Dollar General
reviews and complaints

The store looks as if it is closing. The shelves have not been stocked in weeks. They won't check in back for sale items that are not stocked. They constantly say the truck was late or they didn't get to it. Something needs to be done about this. Your losing business. I was in the store when I arrived the employees where outside in front having a cigarette break. When you ask then for help, they say what you see is what we have. I walked into the back room to see for myself. And there is boxes on end that have not been put out on the shelf. The overstock doesn't get put out. These people are getting paid to stand around and talk and smoke cigarettes.

My past purchases I've been getting a lot of Pepsi & mt dew that r flat I do buy a lot of drinks every week I just purchased the 4 for 10$ which is what I buy all the time, this location I have been getting them where the bottles feel loose when I open them they r flat very nasty. I don't notice them until I'm home stocking them in my refrigerator, so I'm having to pour them out, I don't have money to just waste so please help me out with this situation, Thanks! Michelle penny

I was a everyday customer until today... I found out they fired a employee that made a difference in a : dollar general: world in a small town. Due to jealously they let a hard working loyal employee go and the excuse was that she was eating chips before she paid for them and that is not the case.. Receipts for consuming the chips were provided, she had got the chips off the shelf opened the bag as she walked to the register then paid for them. Since june she has been bullied and her hours cut and demoted due to the store managers friend being hired, the friend of the store manager who took her position after she was demoted was not happy until she was fired, the demotion came off a false set up customer complaint! It is infuriating to me that they keep a sex offender employed and the new assistant manager and her friend a employee employed knowing the smoke pot before and after work everyday all day and the store manager is aware of this going on but again the store manager is friends with who and why this employee was fired! The employee that was fired has gone out of her way for her customers and continued the fight for her position and customers until they finally got what they wanted and that was her out of that location. Her surveys were always 100 satisfaction with customers but for the company and druggies and sex offenders and thieves and liars that was not good enough... I will be taken this situation to my lawyer and see what rights she has

8/13/2018 -18:06:[protected]
I shop this store every week, because I work an hour away from my home and its on the way. But NO MORE!. The price on the shelf means nothing. I'm always over charged at the register. Lays potatoe chips on sale 2/$5 according to the tag on the shelf, yet I was charged $3.50 ea, Nutter Butter Cookies $3.65 on shelf tag, but I was charged $4. This happens EVERY WEEK!. I'm done.

Incident occurred at the Stow, Ohio Dollar General on 8/11 around 3 pm. I entered the Store, and was asked to remove my backpack. I refused, stating it was not a backpack it was my purse, and im not stealing anything. I had a couple hundred dollars of cash in my purse so I was not going remove it. I grabbed some sliced cheese and I asked the cashier wear the hand sanitizer was. She pointed in the direction were the person who asked me to remove my purse which she was referring to as backpack. I started in that direction to get hand sanitizer were I was confronted by the store manager Katie. She again said something about the purse/backpack. I told her I didn't need her [censored] today, I just wanted some hand sanitizer. As soon as I said [censored] Katie became really confrontational stating that i was not going to cuss at her. She was so close to my personal space that her breast brushed against me. Instead deesclating the situation Katie escalated it. She is not a good example as a manager and her behavior was very aggressive. My reaction to Katie's behavior was not appropriate however her actions need to be reviewed by her management. Below is the picture of the purse in question next to my son's backpack. Also I purchased the purse from a different dollar general location about a year ago, it was in the purse section. Below is the purse/backpack in question.

A couple weeks ago i reported her and she has continued to harass my boyfriend and tell him that she's gonna fight me if i came In there. I've kept my distance. As of my last complaint nothing has happened. She is being very unprofessional in the workplace and clearly needs to be removed from the register or the store. She works at the Dollar General on 18th st in Lafayette Indian.
Thanks you

As we were waiting to be checked out at the dollar general in Waterloo Indiana there were 3 employees standing around talking. After a couple of minutes the Assistant Mgr came to ring us up. My husband was messing with her saying "it's about time " (We go to this store regularly and joke with all the employees) She in return said "Its not my job to ring you up. All I'm supposed to do is stock shelves because I'm an Assistant Manager" At this point we told her it's her job to cover if she doesn't have enough people. She said that was not her problem and to just get out of her store. If this continues to be a problem (because this is not the first time she has been rude) I will make sure I take my business else where.

I witnessed a employee threatened a customer today in front of her small child in the parking lot while the acting manager was standing right there. The only thing the manager said to the employee was that she should of done it off the clock because she could be fired. I don't care what the personal issue is between the employee and the customer this should of never happened!

The Dollar General in Providence Kentucky has an employee that is always curse with me. Stacy acts like it is a strain to be nice. Both my wife and myself are treated poorly. I plan on doing my shopping when possible at another location. Do you do back ground checks?
I know my wife was doing resets. For a company that does subcontract work. Since then she has been curse with us both. My wife was told she needed to hurry by Stacy. At the time we did not realalize she had Parkinson Disease. She has since quit doing resets as a subcontractor. She uses a cane and she is 55 years old.

The new manager in the Vidalia dollar General is way to hard on there employees. I understand she just got to the store and is a young girl maybe she is trying way to hard to prove herself. The workers are way over worked and under paid. You can't find anything in the store. And there is only one person there that will actually come and help and show you where things are katelyn is very nice and always has a smile. The new manager needs to realize yelling and screaming is not going to get her anywhere.

I was over charged on diapers that were two for $16 dollars, the manager there refunded the money to back onto my card but I have yet to receive my money. The customer service was terrible. Extremely ghetto and not polite at all. Not to mention the roaches that were in the store but that's an entire different complaint. The first cashier was very rude and unhelpful just like her manager. I honestly don't know why this store is open still.

I believe that Dollar general should check returned items more carefully. I don't think it's right or fair to others if you go in and buy an item, then return in a few days with the OLD item in the package and get a refund. I have witnesses several "new"pools and " new" fans being brought back. But they are not new. They are used or broken. But the customer gets a complete refund on a used dirty broken item. I also believe that all returns be checked by a manager only, and they should t inspected before a refund is given.

One of your employee at the store on Ingalls ave is a known drug user, alcoholic and thief. Was wondering if you do any drug testing on them before hiring . There name is Cathy Coleman. I have notice you have had problems with her before notice you have a problems with her before. I have noticed her letting people steal out the store an dont report it. She has a drug problem.

I have tried to use my $3 off the 26 count or higher Gain Flings I went to 3 different stores they have not worked and I used it on the 42 count. It's not working with the digital. Can you explain to me why it's not working one of the cashiers at one of the stores I tried tell me to log out and log back into my account at the register that did not work

I went to the store on August the eighth and fell where a wet floor sign was. I cut my knee and hurt my butt which was soaked with water. When i mentioned it up front after not receiving any help, I was made to feel like a criminal. They said they took a picture and there was no puddle. My butt was soaked. I stood there with a messed up knee for 15 minutes. Then they had me fill out a report. She stated there were two cameras there and they would review the tapes. I was treated very rudely like I was doing it on purpose and I hadn't ask for anything or said anything except about falling. Is this how your business trains managers to treat customers?

I went in to buy some sugar packets for my coffee and this lady says all bags must be at the counter, which is fine but all I had in it was my tobacco and tubes. I make my cigarettes and collect cans to recycle I find on the way to and from. I even showed her what was in it. It was a cloth Aldi grocery store bag. I went to Kroger instead to get my sugar packets after telling her "NOT EVERYONE is a shoplifter " and walked to Kroger's instead.
I always loved DG, but not this store anymore.
Years ago in the 43214 zip code, I worked at the one in Graceland Shopping Center off of N. High St. before a Target store got built there. Now DG got moved to High St. and Morse Rd. behind TJs restaurant. The last 4 is 1782. Holiday Seasonal until Christmas was over. I lived at 22 w. Cooke Rd. #G, 43214.
Staci Wade

Yesterday I witnessed the worst abusive/rude behavior to a customer at a Dollar General located on 60 Johnson Road London, KY 40741. Young lady entered the store and within 5 minutes a cashier whom was stocking literally accused her of shop lifting. I was in the same isle as the young lady and I never witnessed any shoplifting. We both where in the $1.00 isle and young lady was on her cell phone talking when this cashier literally pushed me aside, stood directly in her face demanding she get off the phone. The young lady did as she asked and proceeded to ask what was the issue. This cashier yelled out for the entire store to hear "you are a shoplifter" and demanded that she hand over her handbag. The young lady looked confused and politely asked what exactly did she shoplift, the cashier conveniently picked up an empty package from the dollar isle shelf. The young lady offered to let the cashier look in her handbag but this cashier demanded she hand over her handbag directly to her. Cashier started screaming "call the cops, we got a shoplifter". She threaten this young lady until she finally handed over handbag. The cashier went completely through her handbag...she got more verbally abuse when she didn't find anything. She proceeded to search this young ladies pockets...she was furious when she found nothing. So she continued to harass and verbally abuse this young lady whom she would not allow to purchase her items and was told she was to never return to the store. Never in my years of shopping at any retail store have I witnessed such verbal abuse as well as almost damaging the expensive handbag the young lady was carrying. I videoed the entire event, I left the store and informed this young lady I had video if she seeks legal action. This cashier must have not read the memo you cannot approach anyone whom you are suspicious of shoplifting until they are leaving the store with the item in hand, which shows intent of shoplifting. I will never shop this store again, the abuse/agressive behavior from this cashier was alarming. I will testify upon the behalf of this customer along with other whom where shopping there as well. I honestly think she targeted this young lady for a distraction, I did catch on video a suspicious male walking out of the store with items. Once the male left the store the cashier stopped her abusive behavior but as the young lady left out of the door she was screaming "there goes a shoplifter". So from my view this cashier appeared to let this male shoplift. I'm not sure if the young lady filed a complaint but it was so abusive I decided to do so myself. Dollar General you really need to screen your applicants for mental illness. I was advised to not release video until this young lady seeks legal action.

on Friday 16 Jun2018 I went to dollar general at 2429 Frederick Ave. looking for some tiki oil. I entered the store walked down the aisle I usually purchase it from every week and there was none. the cashier who works there as I was walking back down the aisle asked if she could help me, I said yes I'm loking for tiki oil, she said its out of season so we probably wont be getting any more, I replied I guess I have to make the long trip to home depot or wal mart. As I was leaving the store the security guard in plain cloth walked in front of me turned around and grabbed my pocket saying what do you have in your pocket. I said everything in my pocket is what I came in here with. I don't like being accused of stealing ive worked on my job 26 years and have no reason to steal. I didn't touch anything on any shelf, I never went in or out my pocket. so why do you allow your security personal to just grab and touch people for no reason. was it a sexual assault because if you look at your own video it would seem he his grabbing my penis. you have cameras and voice recordings within your store there so review your tapes and take appropriate actions. I have been shopping there since that store opened, review your tapes and see if I have ever even attempted to steal anything. before you hire security you should make sure they are fully trained for him to accuse me of stealing watch video of him he probably is the one stealing

I was shopping in your Dollar General store in Tchula, MS on Saturday, August 4, 2018 trying to use my digital coupons with my transaction. The first issue is that you have registers that do not print receipts; therefore any questions about the transaction cannot be discussed. I made a transaction and was asking the cashier who was extremely helpful about the instant $2.00 when you purchase $12.00 of Febreze products. She could not tell if the amount came off my transaction so she proceeded to call the Manager, Abdel Kader . The manager verified that the promotion was going on by checking the signage near the product, but he refuse to give me the discount. I proceeded to make another transaction buying the same items and once again he could not explain what discounts I received prior to me paying. He then moved me to another register where I made my final transaction and once again he could not explain what discounts I received prior to getting the receipt. I then said I would contact corporate about the issues and he started talking loud and unprofessional to me. I told him to bring his voice down and he said he would not. He made reference that I had received some discounts and that should be enough. Once again I asked him to lower his voice because there were other customers in the store. As a manager you should be able to explain the discounts and any problem that should arise in the store. The customers are the one who make it possible for the store to stay open. I shop at many Dollar Generals throughout my travel, but to come to my hometown and be treated with such disrespect. This Manager is in need of customer service training. Abdel Kader is an ignorant Manager.

I just came out of your store number 4132 they do not have any air-conditioning the staff is suffering that customers are suffering your candy is melting it's a damn shame because I heard it was called in this morning please do something about there's a SAP and I want an answer shame on you in this heat .
Apparently I have to put more on here it won't get noticed this is ridiculous one sentence of a complaint should do it something needs to be done and I want an answer my email is [protected]@sbcglobal.net. I'm only sorry I got here after hours to reach you