Dollar General
reviews and complaints

Good Morning,

I live in Tunica, Mississippi, and love shopping at the Dollar General store here. I am excited about the upgrades the store has recently gone through. I do, however, have a complaint about a recent experience. I recently went to buy brownie mix at our local Dollar General. While I was in line, one of the cashiers had her phone hooked to a speaker. The music was being streamed via Pandora. The lyrics were horrifying to me. The song had the F-word and M----- F------ blaring! I almost put my things down and walked out! There were small children in there. Instead, I waited until my turn to go to the checker. I told her that I didn't appreciate being subjected to that kind of language while doing business in the store. I don't want to stop shopping there, but I will not be going back if employees are allowed to play their own music while they work.
Thank you for addressing this with not only the Tunica store, but with employees of all your stores.

On Sunday morning 10/14/2018 I went to my local Dollar General Store. I am a fan of Gain coupons and clip them out the box. I have several issues with Dollar General, One the gain coupons (located in the boxes of detergents) will not scan. This causes a huge amount of time for the manager to come override, after reviewing if it has met the requirements for 10 - 15 minutes (I don't have this problem at family dollar, I just had them the gain coupon from the box and its scanned with no problem). Secondly, I visited the store sunday morning with my box coupons (a box of gain I bought from dollar general). I downloaded the app, which had a $5 off $20 gain products (pre-tax) deal. the deal reads, and I quote:

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Save $5.00 on your purchase of $20 or more (pre-tax) in Gain Scented Items.
will expire 11/0/2018

$20 or more (pre-tax) of all Gain items calculated after all other Dollar General discounts. This coupon cannot be combined with other DOLLAR GENERAL $2, $3, and $5 off STORE COUPONS. Limit one per customer. We reserve the right to limit use to normal retail purchases. No cash value.

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I bought $20 in gain products: the $5 small box of gain, and 5 34ct. boxes of dryer sheets. I had two $5 off three gain products coupons. the manager told me I could not combine the DG store $5 off coupon with the two $5 off MF gain coupons. I then pointed to the stipulations written on the coupon (cannot be combined with DG store coupons). he still refused to honor the coupon and stated that the bottom of the coupon had nothing to do with the top of the coupon. This is unacceptable.

Thirdly, while I was standing at the counter about to make my second transaction (a deposit to a rush card) the cashier skipped me and took the customer behind me. I told her I was not finished and she disregarded everything I said and acted as if I was not speaking. This is unacceptable.

I want to know what DG plan to do about this breach of coupon policy and rudeness of store associate and morning manager? I feel helpless and still upset, I will never go back to that store!

Every time that I go in there she is mean and saying bad words and I'm sick of it they was a old man in front of me and she was telling him to hurry up and stuff she does not need to be there I went up there one day and here and a other employee was kissing and stuff really stupid she need fired because I'm sick of going in there seeing powder on her nose on drugs is my thots

This store has been an absolute mess for years and it's only getting worse. I live down the street from this particular location, but with the absolute mess this store is kept in at all times I drive 25 minutes outta my way to go to a different location. I was desperate and stopped by over the weekend and i'm mad at myself for allowing my self to step foot into that filthy mess, never again!

My name is Constance Armstrong, I am one of the assistant their recently our store manager quit walked right out for 5 weeks both of us assistants did what we could to hold the store together, however with a cashier quitting the day after it was really rough on us with 2 strong people gone we ask and ask our DM for help please hire someone he didnt until 5 weeks later, when our customer kept complaing about the stock not being put up .We are a high volume store and just could not keep up I ask to please be transfered my DM would not accept it, then I tried to put in a notice and he would not accept that either finally brought in a new manager was hoping all would be great get the store cleaned up and back on track, however if we can not do as much as he thinks we should he has what I call as a tantrum throwing stuff all in the floor expecting us to clean it up I finally got the time and date on one of those days and think it should be reviewed very unprofessional as a manager.After staying thru all the mess with 6930 He is now looking to replace me or the other assistant because we have not been trained properly. I was the only person there on a sunday morning with a new hire that was never put in the computer. We did not know how to do new hires is why we could not hire anyone to help us. he get no signal on his cell phone when he is at home and I do not have is home number
The date of the tape where he thru boxes all over the floor is Thursday oct. 11, 2018 between 7:20 -7:50am 2 seperate fit pitching in the short time I had to get the store open .We was told he was going to show us evrything we should know but it hasnt worked out that way . I have a good work refrence and have been with the dollar general for 16 months and I hate to see this

store treated like this we are a high volume store .please feel free to call me at
[protected]-Connie

I am a regular customer at the dollar general store in magnolia, ky. I'm usually in there at least once a week. I downloaded the Dollar General app months ago. I never had any problems with using my coupons until the past few months. Every time I try to use them, it won't work. And all the employees have to say about it is "sorry, there's nothing we can do". I'm tired of it and I can't help but notice that it happens to other people as well. I love going to the dollar store because it's convenient for myself and family, but if this continues, I'll take my business elsewhere.

I am a frequent customer at the montoursville pa dg.. I go there before work and after work almost everyday. I spend a lot of money at this store.. The other night I came into the montoursville pa store and I was greeted by traci standing in the aisle on her cell phone. She came out of the aisle and said hi and started complaining about her legs and feet hurting blah blah blah.. I went to smell the fall candles and she went to the back room where she was said to kristina and bridget that I was there to spy on her.. Mind you I have complained about this employee before but was always told by the manager jean at the time that she would handle it.. And nothing was ever done cuz once she tried and traci's parents came in with attitude and to avoid confrontation jean tried to handle everything. Well now there is a new manager at this store as jean has retired it is starting all over again.. I assure you I do not go in there to stalk or spy on traci. I go there every morning and get the newspaper and a drink and a snack for work as I work 7 days a week.. And I come after work about 3 or 4 nights a week to grab dog food dog snack or puppy pads or snacks or pedialyte for my patient at work.. I am not sure how this is spying on traci but I am shopping.. I have no desire to spy on her... She is a gossiper and every time you go in there she is talking trash on someone.. I hope you can do something about this issue that has been on going for years now.. Since there is a new manager in the store maybe it will be handled better than it was previously.. Thank you.. Shirley walker

Went in to Dollar general on 309 in byhalia Ms. The cashiers name was Valerie and she was very rude. My card came up to had to her and I was told she couldn't do anything on her side she got upset at 6 year old for running to get some gum. And when I ordered my Marlboros she huffed. I asked her if she had a problem she just said she'd had a bad day.

I have worked in retail all my life I am 63 years old I have cashiered, asst manager, and store manager at several different name brand stores and this girl would not make it in one of my stores. Your customers should never see you having a bad day. That is bad customer service

I emailed Dollar General about a situation that occurred on Oct 3 at the store located on Riverdale Rd., College Park Ga. They have yet to respond to my complaint. Here is the issue:

The wait time was long at check out. The cashier called out to the manager several times for assistance but the manager never came to the front check out. The cashier's need to have some form of device to communicate with the manager.
I observed youth's entering the store with big book bags. The youth were allowed to carry the book bags in the store. As 2 youth's approached the front of the store one of them had a huge book bag. One of the youth's told the cashier that his friend that was exiting the store had a gun in his book bag. The cahier had no reaction or expression after being told this information. A few customers said they witnessed the boys shoplifting. I ask the cashier why he would allow the youths to enter the store with a book bag and not leave it at the counter like they normally do. He said that the DM said we are not the Dollar General police. That was very disturbing to hear. I've been a customer at this location for about 20yrs. I am sad to say that I will not be returning to this location until the DM takes action to make my shopping experience secure.

I purchased a bottle of the Dollar General brand Pedialyte last week for my 2 dogs who were a little dehydrated and I noticed tonight there is mold or something floating in the bottle. I have taken pictures of it as well as kept the bottle. I am not happy about this at all considering I gave this to my animals and I have a 5 yr old who drinks it as well.

My local Dollar General is in need of help. They are short staffed and their hands are tied when it comes to this. Cooperate has yet to fix the company website. No one can apply for the open positions because paper application are obsolete. There has been an uproar due to technical problems not being solved on the website. Please fix the bugs that are causing these errors. I would love to become apart of the Dollar General team but I cannot apply online. I've talked to the manager and general manager about the matter but they have no knowledge other than "the website is down." How long is this going to continue? We need staff. I've contacted every customer service number and stil no luck. This has been going on for WEEKS. This is my final attempt to get this resolved. Please help.

I visit your store sometimes 3-4 times per month. On each vist, I spend $30 to $150. I buy several heavy items; i.e., boxes of canned cat food, litter, cleaning products, etc. Last night was a cat food run. I watched as the checker stuff a 4lb-2oz box of canned cat food, a 2.5lb box of canned cat food, and a couple of frozen dinners into a bag. In her defense, she did double bag that one. In another bag, she put another 2.5lb bix of canned cat food, a 2.2lb tub of coffee creamer and 3-4, 1.4oz bags of cat treats into one bag. At that point, asked her to not fill the bags so heavy and started bagging myself. She promptly informed me that, "we have to pay 60 cents or 6 cents (I could not understand her clearly) a piece for these bags and ...blah, blah, blah." Do your employees have to pay for your bags? I told her that your company needs to provide better bags, if you don't want to have to use so many. I had just spent over $60 and she's going to argue with me over how many bags I need to properly transport my purchases from your store to my home. Face it, your bags are inferior. You know it. I know it. Rarely do I make it home without a rip in almost all of them. One girl always puts all the heavy items together and all the lighter items together. Amazing. I am just saying that if I spend 3-4 hundred dollars per month in your store, the least I can expect is not to be chastised for expecting a proper bag. At 6 cents per bag or even at 60 cents per bag, I figure you still owe me a few anyway. And while I'm here. You need to clean up your stores in Athens Alabama. Most are absolute pig stys. The aisles are such a mess it is dangerous! I dare you to surprise visit some of them. Dare you! I have actually straightened whole sections myself just so I could find what I was looking for. And no, I'm not crazy. Just like things neat. Thanks for your appearance to listen.

The employees who work there (Bloomsdale, Mo Dollar General) are always just walking around not stocking. They stand in a group and gossip to eachother. Only the cashiers get yelled at. The assistant manager and store manager are always in the back talking or outside on their phones smoking. When the cashiers call them for help the managers never come until the cashier has to track them down because the store manager is always on the phone talking instead of listening for her employee. The managers never come up to the front of the store to help dial back the huge line. The cashier is forced to clean up after the employees, stock, help customers find things, and check people out all while the manager just stands in the back. I personally know one of the cashiers and she is a hard worker and gets treated poorly by the managers. She was even forced to go to work when she had a legitimate doctors excuse because she hurt her back. The next week the assistant manager had a doctors excuse and stayed home for a week. How come the cashier had to work when hurt, but the assistant manager did not? How come the managers are allowed on their phones and the cashiers get in trouble for listening to music? How come the managers get to leave whenever they want and get to have days off they want, but the cashiers are not?
Also, that store is a mess. There are boxes everywhere which I could fall over and hurt myself. The shelves are either over crowded or not stocked at all. I can see behind the counter is a mess as well. The cashiers could also fall and hurt themselves. They have products scattered everywhere outside which looks hideous. What happened to this store being one of the best Dollar Generals around? It isn't anymore. I blame management.

I recently shopped at a Dollar General on Saturday October 6, 2018. I have downloaded the app which is supposed to enable you to "clip" coupons for use in store. You enter your phone number on the pin pad at the register and coupons are supposed to come off. While in line, the two customers before me stated that their coupons were not coming off the total. Both cashiers stated that they have noticed this before and there's nothing they can do about it. The one cashier in my line then stated that the company should not give out the coupons if they're not going to work. When I got to my order the same thing happened. I entered my phone number. The pin pad said I had 129 coupons. But not all of the coupons worked and I was charged full price for items that have coupons and I still have the coupons because they're not expired. I contacts corporate via email and got the most generic response. I demanded a refund for the coupons that did not come off. Their response was...
"Thank you for your submission for DG Digital Coupon support.

To confirm, we verified that your account is active and that you should not have ongoing issues redeeming offers that you have added to your DG Digital Coupon account. However, there may be other reasons that you digital coupons did not redeem at the register.

Below are listed 9 important tips for DG Digital Coupon success. Hopefully they will assist with your next trip.

Tips for Success:

1. Tell your cashier that you're using DG Digital Coupons.
2. Ensure you have clipped the coupon to your digital coupon account.
3. Make sure your account information matches
4. Confirm the correct products for each coupon are in your basket.
5. Enter your full phone number at register/ Pin Pad. (no leading one)
6. If the cashier has already totaled prior to you entering your phone number at the register pin pad, ask them to press the (clear button) and re-total.
7. If the coupon is date specific ($5/$25 coupons) please ensure you are using those on the correct dates.
8. Be sure you are not using a paper manufacturer coupon for the same item.
9. Digital coupons are valid for a single use only unless otherwise specified and is then removed after that use.

We appreciate your feedback and hope we have been helpful in solving any issues that may have occurred.

Kind Regards,

Celene Sebastian
Customer Relations/ Digital Coupons
Dollar General"

What about my email wasn't clear?! Your coupons are not working! I told them this response was unacceptable and I will no longer shop there and still want my refund! Let's see what happens next. What a joke!

Store is continually trashed along with sidewalks outside . Cigarette butts and trash surround the area employees take breaks . This used to be the best DG in the area but it's a shame the manager is never there to oversee the store . It's gone downhill ever since the last manager left a couple years ago . The store is located right off interstate 24 and is embarrassing for visitors to see this .

Today (10/10/2018 about 12pm) We took a trip to our closest dollar store here in Savannah (11975 Apache Ave, Savannah, GA 31419)
First of all, the smell. This store smells disgusting every time we go inside. It's completely run down.
The cashier's on duty are a mother and daughter which sat the whole time at the register gossiping about customers coming in and being "in their business"
There's not much on the shelves because it's all in boxes taking up isles we couldn't even walk through.
There was an African American man buying cigars and he did not have his ID when asked but the sale was still made (which we are also reporting)
The outside of the store is disgusting and dirty, an attraction for the homeless for sure! A store like this does not belong in Savannah by any means! We will be reporting all of this to the city inspectors as well because clearly this store is only concerned about the money they rack in rather than the overall customer experience. There is so much mess outside of this store we even saw needles probably used for drugs by the front door!

McMechen WV is thankful for having a Dollar General so close however when we go into the store we can not get through the aisles with carts because there are constantly boxes piled up that contains products that needs to be put away and there is stuff laying on the floors causing a risk for people of falling. The employees in this store are constantly outside smoking or working on their cars. A customer in front of me said something to the employee about all of the stuff laying around and the response from the employee was "well, if we can reduce the hours of the store maybe we can get some stuff done". Not a good response. If the employees would stay inside the store and actually work maybe they could get stuff done. There are a lot of elderly people who use this store and someone is going to fall with all of the stuff laying around and Dollar General is going to end up with a law suit when they get hurt. Someone from corporate may want to look into this location ASAP.

So, 4 years ago We moved in to a neighborhood with the dollar general store that was nice and clean. The staff were very helpful and polite. When you walked in younwere greeted with a warm welcome and a great big smile. Then one day we noticed unfamiliar faces working on the register.

These new faces were not friendly, if anything they are rude and make you feel unwelcomed. New management has taken over and unfortunately not for the better.

I went to the Oregon ohio store this evening to pick up a couple of things. While I was there I saw that there was a $2 off $8 off glad purchase that should have printed on the bottom of my receipt. So I picked up 1 wax melt and 2 candles for a total of $9. This should have qualified me for the $2 Coupon but it did not print on my receipt. These items were not my intent to purchase, but purchased to get the $2 off. Needless to say I am upset that it didn't print, if I had known it was an issue or misprint in store, I would not have gotten these 3 items. They were an impulse because of the coupon. I hope that you guys correct this problem, or you are going to have some irrate shoppers.

Unhappy shopper
Grannieof13

I think I know of a way to not only boost sales and have extra help at these retail stores, not just Dollar General but Family Dollar, Dollar Tree, and others. I know most of these stores operate having just 2 employees working at a time. Usually the manager who works the floor and 1 cashier who checks out the customers. Having only 1 register open at a busy store is very detrimental to business and causes customers to leave. At the corporate level if they look at sales and see only 1 register being run, that's the reason why these stores have very few hours to get things done. Having 2 registers running, the way these stores are ran, does diminish the amount of work is done. However by having 2 registers going, regardless of what the sales are, would increase customer satisfaction because of less wait time. At the corporate level, seeing 2 registers running almost continously would suggest that these stores are busy enough to give them additional hours to be able to have 2 or more registers open and have at least 3+ people working at a time. Bottom line is this, stop the practice of just using ONE register to accomplish things.