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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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L
10:22 am EST
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Dollar General cleanliness

It was very nice to have a new store when this store was built but it started to go downhill very fast. The store is very cluttered you cannot get down any aisle at any time of the day you cannot find any help. All of the clerks and managers are always on their cell phones outside when you pull up no one is in the store every single time they are on their cell phones and smoking a cigarette out front when you try to check out you stand in line forever waiting on them to come back inside to check you out. The lines are super long because no one is at the register to check you out because they're smoking or on their cell phones. I can not get down the aisles at any time of the day morning, middle of the day, or night. These are not just stocking times but they have everything sitting there like they are stocking shelves but the junk is falling all over the floor and I cannot get around I have to go back around to get something on each side of the aisle I cannot go down the aisle completely it is ridiculous it is so embarrassing and just disgraceful to have a store like that and I feel like you should know about it and something should be done especially after it was such a nice store to begin with.

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Update by Lynn Davis.
Nov 06, 2018 2:02 pm EST

Not true. I knew that would be the excuse. This is like this every single day. I can go in that store and it looks that way every day any time. Has been for 6 months almost. I'm not making this up. It is like this every single day. And not just stocking as I stated. Junk in all in the floor. Not to mention. I stated how the managers and clerks are always outside smoking while I wait at the register. And on their cell phones gossiping while checking me out. It's getting worse. But of course my first complaint wasn't taken serious as I thought.

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Fed up with entitled people
, US
Nov 06, 2018 3:57 pm EST

You do know the this is an open forum and dollar general doesn't monitor this site. If you want to complain do the survey or call customer service. But they don't care that is why there is no staffing and the ones who are there have a tendency to give up and not care. If the company doesn't care enough to give the correct support to its stores the employees cant to much

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Author of the review
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Lynn Davis.
, US
Nov 06, 2018 5:09 pm EST
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Gotcha.

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Fed up with entitled people
, US
Nov 06, 2018 1:07 pm EST

Looks like truck day and trying to set Christmas. And since stores run on a very low budget for payroll there is usually only a couple people there at a time. This is not employee choice, this is the hand they are dealt. A little patience from customers while they work through it would be great, but I guess understanding is to much to ask for.. stores are not perfect 100% of the time.

ComplaintsBoard
J
6:00 pm EST

Dollar General manager and store issue

Hello,

I am so shocked to have seen this stores manager today.
First off, the store is a mess. I have taken photos of a bucket of dirty water with a mop in it, at the front door. There was a glass broken by a customer that stayed there for over 10 minutes and was still there when I left. An "assistant manager" as I was told, she was on the phone on a personal call the whole time I was speaking to the man that worked in the store.
Ok so now for the incident. I heard a woman yelling about what was not done in the store. She was yelling at another male employee. Yelling at him like he was a child. The store had a couple of people shopping while she was just degrading him. He was being calm considering he must have felt embarrassed by her behavior. She went on for at least 10 minutes about how nothing was done, but I heard him say he went home. So whoever was there didn't do their job and he was being blamed for it. She was raising her voice through the store. It was a rant that seemed to be more about a power control issue then anything else.
I had to go speak to him. I was so in shock by her unprofessionalism. He was amazingly calm and helpful when I asked if she was his boss. I apologized for her behavior. No one should be put in that situation where they are humiliated in front of other people for something they didn't do. Even if he had done something wrong, no one deserves that by any other human.
I asked for his district managers number and he graciously gave it to me without bad mouthing her. Which took a lot of restraint in my opinion.
I had heard from my son in law who worked at this store that she only hires her friends. So they get the shifts they want and do what they want. The other have to pick up their slack. This is why he left because of her.
I will be calling tomorrow to speak to someone about this because I don't think it should be brushed off.

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3:21 pm EST
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Dollar General service to customers.

I have been a shopper in the Dollar General Store in Goldthwaite, TX for a long time. I have experienced a couple of my worst experiences the last few weeks. I was shopping in the store at around 11am Saturday 11-3-18. I have been in the store dozens of times when there is only one cashier available to check out. The line I was in Saturday was long. I understand that there will be occasions when I have to wait but on this day I couldn't do it as I was truly disappointed with the store Manager and the manager that was running the register at this time. Her name was Ashley. She did not handle a situation with another customer who was irate and walked out as I did.
I never thought of submitting a complaint but I just had to this time. Ever since this new manager Ashley started here the service from her has been terrible. I have spoken to the Store Manager but have not had any follow up from her or for all intensive purposes does not seem like this Ashley manager has been trained properly. She continuously has conversations with other customers who seem to be her friends that are uncalled for. The lines are long and these conversations are not necessary.
Again I have spoken to the Store manager but she has not done anything as I have asked for some kind of answer and have not heard anything.
I have thought about not going back to the store anymore because of these last 2 experiences. I do not want anything just good service and engagement from these 2 individuals.

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Fed up with entitled people
, US
Nov 05, 2018 8:11 am EST

It is not the store managers job to report to you... conversations between her and her employees are private and the outcome is none of your business.

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S
10:29 am EST
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Dollar General dirty store and employee parking

My complaint is in regard to the store on Cedar Street, Mason, Mi. I have noticed that the employee's park in the spots that should be customer parking (closest to store). I feel employee's should park out so customers can utilize the closer parking. They are in first and second spot. My other problem is how messy and dirty the store is. Floors look as though they never get mopped and stuff is always laying in the isles. Boxes all over the place. Quit often you have to wait at the register before an employee comes up to wait on you.

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nana1806
, US
Nov 05, 2018 6:19 pm EST
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I agree about the stores being dirty and stock on the floors maybe if they would allow more employees and more hours the stores would look better. the bottom line is not always the almighty dollar. People will quit coming to the stores, then where do you get your money. Dollar general upper management should care more about keeping the customer happy then the money will follow. Managers and employees are leaving out of frustration. there are only so many hours in a day. Maybe hiring someone to just stock would be a solution.

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Fed up with entitled people
, US
Nov 04, 2018 11:56 am EST

So your mad because you have to walk a couple extra steps. Suck it up

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K
7:35 am EST

Dollar General store 14214, milton/georgia vermont store

I called already this morning. My name is kevin hayes. You have a major problem with your store there. I understand that dollar general is a very busy and generally a very good place to shop as we do all the time no matter what town we use to live in. What I am finding incredible is this store is so understaffed for stocking that for days it seems, all the isles are blocked with inventory in giant carts/dolly's. I had to move 5 full carts to get to the things I needed from my grocery list, further, I was constantly blocked from going down many of the isles and my cart would have to be jammed by your dolly's.

I know you guys are not perfect, but for christ sake, it would be nice if rather then leaving your carts out, and they often are left out everyday, it would be nice if you hired the appropriate overnight stockers to fill your shelves and clear out the mess, and believe me it is a constant problem. They are poorly managed or the lack of help at the store makes it impossible for people to shop there.

Every month we shop at your store for major things to save on... We live in a rural town and getting to other locations is hard to do as the nearest one is 15 minutes away. You are understaffed to the point of customer frustration at this location. Would you please fix this problem.

Sincerely,

Kevin hayes

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Crybaby64
, US
Nov 08, 2018 9:35 am EST

I believe that all Dollar Generals are understaffed and it makes for poor work & cranky Managers. I have been in so many dollar generals lately, not because I work for them but for another company that does work for them. And I have noticed the same things that everyone is complaining about. I even know of a store that has a manager that is supposed to work 50 hrs a week, but only works maybe 15 to 20 hrs a week. And I know managers who are so stressed out that they just don't care. They are there for a paycheck & that's all. They don't care what the store looks like or how they treat people. I used to work for DG a long while back, but was demoted from key holder back to cashier, because I paid too much attention to company policy. So yes, I quit. That same manager has repeatedly tried to hire me back. But I will never work for her again. She is pretty hateful & talks about everyone behind their back. But she has been with the company for a while now, so her job is safe. Won't mention store #'s or names. If the company wants to really know what's going on, they would read these complaints & talk to their customers & get issues resolved. This store is getting too big like Wal-Mart where they forget about employees & customers & its all about the money.

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L
8:50 pm EDT

Dollar General check

I am sending this email out to you I have been calling Human Resources all day today 11 to of 2018 been calling since 8:46 this morning trying to get through wondering why I have not received my check I kept getting disconnected and then I kept getting put on hold then I kept getting put connected to people that had voicemails why does everybody else get their check and I have not got my my name is Lisa Hurd my ID number is 58730 and it has not been deposited into neither one of my Banks and why am I having to wait for my money this is an appropriate

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Fed up with entitled people
, US
Nov 08, 2018 4:35 pm EST

This is a public forum and DG does not monitor this site. Keep trying the phone numbers you have till you get ahold of someone, but please be careful putting personal information on here.

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F
3:56 pm EDT

Dollar General service

The service in this location is always very slow most of the staff is wonderful but the main head manager is a peice of work she talks down to the other employees and always makes snide marks to the customer's one employee is her friend and is constantly in the store off the clock following behind her or behind the counter interrupting the work flow. The store stays messy unless they know there is an upcoming inspection and the staff is over worked because she can't keep employees

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9:42 am EDT

Dollar General digital coupons

So nearly every time I go to dollar general, I have digital coupons to use. I am a single mother of 6 so it really helps to save! However, there has been several times when the Digital Coupons will not work. Yes, I get the correct items and the correct size/amount required! This morning it froze up the whole system. It took about 10 mins to get it going and I ended up just paying full price bc a line began to form. I mean what's the point in taking time to download this app, going thru and adding coupons, shopping for those specific items then it doesn't even work?! Family dollar is right down the street, I could just download their app but I like the customer service better at our dollar generals, so I would appreciate the issue being resolved. Thank you for your time

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capture1
, US
Nov 22, 2018 10:39 am EST

Doesn't anyone realize that family dollar is owned by dollar general corp.? So really a threat about going down the street to family dollar is really not much of a threat.

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S
7:33 am EDT
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Dollar General store shelves are not being stocked therefore I cannot purchase what I need

The store the last several times I've been there the trash is always overflowing onto the ground, the aisles cannot be accessed (at 90% of the stores in town and there are several) and only one employee working. A) How can I use a cart in the store, B) How can I buy product when it is in totes on the floor blocking areas and less walking space and C) How is an employee supposed to stock if they are running a register? Apparently your business model has changed and needs to be addressed! I really like DG - for many years now and used to be a big fan but now I can't buy what I need because it's not on the shelf.

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capture1
, US
Nov 22, 2018 10:47 am EST

This happens more than you know, its partly the managers fault unless he's new and inherited the mess, but it's also the way dollar general is run. This particular store probably has a lack of employees to do the stocking, or the store is not given enough hours for payroll to ensure that people can be there to do the stocking. The "COMPANY" always waits until a store is in crisis mode before they will even consider bringing in help from another store to get the stock put out. For all intensive purposes dollar general is a cheap company when it comes to paying people to get a job done and they don't treat the employees very well so the ones that are there leave.

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Crybaby64
, US
Nov 08, 2018 9:42 am EST

I agree with you. I have been to stores who have gotten in three trucks back to back with nowhere else to put the rolltainer or u-boats. This one store had back room full, the whole store had full rolltainers down every isle & a another truck was pulling in to unload more. Wow. I asked the manager, "where are you gonna put it? Outside?" The man was almost in tears. Too much product, not enough employees or room to put all of the stuff sent to the stores.

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Sweet cheeks
, US
Nov 04, 2018 10:32 am EST
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Employee's parking in closest spots to store. Those spots should be for customers. Dirty store! Floors look as though they are never mopped or cleaned. Stuff laying in isle and looks very junky.

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U
5:04 am EDT

Dollar General store manager, vacation pay

I worked for Dollar General for 2 years and 8 months assistant store manager found out that the manager was raw punch editing our hours back by 15 minutes at night to save on whole store hours. One of the cashier said something to her about it when I came into work that evening she had pulled Atlas off of my login so I can no longer view it ...couple weeks later after some bad personal times being late and getting wrote up.on my last day my cat got hit by a car took him to the vet had to have them euthanized.got a call from my daughter that was that her dad's and CPS was taking them into State custody call my manager yes it wasn't an hour before I was supposed to be there about 10 minutes 15 minutes before told her what was going on she said I need to get my butt to work, got there got a drawer counted it rang up a couple customers she said come in office and turn in my keys. Terminated for being late which if I did not that I can get my butt into work could have saved my kids from CPS getting them from my ex-husband..then ask about my 32 hours of vacation time left she said she would put it on my check which she never did see me after I messaged her again about it and then she also accused me of stealing merchandise and said loss prevention was going to be there to investigate, and she is telling all the employees this which are telling all the customers which I know outside of the store.. in my time there I left my cell phone at the store would she looked through and read everything in it along with her husband in the office took it home with her lied to me when I asked her about it and didn't want to bring it back to me okay roll punch editing art I'm cutting back or hours that we worked would call me into work for her so she could go get her Suboxone at the Suboxone Clinic while I was off the clock because we didn't have the hours Said she would be Gone 15 minutes and an hour later or maybe two, she would get back and then say well if you could have came in earlier, it wouldn't have took me so long as I'm working off the clock..she didn't want to do the paperwork match up any of the store reports two invoices so I had to take them home and spend hours doing them off the clock just to get caught up, which she expected all the time after that.. sad that we had to be clocked in 5 minutes before each shift or we were late and we would get wrote up for it, can you put a family emergency come up for her and all I better be ready to come right to work for her because she has a family emergency or turns out to be her teenage son didn't come straight home from school and was sitting talking to a girl in the cemetery beside the school that was her family emergency that took 2 days off work, but let something happen to me or another employee in particular that she picked on and it didn't matter it wasn't important we got wrote up didn't mean we should be late, not a good excuse... Now what should I do with this information

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Fed up with entitled people
, US
Nov 08, 2018 4:40 pm EST

Once you quit or are terminated you are not entitled to vacation pay, it's in the employee handbook. Vacation pay can only be used while you are employed. They don't do payouts. The rest seems like payback because your mad that you were fired. Sorry!

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C
7:33 pm EDT

Dollar General store

Since they done the "remodel" it is ridiculous. You can't walk through the store. The shelves are bare. Not enough employees and unfriendly. If they would pay there employees then they may get someone who will actually work. You get what you pay for. The store keeps going downhill. They have rolling carts sitting everywhere. You can't get a cart up and down the isles and can't see the little bit of inventory they have.

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Fed up with entitled people
, US
Nov 01, 2018 1:12 pm EDT

Wow work retail and see how you like it. Customers with attitudes like your is why employees respond the way they do.

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E
6:52 pm EDT

Dollar General an employee

I'm am livid at this manager or what ever she may be at this store! Her name is Crystal I've visited the store but before going to the store I had stopped in jimmy johns to eat my 9yr old daughter and I! But this young lady was smoking marijuana by jimmy johns! She really needs to be drug tested bc that is and was outrageous! I'm still in disbelief!

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capture1
, US
Nov 22, 2018 10:55 am EST

What a employee of dollar general does off the clock and away from the company is none of your business.

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Fed up with entitled people
, US
Nov 01, 2018 2:38 pm EDT

She was not on store property. Not a thing dg can do. Mind your own business

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N
8:18 am EDT
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Dollar General management

8620 Asheville Hwy, Boiling Springs, SC 29316 Went shopping at 8:30am to get a few things. When I was walking around shopping I heard this woman cussing!I continue to go checkout and turns out it's manager who's name is Caroline. She was very rude and unprofessional! Very disappointed! I have kids and will not be back if this is what you as a company condone!

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Fed up with entitled people
, US
Oct 31, 2018 10:46 am EDT

Suck it up! Everyone has a bad day. Not everybody can be perfect every minute.

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M
7:20 pm EDT

Dollar General unethical behavior

I am urgently wanting to report an employee at a local store in Beaver, OK 73932. Her name is Danielle. Every time I go into the store, she will greet and talk to the customers before and after me, but she will ignore my hellos and goodbyes. She slams my money down on my items and turns away from me. There are multiple times I contemplate on even going into Dollar General anymore. This is the only store near me. I would rather go without, or drive 40 minutes to a different state and town to get what I need, rather than enter this store.

I do not know this employee, but my friends and boyfriend all have similar problems. Simply, she chooses not to like you, and treats you like actual trash. I have no interest even shopping here anymore. I really hope something gets done about this.

I came out to my car today and cried. I am tired of her behavior as once again, I don't know who she is, but she is working there every day and making me anxious and miserable when I walk into this store.

Please do something about this employee, so I can continue to shop without fear of being judged, ignored, and treated like less than a person.

This really affects me and my daily life. Dollar General is the only store that has the things I need in my area. As said, it has gotten to the point where I no longer want to shop here because of this employee.

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capture1
, US
Nov 22, 2018 10:58 am EST

I don't think we are getting the whole story here.

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Fed up with entitled people
, US
Nov 01, 2018 2:40 pm EDT

Ignore her and mind your own. Go in get what you need and get out. Don't take everything so personal not everything is about you.

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Crybaby64
, US
Nov 08, 2018 9:44 am EST

Wrong. Rude is rude. Who are you, a DG employee?

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J
1:54 pm EDT

Dollar General condition of store and personnel

I love Dollar General. I shop there at least 4 or more times a week. However, the store located near me on Highway #91 in Albany, Georgia is always in a mess. Merchandise blocks the isles so you cannot get a shopping buggy down some of them. There is always merchandise sitting everywhere ready to be put on shelves yet no one is working to do that. There is hardly ever anyone at the register to check you out. You either have to seek them or someone yells "there's someone at the register". The personnel there are friendly WHEN they are not on their cell phones. There in lies the problem. Every other Dollar General store here is always organized and clean. Where is management at this particular store? I am not usually a complainer but today was the worst I've ever seen. Unless something is corrected in this particular store I do not want to shop there ever again. There is no excuse for laziness. Please do something for your own benefit..

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1:47 pm EDT

Dollar General investigation

I understand what I did was wrong.my manager told me and another girl we could get stuff and pay for it when we got paid. My issue is I got fired when the manager and other girl was doing it and nothing seems be done about this. there has been multiple times that the manager has left and deposit being took I have dates starting in Nov 2017- Jan 2018 . There is a 19 old cashier there and has been left alone multiple times and we carry beer and wine. Many times the employees can not take there lunches or management dose not tell them too.iyems from vendors have been took home and damages.

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Fed up with entitled people
, US
Nov 01, 2018 3:33 pm EDT

So your taking everyone with you. Suck it up you got caught

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12:43 pm EDT
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Dollar General total wireless samsung android and brought card with unlimited talk and text

Brought the Phone this past summer has been working no problems what so ever but I brought a new minutes card at the first of the month and last week my phone stopped working because the Dollar general that I got the phone from no longer sells this phone now I do not have a phone and I wasted $35.00 dollars for the card and what ever I paid for the phone. What can I do I got this phone because it worked everywhere for me and I have my handicapped niece that I have Guardianship of who is handicapped and is in a wheelchair that was why I got this phone it worked anywhere and everywhere but now I have nothing, can you please help me I need a phone if for nothing else when I have my niece with me.

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4:18 pm EDT

Dollar General wait time at check out

Every time I go to dollar general in port richey florida locations there is always a longer then usual wait time for me and I will no longer be going to the general until the customer service improves. First the register has zero counter space for people with items in their hands that think it will be fast but it never is. There is always one person working and they could care less about opening up a register when the lines get long like the other good stores do. Last two times I was held up waiting for manager to take something off with their key as apparently the cashiers can not do this simple task. Make the counter longer and improve wait times or I will not never be back, family dollar seems to have better service.

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capture1
, US
Nov 22, 2018 11:04 am EST

I say again, this is not a legitimate threat to the company, Dollar General Corporation owns Family Dollar. They as a company don't care if you take your business there, they still get your money.

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Fed up with entitled people
, US
Oct 29, 2018 5:53 pm EDT

Bye!

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T
1:28 am EDT

Dollar General service

Information. I am trying to see if dollars general would donate to feeling the less fortunate for thanksgiving but am unable to get a hold of anyone. The people at the store would not give me any information on how to contact anyone to ask about donations and then I try to put in [protected]@dollargeneral and nothing. So maybe this way I can get some attention
Hello to feed the less fortunate is a wonderful thing and I just can't accept that dollar general wouldn't want to donate in some way thank you

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Fed up with entitled people
, US
Oct 29, 2018 11:03 am EDT

Call customer service! Dollar general will never see this post

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M
10:01 pm EDT

Dollar General an employee

I recently went to Negaunee DG in Michigan, where I always go, and noticed a new hire. She was very nice at first but as the checking out proceeded, she was a little hostile. She was also not very nice to fellow employees, as she was bossing them around very harshly. I also don't know her stance; possibly could be in a manager stance. I guess it could be the stress but I do hope she will ease out as the job goes on. Thank you!

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Chris1977
, US
Oct 29, 2018 9:58 am EDT

Most new people are that way to make an impression on their supervisors. As time goes by and gets to know everybody, she'll be fine.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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