Dollar General reviews & complaints 1
View all 3827 complaintsDollar General - empty shelves / cleanliness
I visit the Dollar General store quite often or rather I did. Having said that I made a visit on yesterday 6MAR14 and to my dismay nothing has changed. The shelves are still empty and dusty. This has come about since the manager has changed to whomever the female is, that's never there. Boxes are on the shelves unopened which has never been like that. I know merchandise is to be placed on the shelves when freight comes in, right? Which usually sits in the isles unopened to be put in stock but not the whole box. Please correct me if I am wrong. To my disbelief I stepped over trash that was in the middle of the isle, as well as some that was sweep up against a in cap. I have never witnessed this before and being a fairly new store this is unacceptable at least to me. I used to love going to that store because of its location, but this is about to change.
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THE STORE HAS BECOME TERRIBLE SINCE THE REMODELING. I AM TALKING ABOUT THE SCHULENBURG TEXAS STORE. EVER SINCE MARCI THE MANAGER LEFT IT HAS DONE NOTHING BUT GO DOWN HILL. SINCE THE REMODELING OVER HALF OF THE ITEMS HASNT BEEN PUT BACK ON THE SHELVES. I KNOW THIS FOR SURE BECAUSE IT IS THE ITEMS I ALWAYS BUY. THAT LEAVES ME T O GO ACROSS THE STREET TO FAMILY DOLLAR, I HATE HAVING TO GO TO TWO STORES . SO I HAVE NOT BEEN GOING TO DOLLAR GENERAL AT ALL ANYMORE AND BEFORE MARCI LEFT I WOULD GO THER AT LEAST EVERY OTHER DAY. IT IS VERY SAD THAT YALL WOULD LET THE STORE RUN DOWN LIKE THAT. YALL MIGHT AS WELL LOCK THE DOORS. ONE DAY THE STORE DIDNT EVEN OPEN ON TIME. FOUND OUT THE MANAGER JUST DECIDED NOT TO OPEN THAT MORNING AND DIDNT LET ANYONE KNOW. YALL SHOULD HAVE FIRED HIM THAT DAY. HE IS NOT MANAGER MATERIAL. HE COULD CARE LESS ABOUT THIS JOB AND THE COUSTOMERS OF THIS TOWN LIKE ME WHO HAVE SHOPPED AY THIS STORE SINCE IT OPENED IN SCHULENBURG. WHY CANT YOU BRING IN HELP TO GET EVERYTHING BACK ON THE SHELVES. THE FEW EMPLOYEES YOU HAVE CANNOT DO EVERYTHING THEMSELVES. IM SURE YOUR PROFIT HAS TAKEN A NOSE DIVE AND IT IS YALL OWN FAULT, AND YOU WONDER WHY YALL ARE ALWAYS LOOKING FOR HELP. PEOPLE IN OUR SMALL TOWN TALK AND NO ONE WANTS TO WORK FOR A COMPANY LIKE YALLS..YOUR STORE HAS A HORRIBLE REPUTATION IN THIS TOWN. I DONT KNOW WHAT HAPPENED WITH MARCI LEAVING BUT I CAN TELL YOU THAT WAS THE BIGGEST MISTAKE THAT HAS EVER HAPPENED TO THE STORE. SHE COULD RUN THE STORE WITH HER EYES CLOSED AND THAT IS A FACT, SHE CARED ABOUT THE STORE AND THE CUSTOMERS DEEPLY AND IF YALL KNOW WHATS GOOD FOR YALL YOU WILL GET HER BACK AT WHATEVER COST IT TAKES OTHERWISE JUST SHUT THE DOORS FOR GOOD
When I first walk in, the employee was sitting on floor with her back to door and the crack of her ### was for the whole world to see! I walked around carts filled with folded boxes and the store shelves were a mess, floors were filthy not with just dirt but trash was everywhere . I don't just mean in one area; it was the entire store. Please do something to resolve the filth!