Dollar General
reviews and complaints

The dollar general in gastonia/kings mountain the receipt say store number 4723 is one of the most unsanitary store I have ever seen and walked in to in my life the manager needs to step up I ask the little girl that was in charged that night if she was ok cause they had her stocking dog food and washing liquid she looked so over heated I think someone need to look into this store

i was just at dollar general store 10385...the cashier was very rude n mad when i had to add adollar n ten cents in dimes to my bills to pay for my order... she threw my change down on the counter at me ... n the store always has boxes everywhere on the floor every single day ... i shop at this store everyday but because of today i will be shopping else where from now on...this used to be the best store for me to go ...

im very hurt n upset... this is no excuse for this type of treatment from any store

Stock carts full and empty have the isle so full you cannot get to the product you are in need of. Someone needs to get off their butt and put it up on the shelves. Employees need to stay close to the cash register and not down the back isle trying to do two jobs.

Everytime I go into the Linton, Indiana west side store there are aisles you can not go down because of the cart of merchandise that they have sitting there. Sometimes it will sit there all day and in the evening two or three hours before they close they bring in the merchandise from outside the store front and fill up more aisles. I think they should only bring out the new merchandise as they put it on the shelves and kept the aisles clear for people to do their shopping. There is a new Dollar General in Dugger, Indiana which is in a neighboring town and I go there because it is always clean and aisles are empty. Please do something about the aisles being blocked off in this store. Thank you.

WOW YOUR NUTS!

all seems ok jim. the country's buzzin about it now; my part of the country is really quiet and the beaches are empty which is good news for us here.

What with the usual british negativity we started with most of the typically british moaners have been over shadowed by the positives.

My brother and his family visited the olympic park and said they had a fantastic day. I hope the success of the games continues

slimeyjim as deluded as ever!

I totally agree! I have witness every behavior that phuckdollargeneral talked about in almost all of the dollar generals. Only one was professional that I have visited and a majority of their customer base consisted of the homeless men that lived downtown.
The cashiers are very rude and lazy. They have to checkouts but they only utilize ONE.
They ask no demand the customers to leave all bags at the front of the store they do not watch these bags and have said that they are not responsible for the theft of your items [censored] if MY items get STOLEN in dollar generals care everything will be replaced by the company plus more one way or another. When you approach the store there is a huge cig smoke cloud made by the employees who seem to be able to take breaks every 30 mins.
I only go to a DGstore if it is the only one in the area. When making complaint they do nothing bc they are buddies outside of work where they smoke and drink together.

Peter, I am the "Son of Dad", and I can make your account disappear.

I was there in the store about 8:23pm and they close at 9:00pm. Anyway that Im in a wheelchair and my legs hurt with severe rheumatiod arthritis. I purchased my item and then asked the cashier (management) about if she could help me with the door. She had no one else in the store but me. She hesitated and turned to me and said "please would be nice!" Wow I was so angry that I couldnt even say anything. Ive been in this wheelchair for a long time and never had I encounted such rudeness!

i just visited ur store #06384. when i arrived my greeting was i had 4 min 2 do my shopping. when i left there was no thank u or goodnight. teach ur employees courtesy or lose my business.

Dollar General on Ridge Road, Hobart Indiana- Who hires the employees? I frequent this store and find that the "newer" employees are very rude. As far as I'm concerned they will not be getting my business any further. I tend to stop there about once a week and spend about 25 to 35 dollars each time, but I will spend my money elsewhere from now on.

You have a lot of nerve calling this cashier rude when you are rude yourself. You have no manners yourself as other posters have stated. A person with manners would say please. A person who is rude does not say please. She would not have been rude to you if you said please. Also what does being in a wheelchair have to do with your inablility to say please? You complain about her being rude when you were rude first. They have a word for people like that it is called hypicriatial.

And you couldn't say "please" because...?

I went in to dollar general March 21st, I was tottally humilitated by both the clerk and the manager. I had coupons for my purchases, the clerk mess it up and called the manager. Both were extremly rude... They were both huffin and puffen on having to void the sale. She went to ring it up and did the samething. Blamed me and was slamming my stuff around, over charged me and there were people in line while she was yelling at me for there mistake. I am a bussiness owner in bremen and will never go back in there again... I will also tell all my customers what happened. Connie Gill

I went to the local Dollar General in Seminole, TX yesterday to buy a few items. There were so many boxes of new stock laying all over the sales floor. Big hazard for anyone looking for an insurance claim.
As I went to the checkout, there was a female just going on shift while the male was at the register. He was supposed to be completing the sale on the customer in front of me, which eventually he did. In the time of that transaction, the employee never once greeted his customer, but he and the female continued to complain, complain, complain, and complain about the manager. She did this and she did that and she didn't do that, and "what?!" She took keys to the back area so the radio could not be turned down as a customer asked. (The radio in that store is TOO loud and it is on rock music. That is not conducive to shopping music! Next, when it was my turn, he was talking so much to the other employee about their manager, complain MORE that he lost track of what he was doing. I did not tell him, and he just stood there for about 10 seconds trying to figure out what he had to do, put money in the register or take money out? He was trying to remember if he gave me the change yet and it actually made him shut his mouth, ignore the other employee and pay attention to his work! I do not shop in this store because the employees are rude and the store is messy. I went this time only because there was an item I had to pick up for someone else and that is where she purchased it the last time. I won't spend my money there. Too much gossip and not enough work!

Sounds like you want Deb Prible's job.

I would agree to how a manager might feel living and working in Jackson TN. The employees are very ### to customers and act like they complaing about helping a customer. I tried to make a complaint today due to an emlpoyee intimating me, standing behind me and talking loud and agreesive. This is not the first time and I plan to go back to provoke her into hitting me because this will be the only way to resovle an issue.

I am tired of being intiminated and pushed around this country is going to ### with ###s such is this...We need to stand our ground!

I was at Dollar General in Rock Island, Illionis with my son and my nephew. i go there very often because of the good prices they have and I can find almost anything i need there that i would have to pay alot more anywhere else. anyways, my little nephew was looking for batteries and they were right by him but on the side where he could not see them. there was a employee stocking in the isle right by him and he polietly asked her where the batteries were at. i don't believe to her knowledge that she knew i was standing near and when she came around the corner she muttered (excuse my language) jesus f:cking christ as she stompped past my nephew and literally almost ran right into him. I saw her face and she had a look of total irratetedness on her face. he was even very nice about asking her. he said excuse me maam do you know where i can find the batteries at. I feel she was totally out of line for the lannguage she used and the attitude she gave my nephew. He's not even in his teens yet and we are a very catholic family. he got in the car and was almost in tears cause he's not used to being talked to or treated like that. i wish i had a tape recorder cause i would be pressing some kind of lawsuit aganist dollar general for letting there emplyees treat people like that. i will be contacting the main office aganist this employee.. i suggest that people who wanna be treated with respect and curtosythat they don't go to the dollar general on blackhawk rd. in Rock Island, Illionis.

Really? My experience is that most "intelligent" people know that the lined spaces are for parking. If they are going to park wherever, it wouldn't matter how many signs there are telling them to park in the designated spaces.

It wouldn't matter if you made $100 per hour. The CUSTOMER should have been treated better. I also hope the clerk and the manager does see this as well. Maybe then when they know there is a forum for complaints out here and who knows someone from DG might see it and react to it. Look back at the original post. The manager admitted it was all on tape, then get off your lazy duff and go check the tape. I bet if the clerk claimed the person stole $10 from the register, that tape would have been reviewed within minutes.
Typical DG management style. Those who can, get to do it and stomped on and the ones who cant do it, get pushed up the ladder. Ask any DG employee that has worked at least a year or more, it will take some time, and they will confirm what I said.

"I make that $10 in less than 30 minutes at work, "

well aren't you so special...

so because you make more money than her it is ok for you to come on a public message board and publicly bash her? Lets see, you gave the store location and her name. I hope she sees this and does what she needs to do.

You know, there is always the chance you didn't give her a $20 after all and just thought you did. Oh but wait, you are the customer and the customer is always right (even if they are wrong), I forgot.

Not to excuse the rudeness, but I was taught to count my change before leaving the register.

I have worked retail for better than 25 years and I have never seen such poor customer service as I have at ANY DG store. The one in my town used to be good. Then the done a remod and changed the store. Fired everyone and started with fresh people. They must have scraped the bottom of the barrel to find 'employees'. Rude, lazy, the store is dirty, dark, shelves half empty, delivery carts all over the sales floor and out side. All in all just a piss poor way to run a business.
I agree, no matter what, you should have been treated better. Had I been the manager I would have counted the drawer right then. They can do a print out real quick to see exactly how much money has been thru the drawer. The print out can show activity right down to the transaction. Typical DG manager. The "old school" days of managing are long gone. Good luck getting any result from DG corp. I have sent emails over and over and yet to have any reply. If you notice there is no phone number of any kind for customer complaints. That should be a clue right there.

You could have called the police and made a report, they would have reviewed the footage and/or confiscated it if you couldn't wait until the till count at closing.

kimberling city, mo.dollar general. I was an all time shopper at this store until we got tired of going in there and then having to wait for the cashier to come in from outside where she was smoking and talking on her cell phone. She did yell from the door "BE THERE IN A MINUTE'. To me that was rude. This person is wears blue jeans to work which are dirty, and am sure not the uniform of the store. On other occasions we have herd her yell for a cashier to come wait on customers and she was standing right there.! She is also very very rude to other employees and to customers. How can dollar general expect to keep loyal customers when we have to deal with that! You HAVE LOST US AN SEVERAL FROM OUR SENIOR GROUP.UNTIL THIS FIXED. The name tag says Betty.

Im sure you little sweet angle of a daughter will be out at the dumpster smoking with them. ITS A DOLLAR STORE ! might as well register your daughter there for her china patten, so when her baby daddy gets out of jail...u-all can have a weddin

I am a non-smoker i tried to return a blouse i bought there. He refused said it smelled like cigarette smoke i will not shop there again!

I guess this is a problem with the majority of their stores. I my self have been harassed while shopping at the Dollar General store located in the Lake view section of Clifton, NJ not once but more times then I would like to remember, when I approached the Store Mgr. to try and resolve the issue he turned towards me and clearly stated that I should go and shop at another store preferably, the store located in Paterson with the rest of my people my response was fast and clear that he had no right telling me when or were I should shop. I then proceeded to exit the store.

i dont know if im doing this right, i guess i need to submit a complaint?but i just have to say.i am an empolyee of dollar general, in paragould arkansas.and as of right now i have no clue whats going on with my job.one minute my boss is nice to me and the next minute she is punishing me by taking away my hours and constantly hiding my schedual.i never know when my schedual is gonna change.just recently i was told that i would only be getting one day a week because i have to get my kids off to school and cant be at work untill seven thirty am.even though i was never even scheduald to work that early, i dont get it.i worked that saturday and wasnt scheduled to be at work till 3 pm the following thursday .monday i get a call from an employee asking me why i quit?wow what a surprise to me, because i never quit.well aperently she had changed my schedule and had me down for that monday morning with out informing me, calling me or anything., then i called her and asked her what was going on, and thats when she said she had changed my schedule?and said when you didnt show up i assumed you quit and already contacted corprate to let them know, and so no ur not on the schedual?what do i do.she said she would call me back today at 4 and would put me back on it but she never did.i just want to say this is the most unprofessional place i have ever worked 4.i cannot believe the way they treat there employees.

15 Feb. 2012- perln - Our store #10712 is a mess. A few months ago, you let the manager go. Well, I am here to say that she kept our $General clean and neat. Ever since she was let go, our store is the biggest mess. Things in boxes are scattered everywhere. The shelves were always stocked fine before and never the dirty mess it is now. It took me awhile to find out how to email you. Sure hope you can get our store back to normal, because we were so excited to have one placed in our area.

Sorry little kitten but you're wrong when it comes to Walmart. When I buy gum, it's put into a separate little bag. Same happens when I buy a greeting card. We buy all different types of items there, including food and beverages and not once have they mixed non grocery items with grocery items. And here's the kicker. We've never asked them to do so... just saying

I'm sorry but this is why people stay away from retail because of customers like you, must you complain about every little thing we do wrong? They are both bottled or securely in wraps, they won't break open unless you drop them. If you went to walmart, they would do the same thing. Get over it and be nice to the people who serve you, next time you may be on the other end of the situation.

As a former employee, I am soo sorry you were treated like this. The company scares off any good employees and keeps the rude and lackluster employees at every store. :(

I just tried to shop at your store in shadyside ohio 43947 and at 6pm it was closed. There was no power outages because I went down the street to reisbecks.

Surely if the lady is 'on the books' then breaks should be paid? Go get 'em girl!

I do agree that they are very rude at the dollar general in hobart, Indiana. I work at the family dollar in hobart and we greet and smile and help as much as we can with every single customer... where as dollar general employees do not.. I am sorry that you had to go through that hun. :[

Dollar General on Ridge Road, Hobart Indiana- Who hires the employees? I frequent this store and find that the "newer" employees are very rude. As far as I'm concerned they will not be getting my business any further. I tend to stop there about once a week and spend about 25 to 35 dollars each time, but I will spend my money elsewhere from now on.

I went to the DG in Easley SC on hwy 8 and 2 of the employees were doing the exact same thing. One of the employees walk out of the store with a cigarette hanging from her mouth while the other walked over to where their boyfriends were waiting. They were carrying on so loud n cussing u would have thought it was a gang. This is nothing to the unprofessional attitude of all 4 of the employees that were in the store at the time I was in there. No one wore any type of clothing that let u know they were employees, as a matter of fact one of the girls had on a camo hoodie n Jean's while the other wore a day glow yellow shirt with Jean's and the other similar. They were screaming out n back across the store at each other. I had to ask the price on a gallon of milk, when there were 3 shelves full and no price mark on either the gallon or shelve of any of them. The girl informed me of a price then said it's right there and pointed to the shelve above the 3 shelves of gallon jugs to the half gallon. When I told her that was a half gallon she said goodness just look up its n the wrong spot. The one in the Camo sweatshirt got into a very disrespectful conversation with her Mother on her cell phone, on the floor, so loudly I could hear every word she said about her mom for not picking up her kids bc she couldnt bc she was at work then got off the phone told her workmate her n her boyfriend were going somewhere n didnt want to take her kids with them. The other girl in the day glow tshirt was behind the counter fussing about her manager and I'll just say it was not nice at all, very disrespectful and not something anyone wanted to listen to. Both of these girls, YES girls far from Ladies, were the same two that were outside smoking and I'm convinced on may have been a manager but who would have known bc they were wearing no I'd badges or anything. This is not the first time I've been in this store which has been open a total of maybe 6 months and the level of unprofessionalism and disregard for customers feelings as well as health is very alarming. I looked the building over for a # to call corporate but found nothing then found this website which I'm sure no one who has any authority to do anything about it ever checks. Thank u for listening to my rant. What has happened to even mediocre customer service these days?

So evidently the sign on the propane tank case that says "NO SMOKING" only applies to customers!
See picture below. This was at the Dollar General store on Piat Rd. in Youngsville, La.

I work there as an assistant manager and I dont smoke so I dont get the breaks that the smokers do, I get told by my store manager "Jared and I have been busting ### we are going outside to have a smoke."Then they sit outside for 30 minutes smoking and talking while I am busting my butt working the register and have a long line, you dont fit in at dollar general unless you smoke. Its the Dollar General in Apollo beach fl. Dont go there very unfriendly people I was the most courteous there, everyone else looked like they hate their jobs.

i work at a DG, and its the same where i work also, i dotn get 3 15 minute breaks ontop of my 30 or 60 minute break yet everyone who smokes does, and god for bid im like hey im going to sit down for a few minutes my feet hurt i get threatened to be wrote up for not working hahaha.

Totally agree, its not right for the customers or the co workers. Working 5 hours with NO break, while the MOD and other workers get so many smoke breaks while you suffer at the cashier alone.

I really am starting to believe that the only way you will be hired by DG is if you smoke at least 2 packs of cigs a day.

unfortunately DG cares less if you take your business elsewhere. I hate walking into their filthy smoke clouds. They have one line open everyone else is outside smoking and cursing. Then they dare you to say something about it.