punched in my phone number associated with my account and none of the coupons came off, this is not the first time. I looked at my receipt as my husband was loading our $72 dollar purchase and noticed that none of the digital coupons came off. I went back in to tell the assistant manager and she told me that I had to bring everything back in. I explained that my husband had already loaded the car. She said it was the only way. I used to work for Dollar General as an assistant manager and knew that she could do it with my receipt. "Nope!" was her reply. The Dollar General in Saint Ignace Michigan is a joke. Not a single person that works there care about their job or community. I would like all of my digital coupons refunded. I understand if it must be on a gift card.

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ItsHardToBeTheNicerPerson
, US
Sep 19, 2018 10:20 pm EDT

Maybe if @kettlie123456 wasn't an assistant manager for The Dollar General there would not be a complaint... just sayin'

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Theresa Schmidt
, US
Sep 18, 2018 7:48 am EDT

The store employees have nothing to do with the digital coupon app, that is all handled at a cooperate level. There is at the bottom of the app page on your phone a link to technical support for your use. Stop blaming everyone that works at the store/

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Fed up with entitled people
, US
Sep 11, 2018 5:42 pm EDT

If your digitalis did not come off you can not get refunded for them. That would be giving you free cash because you think your entitled to it. They did their job just because it's not the way you wanted it done does not mean your entitled to anything.

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Chris1977
, US
Sep 09, 2018 6:05 pm EDT

They can't just use a receipt to do a refund. They have to scan the products or they risk getting fired.

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11:25 am EDT

Dollar General service/store

I'd like to make a complaint on behalf of the Cookson OK dg store! This tore when first come to cookson was amazing! The manager Starla was awesome and took care of the store very well! She left and the store is a disaster! There is stuff everywhere all the time. Employees are a ridiculous mess and haven't a clue how to operate! I loves going into the store, now I dread it every time! Someone needs to get control of this store before it ends up worse than it is! Someone who cares about the store and the employees that help operate it would be a nice first step!

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8:02 am EDT

Dollar General management (I am a sales associate)

I am a currently employee for Dollar General. I work at the store in Bunkie, La & I would really like to stay anonymous. I really enjoyed working there because it was close to home and I was really good at what I did & the customers love me because I show great customer service. On my last day that I worked I came in for my 7-3 shift & immediately asked my Store Manager (R.O.) what do I need to do during customers because I am always on register. He proceeds to tell me what to do.. so after I thought he was finished I begin to start working on my task.. he then stops & says "HEY BIG MARLEE... I MEAN MARLEE!" & starts laughing about it! There were two other associates that were there, one was an asst.store manager.. I was so embarrassed & my feelings were so hurt, but I brushed it off because I've been called worse before. But I don't think I can continue to work somewhere where my boss makes fun of me & talks about me behind my back because that was obviously not the first time he's said it because of how comfortable he felt saying it. I will not be returning to work & I hate to leave without putting in my 2 weeks notice, but I'm sorry I just can't face him at work. I'm too embarrassed & ashamed. I know I'm a big girl, but I still have feelings. I am a good worker & all of my co workers will vouch for me. I'm sorry, but that you for the chance & opportunity... I hope this doesn't happen to another great employee just because they're over weight.

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2:46 pm EDT

Dollar General false advertising

In some of your weekly specials you advertise a certain group of drinks for sale. one in particular is A&W root beer. This cannot be found in any General Dollar stores in the vicinity where I live (a total of 5). Please address this for me because I am a root beer addict. If you can't provide the products in your stores DON'T advertise them. I live in Elmore county in Alabama.

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Omeomya
, CA
Sep 08, 2018 11:54 pm EDT

I am very willing to bet that on the flyer there is a place that states "selections vary by store" Not every store sells every brand.

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Chris1977
, US
Sep 08, 2018 4:19 pm EDT

Not all stores carry the same product.

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J
2:17 pm EDT
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Dollar General purchase of a pack of cigarettes

I was at your store today... Sat 9/8/2018 at approximately 9:41 a.M. I purchased a few things including a pack of cigarettes... When I got home (I live 5 min away) I realized she gave me the wrong cigs.. I went back there immediately and explained to the same woman that sold them to me that she gave me the wrong ones.. She was very rude & said there's nothing I can do.. I then went home and the more I thought about it the madder I got.. So I went back up there.. Receipt in hand along with the cigarettes and asked to speak to a manager.. Well low & behold it was the same rude lady... I explained that she made the mistake and very snotty she claimed that I asked for those and there was nothing I could do! I go to that store everyday sometimes 2× and I spend good money there... I will never step foot in there again.. Nor will any of my family and i'll make sure a lot of ppl know how they treat their customers... Her name was natasha and claimed to be your gm!

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Chris1977
, US
Sep 19, 2018 12:03 am EDT

Its both company policy and against the law to return cigarettes. You should've got the correct ones to start with.

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Author of the review
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JAJ@1970
, US
Sep 19, 2018 10:59 am EDT
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Replying to comment of Chris1977

I thought she did put the right ones in the bag..until I got home and seen they weren't..and I did not know this was against the law..my point was she could've been nice about it and explained that it was

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Fed up with entitled people
, US
Sep 18, 2018 9:50 pm EDT

A lot of people do not realize that this is against the law and they just think stores are being rude. The store should have been polite and explained the law instead of just saying no.

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Author of the review
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JAJ@1970
, US
Sep 19, 2018 10:56 am EDT
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Exactly..I did not know it was

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Author of the review
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JAJ@1970
, US
Sep 20, 2018 8:18 am EDT
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Replying to comment of

WOW. .lol..they would have one here as well!

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JAJ@1970
, US
Sep 20, 2018 10:38 am EDT
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Right...lol

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Fed up with entitled people
, US
Sep 11, 2018 5:46 pm EDT

Returning or exchanging cigarettes is against the law. That is a federal law. Once they leave the store they are yours. Next time make sure they are the right ones before you leave.

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Author of the review
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JAJ@1970
, US
Sep 13, 2018 4:56 pm EDT
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Thanks...and yes I absolutely will!

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M
2:10 pm EDT

Dollar General manager

It has happened on some the now I've been made to feel uncomfortable to work at my job, she responds rudely an immaturely to simple questions, she doesn't contact u very often at all when she makes a schedule let alone changes to the schedule, or at the very least has failed to contact me in such matters, and has gave me two weeks straight no hours at all, when I tried contacting her as to why I received no responses at all, i don't find this to be appropriate at all I don't even think its legal either an she hasn't failed to notify me once but many times

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1:58 pm EDT

Dollar General dgh denture cleanser

I went to our local store today, 9/8/2018, to take advantage of the $5 off of $25 purchase. I purchased $15 worth of DGH Denture Cleanser as it is a product I use daily. To my dismay, all of the boxes in the store were covered with a heavy film of dust. I had a very poor store experience and will address that on the customer survey. Also, when I got home with my items all of my products were expired with a date of 2/ 2018. I, therefore, will be making another trip to the store to return them. Product code: [protected]-100. I took a picture of the box but am unable to attach it at this time but can provide it in the future if needed.

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9:31 am EDT
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Dollar General they get inventory shipped in and then don't get it on shelves where you can buy it.

I buy alot of catfood from dollar general. At least 10 sacks of week. I buy the 9lives and purina catfood brands. Earlier this week the store in Caney KS got a 2 truck delivery of inventory. I went in 4 days in a row this week to buy food and still no decent brand of catfood on shelf. There was a a sack of a cheap brand the cats dont do well on and I bought it cause needed something for them to eat. Please understand I run my own business and deal with inventory all of the time. You get ur boxes unloaded and get product on the shelf so u can make sales. Right? Yesterday (Friday) went down petfood aisle and worker was there. Not unloading any petfood . I reached down to get the cheap sack of food and she said we just got that in. I had complained the day before about no food. And I said and I am not very happy have been in here four days and still no food. She started telling me her whoes about the double truck delivery and food is at the back of it all. I said i understand about inventory and some of u just need to work a little harder. She got quiet. I left that aisle and started around store and another lady was slowly pushing a cart of petfood from the back. Four days to bring out food. Thats too long. Well folks your store has lost my catfood business. Iplaced an order with chewy.com last night. It will be here on Monday. Free delivery and its for a cheaper price too. I like to do business locally as much as possible but with no product on shelf I cant. Posting this because as a business owner I would want to know what is going on in my store. Rant is over.

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9:32 pm EDT

Dollar General customer service

Due to consistently rude behavior from employee's at both Harvest, AL store locations. Our family has unfortunately decided to no longer shop at Dollar General. As a retired military family that is well respected, we have never filed a complaint. However, the unprofessional attitudes of your employees have affected a portion of our proud community requiring initial complaints to ensure new employees are hired and managed professionally. Respectfully submitted... Semper Fidelis

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Chris1977
, US
Sep 07, 2018 10:14 pm EDT

You must be one of those liberals that wants to add to the unemployment rates in this country. Smh.

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Chris1977
, US
Sep 09, 2018 12:40 am EDT
Replying to comment of

While I dislike liberals especially the stupid ones, they're humans just like we are and don't deserve to die anytime soon.

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Author of the review
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John Connor 1984
, US
Sep 09, 2018 5:02 am EDT
Replying to comment of Chris1977

You’re an employee... or a troll, or a machine surfer...either way... That’s hilarious. You don’t even recognize Semper Fidelis is a Marine term. Any response will define you as an internet warrior all geeked out behind that screen of war you build false confidence under. I’m a retired Force Recon Marine and easy to find.

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Clint Metzger
, US
Sep 09, 2018 5:18 am EDT
Replying to comment of Chris1977

Damn, your lost. Read the person’s post. Really read it! That dude is restraining.

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Clint Metzger
, US
Sep 09, 2018 5:31 am EDT

We love Marines. Thank you for your service. God Bless America

ComplaintsBoard
M
6:17 pm EDT

Dollar General no product on the shelf.

My wife and I have been going to the Dollar General down the road from us for over a week asking for powered sugar. They keep telling us it's in the back room and they will get to it when they can. I was in there recently and asked the general manager when the item was going to be available and she told me "since we have been bugging her about it for a week, it will be the last thing she has stocked and I need to leave her store". She also told my wife and I " If we don't like it then we can go to the competition in another town. She was very rude and disrespectful to us.
Thank you for taking the time to read my message.

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capture1
, US
Sep 18, 2018 2:18 pm EDT

I'm having a real problem believing that.

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Chris1977
, US
Sep 07, 2018 10:16 pm EDT

Sounds like good advice from the GM.

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5:45 pm EDT
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Dollar General women's restroom

The women's restroom has not had a toilet seat for the last 3weeks. I think this is unacceptable. The new remodel of the store looks great, there are nice products as well. But if women and small children have to utilize the facilities, it is very displeasing. The safety issues and sanitary issues that could arise far outweigh the necessity to continue to shop at this location, if not rectified immediately.and yes, I did bring it up to the sales associates that were present .

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9:30 am EDT

Dollar General not a product

One there is a guy and girl that has a relationship going and I don't think they should work together. The store in hooks tx his name is Waylon hook and the girl name is Alexandra belcher.yall say that family can't work together well I don't think people who are in a relationship should work together...I think it's bull crap y'all would let a couple date in the same work place but not family

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Chris1977
, US
Sep 08, 2018 1:41 pm EDT

Are you jealous?

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9:13 pm EDT
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Dollar General employee

The cashier was very rude yelled at me and threw my money at me I will not be shopping at dollar general again if that's how your employees treat your customers and when I told her I was calling the manager she said go ahead I dont care I was just trying to ask her a question and she had a attitude with me that is not very nice and it seems she doesn't care about her Job if she is going to treat customers that way

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Update by Crystal collie
Sep 07, 2018 2:38 pm EDT

I didn't start anything and was you there I don't think so let me guess she must be one of your friends since you commenting

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Chris1977
, US
Sep 07, 2018 1:25 am EDT

You must have started it or the cashier wouldn't have said anything. JS.

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6:34 pm EDT

Dollar General 3716 houston ave, macon, ga 31206

To Whom it may concern: I arrived at this store around 4:00 pm to purchase several items which include Snuggle Exhilarations Liquid Fabric Softener, Island Hibiscus & Rainflower, 50 Oz. The self adhesive sticker said 2/$5.00. Once I arrived at customer service and began to check the price came up to $4.50 each. I immediately stop the cashier from continuing to ring up my items and told her that the Snuggle Liquid Fabric is on sale 2/$5.00. She called MOD up front and explained to him the issue. He walk to the back to confirm the price and once he returned he had all the stickers in his hand and stated that the sale was only for two days. My problem is he didn't attempt to allow me to purchase the items at the sale price and honestly it's the store duties to remove the signs once the sales are expired. He stated the sale was over on 09/03/2018 and today is 09/06/2018. They would have remained there until I wanted to purchase the items. He was very nonchalant about the entire situation. He needs more management training . Thank you

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Fed up with entitled people
, US
Sep 11, 2018 7:03 pm EDT

You read the sign and seen the date and figured you would just [censored] at the register and get it anyway. And since you didn't get what you wanted now you will complain. So sorry that among the millions of things employees have to do the missed a sign, maybe they got pulled away by a customer and missed a section it happens. That does not mean people can take advantage.

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4:15 pm EDT
Featured review
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Dollar General - store quality

08/25/2018 around 7:30 Pm, my neighbor and I had went down to the Local Dollar General store in our town to get some drinks for our children and ourselves. We had chosen our drinks after around twenty minutes of finding some unsweetened tea for him which of course there was none. Some of the coolers were pretty bare along with some shelves. When we had...

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3:00 pm EDT

Dollar General management team

I would like to let someone know how this management team treats their employees. The ones that show up for all their schedules shifts and when possible fills in, gets harassed by the management team. They get punished by hours being cut if they can't come in to fill a shift. Also, via text if they ask you to come in and you're sleeping and don't respond on your days off they talk down to them making them feel awful. I coming from years of running successful retail stores know this is very wrong and very unprofessional. I know the stresses of not having peole show up and call off. However there is a proper way to treat the employees that do always show up for their shifts and when possible not matter how little they can help cover shifts.

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Chris1977
, US
Sep 06, 2018 8:36 pm EDT

That's just business, nothing personal. The one's that show up and is productive gets the hours and the ones that don't show up and isn't productive doesn't get the hours. That's just how business works.

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7:12 am EDT
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Dollar General employee

I was yelled at followed out the store constantly being yelled at by employee last night about 8:30 PM in Thomasville Georgia location 11200 US 84 East Thomasville, GA 31757 . My husband and the other employee working at the time witnessed it all I called last night to try to make reasons with the lady to understand why she was yelling at me she began to tell me I need to mind my business and take care my son who have almost lost twice this month due to diabetes . She is always loud with other customers and very disrespectful when things don't go her way to other customers Now fear at the safety for myself and my children and I shop there 2 to 3 times a day .

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11:18 pm EDT
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Dollar General the store

I'm complaiming about the state of the store at the FLagstaff, az location. It's seriously a dangerous store to be in, it is such a mess with product strewn all over the floor. I had to stop an elderly woman from tripping over a box strewn on the floor today. Pics of the chaos posted below. If I was a manager I'd be very concerned about a lawsuit when someone gets hurt.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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