Dollar General
reviews and complaints

at dg tonight and the manager was cashier. the store was a mess. there was no eye contact no greeting no thank you have a nice night nothing. very rude felt like I should of spent my money else where like I'm not wanted there. cashier really had nothing to say and in a little rush. cashier didn't even have a smile. I gave the up most respect and tried to talk but still no eye contact or nothing. I made eye contact as well as try to conversat and had a smile. I'm the customer and I had to say have a good day.

I am filing a complaint on Jen Volkenant who is the manager at the store in Windom Minnesota. She is engaging in a sexual relationship with your Pepsi Vendor. I spoke with Autumn Hunter who is the assistant store manager in Windom and she informed me she was aware of the situation going on in the store but she did not report it. She also confirmed that in Dollar General Handbook it is stated that having a relationship with a vendor is unprofessional. Beings the title the Jen Volkenant and Autumn Hunter as managers I demand that something be done. If nothing gets done the reputation of that store will quickly diminish. Policy is policy and if your managers are unable to follow policy, how did they become mangers in the first place? I request you investigate this complaint and please reach out to me as I have proof this is occurring. Jen Volkenant and the Pepsi Vendor at the store in Windom are in a sexual relationship and I believe that should consult as a conflict of interest with the relationship your store has with Pepsi as its vendor.

This is a very nice store but has steadily gone downhill since they lost a really good manager. Saturday, they seemed to be having problems with their registers/card machines. I waited patiently until it was my turn then walked over to the register that has just completed what seemed to be a difficult transaction. The other register was still waiting for something to update. I was told I would have to go to the other register because she had to clock out for lunch. When I got to the other register, she was there complaining nonstop to the other clerk, who told her to just breathe. The customer was still in line, waiting for the register or card machine to update. I had two items and planned to pay cash. I left my things on the counter and walked out. There is always a long wait at this store and usually drama. I could go on and on, but you may have already heard it. One bizarre instance was they had no shopping carts one Saturday. How is that even possible?

I am disgusted with the appearance of the Dollar General located in Peru, NY. First of all, the grounds themselves are not attended to and are littered with trash and cigarette butts. Secondly, the interior of the store is a mess. There are items just throw onto shelves particularly in the clearance area. It's dark, dirty and dingy. I have taken a couple of photos to illustrate my complaint.
I have advocated for electric doors for the store but that has fallen on corporate deaf ears. There are numerous other Dollar Generals in our area with electric doors (incredibly important for physically disabled people). Why do I feel, and I'm not alone in what I say, that the DG in Peru is a "poor relation" in comparison to other area Dollar Generals which I find myself frequently rather than go into my Peru store which is chaotic and messy. I strongly feel a DG rep needs to visit this store and get the manager to be more accountant in keeping the store clean, neat, and inviting. In addition, the Peru store is in need of electric doors. How about Dollar General?!
I would invite a response from you. Thank you
Carol M. Solari-Ruscoe
[protected]@gmail.com
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I shop your temperance Michigan location and everytime i do they have lines and your customer service is horrible. Example, your managers are rude not friendly.your employees same i went in there other night went to the register no hello then no thank you her name was Teri. This is all the time. I have complained before about rudeness and lines i stopped coming in so i tried it again same result.your employees act just like your manager Kathy.not good.thank tou for time.

Hi my name is Preston I was recently in the Cuero Texas Dollar General part of the Remodel Team and I just want to start off by saying of all the stores we have been to I have Never had to deal with more rude members of management Saunee the assistant manager of that store is extremely rude not to mention dresses so unprofressional compared to other parts of management in other DG stores and she smells very bad! The day we came iN to pack that store up to get it ready for the remodel on Sunday Feb 11 2017 she came into the store apparently not on shift and was being rude to the young lady that was running the store when we all arrived her name was Diana she was just a very nice person all the customers knew her and were talking to her they realy like her alot one of the customers even tolf her it was so good to see her working there that place needed a breath of fresh air im guessing rudeness is a problem there and maybe this lady just started working there and these customers have known her prior to her coming to wotk for DG the assistant saunee told her diana not to be talking to much to the customers some customers dont like tjat and that she doesnt like that when she goes to shop! What the heck is this lady thinking she has no business working in retail if she feels that way! Customer service is very impirtant! corporate offices and district managers really need to reconsider evaluating there managrments teams! The assistant and the manager of this store were both very lazy just passing the buck on to the pther employess while they sat in the backroom eating snacks talking bad about all of us the remodel crew, there workers and there district manager chris! Chris the district manager seems to be an awesome level headed guy he just needs to realoze that those two managets are not the right people to run that store they are lazy even he worked his [censor] off and he is in a higher position whike they were just pointing the finger! I was not impressed with the management of this store at all at one poiny a guy name joe was conversing with the assistant and they both said they dont get paid enough thats what we the remodel crew is getting paod for when asking to take some shelving down. I dont see that remodel doin them much good they need new management to go along with that new remodel! 10 stars for the kind cashier Diana now she was a people person and a very hard worker alomg with Joe when he wasnt around the assistant Saunee she has an affect on him! The pregnant was not friendly never smiled replied back to our questions Rudely and was plain lazy! I wouldn't shop at that store if I lived in the area!

hello my name is Abigail hunter (abbi preferred) i am filling out a complaint form specifically for the dollar general store on wasson rd in big spring tx, the manager, Hilary, is the main problem you'll notice in a dramatic staff change recently. I and three other employees have quit, or talked about quitting, because Hilary has cut hours to the point where I myself was only working 4 hours a week. An employee that works there by the name of Michael has been obtaining most of the hours in the store, which is around the time everyone has started receiving less, and i have learned while i was working from the man himself that he is a family friend of Hilary's. it is no coincidence that this is happening i assure you, looks speak volumes and of course this is all word of mouth but i will gladly say to the fullest truth that I and two other employees have quit because of this. i am now unemployed because of this unethical favoritism and others are now struggling to pay bills. this is wrong and needs to be looked into. please and thank you,
Abigail hunter

you can reach me by this number if you have any questions to ask me,
[protected]

So I went to the Dollar General after work...store #17386 625 International Dr Myrtle Beach SC 29579...just wanted to pick up a relaxer and a few other things...after I picked my items..I went to the hair aisle...I looked and looked..then even walked down two more aisles..the clerk came and asked if there was something she could help me with..I told I was looking for the relaxers but am probably over looking them..she said no..we don't have that section..I asked her what did she mean? She said we don't sell that product..so I was on my way to the counter and still asking her about why they didn't sell relaxers...she then told me she wondered the same thing when they first opened...I said well every Dollar General I have been to sell relaxers...she said they were told they wouldn't have that section because of the demographics...In other words they felt that black didn't live in the area or maybe not enough to sell our hair products...so I gave them their stuff back and got a refund..how can we be good enough for you to take our money but not sell our hair products...Your "demographics" need to be re-evaluated...

This evening, 2/14/18, my 14 year old granddaughter purchased a Visa Prepaid Card at the Dollar General in Sonora CA. She deposited $26. on it.
When she got it home for me to help her activate it, she had to be 18 years old and have a Social Security No.
She is 14 years old and does not have a Soc. Sec. No.
I took her back to the Sonora CA store with receipt and prepaid card in hand and requested a manager. Someone who was not identified by a badge said she was a manager.
I requested a refund for my granddaughter who was with me and explained the instructions to activate the card say she has to be 18 years old. The person said they do not refund on netSpend Visa Prepaid Cards.
I want a refund of the $26. deposit plus the $1.95 she paid for the card.

I was charged twice on my cc... Spoke to employee who did so promised a refund spoke mngr ron (n. Muskegon michigan holton rd.) went in to get my money, ron was no longer there and was told by asst. Mngr wes that no in fact I can have gift card since i'm "in there so often" I am a single mother of 3 and I thought this was unacceptable especially since i'm in there so much. I said i'd be disputing the charges. The next day my sister was in the same location and overheard the manager and assistant manager talking badly about me on the floor! In front of not only her but other customers making fun of me! My sister obviously confronted them but i'm appalled and something better be done. I myself work in retail and can't believe the way i've been treated.

On 2-13-18 went to dollar general store # 15474 like I do every tuesday on payday. As I stood in a long line since there was only one reg open and had already let someone go ahead of me since I had a basket full when I finally get to put my items on the counter not once did she speak was aggravated that I didn't grab what she had already rang up to put in basket so she could have room but I still had a lot to put on the counter. I had a coupon for my detergent which she didn't take off and it was on lid so I took coupon off and stuck it to counter to get the sticky part off for her. She got pissed that I stuck it on counter to do that and said rudely I will do that. I have been a cashier and a lot of people know if u stick the sticky side to counter you can pull the coupon off and then peel the sticky off counter. I had some drinks that were pushed aside so I asked if she had got them already and she said ugh no so I proceeded to put more items up on counter and she says now I have rudely again. She rang everything up and when it was total time she never said what the total was and I had a debit card ready to swipe and she finally speaks and says cash or credit. Seriously u see my card in hand with nothing else but keys. So as I pay for my 120 dollar order I noticed I had socks in basket I hadn't paid for so I told her these too. She had an attitude like I was holding her line up again. So as i'm grabbing my last bag she looks at the man behind me and says i'm so sorry for your wait seriously I had to wait 15 min before it was even my turn and why would I keep letting everyone go in front of me with only a couple items I have never had a bad experience at this store I go every week sometimes every day since it's the only store close to me. I understand we sometimes have a bad day but you do not take it out on your customers.

Very rude employee! She is always on the phone. She is a very rude employee. Doesn't help with any questions you have. She slanders people name with lies and keeps up drama at the store. She seems like she doesn't know how to her job. She has an attitude every time I come in the store. She has poor customer service. I have heard many people complain about her and something needs to be done!

the onsite manager was rude and didnt wanted to speak before taking my money for the items I brought, so finally I spoke and say how are you today. I mention to her that I thought the cashier suppose to speak to the customer first, and I hope the rest of rest of the employees dont act like that in that manner, then after bagging my items she finally spoke with a frown, tnhis happen on feb.10 2018 store#02540, manager christi shelton out of eden nc

On 8/8/2018 we entered the Dollar General store #07820 on Blue Valley Dr. in Bangor Pa., at the register was Diane never greeted the customers upon arrival, we continued to get the few items we needed and approached the register with one older gentleman before us we continued to wait .The man in front of us became extremely mad and started to yell for someone that he was in a hurry still no one came to the register .He went walking the store where he found Diane in the back room with another employee a tall dark haired man with a beard, and told him there was people at the register waiting and at this time there was a total of 4 customers waiting, not an apology or anything and he is the one that came to the register and checked people out and there was not a sign of Diane even attempting to help or apologize for the delay .we were to the point of putting our stuff down and leaving .

The woman working at dollar general on Sam Houston Jones Parkway in Moss Bluff, La. Is not only rude but also incompetent. I use digital coupons and digital receipts.
When I went to get a refund I had my digital receipt pulled up on my phone with the barcode ready to scan. She then tells me that she has to have a paper receipt after talking to her boss, so I told her that I'd go to the library and print it ($1.00 fee ). As soon as I walked in she said that her boss told her she had to have the register receipt and there wasn't anything she could do.
I asked what's the point of a digital receipt if you can't use them. Her response, rudely, was I don't know ma'am.
More irritatingly is I could've printed the receipts that I paid for at the library but my online research said that my digital receipt was sufficient.
I won't be using that store anymore apparently her and her boss are incompetent at their job and can't scan a barcode from a phone or paper, only the original.

I live in Athens Mi. you are the only store in our little town, why can't you plow the drive or clean the walk way? I have talked to the manager she say's she called, but was told it can take up to three (3) days to get your plow guy here.
Why can't you hire someone local to plow? There are a lot of snowplow guys in our town.
The bar and the drug store keep their side walks clear.

I am sending in a complaint for the dollar general store in ecru, ms #09242. I am a frequent customer so they get a lot of my business and money. I needed to go grab a few quick items while I was in the area tonight an since it was raining just a quick in an out an didn't have hardly any gas to go further then what I needed to. So I get to the store at 9:45 to see that the doors were locked after getting soaked. And the sign on the door states closing time is 10PM. I am highly upset I had to waste my gas I didn't have, my time an getting soaked to find out the store was closed early and not be able to get the items I needed from this store while I was in the area so I had to go somewhere else and get my items.

Yes I'm making a complaint about the Ecru Mississippi dollar general store they have been closing at 9:45pm instead of the correct store hours at 10:00 pm there has been a lot of customers not happy about that especially me it's always when a rude assistant manager is there named Jessica McDowall us customers would love to shop there if she wasn't locking the doors at 9:45 pm instead of the regular hours say on the door 10pm some of us customers are there to get things for our babies and food to feed us.

There have been numerous verbal complaints made to this store about their manager & employees unprofessional conduct to their customers. When customers ask about sales not being applied or a customer constructively criticizing their unorganized store, the management or employees will openly argue with the customers and physically chase the customers out, call the police on them OR not ring up their items. This has to stop. Last month it happen to me and the same young lady was working again yesterday and we all witnessed her refusing to ring up an elderly lady's purchase. The employee's reason for not ringing up the elderly lady was because she was "rude" because the elderly complained openly about the store's lack of registers. This was no reason to refuse services. These employees need to be held accountable for their unprofessionalism ASAP. This problem has been reported to Ben Martin on numerous occasions.