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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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K
6:24 pm EDT

Dollar General cluttered store

The dollar general store here in Corning Arkansas is so poorly lighted. I am disabled and I have trouble a lot of times walking. This store makes it even harder because the isles are cluttered with stock that hasn't been on shelves. The same items have been in same location for days.
Since our Walmart closed this is the only place to shop unless we want to drive 30+miles.
Please fix this issue, many are forced to go out of town to do their shopping.

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Chris1977
, US
Sep 20, 2018 10:19 pm EDT

Should contact corporate. They won't see your complaint here.

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A
3:26 pm EDT

Dollar General store employees

I have been watching this store go from a top store to a mess ! The new manager is high as hell while at work and they are unfriendly and rude and sitting out side talking and smoking not doing their job people waiting in line til you walk out and get them ! And I know for a fact that ain't none of them took a drug test bc the manager don't make them bc she can't pass it her self

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Fed up with entitled people
, US
Sep 21, 2018 6:47 pm EDT

All managers and key carriers are drug test when they are hired or promoted.

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Chris1977
, US
Sep 20, 2018 5:00 pm EDT

Tell us what you said for them to act this way?

ComplaintsBoard
S
2:16 pm EDT

Dollar General customer service

I called the 923 Main Road Johns Island SC location today(9/20/18 around 215/230p.m) to ask a very SIMPLE question. Before I could even ask anything, the female employee starting saying before u ask anything my manager will be here after 5 because she dont have anything to do with it(still have not gotten the chance to ask) My simple question was about something my Grandfather might have lost in parking lot to see if anyone turned it in. Still over talking me, yelling for no reason. I'm not sure if she was having a bad day or what. She hung up while I was trying to get info on calling back. She didn't want to give me her name or Manager name. I called back to see if I could get any info about the manager and she still has an attitude...didn't answer phone correctly. Asking me "I dnt have anything else to do with my time" and hung up again. She also stated go buy another one while hanging. I hve never had an experience like this with this store. This is ridiculous and something needs to be done!

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J
11:55 am EDT

Dollar General truck driver

September 18th, 2018 I stopped at a Dollar General in Clay City, Indiana. I parked in a regular parking spot, right next to about 4 other vehicles. I started walking into the store and someone started yelling at me, I turned around and it was one of your driver who was loading a bunch of racks, he told me to move my vehicle, he was going to back up. I could plainly see that he still had quite of few racks to load. I told him I would be right out, which I was in about 3 minutes. He yelled this at me " I'm gonna back up and and hit your car!", well in the first place he would have had to hit 4 or 5 other cars to get to mine! After making my quick purchase I walked out to get in my vehicle, the car next to mine was backing out, and immediately another vehicle parked in it's place, same thing! This truck driver in into a rant again, this time using the "F" word, with every other word. These people had kids with them. This happened around 6PM. Thank You

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A
8:49 am EDT

Dollar General pen exploded

I am livid I have been buying my pens there for years my best girlfriend just had bought me a shirt that cost 40.00 and she died right after unexpected the stupid pen leaked ink all over my shirt and my arm and no it was in my hand not a pocket it happened up on my shoulder. I have cried and cried it ruined it. It was the last thing she gave me now I cannot wear it. I have the stupid pen. I want to know what you can do for me. This will haunt me forever to lose something so special. Please take care of this . I spend alot of money at DG. the bar code is [protected] my name is Linda Staley
5820 Cedar Ave Raytown, Missouri [protected] again this has just made me sick.

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helpingstupid
, US
Sep 19, 2018 11:03 am EDT

Your anger is displaced. You need to relax.

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Chris1977
, US
Sep 19, 2018 9:30 am EDT

Couldn't you take the shirt your friend bought you to the place she got it and exchange it for the same shirt?

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K
8:16 pm EDT

Dollar General employee

A cashier named Starla Campbell at the Wattsburg store is completely rude to certain people, tonight as we were in the dollar general she basically refused to serve us at the register. She mouthed the words thank you to the other employee for taking us at the other register, because of who we were, no other reason. I have come to expect a high quality of service at this store until she was hired. The way it is now, I avoid going to your store because of her as do other people I know. If this is the type of professional that you choose to hire, perhaps your hiring practices need adjusted.

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helpingstupid
, US
Sep 18, 2018 11:36 pm EDT

"I avoid going to your store". lmao who do you think cares? From the sound of it, you're just doing everyone a favor.

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Chris1977
, US
Sep 18, 2018 8:41 pm EDT

Sounds like Starla was actually doing you a favor. She told the other cashier thank you. That doesn't sound rude to me. Sounds like she's being professional.

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L
6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General store management

The dollar general located at 10247 Hiwaay 72 Rogersville Al 35652, is in desperate need of proper management. The store is disorganized, bins/boxes sitting everywhere and when you ask the manager if they actually have something in stock the reply I just received was yeah we do but I don't know where it's at. Between the clutter and inventory which needs to be sorted there is no room for customers much less a buggy. send help to clean up this store so the staff actually knows what is in their store.

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M
1:00 pm EDT

Dollar General port gibson

I visited the store n the young lady with gold n her mouth was outside smoking pot and discussing her new manager and her old manager that she don't like neither one they playing against each other and the Carissa lady just making the asm manager do all the work while she never there and she know who to call on Carissa the line was bagged up trash was bagged up at night time that ppl come there stealing all time n the new asm messing all there side money up and that she told her father on Carissa because they dating that's how she got her position this is unacceptable I'm never coming there agian

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what_ever
, US
Sep 18, 2018 4:12 pm EDT

That's the longest sentence I've ever seen. Punctuation and grammar can be your friends.

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T
11:17 am EDT

Dollar General employees and messy stores

I live in Greenwood, MS and I use the 2 DG stores in Greenwood, Moorhead, MS and Sunflower, MS. My daughter is a paraplegic and she is in a wheelchair. There are hardly and isles in any of these stores that are accessible to her. They are always blocked with merchandise, carts full of merchandise that needs to be put on shelves, buggies full of merchandise ect. She is unable to get to the things that she needs because of all the junk in the isles. It is hard enough for someone walking to maneuver around this mess but impossible for someone in a wheelchair. Also, there are never enough checkout lines opened and one of the employees was very rude to me when I went in the store in Moorhead on Saturday 9-15-18. I have complained before and nothing has been done but I thought I would give you (DG) another chance to clean up your stores!

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Chris1977
, US
Sep 18, 2018 12:43 pm EDT

You should contact corporate by phone or email about your concerns. I don't believe they monitor this site.

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M
10:51 am EDT

Dollar General clover valley french vanilla coffee creamer

This product is advertised as dairy free and lactose free, and also says no need for refrigeration. And when reading the back it says contains milk. This was bought for me because I have the alpha-gal allergy which also carries over into dairy. I was excited I found a creamer that may work for me since I love my coffee! Made my cup, poured some creamer into it and it almost immediately formed curdles. I proceeded to read the back and it says in bold letters "Contains milk". Why would something be advertised as dairy free when it clearly is not! I'm glad that creamer curdled that day, I'd it had not I may have drank it and had an anaphylactic reaction! I believe this product should be pulled from the shelves and correctly labeled!

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Chris1977
, US
Sep 18, 2018 12:46 pm EDT

Or learn how to read.

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C
8:52 am EDT

Dollar General nothing stocked in the store

I came to the $ general store, spartanburg hwy, hendersonville nc sept 18, 2018. I went in with nothing came out with nothing. The shelves were empty. There were isles completely blocked off with yellow tape, due to the isle packed full of boxes of merchandise. Theres never enough cashiers or stock persons. They cant keep employees. The store is dirty and cluttered all the time. You head honchos mite as well, shut her down. Not doing us consumers any good.
Disgusted in hendo, nc

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D
7:40 pm EDT

Dollar General employee

I was in the Trenton, MO store the other day and there was a male employee that was severely lacking in basic hygiene. They smelled HORRIBLE, it seriously made me gag it was so bad. When people work with public there certain standards that should be met in my opinion and regular bathing and clean clothes is pretty important. It made my visit extremely unpleasant!

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Chris1977
, US
Sep 17, 2018 10:27 pm EDT

Of course when a guy works he's going to perspire and not smell his best.

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what_ever
, US
Sep 18, 2018 4:25 pm EDT
Replying to comment of Chris1977

True but he could use some deodorant to help his appearance.

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T
7:26 pm EDT

Dollar General unethical behavior

i was working with a merchandiser and had jobs in dollar stores.Well apparently the manager most likely said "[censored]" and when customers complained she automatically blamed me. so it went from her to corporate and cost me my job. I think it was very childish. store number 7298. a few of the workers even contacted my family and asked them about it before i even knew. so i do think your dm and managers in the livingston parish areas need to be monitored. I worked at that store in 2001 and it was never as horrible as it is now. all the managers talk about each other and talk about other stores. seems to me that something should be done. and hopefully in the future new cameras with voice recording so messes like this can be cleared and the real responsible party will face punishment.

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capture1
, US
Sep 18, 2018 2:19 pm EDT

ha that's not going to happen

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J
6:31 pm EDT

Dollar General shoes

We dont have much money. We pay more to go to Dollar General 8315 Browns Bridge Rd. Because we cant get anywhere else. My brother bought me shoes for my 57 birthday while cutting grass these shoes came apart from the damp grass. I took them back and I did not want more shoes. This was this morning about 10:30 eastern. The lady after she found that I wanted other items or money back was asking me if they had those kind as if I were some type of crook. Oh and by all means you cant return them for other things in store. Stupid and for $15.00 this will be the most known problem in this area. I have spent hundreds of dollars at that store only to have them treat me like I was doing something wrong by bringing them back and she even says they have bern worn... Of course that is what he bought them for? I had to take another pair. Not happy about being a loyal customer and they treat me like that.

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what_ever
, US
Sep 17, 2018 7:22 pm EDT

Take those shoes with your receipt to another dg and ask for refund.

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D
3:13 pm EDT

Dollar General manager problems

I AM RETIRED i use to be a manager and the one thing i know you are to respect your customers, now i spend every bit of 800.00 dollars or more every month at the dollar general on ecorse rd in allen park, but i will no longer shop there . your new manager is rude, disrespectful, she has an attitude problem, she says she don't have time to check on a item for you, the lines are always long, the store i have never seen it so disorganized, messy, I almost fell a couple days ago for the garbage that's lying on the floor, where did you get her from, everyone one i talk to says the same thing I'm complaining about. she needs to go, i have never seen the store that messy to get to something on the shelves you have to move those big metal carts or junk out of the way, she has destroyed the apperance of the store, i have also heard her being mean and yelling at her employees, no one want's to hear her yelling at her employees that way, it makes you feel uncomfortable to be in the store, im done ill go back when you get a differant manager if you do, but until then I will shop some where else.

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what_ever
, US
Sep 17, 2018 7:26 pm EDT

Contact DG customer service by phone or email with your concerns. I don't think they monitor this page.

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K
9:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General cashier

I went to dollar General in East orange 397 Springdale ave and it is a young man name William he told my daughter to put a few items in her pocket and walk out the store and she said William did it a lot of times because he likes her so if this matter is not handle I'm calling the cops on this young man because my daughter don't steal and what kind of business is dollar General running

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what_ever
, US
Sep 17, 2018 7:29 pm EDT

Sounds like William needs to find another line of work.

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S
9:49 pm EDT

Dollar General cashier

Why I was trying to check out your cashier Diane was at register eating pizza and acted like I bothered her . Not only being rude to me but the others in line behind me . If you don't want my business then that's fine this isn't the first time but will be the last time I'm treated rude by your employee. You have no customer service at that store hire people who will give customer service I can shop at other stores and I won't get treated like that hope you don't loose customers

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what_ever
, US
Sep 17, 2018 7:30 pm EDT

Diane should've ate her pizza in the break room.

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Chris1977
, US
Sep 17, 2018 10:40 pm EDT
Replying to comment of

I'm sure Diane would've probably preferred to give the OP a knuckle sandwich instead of a piece of pizza.

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M
7:44 pm EDT

Dollar General the deep hole in the parking lot of store #06679, rootstown, ohio 44272 that was not fixed.

I was driving into the parking lot to purchase a birthday card and grocery items in my 2012 Honda Odyssey. A large hole at the intersection of the store's paved parking lot was filled with water. I hit the hole with my Honda and suffered severe damage to the front end of the van. It ripped the underpinning in 2 pieces and caused a major tear in the front end. The estimate to have it fixed is $968.81. I filed a report after leaving the store when I heard flapping underneath the van. I got out to take a look and could not believe the damage it suffered. I stopped back at the store in the afternoon and filed a complaint. The next day an orange cone was put in place where the hole was/is warning other customers of the potential danger to their car. That afternoon the cone was knocked over because someone hit it again.

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Chris1977
, US
Sep 17, 2018 9:04 am EDT

You should've saw the hole and avoided it.

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L
1:00 pm EDT

Dollar General manager

Went to return and item at the Columbus Nebraska dollar general. I had taken the bottom part of my survey receipt off. The manager Deb was very rude and would not let me return my items due to the survey part missing when I had the top copy of the receipt left. Which should be the only part needed to return and item that is clearly on my receipt and you can still acsess the barcode!

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Chris1977
, US
Sep 17, 2018 9:09 am EDT

There must be another reason why that manager didn't take back your return. That receipt looks legit to me.

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C
10:08 am EDT

Dollar General store hazard and mess

Although I'm greatful for having the convenience of a Dollor General closer than a Walmart. It doesn't do me any good if I can't shop there, the store is always a mess from stocking. The aisle are always blocked or products scattered in the floor. A serious fall hazard. It has not been a a once in a while thing it is every visit. Which usually for my family once a week.

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what_ever
, US
Sep 16, 2018 1:43 pm EDT

I don't understand why when stores get their truck they park the freight on the sales floor instead of the receiving room unless the receiving room is too small to store all the freight in.

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Theresa Schmidt
, US
Sep 17, 2018 10:52 am EDT
Replying to comment of

Could it be?

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C_Clowers
, US
Sep 16, 2018 10:17 am EDT

These photos? Are they upside down or what? Can't understand them.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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