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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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1:00 pm EST

Dollar General digital coupon

Hey, My name is Shamika Moore {[protected]@gmail.com} I visited of one of your store. (#04212) on 01/06/2018 to purchase some household items. I proceeds to checkout using the digital coupons and on some of my items the digitally coupons didn't take off. I don't understand how DG offer Digitally Coupon and it will not work on the items. I return back to the store on 01 / 07 / 2018 to see could I get a refund on the coupons that didn't take check out. the manager on staff tells me that it's no way that they can't give refund because it is a digitally coupon and maybe it was a glitch in the system. If I contact customer service they will send me a coupon or gift card. They gave me the number to call customer service 01/07/2018. Customer service told me to fill out this form to get investigation on what happen and I might receive a refund for the items that. I'm out of $7.02 I'm a single parent and I try to save as much I can.
Thanks

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9:09 pm EST
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Dollar General customer service

I was at the Kingsley Ave location, in Orange Park FL. There was a woman stocking and a young man at the register. I am familiar with the woman who was stocking and she also has worked drive through, at a local McDonald's. She is very Moody. The young man was talking to an older gentleman. He is good with the customers. The woman gave him an attitude right in front of us and disciplined him and told him he needs to stop chatting so long. I wasn't there that long and no one was waiting in line. Also if there is a guideline with how much you chat even when it's slow, never should this be done in front of customers. She is very rude and moody, I have seen her before many times. She really embarrassed him terribly. I thanked him well when he rang me up. Please handle this.

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10:45 am EST

Dollar General digital coupons

Hello,
My name is Tracy R. Young {[protected]@gmail.com} and I visited the Dollar General {store # 02498} on 1/6/18 to purchase household items. I received a digital coupon for $5.00 off of a purchase of $25.00 or more, for Saturday, January 6, 2018 only and I spent $54.27.
The question that I have is: How will I be compensated for this? It was not my fault that the system was down. I also feel as if the manager could have done more, i.e., placing a sign on the window or door stating that the digital coupon system was down. There was a sign on the door but it just said: "cash only, no card can be used." I look forward to hearing from you soon.

My contact details are below:

Tracy R. Young
1135 Flat Shoals Road
College Park, Georgia 30349
[protected]

[protected]@gmail.com

Respectfully Submitted,

Tracy R. Young

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10:08 pm EST
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Dollar General unethical behaviour by the manager justin horn

My name is Fauanaude Matthews I was hired as a sales associate in the above store # 9133 in january of 2117. After a few months of being overlooked for a promotion I was finally promoted to lead sales associate at the rate on $8.50 per hour. In november 2 I was terminated because I signed the deposit receipt on october 15 2017 and the reports said the deposit was $150.00 short. On november 2 2017 I was called into the office by the manager justin horn and he asked me to watch the footage of me at the register for october 15 2017.. He asked me to explain what I view... I explained to him that I was waiting on a customer who was using there debt card to pay for his purchases. The customer wanted cash back... I waited for the receipt to be printed... The register drawer opened and gave him his money and receipt and I told justin horn that at no time did my hands go near my pockets. He then told me that loss prevention told him to fire me. I found out from the assistant manager robert anderson, that he justin never told loss prevention anything and that the money was not missing. So now because of that I can not even draw my unemployment. Ther is a lot of things the manager asked employees to do that is not corporate policy.

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1:58 pm EST
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Dollar General 70% discount

As I was shopping today in my local Dollar General Store #02588 I ran across items marked 70% off and picked up two various items one was a nail polish kit and the other was a eye makeup kit the had 3 shelves all 3 shelves were clearly marked 70% off upon going to check out I had several other items as well and had put the 70% off at the end once rang up I noticed they rang for full price I told the boy at the check out but the sign said 70% off he nicely asked his manager about it and she said no that stuff was to go into the valentine department I returned one of the items the other I kept because I was getting it as a gift and had I not been in a hurry to leave I would have returned both thinking back I should have just left the whole order there I am sorry but it is pretty bad to have something saying it is marked down then turning around and saying it is not if you have all the items in a marked down section then they should be that price I will certainly be sure and let others know to beware just because Dollar General says it's marked down doesn't mean it is I certainly hope you will take action due to my complaint no one should be told something is on sale only to be told it was suppose to be moved to another section I am on disability and do not have that much money to begin with only to be told there is a 70% discount when there is none at all! Anita Sexton [protected]@hotmail.com 933 Historic Old Route 66 Staunton, Il 62088

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8:21 pm EST

Dollar General dollar general store in tuckerman ar. 72473

I am a loyal customer to dollar general stores as I live in a small town with only one other store. We have always had a very clean and organized store up until about 2 months ago. The manager quit and the one they replaced him with is not doing a good job at all. The store is always filthy dirty. Nasty sticky floors, junked registers with items that were left on them from days prior without moving them. carts full of stuff and big metal racks down every other isle. You can't even get down the isles withought having to back your cart out of them. I have to move racks to get to items that I need. The store smells of rotted mice. The employees said that they have a mouse problem in the walls! The store has went down hill fast! I hate that our little town store is in such bad shape! The new managers name is Susan. If you need to contact me my phone number is [protected]. I really hope something is done soon or they will loose business to the other store!

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11:57 am EST

Dollar General employee

Yesterday I stopped in the store in Sallisaw OK 1631 East Cherokee Avenue to pick up some Pepsi. I read 4 signs that said Pepsi and Mountain Dew three for $10. They was hanging above the Pepsi and the mountain dew. I was going to pick up my friend some diet Pepsi so I literally picked the sign up in my hand to read fine print to make sure they didn't say no Diet Pepsi. I read all four signs and it said Pepsi and Mountain Dew. I put two 12 packs of regular Pepsi and one 12 pack of diet Pepsi in my cart. When I was checking out she rang them up regular price. I told her that there was 4 signs back there that said three for $10. She then hollered at the other person that works there and she went back there to look. About 20 seconds later that person came up to me and said where did you see the signs? I told her they were hanging above the Pepsi and Mountain Dew. She said come back here and show me. So I walked back there and the signs were gone. She then asked me are you sure you read signs saying this and I just looked at her and said are you for real? There was one hanging above the Coke products that said three for $10 and it said Coke and Dr Pepper. She said maybe you saw this sign and I looked at her and I said no I specifically picked up the to sign see if it had diet Pepsi on it and there was four of them. She said well I'm not sure what you saw but as you can see there are no signs hanging there. I just looked at her and started to say something but then I didn't and I just turned around and walked off and went back to the cash register and paid for my items and left. This person was very dishonest and I sure hope this does not happen to anyone else. I work across the way from this store and lots of people go there from here. I have told everyone what happened so this store now has lost a lot of business to this one employee. I do not know her name but I could describe easily. Very disappointing that Dollar General would have someone like this working for them.

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4:18 pm EST
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Dollar General employee treatment!

Ok So in Altus, Ok. this Manager Maria, constantly yells at workers, even in-front of customers! She even made Mindy Scott work off the Clock for over 400 hundred hours over the last 4 years. (making her believe her job was forfeit if she did not .) Then if another worker calls in She tells Mindy that if she dont cover that persons shift she is going to take her off The schedule.
Case in point To day jan .4, 2018 Katelyn called in Maria told mindy she was to cover that shift, Mindy said she had plans. Maria cut her work days from 4-2. (hours from 20-10). this in my oppion is wrong so I am going to maake it a point to start recording every thing i see at this dg, and posting it on youtube, and Fb and resquesting a boycott of dg until Maria is fired!

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Samual Edwards
, US
Jan 08, 2018 11:22 pm EST

If the manager is making an employee work off of the clock you need to be able to document that this is happing much of the time, and also the manager is threatening to fire the employee if she doesn't work off of the clock, working for free. She, and anybody else that has had this happen to, also along with the evidence to a lawyer that does labor law and sue the fool out of Dollar General. This manager is just padding her numbers to look good to her bosses. What she is doing is something that we fought about in the 1860's, slavery. It's not right, do something about it.

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3:13 pm EST

Dollar General store

Everytime I have been in the sparta NC store, you can not walk around the place. You can't get to the things that you need due to stuff being in the way. There is always alot of out of date things. You have to check the dates on befor you buy it. Because they have alot of the Asiles blocked with things. That is a fire risk. I am looking at calling the fire marshel for the county and have him look at this. The manangers isnt treating people like they are suppoce to. I wont go back in that store probley for a long time. I will go to Family Dollar and get what I need or Dollar Tree

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rufuss,s
, US
Oct 18, 2019 2:38 pm EDT

tomahawk wis everytime i go in that store everything in boxes nothing is done they re hire becca now i know nothing will get done cant but anything all boxes on self sad this is only store we have since family dollar left shopko hometown is gone do you people even read these complains

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9:50 am EST

Dollar General employee

I was in the Manly Iowa Dollar General around Christmas time and happen to notice that a Heavy Set Fem.ale Employee that was working was HIGH on some type of ILLEGAL DRUG. And once I noticed that she was High on some type of ILLEGAL DRUG and wasn't able to find a Manager at the store I placed a call to the local police department and was automatically placed on hold. After being on hold for Forty Five Minutes I hung up. Then the next morning I tried calling the store to talk to a Manager and Didn't get an Answer, and after trying Several times to call the store and talk to a Manager with No luck I chose to inform Corporate about an Employee of their Manly Iowa store working while HIGH on some type of ILLEGAL DRUGS so that they can handle it

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7:15 am EST
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Dollar General caesa dog food 12 ct variety pack $8.40 bogo with on package coupon

Jan 1/2018 We went to 2 stores in North Port FL and neither had the product - both stores told us they did not recieve any with bogo coupon on package.

This feels like false advertising when you do not have any of the product in the store.

We would like for you to provide us with 2 bogo coupons as we expected to purchase the product in the store.

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4:23 pm EST

Dollar General customer service

Oh my God. Today, January 2, 2018, I just had the worst customer service experience EVER. I live maybe three miles from Dollar General so I frequently shop there. Today I had to get a few items such as diapers, pullups, and a few other items for my household. Upon entering the store at about 1:40 pm EST, I wasn't greeted but I didn't pay no mind to that. I'm used to not ever being greeted when I enter this store. So I just continued on to get the items I needed so I could go back home quickly. After I gathered the items I wanted I then walked up to the register to purchase. There was a young lady behind the counter that was talking to her children about climbing on the counter among other things. I was wondering why she was working with two children behind the register but I didn't question her about it. I felt like that's none of my business. The young lady then proceeded to ring my items and I suddenly remembered about their digital coupons after seeing the sign at the counter. Wondering if there were any coupons for my items I proceeded to pull up the app on my phone to see. But my internet was running slow on my phone as I was searching to see if there were any available coupons and she was just about finished ringing up my items by now, and the line was starting to pile up behind me. Figuring I didn't want to hold up the line, I just put my phone back into my purse, paid for the items, and then left the store. Once I got into my car I pulled the dollar general app back up on my phone and realized I could have saved over $9.00. I'm a single mom of three children so $9.00 is a good amount to save to me. I then pulled out my receipt and went back into the store and stood back in line to talk back to the cashier again. Once I was next in line I proceeded to explain to the cashier that I was able to pull up the app now I wanted to return a few of my items and buy them back with the coupon. The cashier then told me she needed to get a manager to do it. So she left the register and her two children behind the register to get a manager. A couple minutes later she returned with another lady with light brown shoulder length hair and told me to go to a different register. I did as she asked and proceeded to explain to the manager that I just needed to return the pullups and diapers so I could buy them back with my coupon. I explained that I had just bought the items only 15 minutes ago but I couldn't get their app to work on my phone at the time of purchase. The manager then told me no she couldn't exchange the items and let me buy them back cause they don't make money off of coupons. I was confused. I then told her I would have used the coupon earlier but I didn't see it. She still refused. So then I just decided that I would just refund the entire transaction because I wasn't going to just pay full price for the items just because she wanted me to spend more money. The manager rolled her eyes and breathed a long sigh before saying "Okay, I'll return them." I then went back out to my car and got all three bags of items I had just purchased and brought them back into the store. By this time there was now another line formed at the register. So I then proceeded to wait in line again. Once I got back up to the front of the line again, the manager rudely asked for my receipt. I handed it to her still shocked that she would rather return all my items. After returning all nine of the items I purchased totaling $33.94, I then asked her to please give me back the items behind the counter I had just returned. She refused AGAIN saying that she would not allow me to buy back the items I just returned using my coupon. Even though it was a valid coupon. I was now more confused AND offended now. What manager does that? Why refuse a sale just because you're upset I want to use a coupon? Why discriminate against me just because you're upset with me for wanting to save money? Especially when I shop here all the time. Of course I could have just went throughout the store and gather the items all over again but why should I have to be so inconvenienced? Especially when all she's gonna do with the items I just returned is put them back on the shelf. The whole thing is just [censor]ed to me. I then decided to just let her keep all her items that she now refused to sell me and proceeded to just go to another store to use the same type of coupon at Family Dollar (since they also have digital app coupons) and spend the same money I could have spent at her store. I think that someone should explain to this manager that the purpose of a coupon is to entice customers to shop at your store and NOT to become disgruntled with customers who want to use them to shop at your store. Coupons HELP you make money not lose money. For example, you could have made money TODAY by letting me use my coupon. But now you've lost my money today, the money I would have spent in the future, AND a loyal customer. I also plan to tell all my family and friends to no longer shop at your store #19011 (based on my receipt) again either. All because the Manager of this store at 2690 Metropolitan Pkwy SW, Atlanta, GA 30315 is extremely rude, unapologetically ignorant, and incompetent of running this store. Goodbye Dollar General...

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6:30 am EST

Dollar General employees

This store is obviously being mismanaged. Shelves are empty of too many products, while carts of boxes of products are setting in the aisles waiting to be put on shelves. Many times we have had to walk out without what we came to shop for. Last week, the cashier complained to the customer ahead of me, as he was scanning her purchases, how sick he was...coughing and throwing up. It was very unprofessional and made me not want to shop there again...!

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6:28 pm EST
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Dollar General customer service

The managers at store 89 in Jackson Tn on Airways Angela and Veva are some lowdown people they are rude and they don't know how to treat their staff and customers they take things without paying for them .They have ran all of the employees away that actually cares and help they customers and let's not mention their is always the one guy they have working the whole store he needs a raise.If they don't like working with the public they should give it to someone that does

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pobarjenkins
Minneapolis, US
Dec 31, 2017 4:52 am EST
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It sounds like you have a more personal relationship than just as a customer.

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4:57 pm EST
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Dollar General employees, disorganization

The Dollar General in Portola, California has lost my business once and for all. I have been treated poorly by several employees but today tops the cake! Brenda was my checker and she was very rude, hostile and demeaning to me because I was using EBT. With the exception of 2 employees, I have never had good customer service there. The employees are rude, never smile or greet the customers and one time an employee was on her cell phone talking to someone about plans after work! The store is very dirty, shelves are always empty, and it is disorganized. It is really bad. Our small community needs good businesses and save us the trip to Reno to get our groceries, health and beauty items and things such as dog food and laundry soap. I spent ALOT of money at the Dollar General but I will not go into that store ever again. I also have many friends and a big family so word of mouth spreads like wild fire in this town. They have lost me as a customer for good!

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10:17 pm EST
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Dollar General shopping carts outside vs in the store

I have been shopping the Dollar General Store in Box Elder, South Dakota for a short while and almost every time I go I have to go outside of the store to get a grocery basket because that is where they keep most of them.

If I lived in Texas or Florida, I could understand this practice, but I live in South Dakota where we get a lot of snow and ice and extreme cold temperatures, many times below zero.

I do not think I should have to go outside of the store to get a basket to begin with, but when they are full of snow and ice cold, this makes my shopping experience extremely uncomfortable.

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Update by Serena C.
Dec 29, 2017 10:28 pm EST

The store posts hours of closing as 10PM and this is now the second time I have been to the store and it has closed early. The first time I was in the store when it was announced we are closing in a few minutes and I was shocked because it was over two hours before closing time. Another time I went to shop and the stores big sign out front was on and the store lights were on and it was before 8 oclock and when I got out of my car to go into the store the car next to me said I hate to tell you they are closed. This is completely unacceptable practice for a store to close hours earlier than they are supposed to. I went to leave and while I was pulling out of the parking lot two more cars turned into the lot. Unfortunately I ended up having to go to the Family Dollar store two miles further down the road and I think at this point I just may not bother with going back to Dollar General, because they obviously don't care that people go there when they should be open and then not even get to shop.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 2:41 am EST
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It's possible they are short-staffed and don't have the staff available to do this. You should let the store employees know next time you visit (or call the store directly).

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9:57 pm EST

Dollar General customer service

I always shop at the dollar general in Kennedale Texas . And I always seem to get rude service, it's very unpleasing having to go into a store and get bad customer service everytime . Makes me uncomfortable as a customer . I always shop and spend money at dollar general being one the prices and two it's closer to me . But if it's necessary I will start driving somewhere further to shop to get much better customer service . Employees need to fix their attitudes

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9:25 am EST

Dollar General store entryway

Your store located in Boonville NY needs an enclosed entryway. This building is located on a hill in snow country. The cashiers are stationed right near the entrance so as customers walk in or out, or even as they wait in line to pay, the doors open allowing in wind, rain and snow. This is uncomfortable for customers as well as cashiers who often wear coats, sweaters, and earmuffs as they wait on customers. This should be a relatively simple fix and one that would greatly improve customer and employee experience.

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5:20 pm EST

Dollar General stealing from customers

Seems that this is happening a lot lately. Wont shop there again.

Rosie Crate-Clement
2 hrs · Tupper Lake, NY ·

Warning: Watch your receipts when shopping at DG in Tupper Lake
FB friends experience:
Just a heads up to anyone who shops at the dollar general in Tupper Lake, always say you want your receipt and then check it to make sure it matches what the cashier told you your total was. I was asked right away if I had wanted my receipt and I said no. I then got rang out. I was told my total was $74.43, I gave the cashier a $50, a $20, and a $10. I then was handed back $5.57. A comment was made by the cashier about the price of the rug I had bought. I then became suspicious and asked for my receipt. This person did not want to give it to me and I had to pretty much yank it out of their hand! When I got outside I saw my actual total was $56.43 and my change should have been $23.57! This person intentionally told me a higher total and was probably [censor] their pants when I took my receipt! I'm seriously disgusted 😫

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Megan Paiement, Amanda Farnsworth and 9 others

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Melody Altamuro-Trombley Wow thanks for the heads up!

Shawna Therese Do you know if this was reported?

Lisa Leeann Savard replied · 6 Replies · 1 hr

Renee Burnell Not sure what thats about but it seems like a policy they put in place (obviously not to steal from people, but to ask that question), my store asks me too and I always say yes its odd for a store like that to ask if you want your receipt.

Wow

Rosie Crate-Clement Yeah ask if you want your receipt before your even checked out, sounds fishy 🐟

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Jenalyn Savage Thank you for letting us know. I shop there all the time.
Manage

Like · Reply · 8m

Dave Mcmahon I have thought this on several occasions and asked for a receipt was told it was to late he has closed the transaction.
Manage

Like · Reply · 1m

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1:45 am EST

Dollar General coupons

I am mad/upset/disappointed. Shopped at local DG. Cashier rang up transaction and scanned coupons however, an error was made on their behalf and had to void the transaction. Cashier rang up total transaction again and my printed coupons could not be validated. It rang up that the coupons were already used. They were only used in the prior transaction that had to be voided due to DG employee error. Yes, coupons were scanned in prior transaction but not approved. I missed out on the $5 off for spending $25 AND $3 off of $15. I understand errors however, disappointed beyond words that management could not override this and grant the coupons that I had printed out and knowingly not used. I feel as though other competitors may have been able to accommodate this small glitch. How can DG fix in order to keep my business? If not able to fix then I will ways shop elsewhere. I work too hard for my money and spend lot of time to make my money go as far as it can.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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Use this comments board to leave complaints and reviews about Dollar General. Discuss the issues you have had with Dollar General and work with their customer service team to find a resolution.