Dollar General
reviews and complaints

This store is ridiculous, half the aisles are completely blocked with pallets of unpacked merchandise so you can't even access them and all of the shelves are bare on a daily basis, something needs to be done with this store. This has been this way for months and seems to get worse every time I try to shop there. I have attached pictures to prove it. Horrible management!

I spend on average 100.00 to 200.00 dollars a month at the dollar general (I live in a rural area). I purchase several grocery items and most of my household supplies there! That will be changing after my humiliating experience at your dollar general in Hamilton, ga on 11/16/17. In June my son was diagnosed with a rare and potentially fatal bone infection (osteomyelitis) that required a month long hospitalization in Orlando Florida. We didn't know if he would recover much less be able to play sports but he was chosen to play on our city's all-star football team! It requires us to commute 20 minutes to his practice field and we needed to stop at a store to get cash back to purchase his jersey (money was due that day) so we stopped at this dollar general and I got in line to make a purchase (a black and mild cigar for my husband) i waited there for 15 minutes behind four people as she struggled to get the register working properly (she had to get help from another cashier ) when asked if she had the cigar she bluntly says "no ma'am we don't " the other cashier says" wait I'll look for you I think I seen some " she looks around for me then apologizes for not having them ..I said it's no problem and asked if I could get cash back if I purchased something else. The rude cashier with the pink hair and pink eyebrows smirks and says "yeah" I said" okay well is there a minimum purchase requirement in order to get cash back ?" Being that im still in line and didn't want to leave the register I go to grab a hand sanitizer or lighter off the rack next to the cash register and she abruptly says " yeah but you gotta get to the back of the line " dumbfounded because I haven't finished my transaction I asked" why ?" and she smacks her lips and says "because you got folks behind you " I said okay but im right here I haven't left I'm still in line trying to complete my transaction " she responded "okay and ? You have a nice day!" It took every ounce of me not to cry! I've had so much going on and she was so rude I felt like the size of ant when I left out of there ! My son was late for practice and my whole night was ruined ! I'll never be back again!

I am a disabled individual receive SSI I got a text from my neighbor saying that the manager was sending two sheriff's to my home I have no criminal back ground never been in trouble.They had forgotten my name by time they got here ask for Linda not Lisa they just walked in my house started search.Not knowing I have panic attacks with phobia big difference, manic depression, paranoia. I emailed the dollar general she said she would investigate she was to busy trying put blame on officer. That a different party I dealing with them separate. I have one witness still working at store she never investigated. I wrote a demand letter to keep from going to court I asked for $900.00. For humiliated my name in front of customers, to this day I am paranoia to get out any store. I went into deep depression paranoia anxiety was and is bad. I didn't sleep for days.and all this bothered the cronic pain I have. I know Dollar general is not supposed to do things that way they did me horrible. And they knew me by first name that why the only worker left went to store and look at camera knew it was not me.Dollar General has me sending other people in store.present. I would like someone investigate the lady I never heard back from and I file this last complaint.And I will get legal aid by disability advocate I sent two photos showing I'm Disabled medical record shows I have agoraphobia panic disorder episode s of anxiety.

It is embarrassing for a customer to be continuously verbally solicited for charity purposes at the check out counter. I don't know if you people have made it a company policy to have the employee to do this in order for the customer to be forced to buy an item from your store but that is the way it seems and it is irritating to the point that i don't want to visit this store again. It would be better to place a sign for the customer to read and make the decision for themselves. I certainly don't mind giving for toys for tots but on my own terms and time...absolutely not if i am insulted or made to feel guilty if i don't. Don't have names and didn't ask but i am sure if this is a company policy then you are the one's that have put your employee on the spot and this needs to change. People don't want to be harassed into buying something.

Went to your dollar general at 2106 Union Blvd allentown pa; around 9pm as while shopping some of the lights turned off. cashier stated they were closing. Well on the door it stated closed at 10pm.

People were trying to come in and shop they had door locked and not letting them in. it was only 9:30 pm.

was rushing and also locked the door so therefore lock inside which i know it not acceptable.

also was shopping for you penny sales and 90% off items and she was refusing to sell them stating they were not to be on the floor for sale.

I think this was very unprofessional and unethical.

would like to be have a resolution or compensated for the all the issues and the rudeness of these workers at this location.

this is not the first time as i have seen them talking rude to the customers on occasion. will not be shopping there no more after this incident.

I would like to complain that your making your employees work a regular business day and not giving them holiday pay on thanksgiving or Christmas Eve. We have family too if your to good to be in the office on those days than why are we not good enough to be with ours. Dollar general is a selfish company who does not think about their employees. I would never recommend anyone to come to this company.

I overheard a district manager talking to an employee in a store. She was extremely inappropriate. The employee has always been kind and helpful. She was asking him questions that (as a retail manager myself) are inappropriate if ILLEGAL at best. (Beliefs, lifestyle, family, etc.) I was shocked. This is NOT how a leader acts. As a leader, you should coach and inspire your team. This "leader" (Sheela) was demeaning, rude, inappropriate, and unprofessional. I hope I never shop there on a day that she is there again. I felt bad for the employees.

Me and another lady had been standing in line for over 10 minutes. Only One register was open. Finally that guy called for help to open another register. A guy named Donny finally came to front. He told me and the lady that had been waiting forever that we weren't in the proper place beside the line forms here sign and told is to go to the end of the line. Luckily, the other people in line knew that we had been standing there first and allowed us to go ahead instead of all the way to the back. DONNY is the rudest person that I have ever encountered at a dollar general store. He continued being disrespectful and rude and it was apparent he was just upset about being called to open a register. Something needs to be done about DONNY! There was no call for his behavior!

You had a truck driver here in Ada Oklahoma today around noon blow a red light... The lights turned green for traffic to start when he went through the intersection and then kept speeding away on highway 1 East bound..Didn't get the truck number but got the trailer number 32194... You really need to put numbers to call on the trailers ... Hey we are all in a hurry but not that big of hurry to die !

Hi my name us Quanesha and i never do complaints but i felt it very necessary to inform you all on they type of management you have running yours store. You employee Jess was a super star in thee situation at hand as well. Your manager's Ruby and Mark (im not 100% on his name).They are the managers at the center in the sahara center in las vegas nv on sahara and decatur... They were very rude and did not attend to not one customer who came to them instead they keep sending them to the one cashier jess who had a line of about five. I asked the managers to help her clear the line they basically said she got it and continued to both work on one pog together instead of helping customers. While jess helped and greeted everyone in the store while they said nothing (standing by the door). I dont get why they wouldn't come over and help and made it obvious that they didn't want to. Dont get me wrong i understand floor plans have to be changed and the store needs to be up to par BUT customers come FIRST and when you have one employee on the counter with a line you kill they line then get back to what you need to be doing. I was very disappointed as where many other customers. We all spoke about it and could clearly see the problem. Jess was amazing and kept apologizing for the wait and thanking us for our patients . Maybe she should be running this location.

On 11/12/17 around 6:00 pm I went to the Dollar General Market in Shelbyville, TN. While shopping I encountered an employee twice. She was stocking shelves near the back of the store. I left my cart to the side of the back aisle but made sure that it was not blocking. I went up an aisle and when I came around the corner to my cart this employee shoved the cart at me and appeared hostile. I continues to shop and as I neared the front this same employee looked at me and kicked a display box out towards me as I passed. I had to maneuver around it. She still seemed very hostile. I have only been in this store twice before in the last year. I live out of town very seldom come to shop at this location. I won't be back to this one. I asked her name and another employee said her name was Dottie.

We use the DG in Alturas, CA all the time and we have noticed a change in management and the store is a mess. Nothing is organized items are spread all over and thrown on the floor. It's like no one ever cleans or organizes the products. The store just looks messy and trashy. I love dollar general and love what they provide but it looks like anyone who works there doesn't care

On 11/12/2017 I came to the store on Anderson RD and 149 its a neighborhood store around 730 pm I came in and bought some things so situation was allright then. when I got home I noticed that a key was missing and went back to the store to ask if somone found or turned it in . So entering the store I was greated by a store associate and asked if the had seen or has any one turned in a key Brittany started to laugh and called me a dork as I explained she begain to laugh at me again and call me names and laughing so I went around to looking on the floor the other associate knew any thing about my lost key and she exclaimed again that's what they are? Man she meant me so rude implying that all men are dorks and walk around with the hardness . Then I left the store. Very unhappy .

The dollar general on 1193 Hwy 42 in petal ms is the worst dollar general i have ever been to. Saturday Nov 11 to get toilet paper and i had a coupon from my local newspaper i was going to use. Well i went into this dollar general and the manager Sabrina was ringing me up so i handed her my manufacturers coupon and she tells me if the app on her cell phone don't take it then she can't except it, so she starts downloading a app on her phone, the line was extremely long. So I'm like when does employers get to use there personnel cell phones to check things like that. So she goes on to download the app and then she says your commiting fraud with your coupons and I'm like how is that possible. Yes have never been more humiliated in my life and when i told her i was going to call corporate she laughs and says good luck. I will never go back to this dollar general ever again i will rather go to my local wal mart instead of dealing with somebody like her ever again. None of my hard will ever go to that store.

This Store is filthy! A mess! People have said that they will quit going it is so filthy! Every isle has boxes and boxes of stuff. Some times you go in and lights up front part of store are off; Many, many times there is not an employee in sight! I have been in line with three people when there was not an employee in sight. I went to look for one to check us out and found one at back of store just to be informed they were "on break", rather than looking for someone stays yelling a name, I told her nevermind I was leaving and left my buggy there. It has recently changed managers and it has become so bad in just a few weeks, it is unimaginable! If this store's sales drop, it's because the place if filthy dirty (even floors look like not swept in weeks), and you can't even get down an isle to shop, and there is no employees around. Surprised not shoplifted out of business. And if there is an employee, they appear to be high, and sometimes just downright stupid! If I knew who owned this store, I would contact them personally to just ride to the store unannounced and see for themselves. We need this store but I won't be back until it is cleaned up, it's been here years and never been like this, not even close to how it is now.

I have called every Dollar General within a 30mile radius of my home to locate an item in one of your ads and NO ONE has it! I even looked to order it online, typed in the exact name of the product, as listed in the ad, nothing! So I'm wondering, did Dollar General false advertise an item or is this something corporate can send me? The item is the Baby Explorer Table.

I am very disappointed in this store rules on coupons...I use a lot of coupons and I have been noticing that this store employees make they're own rules on Wether they take them or they dont...
I went to three different dollar general stores and omg...the employees, the managers attitude towards taking coupons is horrible...they made me feel like if I was robbing the store...I would love to get the coupon policy...and the employee and managers should be better educated.

So me and my husband get here herrassed every time we go in this store I have brought it to the Dm's attention to no avail so my husband goes in with his gift card that was given as a gift, they tell him it is invalid he shows the reciept which was given with his gift card and they would not honor his purchase I then call the store to explain to them that the purchase we made with same gift card gave no problems h the manager Paul at that point states we shouldn't come back to shop at their store, I said wow that's how you treat your customers I then ask if he could have his Dm contact me he then hung up on me, so about 30 minutes later he calls my phone and tells me that me and my husband are banned from that store, no reason and then I believe that is still a form of herrassment calling my phone back, I think that this type of treatment from a not only an employee but a manager is very unsatisfactory, and the proper thing would be that an upper management contact the customer to find out not just the side of the manager but the side of the customer, which is the proper thing so if anyone Mr Dreiling the CEO or any other management could contact me would be greatly appreciated. Thank you, a concerned customer

The district manager Donna Evans is very hostile with employees. She tries to make them look like they can't do there job. She rewards the employees that slack off there job and is rude to the ones that work hard for the company. I feel like she should be in questioned on job skills. Mrs. Evans over looks some of the good employees. She tries to make one person do a lot of things at one time. She doesn't consider the time to do the tasks.

My name is Steven Johnson. I purchased a 3.00 dollar dog shampoo about 3 weeks ago at DG in Belmont Ms. I live in the country
And was on my way home passing thru
Burnsville Ms. Stopped by DG there . The shampoo did not work so I returned the unused portion and receipt and ask for a refund. The clerk refused a refund and said I would have to carry it back to Belmont Ms DG. I said that is not DG policy. She said I will call my manager and very quickly the police arrived I was shocked I said you called the POLICE? I Was humiliated to be retained and interrogated for over 1 hour for trying to return a 3.00 dollar bottle of dog shampoo.