Dollar General
reviews and complaints

To start driving in to the store its mowed but the weeds and trees are growing in the flower beds the entry is dirty . Nothing is stocked right prices are not labeled . They tell you they lost the key to the bathroom. People look tired and depressed. The ales are filled with baskets .The deals that are showed are taken off when you go the register.

I have just recently started buying some clothing for my grandchildren at your store. I purchased several items and the next day changed my mind about a couple of them so I returned them. The lady in charge, wendy, automatically said you can't have any refunds and then proceeded to ask me if I had my receipt which was in the bag. She didn't bother to check before saying it loud enough so everybody could hear her. My grand children live out of town so when they came one of the items were too small. I wanted to exchange one of the blouses I had purchased and this same lady did the exact same thing this time. I shop there because it is convenient to where I live but I am seriously thinking of not shopping there anymore because I think her behavior is very unprofessional and I don't like to be treated like this. I would appreciate it if someone could talk to her about this behavioral so it will stop.

I am a Key holder of a Dollar General in Illinois. I have been there for almost a year in June. Anytime I work there I get in trouble for the little things I don't get done instead of getting acknowledged for the things I accomplish. I have the most friendly customer service out of anyone that works there (I have been told numerous times this and that people only shop there when I am working). I have gotten written up multiple times for these little things I have done "wrong" while my manager can go take a smoke break every 30 minutes for about 15 minutes on her shift without getting in trouble at all. I went outside for 2 minutes to grab some carts because my cashier was busy on the register and I got told the next day that I was outside too long and got written up. It sucks working for someone who doesn't appreciate what you do for them and how much you try to help out. And it also sucks when its over little things I do wrong but I cant help it if there are always elderly needing my help grabbing things or looking for items. Its just depressing to work here... and I feel like I'm going to get fired soon over something that wasn't my fault.

I have been working part time at a store since February after applying for jobs all over town for a year in order to pay for expenses and higher education. This is only my second job, my first one shutdown a month after I started. Other part time employee's are working 16-29 hours 3-5 days a week(two we're hired the same day as me), while I only work 4-5 or if I'm lucky 8 hours(1 time only) a week 1-2 days a week. The others have also competed their training but when it comes time for me to do mine, something goes wrong. The first time my birth date was wrong. The manager called the main office and told them I had just started last week. Even though I have worked on and off since February (I have had no permanent schedule since I started working). Second, the system was too slow. I was scheduled to work today but they canceled my schedule without reason along with next week too. The manager said it was computer problem but a family friend sent an email to the Dollar General Corporation asking if something could be done about my lack of hours(I was afraid I would lose my job if I did it) and she was told they would look into it and send her complaint to the appropriate person at the store, before I knew it my work for this week(I was only scheduled to work one day this week) and next week at been cancelled . In addition, no one else is being forced to take time off. Outsiders have told me that the store has racial discrimination and I was only hired so they would not look bad. Unfortunately, quitting is not an option because I need the money. Please advise me on what to do!

My husband and I went to pick up a few items and I had a coupon for 1$ off downy unstopable fabric refresh and it was a printed manufatures coupon and the cashier refused to take my coupon and when I explained the coupon policy he stated that I didnt know what I was talking about and called me a thief and that he knew more about the coupons then anyone and that I was a rude untrusting person I purchase alot of the 1$ items because I make cleaning baskets for the elderly couples that live near me I use my own money and all I was trying to do was get a discount with the coupons he refused to scan the coupon and I told him if he did scan it I was going to file a police report for slander he stated that it would not scan and I asked him to do it again and dont fake it well it scanned but I had 4 items and he refused to let me have the 4$ off and told me as I was leaving not to come back into the store ever hes just a kid and a very rude kid my husband was released from the hospital that day and I had to take him back to the er due to the fact that he had a asthma attack and a panic attact because of they way I was treated im a good person and I enjoy helping the elder couples I ask for nothing in return but I was degraded in front of other customers and this boy has no manners

I purchased a 13 oz package of Clover Valley Chocolate Sandwich Creme Cookies from the Dollar General and when I opened the package when i arrived home, i took 5 cookies out and was about to hand them to my 4 year old when i noticed something silver in the pack! It was a RAZOR BLADE! Wth is a razor blade doing in a package of chocolate cookies?! Very disappointed & PISSED about this! What if my 4 year old had opened the pack instead of me?! I took pictures and will spread them to let everyone know about this! And its not the stores fault! It came from the manufacturer like this!

I have lodged a complaint about my local dollar general store at least 3 times in the last 3 years. It is in Morton Mississippi and has been an eye sore for many years. Today is the first time I have been there in over a year. It was worse than ever. Buggies strewn in the aisles, both full and empty. Trash and merchandize littered my path as I attempted to find some clover valley soup my husband prefers. The two "employees" that were there were complaining about what time they were getting off. If they worked for me they would not leave the store in that condition. It is appalling that your company is so unconcerned with public health and safety. It is a fire hazard to have ailes blocked by merchandize that needs to be put on the shelf and a health hazard to have open containers of food items sitting on the shelf as well as out date products. My next letter will be to the state board of health and the state fire marshall. Getting pictures of this problem will accompany my letter.
Never to shop there again!

Last week I was informed to go say my goodbyes to my father in law who is dying of bladder cancer my manager told me I couldn't go were very short staffed and me and her are the other key holders! Well believe it or not this weekend her father in law is dying of cancer but she got to go this weekend and be with him! I could never treat someone this way! I have caught her in so many lies! I just don't understand why she would feel that she would have to lie to me about anything! I have proof on text message of her lying to me I have told our district manager who is on my side that if she doesn't stop acting this way I am done! I just need to know if it's against the law what my manager did

I was in line behind a customer who was purchasing clothing items, she thought was on sale. The manager, Randy, came up to the register to clarify that the items she was purchasing was not on sale and was rude about it. The manager walked a away and the customer made a comment about how rude he was, and I agreed. The customer paid for her things and left. I saw Randy as I was walking out and he started to complain about the previous customer to the rest of us standing in line! Seriously? I asked if he was the manager, he said yes, and he started to explain about the previous issue. I told him I was not interested and went on to tell him how rude and VERY unprofessional he was to complain about a previous customer, as I am a customer! You really need to train your managers! I will not return to this store! What did he say about me after I walked out? Nope, poor business! I will go across the road to Family Dollar than deal with that crap. And it is not the first time I have caught him being rude to customers!

I want to know where all your good employees went to. you can not get any kind of help in this store any longer. I am a 67 yr. old lady sometimes I do need extra help general I do for myself but when I ask for something I expect a response not just in a min when im done stocking this or don't know, if im told it will be in on wen. ok I come back on wed. I get a answer if it came in I cant get back right now come back tomorrow. I am a steady custmere of this store I want to know your good help went to there was a man a black man his name was adren that was the best employe you had the shelfs always stocked in order if I needed anything at all he would get it for me or any help carriering anything out he didnt mind helping me he got things off the shelf for me he even did regester check out and I did not have to check my bags out my bread was ok my fruit was ok the soap was not mixed in with other food what happened to him he did his job the last time I talked to him at the store he said his hours had been cut down to 1 day a week if you don't get good help in there ill stop shopping there along with other older ladys I know. the checkers there now don't care about anything but getting things in the bags even when you ask them don't make it heavy they do anyway plus mixing everything . its awful get the man Arena back to your store I don't his full name but he is a black man not the manager that was there all he did was stay out side and not good help at all he did not even run the panhandlers off always there bothering you in an out of the store they don't do anything about them any more I get scared going there sometimes I always look to see if they are there before I get out. this store needs help starting with good employees. thank you sherry Gregory my e mail is [protected]@ymail.com if you want to respond to my complaint.

My daughter is a GM at a Dollar General store in rural California. She works 16 hours a day, although she is only paid for 8. She is at her store 7 days a week because she cares about her store. Most managers are exempt employees because they have 24/7 responsibility. My daughter has that pride in her work, but fears she will be in trouble for putting in more hours than she is hourly paid for. To top it all off, she had sick children she needed to care for so called in, she is now afraid she will lose her job. On the days she called in sick, she still managed to show up to make sure the store was okay, showing up at 3 am and coming back at night. Now her regional manager has threatened her with termination due to those few sick calls. On Thanksgiving, we waited for our daughter to have dinner with us, she could not because her regional manager, Renee denied her approved her vacation the day before Thanksgiving. Not only did she work, she did not get paid for it because she would have been over in hours that week, 16 hours on Thanksgiving and no pay ! I am an administrative leader in healthcare and I cannot believe what these uneducated regional managers get away with at this Dollar General Company. What a poorly run company that would throw away dedicated hard working people because the superior is so insecure and power hungry! Retaining dedicated hard working, loyal and motivated people will save you money in the long run. Instead, you hire uneducated, insecure, toxic leaders to bully those who actually care about your company. What are you thinking?

I bought 4 cans of chilli at dollar general close to me. I open them and there are bacon bits in the can with the beans. I'm vegan. Whether they are real or not just the thought of them being in my chilli was too much. And the can had no label of them. I spent half an hour sifting through all 4 cans to get the bacon bits out.

The Dollar General near me USED to have a fine product line of Clover Valley items. That is until a poor little (sour grapes) papa corporation got their greedy hooks into some entity of the Dollar General people or the Clover Valley people and forced those great products off the shelf in favor of the higher priced, lesser quality products pushed on consumers by the 'BIG' corporations. Now I get to look at the same items on the Dollar General shelves as is on the shelves of the big chain grocery stores. Sorry DG, but my trips to your stores have been reduced to 1 a month now as I no longer go grocery shopping at your chain because there is no longer incentive for me to come there to buy the products that I liked.

I went in for my first day to start training as a PT/min wage cashier. The store is run by their AM, due to a brand new manager not yet starting. Before I even sit down, I notified the AM getting me registered of my recent schedule change. I am on my final semester of school and I almost wasn't able to go this semester. After getting hired, I pulled some strings to start a little later this month. Obviously, I want my degree first and foremost. Not thinking my part time school schedule would get in the way of a part time job, this woman becomes visibly angry at my 3 hours a week she would have to work around. She said "I need people who are available! This just changed everything, now I'm back to square one!" I'm unavailable 3 hours out of the entire week. I tried to explain my hours to her to which she interrupted me several times. I tried to be understanding with her overwhelming situation but to no avail. I was interrupted again. I tried to talk to her because my situation is unique I needed to know what to expect but she wasn't giving me anything but basically telling me to be quiet and finish the training. I expect a little more stability, respect, understanding, and encouragement on my academic/personal growth in a workplace. I felt so attacked that I felt I couldn't explain to my new employer why I needed to be a little more sure of my position, or to even figure out a possible solution. I tried to contact the district manager several times after I left without a warning. Finally, the DM returns my call and is rude to me saying she was already told of what happened and that she can't do anything about it now. I lost a job today because I walked out after I was guilt-tripped and attacked by this woman. I'm very sad they couldn't accommodate the situation and that I am actually back at "square one".

I have been buying clover valley pitted prunes for some time. I just bought a package and almost chipped my tooth. The pitted prunes have some pitted and some not. You need better production control. I will not even eat anymore because I dont now how many have pits. Please respond with an answer. Thank you. Rosemary

Twice in have purchased a ready debit card gold, and every time I try to reload it their machine won't scan card me and another customer tonight again wouldn't work... why even sell them.. maybe it's a scam cause they get their money on first purchase. 2.95 to activate then visa gets 4.95 for first month fee.. then you can't even reload it is bought 2 thought maybe I did something to mess up but it's them... that is a good racquet they got going. 1/8/16 MODESTO DOLLAR GENERAL YOSEMITE BLVD ...

My name is Connie Naslund. My file number with your Insurance Co. is 15-[protected].. Your Insurance agent's name is Pruett... I have been waiting for almost 2 months now on a claim I submitted on 10-24-15 at the Grand Opening of your new store in Burney, Ca..96013 I was parked in front of the new landscaping that was designated to divide the parking lot from Safeway parking lot, which is on the other side of the new Dollar General.. I pulled up to the 4x4 that was used as a divider and got my front bumper hooked up on a rebar sticking out of this 4x4, which when I backed up tore the whole front clip off. I reported this to the Manager and he looked at the damage and took pictures, which I was contacted from Hangover Insurance to incidence. Mrs. Pruett says it takes time to file, she insinuates that I am a bad driver and should know that rebar was sticking up out of the ground and I should have seen it, and that she was waiting for Dollar General response . she told me I could take my car to our own Insurance Co to fix. She told me if any amount of money, if any would not be full compensation, as body shop quoted me a price of $1, 600.. I have spoken with Mrs. Pruitt 4 times, she just keeps telling me will get it touch with me when she can... I find this disturbing as I am a solid driver, , , good driving record, no tickets, . I know when to stop a car, I know when to slow down, I know the laws of the road better than most, . I would like to know why Dollar General won't help me get my car fixed, as it was your contractors that divided the parking lot from Safeway and left a rebar sticking up, and is a hazard.. No one seems to care... someone should. ! Sincerely Connie Naslund E-Mail.. [protected]@yahoo.com