Dollar General
reviews and complaints

I shop the dollar general on a regular basis because it is near my house and it is convienent. I have never had any issues Except for today when I went in to buy fly spray . After circling the store for 20 mins I found nothing and was about to leave. As I was l leaving I was approached by one of the cashiers who told me I had to leave my bag upfront. Apparently she thought I was going to steal something. I felt really embarrassed by this clerk. I have never seen any signs saying to leave my bag up front and it being my purse was a no go so I just left . I will not be returining to this store . So thank you to dollar general for thinking your long standing paying customer was going to steal

This Dollar General is nothing but a waste of time to visit. Nothing ever needed is in stock or on the shelves. One cashier is all that is ever operating. Very time consuming to visit this location. In the rare occasion that what you need is actually in the store, it takes forever to check out. The employees are very unhelpful and do not open another register when there is a perpetual line of customers ready to check out; they just walk past the line, which is all waiting at one register to check out and go outside to smoke. I can never find the products that I need, I have to go out of my way, to another location to try to find what it is that I need. All of my friends and family have said the same thing about this location and it is very ridiculous that a store as new and nice an establishment as this can be so poorly operated.
Thank you.

Never have milk and bread, and other items, store not so clean, have to go to anther store. Why even gave a dollar general if you aren't going to have products to sell? Whoever trains those girls isn't doing a good job, they always want to put heavy stuff in with your bread/smashables... Who does that? Store going downhill. I've worked as a cashier for years and have never seen people bag like they do!

While entering the store, the lady at the register named Angel was in a conversation with the manager Courtney about another employee. I was shocked that this kind of behavior was going on in front of customers. If there was a problem then this should have been addressed with the employee in private. I found both ladies to be rather to rude, does not address the customers when entering the store, during check out or even when they leave. Not very friendly at all. I also, found, on another visit that the gentleman that works there, not sure of his name, was talking on the cell phone during working hours, and lines backed up. He seemed as though he had no interest in waiting on the customers. Couldn't get any service, and the store was complete disaster. Revisited this store and was waited on by a lady named Joy, I found her to be extremely courteous, and addressed each customer she waited on with a smile. Although she was working in the store by her self and had several customers in the store, she waited on each one that was ahead of me, thanking them for their business and apologized for the wait. This kind of service is also with the cashier named Monique. I am not sure what is going on with this store, but I have heard other people as well complain of the condition of this store, the rudeness of the manager, and the lady named Angel. I do a great deal of business with this store and I have just about refrained from going in there unless I know the ladies Joy and Monique are working. When these ladies are working, you can count on being waited on with a smile.

Store # 13959 located 1600 s Salinas Blvd Donna tx 78537 I'm always buying from this store but the assistant manager Sandra she is always with an attitude she is always rude with the customers including me and i stop going to this dollar general because she is always rude to me and my husband whenever he went she would look at us very ugly like we were going to steal something.

I have shopped your store on a daily, since the new manager came in the store has gone down hill, filthy, empty shelves, dirty, customer service is bad, manager is always hiding in his office or just not there, big crates in isles hard to manuver, especially wheelchairs, I haven't been able to buy Tapioaca Pudding because the shelves have been empty of this item since the new manager, it's very poorly run...employees are quitting because they don't like the new manager, he wants everyone to do his job and thensome, I could do better...

Someone from corporate needs to make a visit, Unannounced to see the current condition...if you notify him, of course you won't see anything wrong...please someone give this great store a check...I don't want to see it fall to the ground because of one person...

I will continue to complain until something is done!

I would like to say the st. Mary's ohio dollar General is a joke. Management if u can call it that is a joke. They have no clue how to treat customers or how to operate the store. You have let all the good employees go now we are stuck with clueless rude lazy an dirty looking employees that have not been trained. I spend on average 125 a week there...not no more til u clean up the employees and the store. This should be a total embarrassment to your corporation

Every time I go to your store in box springs ga your key or assistant manager I'm not sure of her title her name is candy is always having a mental breakdown and crying and screaming her personal business so the customers can hear it. It unprofessional. Not only is she always having a meltdown about her personal life but she looks like she's been up all night partying. Not only does she put her personal business out there but She goes the extra mile and talks about stuff no one should hear like drugs.
She is not making your store look good.

My husband and I live very close to this store and visit it probably at least once a day. My husband is 53 years old and buys cigarettes in there all the time . Not to mention he is grey headed with a white beard, but I worked in retail many years and the rule has always been if customer looks under 30, and my husband definitely does not, then you check ID The new little girl with pink hair would not sell him cigarettes because he did not have his ID on him. Not to mention it was closing time and failed to give him all his bags . Are yall having problems finding sensible help. ?

7/31/2017 New Dollar General store on 3104 hwy 30 pikeville Tn. Cashier named Latoya or latonya was mean to my age 5 and under children, and was very rude to myself. I shop DG alot it is my favorite dollar store, but I will never shop that store again as long as she is employed there even though it is closets to my home
Thank you for your time James Thomas. P S she also lied and said she was the assistant manager and that I was banned from the DG when I told her she was being rude to me and my children. Again Thank you very much.

There is an employee that works at the store in Hephzibah Ga, that I feel has got personal information to contact my husband. My husband had rented a carpet cleaner from that store and a few days later she started contacting him and also mentioned to him that she also has our address. This is also an employee that has known me personally for a few years. I don't understand her reasoning for doing so but it is very unprofessional and we will no longer be shopping at that store.

The store in Monroe county ga (High Falls location) has a fruit stand that looks like hell with about 4 homemade sheds or buildings in the parking lot. The store stays pretty busy and you have to park across the street because of this fruit stand and the owners of the stand cars. And during the winter they just leave there stuff out there unattended. I can't express enough how trashy it looks. Also there is someone living in the red and white building. I know we are a small community in the country but we love it and we have complained many many times to the store, thanks in advance. Store address
15 towaliga River dr Jackson ga 30233

On 07/31/17 I went to the dollar general store here in my town, madisonville texas, and the assistant manager was very rude because we wanted to use the digital coupons. I will never understand why they get mad about using the digital coupons, is it more work for them and they do not want to go through all the trouble? I will never understand. I was making my transaction and I explained to her that I was using the the digital coupons and I also had the $3.00 survey coupon where I buy $15 and get the $3.00 off. She said I would not be able to use the $3.00 coupon since she was overriding an item because of incorrect pricing. I asked to speak to chelsea since she was always friendly and always provided an explanation. In a rude tone, she said chelsea was no longer working there and she was the new assistant manager and i would not be able to use the coupon . I told her that I did not want the items and would go to the store in bedias, texas since they were always friendly and always willing to help. Can you please send your employees to customer service training because they never have a smile on their face and they are never willing to help when needed. Also it ALWAYS makes them mad when using the digital coupons. I feel if they are always going to be upset about customers then working at dollar general is not the job for them. Customer service makes a HUGE difference in any place of business and they lack that training. thank you in advance for your understanding. My main complaint is the customer service that is provided in that store.

I was in the Rhodhiss Dollar General store 13465 Sunday July 30, 2017 around about 8:30 pm or alittle after when a man came in screaming and cussing at the lady at the cash register I believe he said her name was Angel, he was screaming what the hell is this Angel a hangout now. and then he asked her if any of the boys belong to her, he was screaming and cussing, and was very rude to the lady and she was trying to do her job. I believe the man that was screaming and cussing is the store mangers husband. he was wearing a green hat and I believe it was a grey shirt with shorts. something needs to be done about this. the young lady was upset after the fact.

went to store 06779
somerton az
time 10:33 am
instant $3 discount on cottonelle scott hefty when u buy 3
wasnt discounted
asked and there response was i used coupon with that offer and savings $3 dont apply
i bought 3 cottonelle and 3 scott paper towel
ad stated use digital $1 finall
price $3.95
plus intstant savings on 3 products
lack of service no mamager in store only assistant manager namef melissa which had no clue what she was doing

The manager at the Gregory store has a personality of brick. I have complain about her in the past and you chose to do nothing about it. I say this because she is the same A_ _ hole she has always been. This latest issue takes the cake and if you choose to nothing about it I will be forced to handle this a different way with the State. Some time ago when were shopping at the store my wife needed to use the rest room really bad. She walked up to the counter and spoke to the manager who was working that day, and asked to use the rest room. The manager said that they didn't have public rest rooms. On July30th my wife was shopping at the same dollar store as before, when she noticed a man asking the clerk for the rest room key and she promptly gave it to him. The clerk this visit was not the manager. My wife asked the clerk if they just started letting people use the rest room. She said they have always given costumer's the rest room key when needed. My wife tolled the clerk about her experience she had with the manager about using the rest room. The clerk replied that ever since she has worked their she has never been told to not give a customer a key to the rest room. She should be fired for this behavior. This is clearly a discrimination action and something needs to be done. My wife is handy capped and can't get around to fast. If she would of had a accident their this would have really been an embarrassment.
A really P. Ode customer. Daniel Sedillo

Store 04644 is messy, like disaster worthy. Totes and truck still on the floor, merchandise in wrong places and on the floors. Someone who is/has worked there has stated that the manager has changed the schedule without informing people with changed hours about the schedule change and noted that request offs well in advance have not been given.
There is something up with this store. It needs an overhaul badly.

Purchased two net10 phones only to find out that they couldn't be activated where I live so I returned them, I paid $106.00 for both phones only to get back $72.73 shorting me $33.82 from what I actually paid even though the receipt I was given shows that my account was credited the full purchase price of $106.55, you got your product back and the way I see it you also stole $33.82 from me I have my account statement to show what was actually paid back to me, can you revolve this problem?

I was in the villa ridge store at 2:00pm today with my sister and my 7 year old daughter, my sister is on crutches so I was helping her. My mom was the cashier and you are not allowed to check family out, so she text the manager for her to come check us out and about 8 min later finally the key holder Tasha came up and Linda (my mom) asked her if she could check us out and she said no it's not my drawer with a attitude and threw a box knife across the counter! Finally about 4 min later the manager Tina came up, Linda said thank you very much because she knew my sister could not stand any longer and Tina told my mom to go home, and as she rang us out she threw everything in the bag! I do NOT appreciate a box knife being thrown while my daughter was in there!

Rochester store needs to have the floors cleaned, water fountain hasn't worked in months, exhaust in restroom hasn't worked for months, air conditioner filters haven't been changed in a year and it is summer. The store is humid and labels are coming off products, and the sticky shelf strips are also coming off. This is not the first complaint. Can something please be done?