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Dollar General
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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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8:13 am EDT
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Dollar General cleanliness

So, 4 years ago We moved in to a neighborhood with the dollar general store that was nice and clean. The staff were very helpful and polite. When you walked in younwere greeted with a warm welcome and a great big smile. Then one day we noticed unfamiliar faces working on the register.

These new faces were not friendly, if anything they are rude and make you feel unwelcomed. New management has taken over and unfortunately not for the better.

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8:51 pm EDT

Dollar General coupons

I went to the Oregon ohio store this evening to pick up a couple of things. While I was there I saw that there was a $2 off $8 off glad purchase that should have printed on the bottom of my receipt. So I picked up 1 wax melt and 2 candles for a total of $9. This should have qualified me for the $2 Coupon but it did not print on my receipt. These items were not my intent to purchase, but purchased to get the $2 off. Needless to say I am upset that it didn't print, if I had known it was an issue or misprint in store, I would not have gotten these 3 items. They were an impulse because of the coupon. I hope that you guys correct this problem, or you are going to have some irrate shoppers.

Unhappy shopper
Grannieof13

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3:36 pm EDT

Dollar General the retail environment

I think I know of a way to not only boost sales and have extra help at these retail stores, not just Dollar General but Family Dollar, Dollar Tree, and others. I know most of these stores operate having just 2 employees working at a time. Usually the manager who works the floor and 1 cashier who checks out the customers. Having only 1 register open at a busy store is very detrimental to business and causes customers to leave. At the corporate level if they look at sales and see only 1 register being run, that's the reason why these stores have very few hours to get things done. Having 2 registers running, the way these stores are ran, does diminish the amount of work is done. However by having 2 registers going, regardless of what the sales are, would increase customer satisfaction because of less wait time. At the corporate level, seeing 2 registers running almost continously would suggest that these stores are busy enough to give them additional hours to be able to have 2 or more registers open and have at least 3+ people working at a time. Bottom line is this, stop the practice of just using ONE register to accomplish things.

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9:02 pm EDT

Dollar General grand opening

I am representing the citizen of Tutwiler, Mississippi. We got our invitation to Dollar General grand opening late our coupons were already expired on September 29, 2018.We went this past Saturday to the store in Tutwiler, Mississippi.
October 6, 2018 and the lady told several of us the grand opening was the past Saturday September29, 2018 it was whoever delivered the card with the announcement of the grand opening this weekend and the expired coupons on the card that was at fault.

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6:03 pm EDT

Dollar General management

Manager at location damaged my vehicle by jumping on and kicking my vehicle. Ran out of the store and immediately jumped onto my hood and kicked out my front headlight all because he believed a passenger in my vehicle night have been stealing from his store. Whether that person is guilty or not of said such alleged act is not for him to hold anyone else or their property liable. I am will be pursuing into civil matters.
This particular manager needs to be advised of and updated on any revisions that may be located in this employees standard SOP for proper procedures on suspected shop lifters. As well as any advisement for the Manager in understanding their own safety in matters of situations such as this.

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10:19 am EDT
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Dollar General the manager of dollar general on deans bridge road in augusta georgia

This particular Dollar General has a sign up saying store closing anytime in the past that I've went into the store the attitudes with the workers have just been awful so I've not been in the store in close to a year but because I seen the sign that the store was closing I went in to look at the sales and again was treated very bad especially from the manager who when I was checking out after seeing the put merchandise back when they told me they weren't accepting coupons made a comment about the items that I had that there was a lot of items did I put them in my purse or did I just set them down and I told her she was more than welcome to look in my purse but that I put them back in the proper places where I got them and again she told me they were not taking digital or paper coupons and saw me leave the register and go back and put my items and come right back where she checked me out I have had instances in the past where it's racial in my opinion I don't appreciate one for being treated poorly anytime I went in the store but especially do not like being accused or accusations being made when they walked around me the entire time I was in the store I was under the impression you had to have good reason to accuse someone or if you think they are shoplifting you can't approach them until they leave the store cuz they always have the opportunity to pay for the items it was an embarrassment and even if the store was not closing I would not be going back and I would make sure no one I know goes back I will be making a review and a post on Facebook about this particular store

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9:53 pm EDT

Dollar General 1898 almaville rd location

I and the people of this community were very happy to get a Dollar General store so convienent to us. Now, we choose to go anywhere else except there. That store is a mess! The products are never stocked, there are racks of unpacked items lining the isle and the service is awful. I feel like I need to stay awhile and help stock shelves while I'm there. I've been in several Dollar General stores and this is the only one that feels like I'm walking into a rummage sale every single time. I keep wanting on things to change but they never do. If this isn't handled soon, I will take my business elsewhere and I will suggest to my neighbors to do the same.

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8:46 pm EDT
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Dollar General posted sales

I went shopping at one dollar general on highway 67 in Biloxi ms and got some great deals. Several sizes I need were out so the worker suggested I try another store. So I went to one on Lemoyne blvd, diberville, ms. They didn't have the same things on sale. And the things that were clearly on the 50% table weren't even on sale. I even had to take the employee to the table where there sat 3 buckets of the stuff. When I complained about things not being priced right, he said well, I. Any do anything about it. So why is a pair of sleep pants $3.75 in one store and less than 5 miles away the same exact pair is $12.50? It's extremely frustrating for those of us on a fixed income. I'm clearly disappointed.

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6:23 pm EDT

Dollar General new shopping carts

I go to the west 10th St. Dollar Store in Indianapolis IN frequently. Recently they added poles to the shopping carts so the carts can not be brought outside the store. This makes it extremely difficult for customers who purchase a lot of products or items from your store to get them to their vehicle, especially those who are pregnant such as myself. I asked the employee if the reason for the poles were because people were stealing the carts and she stated, "No, it's because people leave them outside." This blew my mind. She also stated this store is supposed to be a quick stop and grab store not for big shopping. If this is something corporate has mandated you may want to rethink this new implementation. If not and this has been done by the particular store manager can you please ask them to stop it.
Thank you for your time.

Corrine Clark

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Chris1977
, US
Oct 08, 2018 1:03 am EDT

For the people who walk, pushing a cart home is their transportation. Unfortunately that leaves the store fewer carts for customers to use. Stores lose money when they have no carts. Something had to be done. For those who buy a lot, make multiple trips to the vehicle or have extra person to help.

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R
6:21 pm EDT

Dollar General employee working from opening to closing

Do you think it's fair to have one employee, who is not the manager, working from opening to closing? Often, he has been the ONLY employee in the store. How can he be at ease to take the mandatory break, even to use the restroom when he is alone in the store? This cannot be legal. I'm referring to the store on Main Street in Salem, SC. I, as well as many others, depend on this store so as not to have to drive 15-20 miles.

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Chris1977
, US
Oct 08, 2018 1:08 am EDT

It's not against company policy to have one person working by themselves, as long as its daylight, but it is against company policy if that person isn't a key holder.

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2:27 pm EDT
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Dollar General cashiers

I want to know why in the hell everytime I go into DG store in Wellsville, Kansas...there is only one damn cashier and the line is 45 minute wait cause other cash register is closed? This store has been open and never used only one register WHY? I am fed up going here and standing in line cause they don't want to open another register to help their customers! I left my products I intended to buy on floor and walked out as did several other customers, it needs Addressed by the District Manager or he/she needs replaced as the manager if this store does it ridiculous! They need to hire more cashier's and stop being cheap company and step up for their customers!

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Chris1977
, US
Oct 08, 2018 1:11 am EDT

As long as the store is making money, nothing will change in these stores.

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2:10 pm EDT
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Dollar General cashier

The cashier that worked the morning shift at store number #18244 (shakina) is very rude and should not be in customer service dealing with the public. As soon as you give her a coupon she holds up the line just to read the whole coupon word for word and call a manager. Instead of scanning the coupon to see if it would go through she complains i hate coupons to the consumers. If you don't like dealing with coupons then you are in the wrong profession. The coupon I gave her stated $5 of 3 gain products and that you can only use 1 in a transactions. The idiot cashier was just about to tell me that I can only get 1 gain product when the coupon stated $5 off 3. The manager had to ring the things up. The same idiot cashier said that a 5 ounce product is considered trial size which is the dumbest thing ever. When it came time to pay she said so how are we going to do this this ebt, cc, or debit card. I was not even going to lower myself to this person by answering her because she is not worth it. If this store wants to keep its consumers happy you need to put this girl in the back of on the floor stocking the shelves.

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Chris1977
, US
Oct 08, 2018 1:15 am EDT

There's too many fake coupons going around. The cashier was just doing her job.

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11:12 am EDT
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Dollar General cashier customer service

only person in line walked up to check out made me wait 5 minutes to do what she wanted. she came back then i asked about a 2 dollar off coupon her response was its probably digital. i pay for my items, the receipt prints with the coupon and she acknowledges it then says nothing then finally offers to fix it i no longer trust what shes doing to be honest. it seemed like she was going out of her way to not use the coupon and liked making me wait. maybe racism as she is african american and i am caucasian.

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Chris1977
, US
Oct 08, 2018 1:20 am EDT

That's it. It was racism. Lmao.

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8:22 pm EDT

Dollar General corporate dg weekly ad

In Pine island mn today I went to get Diet
Pepsi 12 packs tonight Oct 6 at 7:30 that was on sale for 3/$10. The ad says through Oct 6 not stopping at 7:00 pm. I called another store and they were selling sale price until 10:00 pm. How can you have a corporate ad but it differs from store to store. Today was first day of stopping the sale at 7 pm. I looked at the ad again and it said nothing about stopping at 7pm. I asked the clerk and he said it was DG policy. That was when I called another store. I was very disappointed with only our store stopping the sale at 7 pm. Any questions please contact me.

Steve Hanson
810 south Main Street
Pine island Mn 55963
[protected]

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Chris1977
, US
Oct 08, 2018 1:25 am EDT

Actually the stores are supposed to pull the last week ad before putting up the this week ad. The new ad is active in pos after 7 however the old ad even though its taken down is still active until closing.

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7:09 pm EDT

Dollar General rude and obnoxious employees

I just left Dollar General #02355 and am appalled at the vulgarity two employees were using in the store. I purchased a little over $20.00 but might've purchased $100.00 had I not been so dismayed!
I know I read the name tag on one employee being named Mona who was Hispanic. The other one was also Hispanic. She kept saying the f... you word. They were using words like [censored], f..., stupid...all quite loud that I heard them three rows away and at the front of the store all while they were towards the back. They were yelling all of this to a man that was there playing around with them also being obnoxious! Yelling, "I ain't got time for your [censored]! F... you!" This took place over a period of 15 minutes that I was there. I can't imagine how much longer it had gone on or goes on daily. Shame on them! There were children, elderly and several other people. The Manager had to have heard them. She did nothing! Unless she was not the Manager but she was the only Caucasian lady there and she was not talking like that.
I would appreciate it if you have a class for these ladies on how to act in public, especially at My Dollar General!

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3:30 pm EDT

Dollar General bathroom service

I have visited 2 dollar general stores in Bristol, Tn. so far in the past year; and when I desperately had to use the bathroom, they would always say that it was out of order. How can the employees work without using the bathroom? Some people walks to where they have to go, and when we shop at the store, we deserve as much respect as the employees. There's no way that the bathroom are out of order each time we go in!

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Chris1977
, US
Oct 07, 2018 12:01 am EDT

A bathroom is a privilege not a necessity in stores that don't serve hot food.

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11:48 am EDT

Dollar General manager at 4321

While in the store working on a reset, with the store full of customers, this manager rudely & loudly pitched a fit because I was pulling forward product on the shelves to properly merchandise & complete my reset. I was unaware that the product was pushed back for a reason and was simply doing my job. A simple and polite explanation of the products placement would have been more than acceptable and appreciated.

Also, prior to my encounter with her I observed her angrily reprimand, again in front of a checkout full of customers, a assistant manager for asking her about a process concerning your internet coupons.

I completely understand that she was and is stressed both personally and professionally; however, that does not excuse her deplorable treatment of staff, people or of merchandisers there to support her & her store.

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8:55 am EDT

Dollar General the store

Store in Tolar Texas 76476 is always unorganized and dirty. The staff is great but the management does not seem to know how to use his employees to keep the store in working order. This is the only Dollar General that I have went into that looks like this and they are not living up to y'all's values and are making your company look bad. It's so bad you have to move stock to get to what you need. There is always trash on the floor and is never picked up. I hope you look into this matter soon because like I said they are giving your company a bad reputation.

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4:53 pm EDT
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Dollar General dirty store rude manager

Wow I don't know where to begin, this store has gone down hill since you hired that new manager, the store is no longer clean, trashy, selves are bare, floors are dirty, she is very rude, not helpful at all, I live in a very respectful community, and the appearance of the store is embarrassing, at one time people use to say including myself that this store is the cleanest well stocked store around, we all loved shopping there but as of lately no i wont shop there you need to check the store out its awful cant even get down most of the isles for all the trash, boxes, and big crates in the way, we shouldn't have to kick the garbage aside and move things around to get to our needs, I am so disappointed in the store, ready to move on. you need to get a manager who knows her job, and quit playing on her cell phone and not not be rude, and say she cant help us because shes busy give me a break, who does that, well i hope you take this seriously .really need to fix this, and stock them selves, I am ready to call the health department, and what ever else i need to call, Taquisha has to GO she is rude and much much more, thank you for reading have a good day.

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Fed up with entitled people
, US
Oct 05, 2018 5:16 pm EDT

You need to call corporate, they will never see this

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4:32 pm EDT

Dollar General manager very rude

This is the 2nd time ive been to the store at this location and its even worst than before, , , I guess the motto here is take the customer's money be as rude as possible and you too can be a manager And the place is very dirty, i seen a rat running in between food products, , very nasty place to shop...on top of the rudeness of the manager, what I don't understand is how can this place have such rude managers while the Rite Aid's that's right beside it has excellent customer service and the place is very much clean.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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