Dollar General
reviews and complaints

The store in Crown City Ohio 45623 is so dirty and the shelves are a mess ! It seems like no one is in charge ! It all most looks like they are going out of business. Today when we got there a older female employee was just out side the door smoking ! When we couldn't find what we needed I asked the employee she threw her arms up in the air and said good luck finding it in this mess ! We do shop this store a lot ! You need someone it charge ! It's a shame how it has been let go sense the just had a remodel last summer! It is definitely a disgrace to your company !

This has been an ongoing problem for me in several of the stores in Starkville, MS. There is one price listed as the product is on sale then at checkout I'm charged a different amount. When it's brought to the cashier's attention they say they cannot override the price. Then they say you can buy it at that price or leave it. I leave it. This is not a one time occurrence, this happens every time a sale comes and goes. I think this situation needs to be addressed as soon as possible. You're loosing a lot of business because of this miscommunication.

So we all have those bad weeks we're waiting for a paycheck to come in and we have to spend change for things we need almost everyone I know in America has had to do this from time to time. So after attempting twice to have the store except our chains to buy items we were told that they would not accept change unless it was in rolls. Number one there was not enough change to have to be in a roll. And number two if you're having to spend change do you really think the people can afford the rolls. I think it is completely unacceptable to embarrass somebody in a store especially the dollar store and a little Whitesboro Texas a small and mostly poor town. But the employee decided to inform me that she wasn't getting her [censored] in trouble by her manager that told her not to except change unless it's in rolls. I was more than happy to count out the change with them and spend my eight or nine dollars I was going to spend but they would not accept my change. Since this new manager lady has took over it is unstocked, dirty, and totally not how it used to be. I will not be back there unless I absolutely have to. Totally embarrassing and demoralizing.

Really bad attitude in my point of view discrimination she is black female been disrespectful because I told her I didn't know how to coupon and I will like to use my coupon on my phone told her if I can see wat was taken off or used of my coupons and rolled her eyes with an attitude prefer to leave the store cause since we got to the store she was really rude ask her to give me back my coupons she kept one and said to me to get out of her store now that if I knew who I was talking to that she call the police then threw the coupons at me I was really upset if she doesn't want to be there and she is getting paid to be rude to customers I hope she gets better skill to be nice to customers and don't discriminate I'm chicana this happen 7/14/18 at 9:08 pm at 4433 Mansfield Fort Worth tx 76119

I went to your store yesterday, and your employee was outside sweeping the store. As I was passing by I was thinking how nice a young person sweeping the side walk. As I approach her I realize why she was sweeping. Inside her employee shirt she was talking on her cell phone with her bra strap as holder. As I went inside and bought exactly what I needed and waited five minutes in line with one customer behind at this time. Young employee comes inside and stated " I will not disappear anymore and stay near registered." as she told another employee to busy stocking.
As she rang me up, I turn around and the line was to middle of the aisle. I ended up being late for work, because I needed to return home with cat liter for the kids to change. Your policy on the receipt states Save Time . Save Money Well, the timing is off.

I went to get some items and I have let a person cut in line after me because I had a full basket and there was an associate buying a basket full of items on her lunch break with a full sort of people in line waiting so then when she open her register I stayed over there onto because I had a full basket and everyone else at if you want them so then I let a lady was behind me go in front of me and then the lady asked me a question so I answered her the associate wanted to know what I said I told her

I visit store #01983 at least 4 times a week. The last few times I've been there a young man has checked me out. My digital coupons are not working. He doesn't try to do anything to help me. He gets rude with me. Everyone else there has always been very nice. I have been out of pocket over 10.00 because of digital coupons not working. Also I would appreciate the store being cleaner.

My name is Chris and I live in Golden Valley Az. I shop store #6939 every week and spend a fair amount of money there. The store manager is Jesse and he is a very hard working dedicated employee. I went in on 07/06/2018 like I do every Friday and Jesse was working his butt off just like always as he was getting ready for the store re-model. There I came across the most arrogant, self serving, snobby female I have ever encountered. I found out later that her name is Bri and the way she treated Jesse was shameful. I mean this man works hard and she treated him like he was her slave. I was in shock she would treat him this way and especially in front of customers. If I every see her in that store again I will turn around and go to Family Dollar a mile down the road. My suggestion is you put someone with a little maturity and experience in that position because her arrogance is completely out of control.

The manager, Wanda, you have at this store is arrogant, rude, and mouthy toward customers and employees.I have shopped their many times and have noticed this many times.A drug test on her would probably reveal the problem you have here.Why you would want this type running your business only to lead to ruining your business is beyond all thoughts .I have also noticed her in the parking lot smoking many times during a work shift.

This Dollar General Store is constantly filthy and never stocked. The items to be stocked are always lining the aisles to where it makes it difficult to move about the store. It's to a point to where I go into other stores and I am amazed at how they are kept compared to this store. I believe someone from higher up needs to come visit and see the filth to grasp the full need. It's embarassing.

I live in Vicksburg, Ms and I always go into the Dollar General Store on 61 south. I went in one day and the Manager was talking to the other employees like 3rd grader in front of customers and she was also on her phone talking to someone else about the store and employees. I continue to shop around the store she went to the back of the store on the phone talking about how she was going to get rid of them one by one and she stated she was going to bring in her own crew in to work for her. They store needs a new manager and fast no one is going to work in a stressful work environment. I have been the manager of my store for 25 yrs and never in life have I seen anything in my life like this. She is not team work material she's bossing grown people around talking to them like kids and that's sad. I feel what you and another employee talk about don't need to be heard on the floor or talked about to other employees or outsiders. She's cursing them out and not helping them . That a sad work enivorment. Dollar store need to look at their employees turn over store by store and fix the problem at the head instead of worrying about sales with 2 people in the store at night 1 stocking while the other one a cashier. I ask her name upon leaving the store and was told her name is Clarrisa. This problem need to solve she had very poor management skills. Someone from home office need to go visit every Dollar Store and talk to the employees and get their out put on the job and how they are being treated at these stores, if not I see a lawsuit coming . Very poor customer service from the Manager the workers are helpful and friendly.

Carie Peralta, manager in Andrews, TX, has a lot of family working with us and the employees that are not related to her are not getting hours! Her family is getting all the hours! I thought that family couldn't work with each other at Dollar General! I want to know what to do about this situation to get it resolved! Please help! I need more hours than what I have been getting!

The manager at the local dollar general, 2311 S. Market St. in Brenham Texas, was not acting professional such as following husband around talking about her drug use and how she likes to party. I don't think this is how a manager should act and will not be going back there to shop. Maybe do a more extensive background check next time. I'm not sure what her name is exactly it else I would let you know that as well.

Manager at the Store in Stratford Texas is racist! Went in with a friend (she's black) and she wouldn't stop following her and told her, while she was looking at hair products, that she didn't sell things for people like her. As we were walking out I heard her say ‘finally got rid of that n****' I'll be calling customer service soon to get her fired

A lady was talking on the phone at the register...holding up the line...scheduling an interview for ANOTHER job...then called her friend anto tell her she had a job interview elsewhere. I worked in retail before. This was ridiculous and sad. Your company deserves better. This happened at the Winchester and Hickory Hill store on 7.11.18 around 530pm

I went into the store with my 3 year old son and i wasnt there but maybe 5 min. Its 90° out so I was wearing a pair of shorts and a thin tshirt. I bought a bottle of tide, a roll of paper towels, large box of trash bags, a toy firetruck, a pack pf dispozable razors, and a pair of head phones. I never even walked around the clothes. I paid for my stuff and walked to my car. I was followed out by an employee that started accusing me of shoplifting. She said that she had me on camera and that she was calling the police so me knowing that was impossible since i had done nothing wrong i told her to please call tge police because she was lying. I didnt do anything wrong and Ive never stolen anything in my life. The girl at tge checkout counter even agreed saying that i didnt even have a purse. Her response was "you dont always need a purse." At this point i went from upset to angry for being accused of something I didnt do. Aftee argung with her for 5 min and asking her to see the video and to call the police she decided that i did nothing wrong and just walked away. There are people standing there watching and in a small town drama and gossip spreads fast. She didnt even apologize for accusing me and then said she was going to tell the manager to watch me or have me barred even though she knew at this point that i did nothing wrong. So i will be calling my lawyer about this. This was the most humiliating thing to ever happen to me and she shouldnt get away with this.

My name is Phyllis Summers, #1415531, store 6077, in Des Moines, Iowa. [protected]@gmail.com. I have been employed by dg for 6 years. Full time for 3 years. Start date 4/27/11. I have only recover 1 year of paid vacation a total of 80 hours and that was last year/17. In 2016, I lost 56 hours of vacation times because I was never told I had it until 2 weeks before my start date, by then I couldn't use it because I was working contently and didn't have days off. This year I've spent countless hours on the phone with Hr trying to resolve why I'm told by you that I have 80 he's, but its not showing up in my pay portal, therefore I cannot recieve it. I step siren down full time aproximetly 3 weeks ago. Therefore I've put my full time for A year in as of 4/27/18. I don't have time to call daily and wait 30 mins to be told, well it shows you have 80hrs It Needs To Be In The System Say Work In Order For Me To recieve it. Please address this Asap, as I'm tired of messing with it. I'll just jump to corp and go from there. I expect to see results by my next pay period or I'll have to the the next step

Cashier had a long line of customers as she yelled terribly loud for the manager to assist her. After 5 mins of no response from manager, the customer in front of me started questioning why he was still waiting after paying for his merchandise. Without warning and harshly, the cashier responded to the customer with such a bad attitude and demeanor as if we as customers were supposed to automatically know what was going on. I became very upset because the customer she was arguing with was elderly! I left dollar general without purchasing anything. I am so disgusted because the manager didn't address it and instead tried arguing back with the elderly customer and myself ! This happens a lot at the dollar general in my neighborhood. I love literally 2 mins away. Sad thing is I'm too disgusted to continue doing business with especially this dollar general in particular! This is my last attempt because I held in the first situation when I heard the manager arguing with yet another customer. This is outrageous! If this continues without action, having a neighborhood strike from this dollar general has already been in question for several residents. I love dollar general but your employees treat your business and your customers like [censored] :(

Y'all have GREAT employees there in Altha Florida! Always helpful and sweet and professional!

But however there's a issue! Y'all do NOT have air conditioning in there at all! There's Nats in there from the doors from being wide open because there's no air to circulate or keep the employees and/or customers too!

Y'all had someone supposedly fix it and it still isn't and hasn't been for a good minute, and frankly that's not fair to the customer and especially employees because I know damn well y'all dont pay worth a damn anyway for the amount of work y'all want done! They are always so hot when I walk in there so friggan HOT sweating their [censored] off as well as the pregnant woman that is made to work in that heat! That's not healthy for her period and all y'all did was offer ONE Gatorade per shift? Really? Y'all need to do something about this! That's not cool by any means I guarantee y'all have air where y'all are at working in your offices, but expect them to do what they do in that heat especially in Florida! Get it together Dollar General!

I shop in our lovely local dollar general almost daily. It is usually a wonderful experience, but... I was very insulted by a new employee that has quite a attitude. This is not the first time this has happened. She rolled her eyes at me when I was not sure about the new way to insert bank card into machine instead of swipping it. I said. "How is your day. she didn;t say nothing. She continuted to bag my merchandise, which I bought around 44.00 and she put my bread on the bottom d the cans on top. When I came home my eggs were broken and my my bread was smashed. She didnt have to give me a attitde like that. I was very upset. The new manager I have not yet have called, she really is a great girl and has that store in top shape. I will be contacting her tomorrow. The girls name was Kaylee or Kayla. She was so rude her job is defiantly not in customer service. She really needs a class on how to treat your customers. But, to the rest of the Dollar General Employees and managers are awesome you really have a great leader Samantha running your store.

Kaylee is defiantley not Dollar Generail Material

Thank you

Mrs. Banhart