Dollar General
reviews and complaints

We went to dollar gerneral in ferriday louisiana to exchange some curtains for the right color we were told by employee megan that they don't exchange and could not give a refund we didn't want a refund just get the right color
. We went to the next town vadilia louisiana and exchanged it with no problem
So why she couldn't do that instead of us had to drive a addition 10 miles

Had an issue checking out at this store. The card machine not working for employee after several attempts she calls for another employee. We get our card to run with chip and employee cancels the transaction in the middle of authorization. Second employee comes to our side of counter takes our xarf and tries swiping it several times before the machine doesn't say swipe or insert card. When that fails she asks if we have another form of payment which we did not. She looked and said well sorry and sent us out the door. Absolutely no reason for this as there was plenty of money in our account to pay, they didn't have enough patience to let us run the card. Will probably not be back.

Employee jennifer was very rude and disrespectful ..dont meet the requirement for fast and friendly customo service.. had line backed up for atleast 15 mins...not 1 day but 2 consecitive days very very rude in front of at least 7 people in line i feel as tho she cant accomplise her job if she takes her personal problems out on customers . I feel as she should respect her job and every individule that walks thur dollar general door...just for future referance i shop their everyday and with all the people in the store u can lose business at dis place of business not to mention the rudeness if ur going to be rude and distrspectful atleast dont do it when the check out line has 15 people at use speed of service before being smart dont think its right to spend my money there and get treated with totally disrespect

I'm 18 years old, I've been a Dollar General employee for about 4-5 month's and just quit due to unrealistic expectations from a District

Manager (Nate). In the Harford County, Maryland area (Aberdeen).

First 45 minutes of my shift i'm called back to talk to him during a inventory week about him seeing me on camera standing at the register for 3 minutes waiting on customers, i told him i was instructed not to pull stuff on the shelves forward the night before, cause of them taking inventory & didn't receive instructions on what to do when i clocked in... He proceeded to falsely accuse me about not circling surveys on the receipts, while in fact i have the most surveys completed in the store & most positive feedback.

Just very unprofessional the fact he doesn't consider its my first job and i'm 18 & how'd he think i'd stand for constant criticism for everything i did. The District Manager just seemed like a very narcissistic person that didn't take any of the employees that spend 35+ hours a week on there feet, with poor pay & no benefits and expect them to bend over for him.

Other than the district manager. I had a great time working with my co workers & wish them the best of luck.

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I just left the dollar general store in Selmer, Tn tonight. I was standing in line to check out(which is always a long wait because you refuse to pay for more staff) and the lady who just checked and about to walk out the door forgot to get BC powders. She then precedded to ask if they had any and the cashier let her jump back in front of us (I was 5th in line and only one cashier as always) and rang her up again. Granted I was very put out at this point and was willing to let it slide, until the cashier rang up the wrong size and had to call for a manager. He couldn't get her to answer and the rude, jump in front of everybody lady, went to get her. I had it at this point. I kindly sat my products for purchase down and stated I can go to another store and that is what I did. How rude can the employees be! The cashier should have waited to check that lady out again. I WILL NEVER BE BACK TO A DOLLAR GENERAL STORS EVER AGAIN! SERVICE IS ALWAYS HORRIBLE BECAUSE YOU ARE TO GREEDY TO HIRE EXTRA STAFF! I will be reminding everyone I know that the Freds store 2 minutes away is cleaner and friendlier. They also have an app with digitial coupons.

I have a serious problem when you go in a store to buy an item and it doesn't ring up correctly you show the clerk that the price is tag the clerk says the tag is expired and should not have been there! #1 that is not my fault... Then to say the tags on the wrong size item so then they tell me that I can't even get the item because that's not what ounces the tag is for. Please explain how this is my fault? Any store has not one but severalllll items sale tickets over a week old is lack of job being done not coustomer fault! And any item priced in a store on a shelf legally that's the price the person should pay and not to be made a fool out of and have everybody in the store checkout line looking at the customer like it's a customer's fault. I am highly offended and upset about this issue at your north lakeland dollar general store #06496 and I would appreciate it this is addressed I have never had a problem like this before I don't try to get things for nothing but if I go on the store and something rings up incorrectly for what ever reason it is usually honored whatever price is priced at you're not going to tell me a little $4 is going to hurt your business.
*you see in pic below all the tags she try pull down after refuse to honor prices

225 KY 90 West, Albany, KY 42602 When I asked about the 10ft Android chargers the young female said "don't think we carry those" how have I bought like 3 from there then and why is there a label for it on your shelf? I asked if maybe she had any in the back but I honestly think this girl just didn't want to do her job and said they didn't carry a product I know for a fact they do without looking.

The GM in the Arlington SD is rude to her customer's and her vendors she needs to be fired. She dose not know how to speak nice or respectful to anyone. Treats her workers like they are dumb. They should not have to put up with it. I will never shop there again. it sucks because i was happy to have the new store in are town. very rude and something should be done about it.

Thanks!

Yes the manager and assistant manager at dollar general on s post oak rd in houston tx I think the store number is 7503 but they r rude and don't want to work with people schedule and the store is a mess... the previous manager kept the store cleaned and organised... please get rid of the manager now and bring back the old manager... her name is naomi

The management at your store in Morongo needs to be addressed on what the protocol is on how to handle in store situations. I was mortified standing in line as the manager accused a young women of steeling after she had bought her groceries and the buzzer whent off as they were leaving the store. This young women started crying stating that they had the wrong person. The management was just so incredibly rude to her which in turn made me feel like there was something wrong about this whole situation, then her guy or friend came in and asked what was going on, the women manager told him that she was on video he asked if they could see the video because it was not that girl. But the manager insisted it was. This whole time as us other people stood in line listening. This is defiantly not how this should have been handled and if this manager women is wrong about this then she should be fired for the way she treated the whole situation.

I went into the Dollar General in Dimmitt Texas to get a few items that I needed the two girls that were working we're airing up balloons instead of assisting customers I confronted them and they responded that we're supposed to air up balloons if the customer asks for them! Wow I said it takes 2 people to air up balloons when one should be checking out customers! Really rude and one chased me out the store saying awful things to me!

I shop at the dollar general in Cosby Tennessee. After making a trip only because you put out the save $15 on $50, I am informed at the checkout register that the coupon has been cancelled. This is the I my reason I went into the store! No email was sent out, or no flag on my app. It was still showing on the app... Very unprofessional, and a huge inconvenience foe your customers. I will think twice before shopping here again. If you do it with one coupon what's the point, who knows if you will be able to use any once you are at the register with a cart full of items! Very disappointed.

I went to a dollar General today in Williamstown Massachusetts. I go there atleast 3x a week and there are two men and two women that work there. The men are actually relatively pleasant. The woman on the other hand are very rude and "try to be" intimidating. I found some pennied out items, along with my new couponing hobby I'm in there all the time! My sister and I were there with my daughter. My sister works at a different dollar general and had just been hired. She was in. No way what so ever looking for pennied our items. One of the females came up to us, saying oh I heard about you. Speaking to my sister. Ask how I knew about the pennnys(everyone knows about them lol) then proceeded to ask how to get the apps and laddy da. When I didn't give her the time of day, she walked away. Got extremely rude. Made me move when I was looking for dog food so she could stock her shelf. Then when we left called my sisters district manager and lied and said she was out shopping for pennies. Mind you alls he has to do is check a receipt and look at the camera to know she's lying, but that's not the point. By far the rudest women I've ever encountered at a dollar general. Williamstown s a very highsclass town, that an employee of that statute really has no business working in if she can't even pretend to be professional. Don't harass your customers ladies and gents, it's a real good way to lose business. And word of my travels fast. Now my sisters way to sweet to report it so I figured I'd take it upon myself.

I am a former employee who was talked to, yelled at and treated poorly by the store manager. After I quit from being yelled at I continued as a frequent customer. I would shop and interact with employees with kindness and no problems. On Valentine's day I was shopping for my son around 2pm when the store manager Darryl approached me speaking loudly telling me he has had several complaints about me buying cigarettes with a gift card and that is not allowed he then said he had complaints of me reaching over the counter. You can watch cameras of my visits I have never reached over the counter and I have purchased cigarettes 2-3 times with a gift card and was never told by any employees that it wasn't allowed. This was embarrassing because other customers where listening to this and I not only shop there but my husband's entire family and friends love around there so having customers hear him saying that out loud was humiliating and I have never been told you can't purchase cigs with a gift card. He said go lisa I turned around said oh hi. He then said iv been having a lot of complaints on you I said how I haven't worked here in couple months he said I have several complaints about you buying cigs with gift cards I said i didn't know that wasn't allowed. He said it's in your cbl you took when you worked here. I said well no one ever saaaaid anything when i was making purchase other wise I would have paid in differnt way. It was like he didn't like that he didn't get an attitude or rise from me so he kept on n said i get alot complaints of you reaching over the counter I said i have never and you can check cameras he said well I only allowed all of it cause it was you but it needs to stop before it gets to distract manager Stanley and they take action. I walked off customers where stairing at me. This is the bufford dollar general on pageland highway in lancaster south carolina

My name is Jessica. I never complain or anything like that because I love staying positive. I live in commerce OKLAHOMA which is a very small town where everyone knows everyone. I was just in the dollar general here in commerce, and I ran inside with my 8 year old son to get hair gel for his hair because today is Dr. Seuss character day and I was walking up towards the line and stopped to put some of the gel in his hair. Mind you I hadn't paid for it yet but was going to. I did this right in front of a worker and she got upset with me about it. I told her I didn't know you weren't allowed to and I closed it. I then proceeded to walk up to check out and the same woman and a manager(also woman) started telling me that they heard I was ban from the store and asked me if I was a shoplifter. I told them they could ask the police if they wanted to and told them I had never shoplifted nor had I ever been in trouble for such a thing. I've never been in trouble at all. They said "well we heard that so will you dump your purse out? " I said "go for it" and my son was holding my small bag.. They told him to open it. Well I didn't think they should have told him anything so I got it from him and dumped it angrily onto the counter. They could have asked me to come into the office or something. Not right there at the counter where customers can see and hear everything and especially not in front of my son. I work in this small town and with what she accused me of, Its very embarrassing. She wasn't professional at all on this matter. I don't appreciate it. I spend lots and lots of money in that store and I won't be going back unless she's gone. I'll drive the extra mile of two to g OK to Walmart if she isn't taken care of. I've had other incidents with the same girl and this time I'm complaining. It's the younger day shift manager. You'll see her on the tapes. Ive never done anything wrong and I definitely didn't deserve to be humiliated and treated like that in front of customers and my own son.

February 24, 2018
Shopped at the Dollar General in Bolivia, NC on the date stated above last week. Noticed my items were not marked 50% off. Did not leave the store, let others customers ahead of me to take the time to check receipt. Found out items were not 50% off, they were just extra items that were put with the 50% items placed outside.
My question/complaint is that I paid cash. No card of any form. Cash. And I didn't leave the store. I had to supply my address and phone number for refund of items that were not marked. I still had the receipt, not even purchased within 10 minutes of getting refunded. I could see if card was being used, but cash purchases.

This was a bit much. Is this the normal practice of refunds when paying by cash and with a receipt.

Sincerely, B Wade

Its always been like this that makes me think that this stores ad was fake. I purchased clorox deal of the week "instant saving $5 off if you spent $15 also the $15 off of $50 pre tax but none of this deal offer was deducted from my total also digital coupons are not deducting end up paying beyond what costumer like me was expecting to pay. Very disappointing.. I had to go back to the store just to point out those coupons that doesnt deduct got home and realized another coupon doesnt deduct this is ridiculous..!

I've been to my local dollar general Plently of times to use my digital coupons, because as a mom of 3 every dollar counts. This is about the 5th time they do not work. I will show the cashier my coupon on my phone that clearly states that it allows me to get an additional 2 dollars off the already on sale tide or downy. Instead of trying to fix it by any means they say sorry it's not showing up. That is the only reason I go to dollar general. I always do more shopping while I'm there but if I can't get the discount that it says I can then there is no point in returning. If I have a coupon from dollar general then they should go by that and not what their computer says. So I did not pay for what I wanted today and I may not be back to the store.

My son was fired from a dollar General in Brooker, Fla by the manager that said he drank a soda without paying for it, but would not show him the tape she saw this on.But just a few weeks earlier she came in and asked another employee if he ever paid for the soda he had drank the day before, and he said no, so she allowed him to go pay for the soda.Don't get me wrong stealing is wrong, and my boys were raised to never take anything that is not yours.I will never believe my son would steal a $1.00 soda and put his job on the line, not to mention his reputation.We live in a very small town and everyone knows everyone.And everyone is human and some times people get busy and forget things and just maybe he got a soda, drank it, and just forgot to pay for it and if that was the case WHY wasn't he reminded about it, and given the chance to pay for it just like the other employee was.My other son worked at our one and only other store for almost 5 years, and my boys are very well liked by everyone here in our little town, there's not a time that I have went to town and people not brag on how polite, kind, honest, and hard working my boys are.No one is happy at all by my son getting fired.As a upset mother I went and asked this manager why my son wasn't given the same chance as the other employee, and all she would say was you need to speak to Human resource.I went to town this morning and the first thing i heard was how unfair it was for my son to be fired, and then the next thing was how I had went in and confronted the manager. How is it alright for this manager to be talking about mine and my son's business to other people?But that's ok because at 9:00 am I will be calling lawyers because this manager has no business discussing anything to anyone about my son or me with other people.I do believe it's called slander.You can ask any of the other managers that worked with my son that he was one of the hardest worker's in that store.Even the district mangers know of his work habits. And they will be the next one that is contacted.

My fiance just currently got fired and was harassed during the process leading to termination. She has been doing her best while they're extremely understaffed.going from totes to register. The manager has been seen yelling at her and disrespecting her "infront" of customers where even the customers have apologized for the managers behavior..she has not missed a day and has always came in when they needed the help. She has been harassed for doing something they think was her fault and even checked the tapes to see she didn't do what she was accused of doing..also I know the store policy here anyways for when closing is everyone leaves parking lot together..one evening she did as she was supposed to do and the guy she was working with drove through the dollar General yard and broke a growing tree..she was harassed by the manager that night via Facebook stating she may have to help pay for the tree since it was her fault he ran off the road because he didn't have enough time to "clear his windows" when he followed her through the stop sign..she just came home crying and stating she was harassed by the manager for only getting so much done an the couple hours she had worked and at that point she was fired..i went over to the store to asked the manager for the number and name to her boss because I couldn't find the number online..she then began to scream at me and became hostile in the parking lot over the question..please address this situation soon because we will no longer be going to dollar General here due to the hostility of the manager and how much disrespect we have been given.. Thank you for your time