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Dollar General
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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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R
7:16 pm EDT

Dollar General manager

I am appalled and humiliated by my recent visit to the local Dollar General. As I am checking out I am meeting by two of law enforcement officials, asking to see to see my purse and it's contents. Shocked and confused I hand it over. And of course there are NO stolen items within! I begin to cry out of total embarrassment with that the manager proceeds to tell the officers that she knows I have been stealing before. Because sometimes I fill up my basket but don't always get those many items when I checkout. I can't believe what I am hearing! Is this woman for real? And she is the manager! We live in a small town and like most small towns people will talk. I'm so upset and humiliated, even though I have done nothing wrong!

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11:03 pm EDT

Dollar General the appearance of the store is always junky and always understaffed.

Dollar General is my favorite store and it saddens me that I can't visit the one in my neighborhood. The store is literally 1.3 miles away from home but I refuse to shop there anymore. The store is ALWAYS full of clutter! Unopened (boxes) merchandise every where! The appearance of the store is TERRIBLE! The store have changed managers several times with promises to make it better and to no avail! Does anyone in upper management care? Or because it's in a lower class neighborhood it doesn't matter?! We spend our money in this store and we deserve to be appreciated! For the past month I have driven past your store to the Family Dollar which happens to be a few blocks away because I REFUSE to shop around boxes! Will someone please come from behind your big oak desk and get some order in this store?! In addition you could definitely use more staff!

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G
9:21 pm EDT

Dollar General messy, unorganized store in pollock, louisiana

Today, May 9th 2017, I decided to shop at my local dollar general store in Pollock, Louisiana. 2 people were working the store. The front door was either propped open or it was broken, I couldn't tell because of the unkeptness at the front door. I needed a buggy to shop. Every shopping isle was either blocked or partially blocked with inventory storage rolling carts. Items were on the floors blocking the customers buggies. Stephanie the manager was totally overwhelmed. Product to be sold was in the rolling carts, the shelves were empty or so messy that you could not even get to any product. I went to this store to shop and purchase some items - I left feeling so stressed and disappointed that this neighborhood store has declined so badly. In my opinion, this store needs to be closed, rearranged, cleaned thoroughly, and restocked in an organized manner. New management would also help this store - it has so much potential. More personnel to work the inventory and merchandising along with dedicated cashiers to their own drawers would also help. I hope someone reads this comment and helps Stephanie in managing, inventorying and setting up merchandise in this store. The products in this store are old - the workers do not rotate the old product when they mix the old and new product. Please give them the help they need to keep this store going for n our community.

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10:34 am EDT
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Dollar General employee

One night I'm shopping at the store on 2214 Hobson Pike in Antioch. My receipt says store 10393. I overhear an employee, older woman with glasses and light hair, brag about being able to pass any scheduled drug test they give her even though she ingests THC all the time. I believe I overheard the cashier, bald taller male, call out to her calling her Jane. I shop here all the time and I feel very uncomfortable in that store if those are the sorts of employees allowed to work there. I'm going to have to shop elsewhere if I can't feel safe in my local Dollar General.

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Ninie Torres
, US
May 14, 2017 8:40 pm EDT

You lady are a noisy snitch mind your business

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1:43 am EDT
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Dollar General night shift employees at store #10747

I am sorry to have to do this, but I feel it best for the community.

Last night, I arrived at Dollar General 30 minutes before close. I picked out my products and went to pay, but realized I left my money at home. I told them I would be back before close and to hold my products. When I returned 8 minutes before close, they had already locked up and shut the registers. I told them that this was not right, as the store was supposed to still be open, and after talking about me in spanish (which I later let on I can speak) they opened the door and let me in.

They had put the products I chose up, so I had to find them again (which took up some time). Finally, while paying for the items, I remembered I needed baby wipes as well so I looked for them. The older employee once again started talking about me in spanish, so I replied in spanish if she could stop insulting and instead point me to the appropriate isle. Realizing I knew what she was saying changed her demeanor, but had soured mine at that point. I explained that it was not okay to shut early in a community store, using a mother with an infant child looking for formula as an example.

The younger lady rolled her eyes and the older cashier instructed her (Mari, open the door) to let me out. I ended up forgetting 2 original items and left in a terrible mood. Think about how many times they might've skimmed time off before, and how many last second shoppers might've been turned away due to a 10 minute early close?

As I told my younger brother, I pick my battles. Employee service in a valued community store is a battle I will pick. I hope that these ladies get reprimanded for their flippant ways, and learn that the store IS a valued part of the neighborhood. Thank you for your time and I hope for an expedient conclusion to this.

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Update by DJAxePanda
May 09, 2017 1:45 am EDT

I have the receipts to verify times, but didn't have my phone to pic it at the time. If you need any additional info, contact me via phone @ [protected] or email @ alejandro.r.irribarren@gmail.com. Thank you

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Crobinette
, US
May 20, 2017 10:09 am EDT
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I'm sorry to say I had the same experience. I arrived before close to rush in and get a couple of items. I go to this store at least a few times per week. The lady was very rude and screamed at me literally screamed that they were closed she pushed me to my limit and I smarted back and then they refused to ring up my items which it was still not close time I demanded they ring me out and they went to the length of calling the police! The police arrived and just kept on driving smiled and waved have a good night to me he must've had dealt with this horrible customer service representative in the past. I was so angry I was done completely wrong that I called headquarters and spoke with the district manager in the end. He sent me a $25 gift card and assured me the workers would be written up. Please do the same thing just to get satisfaction and to show these terrible people that they cannot walk on others especially working in customer service. By the way I did end up leaving with my purchased items.

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S
2:36 pm EDT

Dollar General deceit on sale items

I am a very loyal customer to Dollar General Market in Hillview, Ky. I know I spend at least $150 monthly in there due to pricing of certain items. Recently a new store #17345 was built closer to my home. I have always bought pedigree canned dog food for .75 cents, buy 6, get one free. Twice at this new store I have been charged for 7 cans. Comes are listed at $3.50 for the small 8 pack of bottles. Yet, the register rings up $4.50. When i inquire about it, I get told I need to download their app! I don't want to downtown the app and everybody doesn't own a smart phone. I wonder how many other innocent people are getting ripped off!

Sincerely,

Scarlett White
[protected]@outlook.com

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D
11:42 am EDT

Dollar General store/it is a wreck, always!

The store I am complaining about is located in Covington, Tennessee, on Highway 59 West, 38019. I live very close to this store, and I go there often, and every time i go in it it is a wreck! I don't care what time of day I go. This morning when I went in, at about 8:30 CST, I had to move stuff out of the way to get down an isle, and to look at the greeting cards. That was it, I mean, my goodness. Either you don't have enough people to work the store or they are not doing there job.

A month or so ago there was a man that worked there, maybe the store manager, and the store started looking better. But, I haven't seen him lately. This is a pretty new store, but, it doesn't look like it. I like the convenience of the store, but, something needs to be done.

Sincerely,

Donna Gwin

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9:25 pm EDT

Dollar General promo codes

Maybe you have had other complaints but I just wanted to get the message out, on the door at a dollar general I frequently visit it says text ONE to some number and get a dollar off of your purchase but the number responded and said "invalid promo code" so why is it up on the door if you can't use it? I think this issue should get resolved so customers like me won't get misleaded.

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7:48 pm EDT

Dollar General overcharging on sale items

I stepped at dollar Sunday had lays potatoe chips tag said buy one get one free i got 2 bags.i also got some hair ties marked 1.00 each got to conter ask about chips was on sale. got to my car looked receat went back in the store to show him my receipt and was told that the sale did not start untill next week if all your stores out up sale tags upa week befor sales starts. then some one puting a lot of money away and when i got home i did not have my receipe he dont give it back to me i will never walk in a dollar gen.again ant tell all my firends,

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4:35 pm EDT

Dollar General customer service

Dollar General is having a 2 day Clearance sale ( additional 50 % off clearance ) May 4-May 5, 2017. I had to go to the bathroom and found about 2 bins of Gain, Snuggles, and all sorts good deals, in the back room. I asked the manager was that stuff coming to the floor and she said NO it's not part of the clearance sale. But it was clearly marked clearance.

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E Riker
, US
May 07, 2017 11:53 pm EDT

Shame on this person to assume What was marked in the back room was going to be put out that day. It may have been marked Clearance, but what if it was on a RECALL list, or a "RETURN TO DISTRUBUTION CENTER" list? NEVER assume that a store is intentionally withholding product with no reason. Besides, there will be other clearance sales.

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J
5:34 am EDT

Dollar General store manager

My fiance and two sons age 10 went to store #04763. He purchased groceries and a soaker water hose. They waited in line for their turn. When the cahier scanned in all their items he used his debit card. He swiped it several times without success. Your scanner wouldn't recognize it. The cashier became angry as she came around the counter to punch the numbers in. After that was completed she went back around the counter and told him in a rude and blunt tone that if he came back in there again that "we" would refuse to wait on him. As it turns out she is the manager of the store. I went there to speak to the manager regarding this and was told by the cashier at the register the person who waited on my husband was the manager... That's why I am filing a complaint this way instead of handling it on the store level.

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11:02 pm EDT

Dollar General survey and digital coupons

Every receipt you get, and my family and I do get alot of receipts, has a survey web address on it HOWEVER, when you go to the website, they limit you to 3 a month...then WHY in the world put it on every receipt? Also, it gets very frustrating when you have digital coupons loaded, and they don't come off your receipt and the workers have all been instructed that they can not force them through even if they see it in our account. This is getting real frustrating because I have practically given up all stores but DG.

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8:00 pm EDT

Dollar General customer service

Cashier was rude. I asked where an item was and he told me an isle. So i told him he can cancel my stuff and put it to the side and take the next customers while i went to go look. I come back and theres a long line of customers waiting on me. He gave me an attitude about it. If he had listened, he wouldnt have had a long line. Made me feel uncomfortable because all those people had to wait on me after i told him to take the next customers while i looked. Didnt need the attitude after. Wasnt my fault.

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5:36 pm EDT
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Dollar General shortage of items in bag

Dollar General #[protected] Troy Drive Fayetteville NC time 15:07:59, I have receipt, called store, said not items shortage I asked the cashier if I had all items she said yes, well no was short chicken patties..inv #[protected]. I was told by manager after I called back, , she knew nothing about it and I could come in when she was there, 2 days from now, not a satisfactory answer, I live a good distance, not alot of money but was not happy with service or answer from manager.

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1:37 am EDT

Dollar General unethical behavior

My girlfriend and I where walking into the Nahunta Dollar store, well there is an employee by the Chasitt Larry She started staring at us like we were doing something wrong, well I asked my girlfriend what was up and it turns out she had to be removed from the FlashFood on main st in Nahunta by girlfriend and her manager. We have spoken with several managers to no avail. Now the lady has resorted to going up to my girlfriends work and calling her names and trying to make her hurt. once again she was removed from the property by the Brantley County sheriffs office Deputy Richard Troop and Sgt. Vanessa Williams are the two deputies who have handled both calls and have all the times and case numbers. Its a shame we can not even take our son into his favorite store I would like to see this employee terminated and apologies to my family for the mental anguish this lady has caused. I will be giving you 24 hrs to respond to this letter or I will be going to involve my lawyer
Mark borchers

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tjgabes
, US
May 27, 2017 3:47 pm EDT

We never heard from your lawyer. Liar.

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N
5:29 pm EDT

Dollar General blood glucose test strips

All of the available blood glucose test strips had expired in June of 2016. Expired test strips can give false readings. People need these and they need them to be in date. It could lead to serious problems if not. I had the cashier check all six boxes of test strips that were in the store, and they were all out of date. They are very reasonably priced at Dollar General, but there's no point in buying them there if they are out of date.

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10:45 pm EDT

Dollar General manager

The manager at the dollar general on hwy 165 in pollock Louisiana 71467 Stephanie is very lazy. I watched a young female employee pull in several heavy bags of charcoal and some kind of rack in by herself while the manager ( Stephanie) did absolutely nothing. This is ridiculous. I shop there pretty often and knowing that the so called manager wants her employee to do that by herself late at night at that and doesn't help is sad. In my opinion she needs to be bumped back down to the bottom and learn how to work as a team, and just expect the young lady to do that by herself.

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5:05 pm EDT

Dollar General customer service

I was at the store and my niece and nephew whom are one, two and four. needed to use the restroom I asked Ruth the women who worked there to open the door she proceed to tell me my nephew wasn't allowed to because he had no shoes on as well as being rude video taping me I don't appreciate this from someone who has been hired to be a customer service represent .

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Ninie Torres
, US
May 14, 2017 8:53 pm EDT

What you failed to realize is that customer service rep just saved that little boy's life why would you allow a child a baby to walk around a public place especially a public bathroom barefoot Gross

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10:47 am EDT
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Dollar General hostile, rude & disrespectful employees & managers!

I think its ridiculous how Dollar General stores allow their Employees & Managers to treat Customers! My dollar general store is the same way, the manager and employees treat me like im a criminal. I feel nervous and have severe anxiety when i shop there. I dread checking out at the register or asking an employee for assistance. They are very rude, have a bad attitude towards customers, disrespectful, and extremely unprofessional! Last time i checked, the customers are what pays the bills there and makes it possible for employees to have steady income! After my experience today at store # 13418, in Mount Sterling KY, I will NO longer shop there, im tired of getting verbally abused in front of other customers and shopping in a hostile environment. Need to call the BBB on them and News Channel 36 on your side to have them investigated! Not to mention, report them to OSHA and all the clutter in the store is a safety and fire hazard, and its not handicap accessable. Theres no way a disable person can move around in the store because of clutter and blocked isles. Very dirty and unorganized. Employees treat customers horribly! I would be ashamed of myself to run a store that functions that way!

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8:29 pm EDT

Dollar General the interior and exterior of store.

I shop at the local dollar general every week. I choose to shop there for the prices and its either there or the IGA. It just seems that every time I go, I do not enjoy it. The exterior is always dirty. Granted, the parking lot is shared with other businesses but the employees of DG are always outside smoking by the front door, and they feed stray cats so they are always by the door waiting for food. I understand they place outdoor items on the sidewalk for purchase (pools, patio furniture etc) and clearance items also, but at least make it a little bit easier and cleaner for the customers to be able to browse the items. Now on to the interior. Today I made the decision to shop at the DG and not FoodLion to do some shopping for groceries and household items. When I walked in, there were no buggies. I walked all around the store and I counted 4 that had stuff in them that were just sitting down different isles and 1 that was by the restrooms. There were only 2 employees working. One on the register and one that was sitting in a patio chair for sale smoking cigarette. I had the intention of spending my hard earned money there but I was limited since I had to use a handheld basket. The store is always a mess. There is no organization and I cannot imagine an elderly person able to move around in the store very easily with all of the tripping hazards. I am not trying to complain but I know if I feel this way, there has to be others. My family and I shop there for the prices and for a quick experience but the line is sometimes 5 people long with a few items. The employees are in no hurry to get you checked out. I enjoy being able to browse the isles and look for items that I cant find anywhere else but again, it's difficult when there are no buggies and the isles make it impossible to get thru. I have been shopping there for 5 years and it is getting out of control. I shop there for groceries, toiletries, home décor, seasonal items, little items for a family member and even some Christmas shopping. Please do not let this fall on deaf ears. Thank you.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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