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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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10:49 am EDT
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Dollar General very rude cashier/manager

The cashier and manager working at the Dollar General In Ilion, NY today were so incredibly rude, I will never shop there again. I was picking up 2 items, a birthday card and a candy bar. I was the second person in the only line open. The cashier knew the man she was currently cashing out and they stood there chatting after she had cashed him out for a very long time, ignoring the fact that there was another person with a squirming toddler in line behind him. After waiting for them to finish their conversation and the man finally left, I got the counter and put my 2 things down and the woman looked me right in the face and put a "register closed" sign in front of me. She said "The register on the other side is being opened now, you can go over there and she will help you." So, I picked up my kid and my lousy 2 things and walked to the other side and proceeded to stand there while the 2 cashiers chatted and completely ignored me and the 2 people in line behind me. Finally I said loudly "GEE, I HATE TO BOTHER YOU BUT I NEED TO BUY THESE AND GET GOING." I got no reaction from the 2 women but the cashier picked up my things and scanned them all the while still talking to the other lady. The cashier did not say a word to me or even look at me. I selected cash back $20 to put in the birthday card. The girl handed me the receipt but no money. I said "Excuse me, you owe me $20." She turned and looked at me for the first time with a dazed look on her face and said "No, you used debit.. there was no change." I explained that I had gotten cash back and she argued with me about it until I slammed the receipt on the counter that clearly showed she owed me $20 cash back. She said "Well you don't have to be RUDE about it!" Then she got the $20 and tossed it at me instead of handing it to me and it fluttered to the floor. I asked if I could please see her manager and she pointed to the other girl that had put the "register closed" sign in my face. The lady leaned over and said "Ma'am if you have a problem you don't HAVE to shop here. Have a nice day." I couldn't believe it. The man in line behind me said "Wow", set his basket down and walked out. Then in the parking lot he said "Unbelievable, you should call their corporate office." I did actually call, but THAT horrific display of "customer service" is for another post! I DO NOT recommend the Dollar General store in Ilion, NY.. at least not if those two jerks are working.

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mandy I austin
Louisville, US
Jan 16, 2015 4:52 pm EST

A complaint was made from a customer to the district manager. I witnessed this phone call. One of the employees called a customer a . Well nothing was done to the employee. No write up...nothing. Now iv have had many customers say she is rude, nasty, not courteous, and she still has her job. I lost hours, because of her. So to me thats saying. Dollar general doesnt care about there customers or there employees...cause i was given 5 hours. And tell me this to be a key holder your suppose to have a license and car... She doesnt have either. So how did she get that position. I love my job loved my customer only thing that kept me there

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11:34 am EDT
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Dollar General bad attitudes

my 2 year old accidently peed in the store unaware of him doing so the store clerk asks me if he peed i said "no" and my cousin said he may have had an accident. She starts yelling at me to go clean up the pee. I told her no its her job. The my cousin said jokingly around that I need a job the clerk said I WOULD NEVER HIRE U! And demanded that I left the store so I did so.

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littlekitten
, US
Jun 09, 2013 9:52 pm EDT

Seriously you need to grow up, I may work as a cashier but I am not your babysitter and there to clean up after your kid. Yes kids have accidents, and maybe you should have been nicer. But its a health hazard and nasty...

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4:40 pm EDT
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Dollar General rude/lazy/unprofessional

I shop at my nearby dollar general and the manager chris is the laziest mf to ever land a job! The shelves are never stocked! Ever! I was in last friday looking for a product they did not have stocked, I was told to come back on mon. Because they have a shipment coming in on sun. And will have it stocked by mon. I go in mon. And not one box has been opened. Chris starts looking through boxes and I helped him for awhile before he asked for my number to call me when he found it. No call came so I waited until tuesday to go back in and what do I find?... Not one box or bin has been touched, emptied, looked through or stocked. Then chris tries to tell me he has been there since 6 in the morning, yet, according to the assistant manager, all of this should have been done by monday! I have had rude cashiers in the past that were allowed to keep their jobs and nothing is done about your complaints... They fall on deaf ears. And yes... Cigarettes seem to be the only thing on these people's minds! As they are scattered along with trash all over the entry way and parking lot of this store #11830 roswell, nm. 5829 s. Main.

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nickcaston
, US
May 26, 2016 8:51 pm EDT

The dollar general in gastonia/kings mountain the receipt say store number 4723 is one of the most unsanitary store I have ever seen and walked in to in my life the manager needs to step up I ask the little girl that was in charged that night if she was ok cause they had her stocking dog food and washing liquid she looked so over heated I think someone need to look into this store

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Kimberley Mccarty
, US
Mar 31, 2016 6:44 am EDT

i was just at dollar general store 10385...the cashier was very rude n mad when i had to add adollar n ten cents in dimes to my bills to pay for my order... she threw my change down on the counter at me ... n the store always has boxes everywhere on the floor every single day ... i shop at this store everyday but because of today i will be shopping else where from now on...this used to be the best store for me to go ...

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Kimberley Mccarty
, US
Mar 31, 2016 6:46 am EDT

im very hurt n upset... this is no excuse for this type of treatment from any store

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Reviewer21286
,
Nov 15, 2015 3:49 pm EST

Stock carts full and empty have the isle so full you cannot get to the product you are in need of. Someone needs to get off their butt and put it up on the shelves. Employees need to stay close to the cash register and not down the back isle trying to do two jobs.

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Reviewer37945
,
Oct 08, 2015 9:15 am EDT

Everytime I go into the Linton, Indiana west side store there are aisles you can not go down because of the cart of merchandise that they have sitting there. Sometimes it will sit there all day and in the evening two or three hours before they close they bring in the merchandise from outside the store front and fill up more aisles. I think they should only bring out the new merchandise as they put it on the shelves and kept the aisles clear for people to do their shopping. There is a new Dollar General in Dugger, Indiana which is in a neighboring town and I go there because it is always clean and aisles are empty. Please do something about the aisles being blocked off in this store. Thank you.

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stars.galore
Houston, US
Aug 08, 2012 7:27 am EDT

WOW YOUR NUTS!

English Ian
English Ian
, GB
Aug 07, 2012 7:46 am EDT

all seems ok jim. the country's buzzin about it now; my part of the country is really quiet and the beaches are empty which is good news for us here.

What with the usual british negativity we started with most of the typically british moaners have been over shadowed by the positives.

My brother and his family visited the olympic park and said they had a fantastic day. I hope the success of the games continues

English Ian
English Ian
, GB
Aug 07, 2012 7:38 am EDT

slimeyjim as deluded as ever!

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LoveEmpress
, US
Aug 05, 2012 6:21 pm EDT

I totally agree! I have witness every behavior that phuckdollargeneral talked about in almost all of the dollar generals. Only one was professional that I have visited and a majority of their customer base consisted of the homeless men that lived downtown.
The cashiers are very rude and lazy. They have to checkouts but they only utilize ONE.
They ask no demand the customers to leave all bags at the front of the store they do not watch these bags and have said that they are not responsible for the theft of your items [censored] if MY items get STOLEN in dollar generals care everything will be replaced by the company plus more one way or another. When you approach the store there is a huge cig smoke cloud made by the employees who seem to be able to take breaks every 30 mins.
I only go to a DGstore if it is the only one in the area. When making complaint they do nothing bc they are buddies outside of work where they smoke and drink together.

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SonOfDad
Joliet, US
Aug 03, 2012 3:59 am EDT

Peter, I am the "Son of Dad", and I can make your account disappear.

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6:01 pm EDT
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Dollar General rudeness

I have worked in the food and beverage service for 40 years. I have never seen such rude and nasty employees as at dollar General. They never greet you in any way or say your welcome. I watched as one female employee was so rude to a elderly gentleman, that I helped him. I will never shop at any of your stores again. You should have mystery shoppers go in or a CEO and evaluate your employees as do other stores. I think you would understand why you get so many angry customers! I may not spend enough to warrant an evaluation of my complaint but I don't see how you will stay in business. There are way to many places to shop and be appreciated. I hope you start to listen to your customers!

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juliebillmyre
panama city, US
Jun 26, 2009 9:56 pm EDT

I was there in the store about 8:23pm and they close at 9:00pm. Anyway that Im in a wheelchair and my legs hurt with severe rheumatiod arthritis. I purchased my item and then asked the cashier (management) about if she could help me with the door. She had no one else in the store but me. She hesitated and turned to me and said "please would be nice!" Wow I was so angry that I couldnt even say anything. Ive been in this wheelchair for a long time and never had I encounted such rudeness!

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mark mickelson
Winter Springs, US
Feb 11, 2012 2:38 am EST

i just visited ur store #06384. when i arrived my greeting was i had 4 min 2 do my shopping. when i left there was no thank u or goodnight. teach ur employees courtesy or lose my business.

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Reviewyou
, US
Apr 15, 2012 10:30 pm EDT

Dollar General on Ridge Road, Hobart Indiana- Who hires the employees? I frequent this store and find that the "newer" employees are very rude. As far as I'm concerned they will not be getting my business any further. I tend to stop there about once a week and spend about 25 to 35 dollars each time, but I will spend my money elsewhere from now on.

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Trevor is now a proud father a baby boy
Markham, CA
Oct 06, 2011 5:40 pm EDT
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You have a lot of nerve calling this cashier rude when you are rude yourself. You have no manners yourself as other posters have stated. A person with manners would say please. A person who is rude does not say please. She would not have been rude to you if you said please. Also what does being in a wheelchair have to do with your inablility to say please? You complain about her being rude when you were rude first. They have a word for people like that it is called hypicriatial.

ANGRY AL
ANGRY AL
Angryville, US
Jul 02, 2009 9:16 pm EDT

And you couldn't say "please" because...?

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2:12 pm EDT
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Dollar General rude employees

I have shopped regularly at Dollar General, but will no longer. The employees are not only rude, but extremely rude, especially a Deb Prible, she does whatever she wants and nothing happens, she has even left younger employees alone while she goes out front to smoke ANOTHER cigarette, all the while letting that employee work without any back up! I am also sick and tired of trying to buy something, just to find out that they have not gotten to unloaded the totes that were delivered. Prible has also lied and said that there are over 300 totes to unload, and we can't look for one particular item, three days later, they are still not unpacked. I have recently heard that the manager, Denise Larson will either be retiring or going to another store, which leaves prible to manage the store. the store will definetely go down the crapper! get rid of that lazy, rude excuse for employee. I will do my best to deter anyone I know and even people I don't to cease shopping at dollar general.

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ConnieGill
Bremen, US
Mar 23, 2010 2:34 pm EDT

I went in to dollar general March 21st, I was tottally humilitated by both the clerk and the manager. I had coupons for my purchases, the clerk mess it up and called the manager. Both were extremly rude... They were both huffin and puffen on having to void the sale. She went to ring it up and did the samething. Blamed me and was slamming my stuff around, over charged me and there were people in line while she was yelling at me for there mistake. I am a bussiness owner in bremen and will never go back in there again... I will also tell all my customers what happened. Connie Gill

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Cindycc
Seminole, US
Mar 10, 2012 2:57 am EST

I went to the local Dollar General in Seminole, TX yesterday to buy a few items. There were so many boxes of new stock laying all over the sales floor. Big hazard for anyone looking for an insurance claim.
As I went to the checkout, there was a female just going on shift while the male was at the register. He was supposed to be completing the sale on the customer in front of me, which eventually he did. In the time of that transaction, the employee never once greeted his customer, but he and the female continued to complain, complain, complain, and complain about the manager. She did this and she did that and she didn't do that, and "what?!" She took keys to the back area so the radio could not be turned down as a customer asked. (The radio in that store is TOO loud and it is on rock music. That is not conducive to shopping music! Next, when it was my turn, he was talking so much to the other employee about their manager, complain MORE that he lost track of what he was doing. I did not tell him, and he just stood there for about 10 seconds trying to figure out what he had to do, put money in the register or take money out? He was trying to remember if he gave me the change yet and it actually made him shut his mouth, ignore the other employee and pay attention to his work! I do not shop in this store because the employees are rude and the store is messy. I went this time only because there was an item I had to pick up for someone else and that is where she purchased it the last time. I won't spend my money there. Too much gossip and not enough work!

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Taylorh2
Aurora, US
Mar 09, 2013 11:28 am EST
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Sounds like you want Deb Prible's job.

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xanth
jackson, US
Nov 14, 2010 9:43 pm EST

I would agree to how a manager might feel living and working in Jackson TN. The employees are very ### to customers and act like they complaing about helping a customer. I tried to make a complaint today due to an emlpoyee intimating me, standing behind me and talking loud and agreesive. This is not the first time and I plan to go back to provoke her into hitting me because this will be the only way to resovle an issue.

I am tired of being intiminated and pushed around this country is going to ### with ###s such is this...We need to stand our ground!

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extremely rude employee
Rock Island, US
Jun 26, 2010 6:40 pm EDT

I was at Dollar General in Rock Island, Illionis with my son and my nephew. i go there very often because of the good prices they have and I can find almost anything i need there that i would have to pay alot more anywhere else. anyways, my little nephew was looking for batteries and they were right by him but on the side where he could not see them. there was a employee stocking in the isle right by him and he polietly asked her where the batteries were at. i don't believe to her knowledge that she knew i was standing near and when she came around the corner she muttered (excuse my language) jesus f:cking christ as she stompped past my nephew and literally almost ran right into him. I saw her face and she had a look of total irratetedness on her face. he was even very nice about asking her. he said excuse me maam do you know where i can find the batteries at. I feel she was totally out of line for the lannguage she used and the attitude she gave my nephew. He's not even in his teens yet and we are a very catholic family. he got in the car and was almost in tears cause he's not used to being talked to or treated like that. i wish i had a tape recorder cause i would be pressing some kind of lawsuit aganist dollar general for letting there emplyees treat people like that. i will be contacting the main office aganist this employee.. i suggest that people who wanna be treated with respect and curtosythat they don't go to the dollar general on blackhawk rd. in Rock Island, Illionis.

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4:16 pm EDT
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Dollar General manager called the nederland police on me

A manager with dark or brunette colored hair and no proof he was the manager after he came to the store counter today called the police on me because I made a refund request with reasoning and also because I don't live anywhere from what he explained about the customer refund status I was in the store waiting on. He called the nederland police on me this morning and I was never assisted from the cashier not refunding the store purchases. The guy is on his shift if their is another issue in jefferson county I need to be pass this complaint for him on.

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3:36 pm EDT
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Dollar General - The awful taste

I bought a clover valley diet cola from dollar general today, 6-5-12. The date on the cola was october 2012, so imagine my surprise when i drank a swallow of it and it was so nasty i had to spit it out, i started to by 2 of them but i m glad i didnt, if you cant sell anything that doesnt taste no better than that you should stop selling it, yuck, nasty,

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10:20 pm EDT
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Dollar General the way management treats the employees

I was in dollar general, I witness the manager (i shop with this store many times) she was telling a new male employee that she was a ### to work for. A few days later I was in the store she was telling a female who was applying for a job, that she was trying to get rid of a male employee and she pointed over at him and he was working away, he was around late 20's. She cackled and laughed. Not only this these females will be smoking in front of the store when customers come in and huff and puff and get mad because they have to put the cigerette down. Unprofessional, the lady should not be in management, she should not be making statements to an new employee that she is a ### to work for, she should not make comment to potential employees that she is going to get rid of a male because she would rather work with females, smoking in front of a business is a big no no.
Where is the training for the managers of these store, where is the humility of treating people especially coworkers with respect. Also are they not aware that this is embarrasement to the corporation. Something needs to be done.

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12:09 am EDT
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Dollar General rude

Dear Sir or Madam;
Hello, My name is Marion Threatt. I am the current CEO of Clearing Services in Memphis TN and a long time contributor to my neighborhood and my community. I have been giving my services to the local Dollar General stores in Memphis for years: buying clearing material and other supplies for my company. My experience there has always been pleasant until one Sunday afternoon. On Sunday May 27, 2012, I was a little dirty from helping my neighbors that day. My sister and I went to Dollar General to purchase a 2pk Super Glue gel (#[protected]-140). As we went to the register we were rudely checked out buy a female cashier. The register didn’t have a closing sign or anything on the register. She then told me rudely that I had to get into the other line after we had waited 9 minutes in that line: while she was staring at us. She then proceeded in saying that “You can go some where else sucker ### ###. “. I then asked for her manager’s direct number and she replied “You can’t touch me. I am the assistant manager for the company. The company can’t touch me anyway. I can say whatever I want to any customer.” After this, my sister and I left the store. Her actions have led me to write this letter. Any employee, including the managers, who are disrespectful to their customers in such a horrible manner, should be terminated from the company. Not only does this give the manager a bad reputation, it also makes the company look bad. To continue the quality service I have experienced before this incident, I feel it is in the best interest of the company to have this manager removed. If you have any other questions or need any more detail my name is Marion Threatt, my email is [protected]@hotmail.com, and my cell number is [protected]. Thank You.

Sincerely,

Marion Threatt

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11:55 am EDT
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Dollar General parking & manager

I was in Dollar General in Parsons, KS 5-22-12. I parked my vehicle out by the street in a parking space. When I went to leave there was a car parked 4 feet behind me and I was unable to back out. I went back in the store to see if they could assist me in having the person move their car, and the cashier nor the manager, were any help at all. I told them if there were lines in the middle of the parking lot, people would know where to park. He informed me that the middle is not for parking. Everyone seems to just park here and their in the middle because they do not know that. He states that is why they have so many fender benders. Then obviously, a sign needs to be posted stating no parking except in designated striped parking places. I actually wiggled my way out of the parking place, but will never go back to that Dollar General...

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MauiAL50
, US
May 22, 2012 3:57 pm EDT

Really? My experience is that most "intelligent" people know that the lined spaces are for parking. If they are going to park wherever, it wouldn't matter how many signs there are telling them to park in the designated spaces.

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Dollar General customer service/incorrect change

I was just in the Eaton, Oh DG when i made a purchase for $5 & change, gave the cashier a $20 bill and received $4 back in change. When I noticed in the car I went back in & spoke with the cashier. The manger LISA never apologized, accused me of lying, saying they had cameras. I advised her that I wanted to view the tapes then & she would see the cashier shorted me $10. I requested that they at least count the drawer for my missing $10. She said I had to call back after closing and if she was STILL THERE then they may be able to return it but i can't prove it. WTF! I have never had such RUDE customer service in my life. She never apologized, That's CUSTOMER SERVICE 101 always apologize to the customer for an error or perceived error! This lady was just worried about being right. I am calling corporate Monday for the way I was treated, the fact is I work for a retail customer based higher end Home office where customer service reigns. I make that $10 in less than 30 minutes at work, it's not the $10 its the basic premised that she felt I should go out of my way to make sure she doe her job. FYI the correct response to this LISA is apologize for any inconvenience that the situation has caused, actually listen to the customer with out alienating them with accusations even if you think they are wrong. Offer to CALL THE CUSTOMER after you count the drawer. Offer some type of appeasement, ie small gc or etc. Or to do away with the whole issue you could have offered my $10 back on a gift card and that would have resolved the issue and guaranteed repeat business! You are a poor manager & DG should be ashamed to have hired a manager that don't know about customer service. Take a class's at Sinclair.

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1maddude
, US
Apr 23, 2012 5:34 am EDT
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It wouldn't matter if you made $100 per hour. The CUSTOMER should have been treated better. I also hope the clerk and the manager does see this as well. Maybe then when they know there is a forum for complaints out here and who knows someone from DG might see it and react to it. Look back at the original post. The manager admitted it was all on tape, then get off your lazy duff and go check the tape. I bet if the clerk claimed the person stole $10 from the register, that tape would have been reviewed within minutes.
Typical DG management style. Those who can, get to do it and stomped on and the ones who cant do it, get pushed up the ladder. Ask any DG employee that has worked at least a year or more, it will take some time, and they will confirm what I said.

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wifi8827
, US
Apr 21, 2012 2:12 pm EDT
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"I make that $10 in less than 30 minutes at work, "

well aren't you so special...

so because you make more money than her it is ok for you to come on a public message board and publicly bash her? Lets see, you gave the store location and her name. I hope she sees this and does what she needs to do.

You know, there is always the chance you didn't give her a $20 after all and just thought you did. Oh but wait, you are the customer and the customer is always right (even if they are wrong), I forgot.

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MauiAL50
, US
Apr 21, 2012 11:43 am EDT

Not to excuse the rudeness, but I was taught to count my change before leaving the register.

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1maddude
, US
Apr 21, 2012 7:13 am EDT
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I have worked retail for better than 25 years and I have never seen such poor customer service as I have at ANY DG store. The one in my town used to be good. Then the done a remod and changed the store. Fired everyone and started with fresh people. They must have scraped the bottom of the barrel to find 'employees'. Rude, lazy, the store is dirty, dark, shelves half empty, delivery carts all over the sales floor and out side. All in all just a piss poor way to run a business.
I agree, no matter what, you should have been treated better. Had I been the manager I would have counted the drawer right then. They can do a print out real quick to see exactly how much money has been thru the drawer. The print out can show activity right down to the transaction. Typical DG manager. The "old school" days of managing are long gone. Good luck getting any result from DG corp. I have sent emails over and over and yet to have any reply. If you notice there is no phone number of any kind for customer complaints. That should be a clue right there.

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ript
, US
Apr 21, 2012 6:31 am EDT

You could have called the police and made a report, they would have reviewed the footage and/or confiscated it if you couldn't wait until the till count at closing.

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Dollar General unprofessional/rude

I went to the dollar general because my daughter needed a quick and cheap pair off shoes. On the back wall signs were everywhere that said "all casual comfort shoes $5" my daughter picked out a pair and they rang up $10. I noticed this and told the cashier. I even took her to the back wall and showed her all the signs. She said she couldnt help me and that they were $10. I asked to speak to the manager on duty, and she screamed to the back really loud for a woman named julie. The manager slowly came to the front of the store while a line of people waited to check out. I told the manager what had happened and that the shoes were supossed to be $5. She said she was just the assistant manager and couldnt help me then turned her back and started checking out people on the other side. I asked for her to get the main manager and she said that the manager doesnt answer phone calls. I asked for her name and she said, "i'm not scared to give you my name" and wrote it very sloppy on a piece of paper so I had to asked her again so I could write it down my self. Very rude and this was total false advertising. This happened at the dollar general near the corner of shipyard and carolina beach rd. The cashiers name was monica hines and the asst managers name was julia lowe. Do not shop at this store!

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lostus12
Blue Eye, US
Oct 24, 2013 6:22 am EDT

kimberling city, mo.dollar general. I was an all time shopper at this store until we got tired of going in there and then having to wait for the cashier to come in from outside where she was smoking and talking on her cell phone. She did yell from the door "BE THERE IN A MINUTE'. To me that was rude. This person is wears blue jeans to work which are dirty, and am sure not the uniform of the store. On other occasions we have herd her yell for a cashier to come wait on customers and she was standing right there.! She is also very very rude to other employees and to customers. How can dollar general expect to keep loyal customers when we have to deal with that! You HAVE LOST US AN SEVERAL FROM OUR SENIOR GROUP.UNTIL THIS FIXED. The name tag says Betty.

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Dollar General stealing, drugs etc..

The only store at the moment in this town is the Dollar General and really corporation office needs to investigate the store more closely or more often, To which the management lynn advises applicants this place does not drug test, is stating to my daughter has she is doing application how she is in need of some drugs "seriously", When you have a manager that advises a consumer that she smokes pot and advises her employee April smokes pot and also steals but has not yet fired this employee When you are shopping in this store with children and your suppose to trust a cahier that manager has already advised you steals you have a city full of people that have complained of the customer service in this store, when said manager is smoking it with employees in back by dumpster, Is this just such a small town that corporate office just don't care or what?

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kevin snover
West Hampton, US
Mar 28, 2012 7:51 pm EDT
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Im sure you little sweet angle of a daughter will be out at the dumpster smoking with them. ITS A DOLLAR STORE ! might as well register your daughter there for her china patten, so when her baby daddy gets out of jail...u-all can have a weddin

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Dollar General employees

I recently went to store #12012 and found the employees generally rude and disinterested in customer service in the past. Today's experience involved two female employees who were stocking shelves, or at least supposed to be. When I went down the aisle with the person accompanying me they whispered and as soon as we walked past the end of the aisle I heard one make a rude comment and the two start cackling. When I walked passed again I was greeted by the same behavior. I talked to a manager who seemed less than willing to even act as if his employees were in the wrong as the two walked past to go out and get carts. One of which smirked as they walked past. I informed the manager I would not be returning and that he needed to teach his employees how to behave in a work environment if he did not wish to lose more customers.

This is not the first time there has been issues at this store and I am positive it will not be the last.

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Avaldio
, US
Mar 02, 2012 12:29 pm EST

I am a non-smoker i tried to return a blouse i bought there. He refused said it smelled like cigarette smoke i will not shop there again!

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Dollar General cashier dressed like slut

My husband and my to small kids and myself went into Dollar general today to get a few things, the cashier was dressed like trash. A young girl with way too much of her top showing, and the gentlemen that said he was the manager was staring at her the whole time. I felt very uncomfortable being in there and my kids seeing her dressed that way. I thought this was a family store, not a Hooters. I will NOT EVER be back!

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Dollar General new manager

I will not shop at this store ever again.They fired the entire management team and brought in all new people.They are very rude ans not friendly at all.when you go in there they act like you are bothering them.A very good friend of mine has been accused of stealing twice by the new manager, she even called the law and had her and all her belongings searched in front of a store full of other customers.they did not find anything that was stolen on her...in my opinion she should sue their ### off for false accusations, embaressment, slander and any thing else possible and the manager should be fired...

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felix jr. pagan
Paterson, US
Mar 24, 2012 12:35 pm EDT
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I guess this is a problem with the majority of their stores. I my self have been harassed while shopping at the Dollar General store located in the Lake view section of Clifton, NJ not once but more times then I would like to remember, when I approached the Store Mgr. to try and resolve the issue he turned towards me and clearly stated that I should go and shop at another store preferably, the store located in Paterson with the rest of my people my response was fast and clear that he had no right telling me when or were I should shop. I then proceeded to exit the store.

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Dollar General hours working

Hi. I am the spouse of a Dollar General Manager. I always thought that Dollar General was family oriented and that they cared about their employees. In the last three years my spouse as gone from working 46 hours a week to working 60 plus and my spouses District Manager now will only let my spouse have 1 day off a week. I'm sure the D.M gets at least two days off and I have been told from some of friends that shop in my spouses store that the D.M. has been heard screaming and talking in very harsh tone and telling my spouse they are ignorant. This kind of behavior is totally uncalled for. I spoke to my spouse about it, but my spouse doesn't know what to do, for everyone believes the D.M. I also believe it is not fair that if a manager that works for Dollar General that is they need extra hours for the store.that they have to take their paid vacation hours to give their employees more hours to keep the store clean tidy and recovered fully or to get extra work completed that the D.M directed them to do so. I also believe a Dollar General store should be given hours by how much money they make for the Corp. not by the volume of customers they have. Come on Dollar General get it together ... Money is nice ... but family is ones life also.

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candicenjones
Paragould, US
Mar 13, 2012 7:10 pm EDT

i dont know if im doing this right, i guess i need to submit a complaint?but i just have to say.i am an empolyee of dollar general, in paragould arkansas.and as of right now i have no clue whats going on with my job.one minute my boss is nice to me and the next minute she is punishing me by taking away my hours and constantly hiding my schedual.i never know when my schedual is gonna change.just recently i was told that i would only be getting one day a week because i have to get my kids off to school and cant be at work untill seven thirty am.even though i was never even scheduald to work that early, i dont get it.i worked that saturday and wasnt scheduled to be at work till 3 pm the following thursday .monday i get a call from an employee asking me why i quit?wow what a surprise to me, because i never quit.well aperently she had changed my schedule and had me down for that monday morning with out informing me, calling me or anything., then i called her and asked her what was going on, and thats when she said she had changed my schedule?and said when you didnt show up i assumed you quit and already contacted corprate to let them know, and so no ur not on the schedual?what do i do.she said she would call me back today at 4 and would put me back on it but she never did.i just want to say this is the most unprofessional place i have ever worked 4.i cannot believe the way they treat there employees.

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perln
Tenaha, US
Feb 15, 2012 7:18 pm EST

15 Feb. 2012- perln - Our store #10712 is a mess. A few months ago, you let the manager go. Well, I am here to say that she kept our $General clean and neat. Ever since she was let go, our store is the biggest mess. Things in boxes are scattered everywhere. The shelves were always stocked fine before and never the dirty mess it is now. It took me awhile to find out how to email you. Sure hope you can get our store back to normal, because we were so excited to have one placed in our area.

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Dollar General putting cleaning goods in with my food

My friend and I went to the Dollar General and was buying wax and tomato juice. Not only did the employee look like something that stepped out of a SYFY show, (very scary) he never looked up, said hello, and decided in the middle of my transaction to restock his dime supply. He had enough until I was gone. He put my floor wax in with my tomato juice! No, he did not put one in a sack and then put the sacked merchandise in another sack, he had them side by side. I looked at my watch and it took him over 4 minutes to do 3 items. Then he almost forgot to give me my receipt. No thank you or nothing. By the time I was done, there were 6 people behind me, waiting in line and shaking there head. The store was a disaster and it wasn't because of getting new merchandise, it was just dirty! See ya Dollar General, no more will I be back.! Your lose because I go to Dollar General at least 4 times a week.

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Tanzy Girl
Menifee, US
Jun 09, 2013 10:54 pm EDT

Sorry little kitten but you're wrong when it comes to Walmart. When I buy gum, it's put into a separate little bag. Same happens when I buy a greeting card. We buy all different types of items there, including food and beverages and not once have they mixed non grocery items with grocery items. And here's the kicker. We've never asked them to do so... just saying

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littlekitten
, US
Jun 09, 2013 10:00 pm EDT

I'm sorry but this is why people stay away from retail because of customers like you, must you complain about every little thing we do wrong? They are both bottled or securely in wraps, they won't break open unless you drop them. If you went to walmart, they would do the same thing. Get over it and be nice to the people who serve you, next time you may be on the other end of the situation.

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Breezie1
Forsyth, US
Jul 06, 2012 1:25 pm EDT

As a former employee, I am soo sorry you were treated like this. The company scares off any good employees and keeps the rude and lackluster employees at every store. :(

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Dollar General not getting paid for the hours I worked

I'm a military wife and working part time for dollar general. I started this job since may 2010 and didn't have any problems until we were under new management. I would work 4 hrs and 30 min's (Break) was taken out. Just so this manager could save payroll and get that nice bonus at the end of the month. I wasn't the only one whose time was missed with and we decided to report it in sept.2011. The district manager was told and she said no one had the right to steal from us. She took the sheet and tried to figure out how many hours the company owes each one of us; mine was 17 hrs and 45 min. I was told it would be in this weeks pay check. When I went in to look at my pay check stub; it was not in there. It is now jan. 2012 and yet no one wants to fix this problem. I'm a working person and would like to get my hours that is owed to me. Now we have a new uniform policy and they expect me to go out and buy a black pullover shirt to wear. I feel if they can't pay me for my hours, then why should I go out and buy a shirt to wear for this company when they should be able to provide for us. I'm not a piece of dirt you can cover on a rug. I work holidays and weekends and I even come in for other people and I work over the time i'm suppose to do and this is the appreciation your company gives me. I'm about to move again and I will never work for this company again. I will let better business bureau know about the situation. It really upsets me that you all think we are the thieves and when you take from me and not willing to apologize or anything makes me think you all are not to be trusted. The video cameras should be on yourselves instead of me! I do want my money! Thank you!

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Chrismaddie
, US
Aug 13, 2018 10:07 pm EDT

I just tried to shop at your store in shadyside ohio 43947 and at 6pm it was closed. There was no power outages because I went down the street to reisbecks.

English Ian
English Ian
, GB
Jan 05, 2012 7:08 pm EST

Surely if the lady is 'on the books' then breaks should be paid? Go get 'em girl!

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Dollar General accused of stealing

I went into the store on 12-24-2011. Had 4 items in my cart, my husband called me and told me I had to hurry and come home. I grabbed the items and put them back on the shelf. I grabbed a book by the front door and opened it just to see what kind of deals they had before I came back, I was just looking for stocking stuffer's... The mgr at the store, who's name is patrick stood there and in a rude way said"your in a hurry huh" why don't you remove the items in your purse before you go"he grabbed my purse and rudely searched it, found nothing and then threw it back at me, almost spilling my things on the floor. He then tells me"people that have big purses tend to steal this time of year"I say you know what, that was very rude I want your corps number, they would not give it to me. Then I told him, how dare he assume because I had a big purse I stole something? I then took him to the isle I put the items back in, and showed him exactly where they were on the shelf. He took them and shoved them back like he was mad because he didn't find anything on me? I then again asked for the phone number to make a complaint, they again would not give it to me. The lady at the register said he was the mgr and there wasn't a thing she could do! My sister has her own store in ohio so I called her and she said I definitely need to report him. Which is what I am doing. I am in the process of hiring a attorney over this because he had no right to snatch my personal belongings, for one.. He had no reason at all other than my purse was too big to even look in my things, and he rudely threw my purse at me and got mad when he couldn't find anything. I have never been that humiliated before in public. I want something done about this, that man doesn't deserve to work around humans. I am very disappointed nothing was done when I wrote the company a few days ago. My family and friends refuse to go to that store now, and I will never step in there again. If this isn't the site I should be at please let me know so I can turn him in to the right place. I'm positive it was on tape so if they pull it they will see how rude he was to me and what he said. Then after all of that happened he says to me" this is the time of year when people tend to steal" I told him he accused the wrong one with me and walked out. Id like something done about this.

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Update by Jammie Mey
Jan 19, 2012 12:47 am EST

I still havent heard back from their corprate office! So now, i take your advice and im calling first thing in the morning to find the right att:) I tried to give them the chance to call, write, just something and nothing so...Now im gonna take this as far as i can to make sure this doesnt happen to someone else or even me! Because im NOT a friendly person when cornered and threatened or someone touches my things...Ive been nic long enough! I will deff let you know what happens:)

Update by Jammie Mey
Jan 02, 2012 4:17 am EST

Thank you impudent1..I will do just that:) I am more upset that he rudely grabbed my purse then threw it back at me and was madder than hell because he found nothing! lol.. He was dead wrong and the tape(if there is any) will show it all.

Update by Jammie Mey
Jan 02, 2012 4:14 am EST

My MAIN complaint is HE touched my belongings for absoutely NO REASON AT ALL other than HIS ASSUMPTIONS?! Then proceed to THROW my purse at me when he found nothing...read the complaint before commenting:) thanks:)

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Tiff:]
Hobart, US
Sep 06, 2012 8:42 pm EDT

I do agree that they are very rude at the dollar general in hobart, Indiana. I work at the family dollar in hobart and we greet and smile and help as much as we can with every single customer... where as dollar general employees do not.. I am sorry that you had to go through that hun. :[

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Reviewyou
, US
Apr 15, 2012 10:26 pm EDT

Dollar General on Ridge Road, Hobart Indiana- Who hires the employees? I frequent this store and find that the "newer" employees are very rude. As far as I'm concerned they will not be getting my business any further. I tend to stop there about once a week and spend about 25 to 35 dollars each time, but I will spend my money elsewhere from now on.

Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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