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Dollar General
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1.2 7 Reviews 3831 Complaints
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Dollar General complaints 3831

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7:33 pm EST
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The store is always a mess. The trash can outside has been overflowing for over a week and has trash piled all around it stacked up, the manager is always outside smoking or on her cell phone even when checking customers out she will be texting on her phone. I know this because I was waiting In line for 15 mins while she had her phone up in the top window...

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1:12 pm EST
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Assistant Manager Carlos Garcia said that he wasn't going to work weekends or the closing shifts, claims he needs to spend more time with his kids. Yet he posts pictures on Facebook of him at different bars with his friends nightly. He stated this in a post on facebook. He likes to change people's schedules to better suit his needs without verifying it with...

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7:50 am EST
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On facebook she calling ppl out saying better do this do that. She recently posted a picture of shopping carts out side complaining of lazy customers. I certainly do not want to come back. Talks aboutppl when they come inside making them feel uncomfortable. Takes selfies of aging at work. Rude hate ful. Will not help ppl ignores them. Has ppl call in on...

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11:22 pm EST

Dollar General why are they closing early?

I do not know the store number. The store is located in Columbia La on 165 next to Dukes Hardware. At 10:40 I pulled into the parking lot and not only were they already closed but all employees were gone home. This isn't the first time this has happened. They are the only store open that late and sales diapers and especially on Saturday night they should stay open until their close time.

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we are all fools at one time or another
, US
Jan 27, 2019 12:54 am EST

To be more helpful then Chris most stores in my area I am not sure about yours went back to closing at 10 pm on the first on this year. Since the employees were all gone I suppose this is what happened hope this helps. Corporate changes closing times not the employees.

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Chris1977
, US
Jan 20, 2019 12:51 am EST

Should've known how many diapers the baby has and not wait til the last minute to discover you need to buy them. Bad parenting.

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T
4:46 pm EST

Dollar General two female workers for discrimination

There is a Facebook post by Haley Page that need to be check into. Two female worker in Huntingdon TN treated a man very poorly due to his race. The things that were said to him were very inappropriate. Something should be done about this kind of behavior. This is a copy of the post "My feelings are so hurt right now...people are so mean. I was at dollar general here in Huntingdon and as I was doing some shopping I heard a lady say "What the hell are you looking at? Everytime I look up you're staring at me" I didn't hear anything else. So as I went to check out I got in line behind a male Mexican. I could feel the tension in the air but I wasn't for sure what happened. As he started checking out there's two woman workers and one is sitting there staring at him and the other is checking his items out. His total was $20 so all he had was 1s and he was slowly bringing them out one by one. The lady was getting aggravated and was rolling her eyes the whole time. He only gave her $15 and gave him attitude and said "that's only $15" so he started giving her more and she aggressively took it from him. He grabs his change and starts walking out while the other lady worker was sitting there with her arms crossed and giving him a bad look and the man said "what are you looking at? She literally shewed him out the door and yelled "GO BACK TO WHERE THE WALL IS" I was beyond furious and i asked her what he did? And the girl couldn't even give me a good reason and said "he was just staring me and we've had problems since he's came in" (I was there just as long as he was and I didn't see him cause a bit of a problem!) I responded and said "well that was very harsh what you said" she said "I don't really care" I said "you didn't have to tell him to go back to the wall that was very harsh of you" her response was "I'm white, what is he?!" I straight up told both of them they will NOT be getting any more of my business that that was very uncalled for. And walked out. If I wouldn't have already paid for my stuff I would have told them to keep everything and walk out. My heart was broke and I felt so bad for him 😞 it's people like her that just crawl under my skin! all I could do it cry bc people are just so mean and hateful and don't care 😞"

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3:18 pm EST

Dollar General the manager of this store

I have come into dollar general in Hoxie KS everyday and the manager Micah sits in the bathroom or in the office or the back warehouse and sits around not doing his job and hiding from customers non stop...there are 3 other employees that work hard in doing their jobs to make a better store for our town but they get put down pushed around and they don't get a thank you or a raise...I also don't understand if a manager walks out on his job in mid shift he can turn around and get his job back like it wasn't anything...I would like to know what you ppl are going to do about this bc if something doesn't happen you'll probably lose more then you want...we are the customers that keep your store going not the other way around... thank you and have a good day...

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10:59 am EST
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mi nombre es sarai Crespo estaba trabajando en la tienda numero 06033con la store manager norma Mercado me acabo de ver en la obligacion de renunciar por el mal trato de ella no sabe ser lider ni sabe tartar a los empleados, comete muchas irregularidades le habla a las personas con muy mala forma y no es humanitarian con los empleados exijo q le abran una imbestigacion, yo ahora estoy desempleada por culpa de norma mercado

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4:13 pm EST
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I shop at this store frequently. They never have the kind of dog food I use stocked on shelves its always on carts. Ask the clerk if I could get some off of cart and she was very rude and said that stockers were gone already and she wasn't lifting that stuff. I offered to get it myself and she refused. Most of the time you can't even get down the isles for...

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3:38 pm EST
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The manager, Melissa Atkins located at 1801 Airline Dr Suite B, Metairie, La 70005 is becoming increasingly dangerous to shoppers. On 1/17/19 at approximately 1644 hours, Melissa called 911 advising there were shoplifters in the store. Before police arrived, the two black male shoppers had left the location and did not steal anything. Video surveillance...

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S
6:23 am EST

Dollar General employee harassment

Constantly being watched and followed by dollar general employees.Also when they say you are stealing when you aren't but know for sure STORE MANAGER CHECKS FAMILY OUT AND GIVES THEM 2 FOR 1? The hwy 16 store in port Vincent, louisiana... manager Tiffany eccles Employees whom follow and steal from customers bags..I was threatened at this store location saying I was stealing..I'm disgusted I demand an apology and not want to be belittled by your employees whom blame others to cover their own schemes.

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1:05 pm EST

Dollar General store appearance

The current store is in such a mess. Daytime stockin, can't get down isle, stocker won't move if you need to go down isle. Can't tell what prices are on some items. I purchased a 2.00 item and was charged 3.00. Employee too busy smoking instead of working inside. Only one register open when there is a line. Previous manager kept store in pristine condition. Don't know what her name was but she was female with male characteristics. She was good

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4:47 pm EST

Dollar General service

Why are these people so damn hateful in these stores. They are lazy and don't want you to even ask the price for anything. The stores in my area are a mess the isles are full of items covering the floor and no one cares to clean it up. I wish that I were a dm or rm for dollar general I would fire everyone of these lazy people if these stores did not get cleaned up. Its ridiculous! I went into several dg in my area today to buy some of the christmas clearance and only one store was willing to give my prices. Question (when will all christmas item (candy, baking christmas décor) be marked at 70% or more in the location in or near 29010? I would greatly appreciate a answer.
Thank you,
Cheryl

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mzross
, US
Jan 19, 2019 11:41 pm EST

mercy! wow these comments lol but to each his own...any way Christmas is already marked down to 70% and has been for over a week and if your store does not have the signs posted then they are behind...no one should ever be rude when helping customers...without customers DG wouldn't stay open...not all DG stores look bad or have rude employees...most stores don't get the proper hours to run the store to expectations as needed so therefore things get behind and its hard to catch up and of course its's not the customers fault it is poor DG management from way up top and they rather overlook/ignore then to fix anything... fill out the DG customer first survey on you receipt and rate your shopping experience...believe me they really do pay attention to the surveys and by all means call the corporate office and complain...they have a system in place to address these concerns...

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Randy Berna Jr.
, US
Jan 16, 2019 11:31 am EST

The DG Market in my small town is an absolute mess and I blame it on poor management. The manager always gives me the excuse because is company policy, the distribution center doesn't ever send enough or my favorite it's state law knowing that anyone can fact check state law. Just like this last occurrence, he said that the new state law (Oklahoma) only allows 21 liquor license to a store as an excuse as to why I had to wait 10m in line for a manager to sale another lady her six pack of beer. I have looked that up and found it was a bold face lie, so I have written a very lengthy email and pasted the state law in it. DG needs to reevaluate their management training and get managers that really care.

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Chris1977
, US
Jan 16, 2019 1:34 am EST

With your attitude, you would never get hired as a DM or a RM. As far as you wishing those employees being fired, I hope you someday have to live without a paycheck or without a job not having any kind of income coming in, then you would know how it feels. You have no clue how DG operates.

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D
2:04 pm EST

Dollar General montpelier ohio

I drove 20 minutes to dollar general in montpelier ohio. The store has its hours on line and on the front door of the store "8a-10p everyday". On 1-14-19 at 8:57pm I was at this store for medicine only to find the doors locked. It was closed. I wasted my gas and time driving in the wrong direction just to have to go a different direction to find a walmart which is always open. I'm okay if the store closes earlier than 10p, but please don't advertise that it's open when it clearly closes before 10pm.

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9:00 pm EST

Dollar General management/customer service

Manager is a [censored] and raisers her voice to customers when can't get her items to ring up properly, according to the signs she has posted. I was also once waiting in long line when there were there were 4 employees in store and only 1 til open. I asked her to open another and was told I could wait, I put down my items and walked out of the store. She is rude and very unprofessional.

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Chris1977
, US
Jan 16, 2019 1:45 am EST

It takes one to call somebody one.

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L
8:48 pm EST
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Dollar General can't sell tobacco products

For over 1 month your new store in fawn grove pa. Can't sell tobacco products because the lock broke. They keep saying we called it in. Wow a simple maintenance issue taking about 7 weeks seems to be bit over the top. Please can someone fix the lock. The employee's say sorry but we called it in and corporate said they will take care of it? But today again pulled up and sign is still on door "sorry can't sell cigarettes" wow! I go on & they said sorry we called it on and as well as your lot was a mess I said someone's going brake a leg they said I know we called it in when we opened my thought is it should of been done before it opened! We got 8 inches of snow. Help this store please.
Thank you,
Lisa gargiulo

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Chris1977
, US
Jan 16, 2019 1:48 am EST

You don't need the cigarettes anyway, they're bad for your health.

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10:29 am EST
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I shop regularly at store #12441, Lafollette, TN 37766-5121 115 Calhoun Rd Aso a regular customer, daily, and former employee and front end manager of Kroger store I appreciate good customer service and a viable relationship with this stores employees. They are without question the best DG in our area and there are many. Employees do great job and are...

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3:01 pm EST
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The manager along with employees are so unprofessional.They look as if they just rolled out of bed and went to work...I go shop there because i work in the same shopping center but everytime i go and try to use my digital app.They claim they are sold out or they cannot honor the sale because the item is not on sale at their store..this is an everyday...

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8:58 pm EST

Dollar General the store is closed during store hours

I go to st Bernard Ohio 45217 location every night they have been closed early during store hours one too three nights out of a week for the past three months.its about 8-30 through 9 at night when I visit the store.it is open till ten o clock...it is really starting to make me agravated.the first couple times they would put notes saying they are understaffed on the window but now they just lock the door with no sigh.i just figured I'd bring this too your attention.

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10:16 am EST

Dollar General employees, store appearance

Today, I walked into your store on Brandon Ave in Roanoke, VA. I frequently come in here and the one on Brambleton Ave because they are close to my work and my home. The employees are so rude at both stores, it's unbelievable. Always complaining. You're always in THEIR way and they make it known that you are. There is a young girl over at Brambleton who will scream in your face at the register to welcome customers in the store as they walk in. I'm sorry, but when I'm standing there paying for my stuff, I'm not fond of having someone scream in my face to other customers. I, myself, am a business owner and would never treat my clients the way these employees treat their customers. That is how you lose business. Also, both stores are disorganized and dirty. They're never stocked. I've been waiting on orange Goody's at the Brambleton store for a month and they've yet to be put out. I had to go elsewhere. I've seen these stores when they were good...and I'm seeing them now and I have to say that if something doesn't change, we will be taking our business somewhere else and not coming back. I spend a lot of money in your stores because they are conveniently located, but this has just gotten to be too much.

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11:28 pm EST

Dollar General lack of employees

I was visiting family for the holidays 1-2-2019 and stoped I'm at the local dollar general store #14995. My complaint is the number of employees that were in the store at 3:10 in afternoon. There was only ONE employee in the store. I don't understand how one person can work a store by themselves in the middle of the day. When I got to the front of the line after about twenty minutes of I asked her where her help was? She said someone left early and that another employee wouldn't be there until 6:00pm.

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Chris1977
, US
Jan 10, 2019 1:15 am EST

Read 2 complaints below yours on the DG complaint page. Might answer your question.

About Dollar General

Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Customer service was posted on Apr 15, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3838 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
    Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number
    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click up if you have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    Human Resources Inquiries
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
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