Dollar General
reviews and complaints

Last date of Incident: 5/11/2018
Store #08668
My #[protected]
Lisa Calhoun
I am not one to complain, however, this problem has happened so frequently that it now has me upset. I shop at DG regularly and enjoy the products! I do choose to do my shopping there specifically at times, based on the e-coupons? that are available and I have saved. I do have the mobile app, and use it frequently. The coupons that I should have been able to use, do not deduct at the time of purchase, however! I have always verified that I had chosen the correct item and number of, etc. I have tried to "save, clip" the $5 off a purchase of $25 or more... SEVERAL times on different occasions and it has never come off my ending total. Many times this has left me to pay more for items than I would have had to spend by going to my traditional grocery store. I have inquired with the store clerks also, they have directed me to call this department to have it resolved. Please help, frustrated!
Thank you in advance.

I have been working there for a year and ever since Christy became manager she has done nothing but heras me and only give me one day a week and when she would hire somebody new she gave them a key and have them 4-5 days a week. She let me go just because I gave her a doctores note saying I could miss work for a day . Now she's spiling lies about me to everybody.

Ok I'm going to trying to explain my self in the best possible way cuz my broken English hopefully ya'll will understand me. I'm a Mexican guy was coming from work from waycross ga. To pearson ga. (Where I live) and my wife call me to swing by dollar general in millwood ga. And get some drinks this happened May 12 2018 last Friday around will say 1 to 2 PM I get to register with my drinks 1 diet coke 1 regular coke and a gallon of sweet tea and the man behind the register which is the manager told me "it gets hot to be working in the fields" and I said excuse me and he kept going saying "do you work in mixon farms or what field do worked for" I said no that's a a hard work for mens and by the way I'm a certified welder I don't do fields I'm a welder I paid and leave all upset about what just happened

I bought a green dot on Andrew Jackson Huntsville AL. I also purchased laundry basket. The cashier handed me the receipt of purchase and tried to slide the green dot receipt under the draw. I asked her for the receipt. Which she which she threw in the laundry basket and huffed about.
I'm told they can get the information off the receipt to take the money.

To whom it may concern:

My name is charles thirkield and I am residing in the city of Columbus and the state of georgia... Upon entering one of your dollar general stores #14458 located at 2301 cusetta road Columbus, Georgia 31903 phone #[protected] I had purchased nine cans of Chunky sirloin burger with vegetable soups for the priceof $1. 95 each along with sunbeam bread priced at $2.95, Velveeta cheese priced at $2.75, eckrich cheddar links priced at $2.95, two pints of Breyer rolo ice cream and one pint of Breyer drum stick ice cream three for $5.00 and three boxes of toaster pastry priced at $1.00 each... The cashier had over charged me on the Chunky sirloin burger soup... She had charged me for ten cans of Chunky soups when I had only purchased nine cans of chunky soups... My subtotal should have been $34.20, my tax should have been $1.37, so therefore, my total amount should have been $35.57 but the cashier had over charged me $2.03 on my purchase... Everytime I enter that particular dollar general store the cashier is always playing around like a adolescent instead of doing her job like a trained professional... Then this cashier has got the audacity to talk about her cheating me to other customers in the store... I am extremely tired of this cashier and her childish behavior... I did not know that dollar general franchise hire kids to operate a cash register!

I was in a store in Ovid, NY I guess the stores number 6429, I asked for it by a nice employee after I heard a Manager name LISA called one of her co-workers a [censored] in front of me and other customers. The employee did nothing wrong as far as i could tell, but this Manager was so rude. I tried to ask her for help and it was like I asked a sloth she was slow and did nothing after but force another employee to help me. This made my trip horrible i was just trying to enjoy my trip visiting my family and I go to a store and hear foul words. The poor employees looked like she would slap them any moment! PLEASE FIRE HER!

At store 2181 in Richmond Ky 40475 this evening, my Wife and I was shopping and when we was ready to check out we stood in line for 30 minutes only one register open and only ONE Employee running whole store she says it was her first day on top of that as we finally get to the checkout she rings our stuff up then she doesn't know how to take of the weekly shopping 5 dollar off coupon she tried to call two manager's to take off the coupon with no answer. Needless to say there was about 30 people in line for as long as we was some set stuff down and walked out this is very poor management no matter how you look at it .I did not make my purchase either for she didn't know her job and nobody was even in the store to call over intercom she called by phone with no success. I hope others have took time to tell you this, it should be delt with to costumers for satisfaction as well as discipline for on duty management for not performing job on 5/12/18 around 8 30 pm

We stop by dollar General after leaving the beach and I bought a shirt for my baby to change her, I asked if I could use the restroom to change her shirt the lady said yes but the door was locked the other lady threw a key on the counter so we tried to unlock the door but it would not unlock I over herd the cashier saying that she's not cleaning a bathroom so it's staying locked so we just left I changed my child in the car but I'll never stop there again . As a public place of business they need to provide a restroom

I seen an employee buying drugs off someone in the parking lot after he has clocked out. I told him I knew what he was doing that it was wrong then he showed me the drugs and I said that you shouldn't be doing that in the parking lot. The store manager goes to the bank and stay gone for 2 hours then she comes back and her lover boy/boy friend even though she's married. Has been hanging out with her on her job for couple hours or more. She's hanging out with him in the break room and not getting her jobs completely done.

Don't know if posting here is a waste of time or not. At #17788 In Rosharon, Texas their shelves are never fully stocked and it's not just once in a while. I have been there 6 times this month all I see is a bunch of empty shelves. This store is only a year old. My question is how does this store think it's going to make money when it's half empty all the time? I just left from there and at least they started stocking shelves. But most of the boxes on the cart were things they had plenty of. I think the manager might need retraining.

Your store at 3985 LA-10, Jackson LA, 70748 states that it is open 8am-10pm daily. This is not true. This has been my 3rd encounter with this location closing early in the past couple months. On this week 5-9-18. The store was closed at 8:50 pm. When I pulled on the door the store employees just looked at me. A couple weeks back they were closed at 9:00pm and on another occasion it was 9:15pm. They need to post their correct business hours instead of having customers wasting their time and gas guessing if they are open.
The whole staff is ghetto as well. They have a boom box on the counter that lights up and they yell all across the store and eat and take calls on their cellphones at the register. The store was really nice when it opened but has since gone to Hades.

I would like to express my frustration on a few General Dollar store I have encountered. My complaint is that managers and assistants managers has been hiding/buying the new Hot Wheels 50th Anniversary black and gold exclusive to dollar stores straight from shipments before it could reach to customers. Today, May 12, I went to the St Paul at Suburban Ave. General Dollar and asked one of the employees, Coleen, if they have received any of them lately. She told me when they see the box from shipment, the manager and assistant manager would open it and buy the ones they want and leave the rest for their "regular customers." Then I asked if they have any more, she took me to the register and underneath it was the box the items came in. As a Hot wheels collector, it angers me to have to buy them online from a 3rd party for 100-200 times the price and giving us collectors a ZERO chance of getting them at retail price. I have worked in retail in small and big corporation and it is against company policy to have employees to buy or hide items while on the clock. I hope who ever read this complaint would understand my and many other hot wheels collectors frustration and take this matter seriously. If not, I'll filed a complaint to the BBB. Thank you for your time and hope to hear from a representative.

Levee Yang

Me and my husband went to the dollar General on May 10.2018 I got out of work I needed to go pick up some stuff. We stared shopping we had our basket half of what we need we still needed household products.W hen a guy came up to us and said we had to leave the store. Because my husband. Was pulling at his pants leg. I thought he was a customer because he didn't have a name badage on or dollar General shirt on. I. Told him check us. He said the camera showed my husband pulling at his pants leg. My husband is a diabetic he has to wear I incillin pump that has tubing it's hooked to his
stomach and the tubing hangs down his pants leg.I asked to see the camera.I work at a store those two employees shouldn't accuse paying customers of stealing without proof.I didn't like the way we where treated. Thank You. Molly Nuttall. Employees names are girl name Katie the guy. Blake Manger Dolores Store Adress is 270Meadow Lake Rd Loa Lukas New Mexico 87031

The store manager is rude, careless and very disrespectful to her employees. She only cares about herself and no one else. She also expects way to much of her employees. I saw an employee so stressed today that they almost broke down into tears from stressing. The manager needs people skills to work in the line of work that she does. The reason I'm filling a complaint is because I wish there could be something done to her actions. I'd like to see her be replaced. The store needs someone who points out the good in someone's work instead of treating them like a slave and dog. Please replace her because that store just lost all of my business. I will never go back in it again to see the amount of stress and tension between her and her employees. They don't deserve to be treated like that. In my honest opinion, I couldn't work for her. We would have problems. Someone will not sit there and dog me as much as she does to her employees. She's a very rude and hateful person who only cares about herself.

I bought a pkg of paper plates that had a yellow sticker sign under it that said .75 off. I was Denied sale price because cash register didn't ring it up . mgr.and employ was very rude, the same as called me a liar. This is not the first time the store has done this. Cashier said he wasn't worried about the long line of waiting,
customers, nobody has complained. The Mgr came in, she too, was very rude. She said, " well, I'll just go check it out. I told her I wish she would! She never came back. Also, they had a box of candy bars on the register cabinet, 2 for $1.00. I got charged $1.25 each. The Store number is #01121. This happened today. 05/11/18. This store needs a surprise visit from the Regional mgr. As the aisles are always cluttered, boxes unpacked. There's never anyone around to ask for help. I doubt I will return to this store. They have one in
Palestine much nicer, cleaner, has a restroom for the public to use. I have always been treated wit respect in this store.

I was in our local Dollar General (Bloomfield, IN) about 20 minutes ago. I was in an open lane, an older man tried to wait on me, register did not work, so we were sent to another register. Both employees looked new to me, and no sign of Managerial help anywhere. After waiting in line for about 10 minutes (and I was almost up to the register)the older guy called me back to his register, where AGAIN he could not get it to work. That took another ten minutes. I had to go back to the other line, which by now us even longer! Then when I finally get up there, she didn't know how to run the register correctly, evidentally. And it's a Friday night. Lots of honked customers in there! I spent 46 minutes of my valuable after-work time being ping pongef from line to line. The need to get their crap together! And where was the "manager" on a busy Friday night? P poor!

The employee was stocking bleach when some fell over and spilled all over me it got on my face and all over my clothes when I confronted the employee instead of an apology and helping me get it off she looked at me and with a hateful attitude said what do you want once I told her what she had done all she could say was it was an accident what do you want me to do about it I wouldn't have minded if she had apologized but instead got snotty

The manager on duty at the Dollar General store located on Highway 418 in Simpsonville, SC wrote down my credit card information and then it was used twice to purchase items online. The manager's first name is Dalton. Using my credit card, I purchased several items on April 4, 2018 and realized when I got home that 2 of them were broken. I had also purchased a lipstick and didn't like the color so I was returning it at the same time. Dalton was on site and told me to get the replacement items for the 2 broken ones. He said he needed my credit card, I assumed to give me a refund for the lipstick. I quickly got the replacement items and when I got back to the register Dalton was writing down information with my credit card in front of him. He gave my credit card back to me and then gave me $5.00 and some change back, in cash. Since he had my credit card why did he give me cash back? There was no refund on my card. In 2018 I had only used that card twice, and that was back in February, in Huntsville, AL.

A few days ago I was contacted by the credit card company's fraud department. I was informed that someone attempted to use my card to spend $249 at an online superstore. The transaction didn't go through because the person didn't have my address. A few minutes later they charged 2 items online for Muscle Car magazine. Dalton is the only person who had possession of my card, and he was writing down information with it in front of him. He was very flustered and nervous when I came back. He flipped the piece of paper over on the counter and began writing figures down on the other side.

Of note, the 2 broken items were not on my receipt. Obviously they weren't rung up. I told him I wanted to pay for them but he wouldn't let me.

I would like for someone to respond to this complaint as soon as possible.

My husband and I pulled into the parking lot at 9:55 on wednesday 05/10/18 at the dollat store
There were 2 cars in parking lot already and the inside lights were on in the store
We walk up to the front doors and they were already locked..
I told my husband to motion for the manager inside to just ask if we could grab a couple of quick items because my son whom is disabled needed last minute nessesities... And the next store is 29 miles away
On our cell phones it showed 9:55 while we were standing at the locked door..
The manager looked around the stacks of inventory that needed to be put on shelves for weeks now and with the ruddest face says 'we are closed' and turned around and walked off!
Now mind you there are two signs taped to the double doors that clearly state the open hours as
8-10 monday thru friday
Now i've worked in customer service and sales for 20 years and if I would of acted the way she acted I would of been fired by 10:01... If you post 10 as closing time then 10 should be closing time not a minute before.. False advertisement
Until this particular person showed up i've had nothing but pleasant experiences in this store
Everyone that was before her have been wonderful and i've seen both men and women employees there. This is something that needs to be addressed immediately because this is what will run customers that spend alot of money there off.

In April of this year I was threatened by another customer that she was going to choke the life out of me over the belief that I had spent Benefit money for my disabled son inappropriately. Apparently one of your cashiers saw that I was spending money and has assumed that every purchase is made with that money and is telling the entire town that I misspend money. Normal family purchases like icecream and chips.
Your cashier did not call the cops another customer stepped in between to keep this crazy lady from attacking me. I had believed in small town spending before this occurance but have spent all of our money for items needed at stores in Fargo rather then spending them in Barnesville, MN.
I had asked my husband to speak to the cashier to find out who the lady was to press charges but she claims she doesn't know who the lady is.
I am now frightened to go into this store and avoid it despite being thirty miles from the closest store.