Dollar General
reviews and complaints

LOL @ escape goat

You also need to check your grammar and spelling.

You have really never worked at a place that had a 'no shoplifting' policy?!? How can expect a business to profit if they allow their products to be stolen? You, are an idiot. We live in the real world and experiences are not always pleasant... if you have grandkids you should know that by now! You happened to be in the wrong place at the wrong time, and saw something that offended your naive little eyes, I see absolutely no fault of the cashier or store. She was protecting their assets, that's what she was hired to do!

You can't return merchandise without a receipt, but you could have exchanged it for something of equal or more value. Also, if there was nothing you wanted to exchange it for you could have been given "store credit" via a gift card.

No reciept.. No return or exchange! Dont blame the cashier !

Its a fake story. When I worked at Dollar General, we had people do this almost every day. Very frustrating.

There is a policy on how to except return and the employees are following the Store policy and the mangers rules. The employees also get treated unfairly by DG and customer for min wages. Alot of the times the mangers dont do their job or make their asst. look like jerk by telling them to do things and then tell other employees lies about situation. So as Far as hiring ### whom ever made that comment should understand that they are people just trying to keep their jobs.

What you havent realized that was bait by now? Dnidrko is fake. MMM, how do you like that taste of your own medicine?

But of course! :D

Why didn't you ask for a receipt when you made the purchase if there was a chance you may return it? They need a receipt to prove that you paid for it.

"they are obviously picking winners when they hire." Also, being unkind will not really get you anywhere.

Ignore he/she/it, she likes to instigate. also goes by many names, stealth pilot, 123321, *brenda*, God, like 10 others.

Mollie your comment does not help ANY! So shove off!

also you may be interested to know that DG holds their previous schedules for two years.

i found out an item in your ad is a miss print and would like to know if i can still get it at this price it is the everpet cat litter lb. size on page 5 i called the store and they told me it is a misprint thak you.

Mine is NOT a complaint about a Dollar General Store. It is about the District Manager for Livonia, Michigan. He is an arrogant, nasty, little man who really does has a little man complex. No matter what day or time of day I may shop at Store No. 08139 this 'little man' seems to be there. He Directs/Demands the staff (which is absurdly small - 2 at the most at any time) to move stock, re-arrange while customers are in the store. I have never seen him step in to help just criticize and as stated Direct. When I held a manager's position, it was not to direct, but to address issues and lend a helping hand. This guy really needs to go. As well as this store desperately needs to be allowed to hire additional staff. The staff now is wonderful but very overworked and I can imagine they are only being paid minimum wage for their efforts.

Interesting customer "service" I encountered today. I'm a retail manager by trade and have managed a small box store in the past. This company hands down has got to be the worst in the industy. For example, on 4/21 I went in to purchase some weed killer. I had never ventured into this establishment before and thought, "why not". I found a few interesting things while perusing for my purchase. One, there's clutter all over the place making weaving through the small aisles next to impossible at times (and it wasn't even busy). Two, their freight door was wide open in the back and no person "manning" the door (what, free for all?). Three, I could not find what I was looking for so I asked the only person with a yellow Dollar General shirt for assistance. "Excuse me, do you carry weed killer." The response..."I'm not sure that we do." Huh? Some acceptable responses might have been, "no, sorry we don't have those products, but we do have..." or "I'll be with you in a minute to help you"...or "I'll get someone to help." I felt like I did not matter to them (what's that also say about their "Management"). See ya, Dollar General, you could have gained a lifelong customer, oh well, you probably think, so what, we are too big to fail and let one lost customer get in the way...I say...GUESS AGAIN! I will let other people know how you operate. Actually, I should be thanking Dollar General, this experience reinforces the fact that the great customer service my store provides is kinda tough to come by these days!

A joke, toots, a joke... I don't see any four letter words, do you?

Besides, you set yourself up for that one.

And I notice that you did not answer; did it give you something to contemplate, perchance?

If you refuse to put up with a--holes all day, HOW CAN YOU STAND LIVING WITH YOURSELF?

I work in a department store. I understand your position, as a customer, but try to see it from the other side. I cannot tell you how many times I have gotten attitude from customers, who think I am not doing my job because I am not standing behind the register like some mannequin. My store doesn't have a bell to ring, but most dollar stores I've been in do. This is for a reason. Ring the bell. The associate likely has no idea you are even standing there, because they are 50 feet away behind a shelf, WORKING! She shouldn't have pushed money into your hand, but these people are very stressed so if she failed to say "Have a Nice Day" get over it.

seriously. maybe the employee was new? maybe it was their first day and they werent completely familiar with the store yet. And weed killer is a seasonal item which means that the stores do not have a 'home' location for the product, things are always moving and for someone new it can be difficult to find things. I would say that this employee could have found someone else to ask, but in a store like dollar general often times there are only one or two employees in the store at any given time, which means that everyone is extremely busy. its not right, and i think that the company should give the stores more hours to keep the days better staffed, but thats the way it is and it isnt the employees fault. pull the stick out of your butt

i wirk for dollar general and yes i do answer that im not sure that we have it but i always look and try to find it .. may be you shouldnt judge people by their answers, may be he did care maybe he couldnt give a **** less but dont go all holier than thou customer service on people im sure you dont deal with as much **** as we do so all you have time for is kissin peoples ###. smart ###

my name is pat maikowski i started working for dollar general in november 2010. i did a good job and was told i did a good job by my manager scott. i had a family emergency in march and needed time off which was fine. when i came back to work i had a customer who said that she wanted to pay for her stuff with her credit card . i rang up her stuff but i put it in as cash by mistake. at the end of the night my drawer came 90.00 short. i was fired i think i should have at least had a verbal warning.

first off it depends on the nature of the offense. a lot of things are a one time offense termination. money shortages, harassment, threatening harm to person or property, etc.

YES I AGREE WITH THE OTHERS SO WHAT HAPPENED WAS YOU GAVE AWAY 90 DOLLARS WORTH OF STUFF AND YOUR DRAWER WAS SHORT AND WHEN IT IS MORE THAN 50 DOLLARS OVER ARE SHORT IT IS GROUNDS FOR TERMINATION THERE IS NO WARNINGS

mistakes like that could happen, but you should of called your mananger for that.

U did not stand up der for 45 min who does that stop lieing

Regardless the actions, I will go ahead and tell you, the employee did you a service. Dollar General has always sold crap digital cameras.

"I worked retail before and I know that the workers are not allowed to do that" So you have worked every single retail job ever? Because not all stores have the same policies.

i was in dollar general shopping and someone did steal they confronted him while me my daughter were shopping i was ticked off about it he stole gain laundry soap and they put me my daughter and grandson and who ever was in the store at risk of possibly being hurt or shot all over a 5 dollar item omg NOW THat is stupid in my opinion Now I am hearing from you they accused you of stealing and having it on taped and you say you didn't do it I would have called the cops myself and demanded they showed you the tape

I would call the Customer Service # on your reciept, they r suppose to folow-up on ALL calls...If nothing else turn them into your local Better Business Bureau...I work @ DG in Hastings, NE and we ALWAYS make it right with our customers there. There should be NO questions asked as to why u r returning it, especially if it does not work.

As a manager of Dollar General, , I agree with those who say not to be in the back room. What makes you think that you have the right to step foot back there? And further more, , putting yourself in a place where you know you shouldn't be tells me that you obviously don't always do what's right. So who's to say that you didn't steal the phone? I'm not saying that you did because I wasn't there, but if you put yourself in a position to be suspected then don't complain when someone does suspect you. It's that simple.. From now on, don't go into places that you know you don't belong. That's just common sense.

Wow. I think everyone is missing the point. Sure, it's not right to look in the back room, but the point is that he was framed and asked to leave the store for something he didn't do. Why is everyone making such a big deal about this? That employee needs to be fired.

In addition to the comment saying that the equipment is junk, the equipment also tends to have two or three generic messages it gives for why it won't take a card. And there have been several times that it was on the bank's end. You would cry if you knew how often banks cover up hacking incidents and computer glitches.

It very well could have been the DG machines. Our machines are junk, and we have daily issues. I spend about an hour a day on the phone with ERC trying to fix all of our computer issues. They never send anyone physically to the store. They just make us shut the machines down while they send new updates. I'm sorry, but these updates are obviously not helping. The computer have to be from the early nineties, first off. They can't handle all of the updates and ADs that get sent to them.. the computer constantly freeze in the middle of transactions, the other day the EBT Food option conpletely disappeared from our pinpads.

I don't disagree with you that it could have been our machines, but you have to understand that it isn't our fault. We, at least my team, does what we can to fix the problems on a daily basis, but nothing ever gets done, because DG is far too cheap to actually put forth the money to take care of the problem.

I am pretty sure the problem was still on your end. When credit card systems are not working, they display different messages than the typical "declined." Do you have a daily limit, perhaps?