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Dollar General
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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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J
3:23 pm EDT
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Dollar General falsely accused of shoplifting

I went in to our local dollar General store today (Wynne ar store #01847) to pick up some supplies for the house like laundry detergent etc, as I was looking down an isle I was approached by whom I'm assuming was the manager or assistant manager, she tells me she needed to talk to me and led me to another isle and said that one of her customers seen me steal a lighter and she was banning me from the store, without showing me any proof. My day was already wrecked then I walk in on this I was humiliated and pissed off and thought it would be best to just walk away then. I have never stolen anything in my life so why a lighter? I am not the only one that has had problems from her. I want an apology.

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1:46 pm EDT

Dollar General manager talked crazy to staff in front of customer's

Staff (Brianna) asked him not to address her of front of customer's. He yelled at her in front of a store get off my clock not p professional at all young lady had tears in her eyes thats being called bullied by your manager he needs to be dealt with his always rude to people everytime you go in the store he has an attitude with staff or customer i witnessed him several times before willam the assistant has a very good way of taking cara of customer's ms bianna been there a ling time everybody like her personality alot. He needs to be discipline the manager your store Covington pike stage road Memphis tn

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S
7:18 pm EDT

Dollar General store condition/employees

I live less than a mile from the local Dollar Store. The store NEVER has anything on their shelves. The employees there always have attitudes with their customers. They are always on their phones while checking people out, they never say anything to you at the check out. (Hi how are you, or did you find everything okay?)The store is ALWAYS a wreck. It seems like the trucks never run for the store because everytime we go, their shelves are always empty. I feel like the employees should do their jobs better. There is no reason why the store should be as messy as it is. Very disappointed with this store. They make the whole corporation look bad.

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10:02 am EDT
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Dollar General expired items on shelf

I live one mile from the Dollar General Store at 6905 Mableton Parkway, Mableton, GA 30126 so I frequent the store daily, sometimes twice a day for purchases. I constantly see expired items on their shelves but this time I decided to take a picture yesterday.

Many items that I purchase from there taste funny and do not have a date, such as chips and cookies. Many times, I have to correct the price that rings up and every time I point it out, I'm correct and they have to go back to verify. If I hadn't been watching closely, I would have lost out on alot of my hard earned money. I am sure many unaware customers pay more than the posted prices and just don't pay attention.

The manager appears to be on drugs of some sort. She is always shaking and talking really fast and I heard her tell another customer that she takes her medication as required so maybe she's in rehab. She has on several occasions been rude when it gets close to their closing time. If I get there ten minutes before they close, I am treated like trash on the street.

Please do something about the management of this store, the expired items and the incorrect pricing.

Loyal Customer that's fed up.

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7:13 pm EDT
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Dollar General manager

This situation happened at the Dollar General on South Main Street in Barre on March 29th. My son Andrew walked to the Dollar General to wait for the city bus. As he approached the bus stop in front of the store and tripped. Well the manager called the Barre Police Department and told them he was intoxicated. When in fact it was proven by the police that my son wasn't intoxicated. If the manager was paying attention to his or her job instead of outside the job, none of this would have happened. This is not the first time this manager has called the cops on my son. If this is not dealt with and it happens again I will be forced to file a lawsuit against your company

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6:03 pm EDT

Dollar General truck driver

I am complaint about a Dollar General truck driver that almost ran me and my daughter off the highway today. He did not signal until he was already moving into our lane, we had to slam on the brakes scared my grandson myself and daughter to death. This is not the first time while traveling that this has happened with your company drivers! This occurred 3/29/2018

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9:47 am EDT

Dollar General exchange with digital receipt

I bought a DVD at the new DG in South Boston, VA. When I opened it, it already had a scratch on it. So I took it back to exchange for the exact same thing. I didn't have a paper receipt, but I did have a digital receipt because I had used my digital coupons on that transaction. They ended up not having anymore of that same DVD so I wanted to exchange for a DVD that was $15 more and just pay the difference. The cashier checked with her manager and said that they didn't do exchanges with digital receipts. I thanked her and bought the other DVD anyways. I did some research and read on the DG web site that digital receipts are accepted for returns and exchanges on most items. So I went back to check again. Still, nothing. All I want is something in the place of this damaged DVD that was sold to me. Preferably the exact same movie because my kids were beyond disappointed when they couldn't watch it.

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Update by Jessssiking
Mar 29, 2018 9:48 am EDT

This is in South Boston, VA. not Massachusetts.

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3:49 am EDT
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Dollar General manager/store condition.

Store is disorganized, unstocked.Manager appears to be on some form of drugs.People seen coming and going after closing, Usually around midnite.I have stopped going in there because hard to get around stuff in isles, since I'm disabled.And most times, what I go in for isn't on shelf, just empty space.The card chip reader works sometimes, more often not.I will drive 18 miles one way to a different store as will my friends and family.In this small town, that's a lot of lost business for this store.

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4:33 pm EDT

Dollar General product not on shelf

3751 South Pine Ave store. Stephen is the manager. He showed me his phone 3 days ago that goldfish and tropical fish food was ordered. I walked to the store today and he apologized for the product not yet on the shelf, still "on the truck". He and an assistant manager were working on shelves. I am 65 years old and depend on that store. Poor customer service.

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4:21 pm EDT

Dollar General complaining about an employee

My husband went to the local dollar General im Atlanta ga acworth off new hope to just grab dog food at aroun 9:55pm 5 mins before closing time...The employee Marjorie was very rude while letting people out the store cause it was locked and yelled at my husband saying UMM WE ARE CLOSED..rolled her eyes at him..he said well you dont have to be rude about it and like a child locks the doors AGAIN and making hand jesters at him while making faces at him like a child! This was all at 9:55 5 mins before closing...this isnt the first time with him me or anyone else..ive heard her be rude to customers and she talks to much while checking people out and it takes forever...

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9:01 pm EDT

Dollar General manufacturing and digital coupons

I recently went to Dollar General in Goshen Va. I found the products I wanted. Then went to the checkout. I input my mobile number to take off the coupons I had. Then handed the cashier my manufacturing coupons. I had 1 box of lipton tea, and a coupon for Suave professional shampoo. The cashier took my coupons. I had 2 for the suave shampoo and conditioner and one for the tea. It took one of the coupons and not the other. Or the one for the tea. The cashier scanned them, and it didn't go through, the same with the tea. So the cashier, went in highlighted the item and scanned them again and would not accept. The cashier did not offer a solution. She just handed them back and said the register wouldn't take them. There is no reason they should not have been accepted because there were digital ones and manufacturing ones. I made sure that it was the correct product on the coupons before I took them in. This isn't the first time this has happened. Its not with all the cashiers just certain ones.

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7:32 pm EDT

Dollar General store manager, march 27 2018 between 4 and 5..

Hello seeing that I live right down the street from this dollar general.. I have two sick children and didn't want to make a trip to walmart. I always go to the dollar general.. Well straight to the point I grabbed what I needed and decided to use my otc card given to me by my insurance company. Jose a new cashier whom the store manager was training rang up my items and I scanned my card and asked my balance, jose asked the store manager what does he do next.. The store manager asked to see my card and laughed and said we don't accept that it has to have a visa or master card logo and she continued to laugh. I felt so angry and embarassed. I told her you do accept it you just don't know how to use it.. If there were not customers behind me and my sick children with me then I would have told her a piece of my mind.. But instead of acting ignorant like her I called corporate and made a report with a ticket number.. I will not be going back to the dollar general, walmart will have my money from now on.. The incident happened march 27 2018 around 4 to 5..

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11:34 am EDT
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Dollar General total.com phone

My children purchased a phone for their father for Christmas ar Dollar General. Even though the phone was purchased in the area it can not be activated & used in the area.
As you can see By the attached pictures I contacted Total.com as well as Dollar General who refused to refund the phone.
It is just wrong that this should happen, I cannot let it go and let them lose the money. I shop at Dollar General pretty often ([protected] my account) but I am considering stopping.

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5:30 pm EDT

Dollar General management complaint and employee

3/25/18 I went to store number 1650. When I entered the store I could hear 2 people talking and discovered it was the on-duty manager and an employee. I was there for about 10 minutes. After making my selections I could still hear them talking. I waited at the register along with another customer. Finally, I went and asked them if anyone was going to check us out so we could pay. The other customer had put her items in front of mine so I set them back to the side from mine. Then the employee grabbed her items and rang them up with mine assuming she was with me. He clearly was not paying attention to his job. I guess he wanted to get back to his conversation with the manager. The manager, of course, had to void the item.

This was ridiculous and is not the way a store should be run!

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12:53 pm EDT

Dollar General dollar general brand body wash

I purchased your equivalent to Olay moisturizing body wash. I showered with it last night and once I dried off I became very hot and began itching all over my body so badly that I couldn't even lay with a sheet on me all night. I took an antihistamine but it didn't help very much. I have been miserable for over 12 hours. Should I throw it away?
Can you send me some type of reimbursement and something for my suffering?
I shop your store 2 to 3 times a week and this is the first time I have had a reaction to your brand.

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Mathew45
, US
Apr 02, 2018 4:01 am EDT

seriously this isnt the stores fault

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J
12:45 pm EDT

Dollar General rude cashier at checkout

Well im joshua Barfield an employee at Dollar General store in Newton georgia store number 08185. Anyways my co worker name brittany woodard was ringing me up on cash register i done clocked out and was checking out. And she hollered at me in my face and said dont get no attitude with her. I Was off the clock so i was considered a customer not employee then. So i dont like way i was treated. I'll shop somewhere else... That was very inapproiate behavior.

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Update by Joshua Barfield
Mar 25, 2018 12:46 pm EDT

It just happen today

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L
9:09 am EDT

Dollar General expired products

On Sunday March 25, 2018, my husband went into the Dollar General on Columbia Drive in Decatur, Georgia to purchase a few item. When he returned, I noticed two gallons of milk that he purchased from this store was expired. This isn't the first time something of this nature has happened. When returning back to the store, nothing was done due to every gallon of milk in the store being expired. This isn't only a waste of money, it's hirribke business. As a previous Assistant Store Manager for Dollar Express, this is unacceptable.

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RemoveWithReason
, US
Mar 25, 2018 10:56 am EDT
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"As a previous Assistant Store Manager for Dollar Express, this is unacceptable." What in the [censor] do you think makes you so special about having been an assistant store manager? You think you deserve better treatment because of previous status? How about you tell your husband to pull his head out of his [censor] and look at the [censor]ing dates on the milk before he buys it. Don't like that the cheapest store in your town sells borderline expiration dated milk? Then go to a different store. You're nothing special.

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J
12:22 am EDT
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Dollar General manager unwilling to correct coupon mistakes

I was checking out and had used digital coupons. Before I was finished I asked the cashier to make sure the discounts had been applied. She told me there was too much on the receipt and advised me to go over it and if anything was missed, her manager would correct it. I took everything to my car and reviewed the receipt. Multiple digital coupons were missed, which was frustrating because they were items I normally wouldn't have purchased. The $5 Off $25 Saturday only coupon was even missed. When I came back in to have the manager correct my total, she told me she didn't know how to fix my issue and handed my receipt back to me. Aggravated to say the least.

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7:27 pm EDT

Dollar General out of date merchandise

on march 24, 2018, I purchased 2 packs of energinzer batteries aa4 fpr $4 each. they were marked with a coupon for $4 refund for purchasing 2 packs. when I got home to use them the expiration date was to be redeemed by march 30, 2016. how can i get my money back and be assured that my community store does not sale out of date merchandise anymore. thanks, regina leighton

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2:05 pm EDT
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Dollar General speeding on residential road

At 1:15cst PM time a DG driver was travelling at an uncontrollable speed on a county road that he had no bussiness being on. He was heading East on Lee Rudy Rd in Owensboro Ky. Please tract this incident and correct these issues. This driver should have never been on this road. This road is a hilly county road with children in about every house. Please keep these large trucks off of county roads

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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