Dollar General
reviews and complaints

If you wouldn't leave a baby outside in the hot blistering summer Sun then why should you leave and of your animals outside? I always bring my small Jack Russell puppy every were with me and dollar general always tells me he can't come in, but I do not understand the issue he isn't causing any harm to anybody or doing anything to cause problems in the store. He sits or lays down on newspaper inside the cart and is quiet and calm. I have a lot of mental problems and social anxiety and depression is an issue for me escpessialy when I'm around a lot of people in public I consider my dog as my Service Dog, I currently do not have a place of my own and I am staying with a couple people I cannot leave him there without me being there I have tried to get legal service tags but I cannot afford them at the moment. I strongly dislike the fact that dogs that are trained and are not a threat to the public are denied from coming in to the store. It is very hot out and dogs serve an amazing purpose in this world they are pretty much babies too so why should we treat them any different?

I often visit this location at least twice a week if not more. I have been in retail management for over 20 years so I do know majority of what cleanliness, hospitality, customer service & product quality stands for. It's what makes the customer come back 100%. Ever since the 2 girl managers you have at the Stanley, NC store have been there it has just been none of that period. You have lost my business & anyone I talk too will know the same of what's going on there at that location. It is just disgusting there now. The blond headed manger you guys had there about 8mths ago had that store rocking! She was great. Even though I can't remember her name right now lol I did call her by name when I visited there. It was clean & a great place to shop. I love dollar general & your wonderful prices. But I think her name might be Brenda, Brittney maybe Brandy the manger there now is just awful. Im so sorry to say. I am not the type to complain either I really am not but she just has me venting and raging on about her attitude and performance. It just sucks quite frankly. I will have to start shopping family dollar in Stanley now I guess. Please if you like your customers and value you them then you need to demote her and get a new management team on board. & a lot of people agree with me that I've come in contact with on this matter. I'm sorry to be raging I just really love dollar general but I refuse to visit the Stanley store again until I see some progress. Please try to fix this. Thank you so much
Sarah levinstine DM @ dollar tree

To whom this may concern,
I was shopping in the dollar General located on Shiloh Road in Corinth Ms this afternoon. I get to the counter and a lady named Sonya was checking me out. Two of the things I had gotten, didn't ring up the right price. As I told Sonya that the price wasn't right, she told me I was wrong and then threw her hands in the air (as my paper plates was in one hand, went flying) and SCREAMED "I'm not dealing with you today""I'm not dealing with this today" and proceeded to walk off. After a few minutes a lady named Erica came to finish my check out. As I told her the prices wasn't right, she argued with me that they were. After minutes of her arguing with me, I finally got her to go look at the products I was telling her about. Both products were on sale, like I told them and wasn't ringing up right. ( I could not make them understand that it's not a coupon, it's ON SALE)! After seeing I was right, She moved me and my things and told Sonya to check out the line behind me. As she stared at me with a look to kill, I apologized for her having to go look, but the rudeness doesn't stop there.. That's not all, my debit card was telling her it was out of date (and it wasn't) so she growled the words "let me see your card" as I hand it to her, she jerked it from my hand and slide it so hard you could hear the plastic screech. The card took that time. Flinging it back to me, she turned around rolled her eyes and I proceeded to leave.
I've never been treated so badly in a store as a customer. I understand people tell stuff about prices. I understand it's been a long day. What I do not understand is why would you treat anyone in this manner?this store is always rude but today, they took it too far. I am a paying customer, who can't help that my purchase did not ring up right. I am a human with feelings. Throwing your arms in the air and screaming at me took it WAY to far. I'm literally in shock at how these grown woman acted. This is not acceptable! I don't know if this is the correct way to file a complaint but I can assure you this will not be the only place I will file this. This is no way for anyone to treat a customer, even a human.

Everytime i go into this store the manager a short white man with glasses accuses me and my boyfriend of stealing when he clearly see money in my hand. This happens everytime i get followed around like im some kind of criminal and i am not. I do not appreciate being treated that way everytime i walk into that store its rude and he is being prejudice because there was other customers and they were not being watched or followed so i am putting in this complaint hopefully yall fire him because this is unacceptable he cant just accuse people of stealing.

Look I have worked for Dollar General for 1p months now and my employer scheduled me and I did my job like I was supposed to I got too hot and really passed out and he told me recently that he had to close the store by himself but that's because I nearly got got dehydrated and passed out and the second problem I'm having is one day he said I didn't call out but I did call out and my kid was sick and then the next week he didn't put me on schedule and then then this week he said he was going to call me but he hasn't put me on schedule and it's making me feel like I have to quit like he's trying to force me out what do I do

On 7/3/18 I picked up 2 items in the Lawn and Garden area. There was a sign that said 50% off. Half off did not ring up at the register. Courtney the terrible Manager would not give me half off of 4.50. I am very upset. The customer service was awful. The item was a metal sign that goes out in the yard. She should have gave me the discount. I am a loyal customer. She should not be a manager.

I took in my temporary card in to reload it to pay a bill online. Online it say every dollar general. So first I handed them the card and they handed it back and said sorry we can't reload them. They didn't even try. Finally after 5 mins they scanned the card and said yep told you we can't load them here. Online it says management know how to do it. Yep they didn't know how to. So can I ask why does it say that you can load your greendot cards at register and then let people go and embarrass them selfs. Cuz the dollar general in Tonto basin az sucks and it was the worse customer service I have ever seen in my life.

The manager at the store in Ness City, Kansas is in my opinion "Not manager material" she is rude, hateful and absolutely nasty to the employees under her there. I have been in there many times and heard her unnecessary outbursts, however, this time she did it over the phone because she is out with an injury or something. The poor employee was trying to check people out and she was literally in tears because this manager (Amanda) was ripping her a new one over the phone. This small town needs and appreciates having this store in our small community but we don't need a person like her running it. There are good people working there now, and it's cleaner than it has been in years! Maybe it's better off with Amanda not being there...food for thought

This store has become a pig sty! When I ask a cashier about the filtheness, she said Devon (manager) doesn't put clean as top priority!

Just check out the condition of the floors! Look around the bagging area. This place is a mouse haven!

Organization of the stock and shelves are a joke!

I hate to be a complainer but this is a store in my town and I feel someone needs to take notice and restore it back to a place where one can shop with pride.

I refuse to go there anymore!

I always loved going in because I could get very good bargains on so many things! I also loved getting my greeting cards at such a bargain! I would go there and get my creamer and milk because it was always so cold!

On 6-29-2018 I had occasion to visit the Dollar General Store #10317. I am 70 and had my 2 and 3 year old grandsons with me. I put them in a cart and began pushing, noticing a front wheel was frozen in place. So I tried pulling the cart. The clerks were stocking aisles, and understandable their carts were blocking some aisles. As I got to the back cross aisle, i realized the cart was not manageable as I could not even turn the corner and navigate around the stock cart. I saw a yellow buggy down the aisle and was elated. I removed my grandsons from the cart, and the two items I had already picked up, and we advanced towards the empty yellow cart. A clerk with purple hair had already seen me trying to navigate the old cart. As we approached the empty cart, she came around, grabbed the cart, and said this is my cart! I told her the other cart was not operable. She said, well go get another one!

We did not. I walked my grandsons to the front, checked out, and left. I am just terribly disappointed in the customer service. I have been in the retail industry for many years, and it was an early lesson to make the customer happy at all times. I have never written a complaint letter, but I do feel Customer Service needs to be addressed at this store. If I ever saw anyone smile there I would be shocked.

Have a good day and thank you for reading my rant.

I came into the southport, Florida store with my husband to by a few things, he also bought a six pack. But as we were checking out she asked for my ID which I was not the paying. I am over 21 and she made a big deal and held the line up. Her name was Brittany and she was rude about the whole situation. I mean what would happen if I had my 15 year old son with me? Would she ask for his ID too along with refusing to let us buy the beer?

While shopping there today, someone in the other isle opposite of me put something back on the top shelf which then pushed a glass bottle of Alfredo sauce down crashing at my feet. Glass and sauce everywhere! Thank God I had tissue and bandaids in my purse. Once I told the guy at the register he said he will have to get to it when he gets time as he is the only one working. I asked why one employee, he said he is not in charge of the schedule. Who in the world would schedule 1 employee on a Sunday afternoon? Crazy... NEVER once asked if I was ok! Mind you, I am on blood thinners which even though it wasn't a deep cut to require stitches it was bad enough. Thanks for nothing Dollar General!

Re: 602 e. Monroe ave., buckeye, az 85326

I shopped at this store for the first time yesterday, 6/30/18 at approx. 5:30pm. I was literaly amazed at the filthy condition of this store!

The floors throughout the entire store are very dirty, the back door leading to the stock room very dirty, a large dirty dust mop with a pile of debris was leaned against the stock room door, the merchandise aisles are narrow and messy with the products strewn on the shelves in total disarray, the food refrigerators in dire need of sanitizing, which made me wonder about the store's compliance with the health department regulations.

During my "shopping experience", I saw a total of 2 employees, one of them was attending the register.
With this kind of staffing, it's no wonder the store looks the way it does!

I believe that a representative at the corporate level needs to do an intense inspection of the condition of this store as soon as possible. I have shopped at other locations in az, most of which are keep relatively clean considering the amount of customers in a given day. However, the buckeye store appears to be in a state of chronic neglect.

I am hopeful that this complaint will get to the right person, and be given immediate attention so that corrective measures can be implemented for a better customer shopping experience.

Thank you for your attention to this matter.

Went to store #11865 in Gainesville, Florida on Sunday July 1, 2018 while waiting to check out the cashier register went down she had to reboot it which was understandable a line grew and the mgr that was there didn't even care about opening up another register but she ended up coming up front instead of taking the next customer in line she help someone who was last in line by this time the cashier that was helping me had to go to another register while she waited to scan my items the mgr have a attitude the whole time the customers was begin patience so when the lady who is next in the line goes to her line she tell the lady she got to get back in line which was so wrong caused she was next so I said the lady was next in line she wanna go back and forth with me like she is right then she call the police I guess and ask me to leave but I ask for corporate number and she wouldn't give it to me at all after bout five minutes she walk out the office and give me a number that's not working this is uncalled for and something need to be done about not the first time I have witness her begin rude to customers

I went into the Carolina Beach Dollar General store #1136 on June 30, 2018, shopped as normal and went to check out around 9:45 Pm. I went to register 3 and had the Assistant Manager as indicated by her name tag named Amanda. At which time I had noticed that she had been on the phone for an extended period of time, on what I feel like was an obviously personal phone call. She was already on the phone when I had came into the store and was on the phone while having multiple customers in line. I feel like this is not how a manager should behave and should be focusing more on giving the outstanding customer service that I have recieved at other Dollar General Stores. Thank you.

I was in store number 12915 on June 30th and checked out with employee Nick at 20:54 . He got mad bc i asked him to bag some items that he just left on the belt . He called me a [censored], skank am much more in front of my 5 yr old son. I am 8 months preg also. Store manager allowed this and wouldn't give me the DG complaint num. if they aren't fired i won't be back to your store. I spend a lot of money . I go multiple times per week and so do many of my family members. He cursed me in front of several other ppl. I have witnesses. Please review the camera and listen to the audio. It is shocking. The manager on duty whose name I don't know, but she is a black female did not intervene and even attempt to control her employee which I'm sure is new bc I've never seen him previously. The manager refused to give me the DG complaint number. She said she didn't remember it. Since she has taken over I've heard so many ppl complain about her rudeness also, but i experienced it first hand. I am pregnant and the employee nick had me so upset over his actions and threats that i went to the hospital bc i felt like i was going into labor! He called me a [censored], and a skank and threatened me in so many ways. Screamed at me then started cursing me in Spanish also ( which i speak fluent) I was honestly shocked. I was so upset. I of course screamed back. Review the camera bc it doesn't lie. He wasn't bagging up all my items and i had to ask him 3 different times to bag my items bc I'm pregnant and have to bring all these things inside my home and that's when he got mad and looked at the manager standing at the door and rolled his eyes and started smarting off. He was even mean to my little 5 year old who asked if he could hold his toy we purchased instead of bagging it. He's obviously miserable to have to work, and taking it out on customers. I spend so much money at this store, and it honestly saddens me that Nick and this manager treated me so disrespectful and rude. I have never in my life been treated like that. If those employees aren't fired I won't return, and I will make sure everyone I know doesn't either. Social media and all. I am in no way attacking you personally bc this isn't your fault, but how the situation is handled is up to your company. I almost went into labor over this. I started having contractions, but thankfully they stopped, and dr sent me home. Please get rid of Nick and the manager who let him curse at me and wouldn't give me a complaint number, or you'll lose lots of money. I alone go to that store 4-5 times a week. Thanks. Respectfully, Rhonda Reed

I was in the store yesterday afternoon and I saw the manager yell at this certain employee so loud and in front of everybody in her line. She was in tears when i got up to the front of her line for check out. It turns out that the manager did something unethical by not telling the employees that she was the new manager. She told the assistant manager that she wanted to see how good they worked. I asked the employee what happened and she told me that she asked the assistant manager a question and the manager got upset for not asking her the question and got up in her face in front of everybody and screamed at her. I find that very unethical. I heard from most of the other employees and they all told me that they are going to try to transfer to get away from this trash talking manager. Being a manager is about building a team. I don't what she is doing is building, i believe she is tearing the team apart.

Sale paper came on 23 for sale running the 24th til the 30 the of June. Stopped in everyday. Found they did have them and were not ordered nor did they know about item in paper. It's not the first time this has happened at this store. Seems to be miss managed from start. I will refuse to do any further business with this store or any Dollar General until this problem with management is addressed. Now I have to tell my grand daughters the item I said I would have I won't.

My daughter went in the store in benhams road Bristol Va she was treated like a thief they even made her take her clothes off. I was in there about 2 months ago this lady went in there and I was standing in the line behind her and she was using food stamps the customers and their employees was making fun of her and stuff after she walked out they started saying all kinds of stuff and I asked them why what do she do car and I have not been back