Dollar General
reviews and complaints

The new store manager at store 3080 in Moore Oklahoma is rude as hell, she doesn't know how to talk to people, she has a very bad attitude, talks smart to people when your trying to tell her something, if the store doesn't start looking for someone else this store won't make it. I have heard her get into it with some of the merchandisers that come in the store and most of them are very nice and friendly and very helpful so I don't know what the managers problem seems to be.

Hello,
Tonight and I went into your Dollar General located on Fordyce St in England Arkansas
Upon pulling into the parking we noticed that the lot was covered in trash and carts everywhere.
When we went in the store we noticed how filthy it was. The was a girl hanging over the little wall visiting with the cashier. As we continued walking we noticed the trash everywhere on the floor also there was stuff spilt on it and not cleaned up and the spray paint isle is horrible. People are opening cans of paint and spraying the floor. Really? There is stuff to remove that.. as we continued through the store we just shook our heads at how nasty it is and no the are other options.
I know they just got a truck in because all the product was still on the carts in the back of the store.. just mess every where.
Now we just moved here to England from Dewitt Arkansas. You want to see a well run Dollar General go to Dewitt! The best customer service ever and the cleanest store I have ever seen! This store is a hazard! Someone will get hurt.. if you do not have the right managers and assistant managers in place this is what happens. You have people who don't care about this store or the customers.. what does it take to get someone to run this store?
I know there have been several complaints on this store.. I just don't understand why you can't make this store decent for our town. I can only imagine your inventory loss and your cost of labor.. I've been in customer service and this is such poor management..
but you can drop your kid off and let them play in the store or employees hang out and visit.. you're paid to work.
Sincerely,
Mitzi McGhee

I am sorry to have to file this complaint. But feel it important enough to warrant your attention. Today while visiting your store in Gainesville MO, there were no shopping carts available to the customers, inside or out of the store. In the store were several carts filled with items the employees had pulled from the shelves, or boxes they were unpacking. While this may seem no big deal to most, we are a very rural area with a large number of elderly and disabled people who are regular customers of your store. These people cannot shop without the aid of a cart to assist them in carrying their purchases. Many go no father than this tiny area to shop. So it is a very big deal to our elderly and disabled community. The emoyees were curt and rude and no assistance was offered to retrieve carts for customers. I was appalled. Usually our little store here has a high standard of service. People were proud of this small store. The service has become abominable within the last several months. Today being quite ridiculous. All the stores carts were parked together at the back of the store, by the loading door/dock and waste receptical, Outside and behind the building. Not accessible to any customer. I happened to see them because of my direction of travel. The store was not so busy that a clerk could not have brought a few in for our elderly and disabled. I know this community would appreciate your immediate attention to this and the horrendous customer service. Thank you for your time and patience. I look forward to seeing this matter resolved soon.

First let me start by saying I shop this dollar general several times a week. Spending around $50 or more a week there. I went to the store yesterday morning to get a few things. I happened to be cutting grass that afternoon and needed a new gas can. Because I have trouble with the spout on mine. So I picked up a gas can and twisted off the top to get a look at the nozzle operation. Out of nowhere the manager came flying down the isle and in a very unfriendly way (to put it nicely) said loudly. Can I help you?! I told her I was seeing what kind of nozzle was on it before I bought it because I have trouble with the ones you have to push down. And didnt know how this one worked. As I was putting the nozzle back on the can she took it from me. And said nastly I will do it. And sat it back on the shelf. Not even asking if I was going to purchase it I have never been approached in this store before for assistance, and have never been treated like this before in any dollar gen. I will no longer shop there. I will do my business at wal-mart. Where I don't get treated like this. It's a shame because this store location is very close to home. Which is why I go there so often. And sometimes several times a day. Also the store is always a mess and a lot of things I need out of stock but I still go there. I thought long and hard before sending this note. But I thought you'd like to know how she treats very regular customers! She made me feel like I was trying to steal something. I don't steal. I pay for everything I get! My name is penny hinderliter and my phone number is [protected]. Email is [protected]@aol.com

I came into store . Was not even there for ten minutes when the cashier rudely and loudly yells anything in particular you are looking for ?! As she was checking people out and so many people around me . I was with my boyfriend looking through the clothes section ! We were so Embarrassed she treated us as if we were trying to steal but we were literally in the aisle across from her and she was able to see everything we were doing . For that matter she could have asked anyone else who was looking the same question, we simply said no ma'am just looking . Very offended and completely out of order for her to yell at someone like that stores are obviously for looking . We did our shopping and left quickly .

Amy is a newer manager at a dollar general ride down the street that I frequently visit. I typically love this store for it's location close to my home, but this manager Amy is so so rude and always hot headed and angry. I went on three different occasions while she was there and it was miserable. I went with my 65 year old grandma and she was constantly rolling her eyes and saying things slowly and rudely to my grandmother like she was slow, she's 65, nowhere near slow. It went on for about ten minutes of battling the card reader and digital coupons until I finally said "you could be nicer right now". It wasn't our fault, it was the computer complications. She immediately screamed back I AM BEING NICE. That alone was such a hypocritical statement. I then said you're rolling your eyes and extremely impatient with my grandmother we are trying just like you. It's uncalled for. She didn't like that very much and screamed at us to get out of "her' store. I waited outside while my grandmother finished her transaction. We were both so shocked. Then I went back on another occasion and she wad screaming st the Coca cola truck driver for simply dropping off his order. He said it wasn't up to him whst to drop off they ordered it. She grabbed her phone and said "she doesn't have [censored] room for this in her back room she doesn't want that [censored] here". The truck driver finished his order and left. Another time she yelled at another older man for not using the card reader right. It is so demeaning and the worst case of customer service I've ever seen. I usually dont report people because I feel it's not my place, but she's making it miserable for customers just to shop there. It's right around the corner from my house and I'd rather drive an extra five miles out of my way then deal with her. She definitely needs more customer service training, or a new line of work. I fear for anyone she trains for she is not fit for customer service.

My sixteen yearold son went into your store on 814 north first street Sunday evening around 7 or 8 and purchased drinks and candy . The cashier was a darker complected male with dark hair . My son laid his money on the counter but had not yet smoothed it out to hand to him . The cashier very loudly berate my son and told him to that he wasnt ""coming in HIS store and laying money down like that to pick it up and smooth every bill out or get out ! He did not even give my son the time to do so in the first place and he embarrassed him for no reason . He had no right to talk to him in that manner it was completely uncalled for . My son has severe social anxiety and this trip to the store was a big stepping stone for him and your cashier completely sent his anxiety into overdrive . I have worked in customer service and I know this is not protocol. The employees in this store seem to think that customer service is not warranted and they treat customers however they want . I expect something to be done about this as I am also going to contat the district manager and regional manager as I am tired of being treated in this manner at this store .

I purchased a jar of clover valley honey peanut butter from a local Dollar general a few days ago.e and my daughter unfortunately had eaten a samdwhich out of it already my husband go to take a fork as he is weird and does that. He proceeds to pull out a rats tail. Upon further investigation the tail was not the only thing I'm the jar. I have pictures of all of this I have the jar and its contents in a plastic bag. I do feel like me and my daughter are both disgusted . We vomitted for I don't know how long. This is so disgusting and I'm dissapointed. I haven't went to the media but I do feel as it someone needs to contact me and talk about some sort of resolution because stuff like this should not happen.

The Manager here is horrible at her job...she is not friendly to the customers or the staff. She doesn't seem to know what she's doing, and is often in her car on break, sometimes for 20 minutes at a time, leaving whoever is in the store on their own. She never has the work schedule done, and lately we never know if we even work the next day or not until closing time, or a text or phone call late in the evening the night before. It makes it impossible to have any kind of life outside of the store. It gives the employee the feeling that they are "on call", only because the manager lacks the skills (or doesn't care due to being ignorant) to make the schedule out. This leaves the employees wondering if they work the next day or not...every single day!
The customers can see the laziness of the person in charge, and feel the frustration from the employees due to this manager. Due to her inability to do her job, business has been lost at this Dollar General, and a good employee is going to be very difficult to convince to stick around under these conditions.

My 13 year old daughter, her same age friend and I were in the store to pick up a few things. The wall in the store is yellow and my daughters friend was wearing yellow and asked my daughter to take her picture in-front of the plain yellow wall with no merch in that spot. 5 min later my daughter comes up to me crying because the manager Barbra decided to pull my kids over and yell at them for breaking the law and made them delete the photo. She kicked my child out of the store and threatened to call the police on them. Do you remember the story about the little boy who got kicked out of a store and end up dead. This lady did not even ask my child to speak to her parent. She had no right to make her delete a photo or scare her to think she was going to get arrested for taking a photo of her friend in front of a plain yellow wall. My child was very distraught and cried and cried. shes a good kid and this lady used her for her amusement.

Hello I am in mountain Home AR . A employee by the name. Aaron Bost has came up to my kids touching them grabbing them one day he took a small garden hoe and tripped my son cause his whole side to be black and blue this last time he took a box cutter asked my son if he wanted to taste his own blood I have made complaints to his manager. Well tonight my nieces husband walks in as I was walking out telling him that he was going to hurt me not knowing that was my nieces husband or that that person knew me nothing gets done and this sicko won't stop I have more photos I will attach when I get a call or email

We came to the dollar general in Prichard, AL and was getting at least 30$ dollars worth of stuff and had 100$ dollar bill and the manager got a bad attitude when he seen we had 100$ bill. He for one didnt want to take our money and let us pay for our stuff and had a bad attitude as soon as we walked up. I told him we didnt mind waiting for the safe to open and we could get our change that way. Keep in mind this is the STORE MANAGER that was checking us out. He simply did not want to check us out. Told us it would be 20 minutes for the safe to open. I know for a fact it's anywhere from 5-12 minutes for the safe to open. Been in retail all my life. Then proceeded to snap at us and tell me to get my stuff off his counter he needed the space. I don't know if he was just having a bad day but his attitude towards me and my fiance was uncalled for. So we just left without any of the things we needed. All the stores that Doug is over have managers with bad attitudes. 👎
Wont be back to that store.

Visited the Ketchum OK store a few days ago. Young man on register. Several people in line, some with many items, some with one or two. I had one item. The young man may have been new on the job; was moving very slowly. After a couple of minutes, I requested him to please call the manager to the front to possibly open another register. He said that he would when he completed what he was doing. He then told me that he could not contact the manager because the manager was on break.

I returned the one item that I had in my hand to the shelf, and left.

I believe that the customer would best be served if the manager is accessible; especially, if many people are in line and it appears that the cashier is new.

Thank you for accepting this feedback

So I think dollar General employees is more worried about limited coupon and about making sure that the coupon matches the item and making sure that the coupon don't exceed the volume off the product meaning doesn't give any overage mean while they are forgetting about all the other stuff meaning people stealing and walking out the door with stuff and they don't even notice because they're too busy checking the coupon which they get paid for so sometime it makes me feel like its easier to steal then to coupon when I walk in to dollar General with coupon I feel like if aim sterling not couponing and they are so disrespectful when it comes to couponing like we take our time to cut and organize these coupon and and then we spent all this time organization and cutting and when we go to the store we have a hard time using them

I visited the Dollar General store on FM 917 in Alvarado Texas today looking for a specific Dental product. The manager on duty showed me about 9 tubs a product that she had not opened and put out yet. I asked if she could look through it and find the product I needed and she told me she would it within the hour and give me a call I left my number. 2 hours has passed and I called the store and got told the managers on lunch and the lady answering the phone had customers backing up as she was speaking to me on the telephone. I did not receive a time that the tubs will be gone through and put away.

My name is Robert Elter, This town that I live in never informed me that they were to put a store across the street from my house. Now I had put in a complaint when I first herd about it and that was from a friend. But I guess the town did not put my complaint in. They snuck this in without me knowing. I dont want this to efect my house when I go to sell. The people that voted yes dont have it across from there house.

I'll start by saying half the customers don't like her. She's rude and don't know [censored] about managing her employees.! She lets hard working people walk right out the door. I was understood every employee had to work all hours. Not the case at this store. I worked there 9 moths. Never called in, never was late, I busted my tail end for her and someone else gets hired on, only there for a month, she gets all my hours but closing hours. The manager let her pretty much make her own schedule. 7 to 3 mon-fri only! I was her assistant.. Do u think I could have done that?! Hell no! And I hear she's going to be the asst... The girl did quit before I did, and I heard cindy called her begging her back and that is how she got her own hours.. I go up to talk to her and she blew me off so fast and was rude [censored] hell with me like she always was so I just walked away. One girl can get her job back but I cant! For doing the same thing! It's not right! I'm a very hard worker. I loved working for ya'll... I loved my job! But your manager at this store has to go! Ya'll are losing a lot of good wroking people because of her! I've seen a lot come and go in the time I worked there and they all quit because of the same reason... She not far with all her employees.. And that's not right... 9 months I worked my [censored] off for her and for her to do me like this is totally wrong and I wan't everyone to know how she runs her business... Very snotty person. Just ask her customers...

When ginger the old manager was employeed there. There was always product on the shelves and friendly enviroment! Now 2 months later I have been in this store at least 2 - 3 times a week and there is no product on the shelves they are empty and it sucks! Not even water! I will stop going to this store and drive 10 miles farther to bolivar at least there is product on their shelves! Just someone with some upper management should go check this store in pleasant hope out! It sucks!

I shop at this store daily and Iam 59 years old. The manager Jackie at store #1522 in West Melbourne, Florida got cockey with me when I said to him my opinion on there policy with ids. I happen to forget my Id and bought beer and at 59 and I look old would not let me buy it. I understand the Florida law and I respect it. But, I can't think of one business ever in the whole state of Florida who makes you have Id if you look older then 30. There should be a stipulation if a customer looks 30 or older you don't need Id. That's a lot of years to make sure of no mistake. But even worse when I told the manager how I felt he got cockey with me and said I could ask you to leave like I was doing something bad because of my opinion. The lady before me was in her 40's, she also didn't have her I'd and couldn't get cigarettes. I don't usually complain but I really think this policy needs to be adjusted.