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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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W
12:26 pm EST

Dollar General messy store

The Dollar General in Como, Texas is an absolute disaster. The shelves are never stocked, they have freight carts all over the store on every aisle. There are several aisles completely blocked off by them. The store itself is a wreck. I can never find what I'm looking for, and when I ask about a product, I don't get answers. This is the worst Dollar General I have ever been in. I will not be shopping there again.

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11:39 am EST

Dollar General employment

I am trying to get a hold of someone in Human Resources to find out why I got fired a couple of days ago. I never called in and never late. I worked on my days off. I was working at another store and I was the only cashier and I had a line all threw the store. Well someone paid me $300 dollars bills and I checked them to make sure they were real and a couple days later the store manager from the other store called my manager and said I took a fake 100 dollar bill and I know I didn't. Well two days or three days later I was fired. Never been wrote up or anything. So I want to find out if I can get my job back but transfer to another store.

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9:51 am EST

Dollar General could not shop in store due to isles being blocked. it was a mess in store. I have photos.

I always have to drive to another count to shop at dollar general, because out store that is right across the road from me is too cluttered to shop in. The isles are always blocked, even not on truck days. Very disorganized, no one to help, can't get buggy down any isles, it's a disaster! I took photo yesterday, to show you how bad it is, because I didn't feel like going out of town to shop.

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L
2:58 am EST

Dollar General employee treatment

I am 63 years old and a former employee of Dollar General in Wauseon, OH. I quit/retired in October 2017.

I was one of two assistant managers. The other assistant manager is the frozen food manager. She has been training to be a store manager. She then took over as acting manager when the actual store manager was out on vacation and when she was out on sick leave. This AM is very good at working stock and very fast. But she is a TERRIBLE MANAGER. She doesn't care at all about "recovery" if there is any back stock to be put out. We were always supposed to do "recovery" at 5pm everyday except truck days. She would tell me not worry about "recovery" that she didn't care about it. There were more important things to do. So, therefore, the store was in a horrible mess. She didn't care, even when customers complained.

This AM as the acting manager, was terrible at make schedules, putting people on when they had already asked to be off. One employee had previously asked for Labor Day off to be with his son at the Boy Scout booth at the County Fair. This AM/am decided she would make him work all day so that she could have that day off. She said, "that would be the only day she would get off." Really? I told her she was wrong, but it didn't matter. She was constantly complaining about other employees because they didn't work the way she wanted. She called them lazy, stupid, etc... She stayed constantly in touch with the manager from the Delta store and the district manager. She constantly complained to them about employees. She acted like these SM and DM as though they were her personal friends, whether they were or not.

As I said before, I am 63 years old. I have some chronic medical problems that make it hard for me to meet many of the speed requirements of Dollar General. In trying to keep up, many times I have almost passed out. I am more of a Customer Service Expert than a physical speed expert. I firmly believe in winning over the customer. I had many customers who told me how they appreciated how I took care of the customers. These customers also trusted me. Some customers told me that I was the only one of the AMs that they trusted, and they would complain about how the other AM treated them. This other AM was constantly nasty to customers. At any rate, it was hard for me to get things done quickly due to my health and physical drawbacks that had shown themselves while pushing myself so hard to get things done as Dollar General required. I have learned that as I was having more and more trouble getting things done fast, the other AM decided that she had to tell all the other employees what a terrible employee I was, what a terrible person I was. She told the DM that I was lazy and didn't want to do the work the way I should. I think that's why one day the DM told me that if I couldn't do the job, I could be replaced. I was totally shocked by that comment. She apparently also told the Delta manager that I was lazy and stupid and didn't want to work.

I told the SM that this AM was not a trustworthy person as she was talking about me behind my back and saying nasty things about me. I told her to watch her back, that the AM wanted her own store so bad, who knows what she would say or do to get it. Because of this other AM being a horrible co-worker talking behind my back, undermining me with my cashiers when I was the MOD, and the fact that it was getting physically harder and harder for me to keep up with DG requirements (I was getting yelled at), I had to quit/retirement. When I learned what she was doing--the breaking point being when I heard her telling a part-time cashier about me not doing what I was supposed to be doing, even though I was doing what the SM told me to do--I knew I couldn't work there any longer, not one day more.

I have since learned from another ex-DG employee from the Delta store who quit in November 2017 for similar reasons as I did, even though she's young, that when she helped out at the Wauseon store, no matter who she worked with told her nasty negative things about me. Even though I was always nice and helpful to all the other employees, as a AM, I obviously didn't realize that everybody hated me so much. They sure didn't show it. I hashed over whether I should have quit or not. I really needed the health insurance! I can't afford Obamacare at all. Therefore, I now have no health insurance. I, unfortunately, have a dozen prescriptions that I need to stay alive. It's tough, but I'm working it out. I'm now so glad that I quit when I did.

Dollar General is a terrible place to work! This company discriminates against older employees with outrageous requirements that are difficult to manage. Plus each store has only two employees working at a time to get work done that is enough for four workers at a time. It's absolutely insane! Even the customers notice and say it's totally unfair!

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9:05 pm EST
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Dollar General service

I am complaining about the the store at 19026 highway 43 Northport, Al. I live 2 miles from your store and my wife and have 3 kids. We both have very good and well paying jobs we gross togather $130.000 to $138.000 per year we travel by every big box store known to man every day to and from. Last month on one of our accounts we spent $611.97 at this store alone, mostly on snacks and everyday essentials. I know this store is very high on DGs sales list every year. Please do something about your employees attitudes that are on the clock now at this location at 8:00pm Monday 1/22/18. These 2 are not good for your store. I understand that they are dealing with the public as my wife and I do and it's hard sometimes even when you are making a very good salary. Please make changes or we are finished with DG!

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SassySallySue
, US
Jan 24, 2018 1:45 pm EST

Wow, you are extremely obnoxious. Bragging about your salary and "GOOD JOBs". You opinion does not matter more than that of anyone else. Stop being an [censor] bully.

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B
10:21 pm EST

Dollar General store manager rudeness.

I was waiting in yet another line at DG and said this aloud, the store manager flew out of the office and proceeded to abuse me verbally over a comment I made that was true. (5folks waiting to check out, I was the 6th. ) #08249 Saxonburg PA. She was condescending, arrogant and with an "attack attitude". She opened up another register but then proceeded to do anything to avoid checking me out . When I moved back to the original cashier and said I should have stayed there, she replied " yes you should have " She was very demeaning and acted like I should be thankful to be able to checkout. Since when did this become acceptable for a manager to act this? The rudeness was unbelievable! At no time did I raise my voice, nude profanity or make rude comments. She was out of line and needs to know how to properly treat a customer

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2:57 pm EST

Dollar General customer service.

This is for the Dollar General in Union, SC located near Lockhart. The employee Christina is the rudest person there. She does greet you like should but you can tell it kills her. It's like she picks and chooses the customers she likes. I've had many people agree with me. Not sure what the problem is but it's not fun going into a store where someone acts that way.

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11:28 am EST
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Dollar General humiliated in the store and pointed out like I was shop lifting

I was in Dollar General on Caton Rd in Lumberton NC during my lunch break as I often do and pick up a few things as I always do. I was halfway in the back of the store facing the front when a man called the cashier over and said loudly. "Look back there. She's got an empty shopping cart with that big purse up there. I was humiliated. Not only could I hear him halfway in the back of the store but everyone else in the store did too. She actually had the cashier walk over and look down the aisle at me. When I checked out I asked the cashier if he had actually said what I though he did and she confirmed it and said he was just paranoid. He was outside on my way out so I told him I didn't appreciate the way he pointed me out like I was shop lifting and of course he denied everything even though the cashier confirmed everything he said.

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11:24 pm EST
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Dollar General employee

I was at the Dollar General located at 3001 Dudley Ave in Parkersburg WV and the cashier, Brenda, rang me and my sister up and we were spending Food stamps and as soon as we left the store, she started talking about us to our sister in-law bad mouthing us about us spending a little food stamps on some snack foods. I don't think that's very professional.

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12:59 pm EST
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Dollar General service

On 1/15/2018 at 13:31:07, I was in the Dollar General on Northside Drive in Valdez, Ga and the customer service there is horrible. From the store manager to the associates. I ask about a product, they never know anything in the store and always tell me that they have nothing to do with that. Especially when it comes to the digital coupons. The store manager Ekubetar, I think I spelled his name right, was very rude. First off I had to wait about 3 minutes for someone to come to the front of the store to ring my item up. Then when he got to the register, there was no eye contact, no apology for waiting, nor did he speak to me or say thank you after ringing my items up and giving me my change. This is an ongoing issue in this store and everyone is complaining about their lack of concerns about general store items questions and customer service.

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9:03 am EST

Dollar General i'm complaining about food

I stay right around the corner from dollar general and every time I shop there I get old food spoil and smells u need to do something about this and also rude workers it ashame my money spent here and they acting if it don't matter so I hate go further with this keeps going to this store and get bad food and then no greeting how rude is that if y'all don't fix this I will and it want be pretty

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2:09 pm EST

Dollar General store smelling like marijuana store# 180 charles blvd.

In the month of December 2017 and the month of January 2018, I have smelled the weed. The employees at this store in this location smoke weed either in the back or outside the store. I can not give dates of the incidents that marijuana was either smoked inside of outside this store. This store number 180. The young employees at this store have not customer services at all because I believe they are using marijuana. When it's not smelling like marijuana, it is smelling like something is sour in this store. The store is being kept up very poorly by the working employees at this location.

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Update by Keel-Keel keel
Jan 14, 2018 2:21 pm EST

180 Store# Located in Greenville, NC on Charles Blvd.
I have noticed while shopping at this store in the month of December 2017 and January 2018, it was the strong and overpowering smell of marijuana. This store usually didn't smell like that. I also notice how this store always hiring a lot of young individuals into the store with no customer services at all. I am complaining about how this store smells like marijuana. Someone working in this store comes to work with the smell on their clothes or someone is smoking the weed in the back or outside in front of the store. This store really does stink. If it's not smelling like weed, it is smelling funky like mustard odor. This store has poor hygiene issues or the manager/s just don't care. I always give strong reviews on every store I visit and this store just stinks.

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11:29 am EST
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Dollar General cleanliness and sanitary

Due to the bad flu season and germs spreading everywhere, yesterday I asked the cashier at my local store if they even thought about the disinfectant wipes at the buggy area. She said no one has ever mentioned it. Walmart carries the wipes and so does my two local grocery stores. Why doesn't Dollar General? There are so many Dollar Stores popping up everywhere around us and doesn't charge a dollar for items but rather makes cheap toys and sells at high prices. I use Dollar General for my paper products and cleaning supplies. I can't believe no one from your business has even thought about people, germs and disinfectants. This is highly unexceptable to me.

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9:44 pm EST

Dollar General rude employees/unethical behavior

I went into the Dollar General in Palm Bay off of Jupiter on 1/11/18 at 9:55 P.M. The associate explained there was 4 minutes left to shop and there were other customers in the store as well. I was the last to check out and my ride had went down the street to purchase gas and was coming right back. After a few minutes an associate( the best way to describe her would be the only black woman working)asked if my ride was coming and I told her yes. After a few more minutes the associate asked if I would move away from the lighted area and away from the camera and move myself and my items to the end of the parking lot to a dark area next to the street because I was in the camera. As I explained to her that people are warned to stay in the lighted areas at night for safety reasons, she then proceeded to threaten me with law enforcement. This is not o.k.

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6:39 pm EST
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Dollar General survey to save $

I have been trying to complete survey's since my January 3rd purchases and the DGcustomerFirst.com site will not accept my information. To date it will not allow me to take the survey for my last four (4) purchases hence I am loosing out on $12.00! Two of the four (4) are now past the 7 day mark because of this problem.
Please advise
Thank you
Kristy

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2:06 am EST

Dollar General employee

I've done business at Dollar General Stores in this area since their opening but never have I been treated as rudely more like a criminal as I was tonight Jan 12, 2018 by an employee! I spend Ea.week around $75 to $150 on household products food and odds and ends but I will never spend another NB penny with Dollar General in Soperton GA. For starters the store is always a mess boxes blocking the isles half full of merchandise can't ever get help with anything and n tonight the same employee I've seen in there several times dressed all in black black BDU ants the type cops wear black shirt Nd so on! At first I thought she was a cop the NB way she was watching every move I made! I continued shopping When I checked out she was at the cash register there was an empty fabric glue pkg in my buggy I left there when it fell apart in my hands I just laid the glue. Down somewhere in case the store and this woman told me to go find it! I'm 65 yrs old dressed nicely with about $800 in cash in my wallet well I looked where I thought I laid it but wasn't there it dawned on me she thought I had stolen a $2 tube of glue! I'm Caucasian she was African American with as I've seen before a terrible attitude toward whites! I finally asked her to search me and my purse which she refused! This woman went on to tell me every move I made in this store! Her time could have been better spent cleaning up the messed in every isle stocking the half empty shelves and offering assistance to customers instead she's swaggering around acting like a cop harassing me! This isn't her first time doing this 3 of my neighbors said she did the same to them! There n are too many dollar stores to put up with this kind of treatment! I'm writing this complaint here but I won't stop here I'll go all the way to Tenn and the owner and founder of these stores to let them know about the discrimination being shown by some of their black employees to their white customers!

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6:05 pm EST
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Dollar General cold and sinus medicine

On Thursday, January 11, I went to the Dollar General store in Farragut to purchase some cold and sinex medicine. I wanted to look at the ingredients etc. on several medications. The medications were behind a glass enclosure. When I lifted the glass to look at the individual packages, an annoying alarm went off. The noise would not stop until I closed the glass door. I have never encountered this at any other store. I don't like not having the freedom to look at products without an alarm sounding. I will limit my shopping at this Dollar General in the future.

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10:12 am EST
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Dollar General the way we were treated as a customer!!

I visit your location at 9440 se hwy 464c Ocklawaha Florida 32179 store # 15605 on a daily basis along with a lot of my family . Yesterday 1/10/2018 at about 3:30 pm my husband stopped in to get Dr pepper on his way home from work as he does everyday, the store was very packed and had a full line and as the cashier by the name of Jess did the full transaction and as he was putting his change up to reach to the turn style to grab his bags she snatches the turn style and says real firm in front of a bunch of customers and say I SAID HAVE A GOOD DAY real nasty . Like I said we are in that store every day and I have always had a great experience but this right here was totally uncalled for and the way we were treated was totally uncalled for ! The way we were treated by this employee was unacceptable and I will think twice about stopping there while she works there !

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11:12 pm EST

Dollar General loyal customer falsely accused of theft by employee.

On 1/5/2017 after checking out I was followed outside and accused of theft by a german lady. Maby store manager she has not been there long. She told me not to return. I have never been accused charged arrested or convicted of theft anywhere. I frequent this store often since it was buily. I live next to it and have treated fairly until this person arrived. I've noticed that everytime I go in she stops whats she is doing to follow and harass me while shopping. I value this store since it is in walking distance and I do not drive. If this person is not terminated I and family and associates will begin open hour picketing of this store for profiling and unfair customer treatment. Begining 1/15/2017

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11:15 am EST

Dollar General store 17154

Rude! Swearing and cussing at each other, every time I called they got rude and hung up the phone! Robert I believe was the manager was no help with what I need and another employee jasmine ignored me and walked away from me twice! People in there stealing and I'm organized I'll never go back! Worst pace I've ever been! The girl at the register talked at me with such a bad attitude blonde haired girl I think it was janet because I asked her name she wasn't wearing a name tag

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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