Dollar General
reviews and complaints

I was hire on feb 19, 2002 work for 6 half years at different stores until I transfer from dollar general 2301reeves st dothan alabama 36303. To dollar general 185 old hwy 134 daleville 36322. I knew the manager due the fact we went to school together. Who name is evenly dixion who nick name is dannett. She had her niece workin for her the reason why they did not know because the niece use her marry name knight instead of her mother name who last name is dixion which is her sister. There were compliants but no one never check it out. But to make along stories short. One of my old manager wanted to hire me back on. She could not due the fact she put down not too rehire. I'm just findin this out after two years. I talk to the area manager he said that I didn't show up for work. But I won my case for unemployment she could have block that, because that sayin work was availble but she did not was present for the phone interve. But who would want to run your company some one who can use it to there advantage. Some that is willin too work.

We recently purchased the Everpet brand dogfood for our dog, who up to that point was happy and healthy. We began to feed it to our dog and within just a few days he began to get very sick. He got so sick that the following morning when we woke up we found him dead with several spots of blood, as well as him bleeding from his mouth. The vet said, without doing expensive test to be fore sure, that bleeding from the mouth is typically caused by either an organ shutdown or by poisoning, but that she would lean towards poisoning seeing how the dog was healthy. We are currently in the process of having the food tested but are also contacting the company for some results in releaving the situation. It looks like their food is poisoning ALOT of people's pets and something needs to be done about it.

On saturday, 6/26/2011 2;30 pm, I was at the register in the dollar general, galeton, pa having trouble with the credit/debit card machine yet again! This is an ongoing problem w/the card swipe equipment. As im pulling out different cards to pay for my purchase. Im so embarrassed since people are on line behind me and the line is growing. Finally a card works and im talking to the cashier about why the card I just paid with got declined the 2 previous swipes. Along w/ 2 different debit cards, all visa. As I continue to load my cart w/bags a different cashier, who was not helping other customers by opening the other register, started to tell me, loudly, that I need to do something about my cards because I always hold up the line... Bla bla bla... Everyone was looking at her as she chastised me like I do it deliberately! She was addressing others on the line like I wasn't even there! I just wanted to crawl out! Well there is always someone on line that has card problems every time im there! My cards are always paid off and are always swiped with more then enough money to pay! I even use debit and I know dam well I have the money in the bank to pay! I shop there 5 days a week and this happens at least 3 out of 5 trips! My so, husband and I just purchased the local pharmacy and I can assure all my customers that no one will ever be treated and/or humiliated like a 3rd class citizen looking for a handout at our drug store!
P. S. There is never a problem at any other stores, food stores, sears, loews... Etc... With my cards.

On june 24, 2011, I purchased approximately $50.00 of items at the dollar general in knightdale, n. C. I was buying some various items for a belated father's day gift. I purchased an "as seen on tv" item—a nondestructive, waterproof wallet. It retailed for $10.99. Upon returning home, I realized that the packaging was taped and the item had been previously opened. Since this was a gift, I preferred a package that had not been tampered with. I returned to the store approximately 1 hour later. I approached the cashier who had checked me out and explained the situation. She then called the so-called store manager, darryl. I originally had preferred to swith the opened package for an unopened one. When the manager got to the register, I explained the situation. The manager, darryl seemed extremely bothered and accused me of opening the package. I explained the situation and he still did not believe me so I then requested a full refund for the product. Darryl, store manager, said in an extremely sarcastic tone "so "you" didn't open the package, in a very accusatory tone. He said that several times, an I continued to explain that it was like that upon returning home and opening the bag of items purchased. This made me extremely angry and I sugggested to the store manager, darryl that if he did not believe me, he should pull his security camera and watch what I took off the shelf if he was going to continue to accuse me of lying to him. This was all carried out in front of a line of approximately 5 persons. He embarrassed me and angered me severely as he was so extremely sarcastic and accusatory.

Several years ago I once had a return for a damp mop that had a metal handle. After using the item for approximately 20 minutes, it bent in half exposing a very jagged metal edge. I almost sliced my hand severely. I had purchased that item approximately 2 hours before this happened. I returned to the dollar generaal store in knightdale, n. C. To return the defective item which only retailed for approximately $8.99. , darryl, store manager refused my return, said " I " broke it and would no accept the return. I then contacted the manager's immediate supervisor, mike moore. Mr. Moore stated that the corporation had just sent out information on returning items and darryl, store manager, he had not followed proper standard operating procedure. That has recently been reinterated by company management protocol and this information was given at that time to store manager, darryl. Mr. Moore asked me to again take the mop back to the store and the manager, darryl would "gladly" accept the item for refund. It seems that if the manager, has to do a void, or is called to help a customer, it bothers him intently. This occurs all the time. I chose at that time never to return to a dollar general store due to this first incident but did continue to shop there for some particular items due to price. The store manager, darryl, in knightdale, n. C. Severely lacks any customer service skills or store loyalty. I will contact all administration associates with dollar general and give a recount of this extremely uneccisary, rude treatment by this manager.

I have proudly been employed by the home depot corporation for 12 years as of sept. 2011. We realize that the customer is the most important, they pay our salary, and continue to recommend the home depot to others. We, at the home depot are extremely disciplined in customer service and our corporate strategy has definitely, without question, proved to be extremely successful. We know to treat customers with the utmost respect no matter the situation. I have been truly shocked by the treatment by this manager, on many occasions. If any of my fellow associates or store managers. Or assistant managers, or department supervisors, or treated our loyal customers in the fashion that this manager, darryl at knightdale nc, we (No matter which position) would be terminated immediately. I have seen the many complaints about management with the dollar general and am know amongst those who have commented on this extremely unprofessional, annoyed, distasteful manager, darryl, dollar general, knightdale n. C. Thank you for allowing me to express my discontent. I truly hope that this information reaches the appropriate dollar general management executive and addressed in an expeditious and severe manner. This cannot be allowed to continue. - karen m kalas

Please help me get justice on how i was treated at the dollar general on the night before fathers day. Our family shops here quiet often as the "dollar" is mighty tight these days. I had just got done working & stopped in to grab a fathers day card, it was about 5 minutes til 9 "closing time" & apparently "they" were in a rush to get home. What has happened to the "people" of this great country of ours? I was totally caught off guard when this happened.
Http://www.Youtube.com/watch?V=cbaoand3k_w and http://www.Youtube.com/watch?V=heaknkfqpbs

My receipt says 9:04:45 or 21:04:45 military this was after it was all said and done. Couldn't they give me 5 minutes?

Please pass this on!

Purchased a monster slimjim and it was moldy, my husband is alergic, I was not very pleased at all this has happend before I want some compensation!

I worked for Dollar General for over two years. All I wanted was to work part-time, a few hours a week to get out of the house. To make things short I ended up working full time and becoming Asst. Mgr in 6 months! I really enjoyed working there, up until the last six months. My mother became sick (lives in Germany) so I needed to go back there a few times in the last six months, DG was very understanding and let me go, with unpaid vacation and letting me return to my job when I came back (VERY THANKFULL!). Two weeks ago, my manager had a store meeting (all 4 of us) and was YELLING and SCREAMING at the top of her lungs on how SHE screwed things up in the store, by not doing what the District Manager told her to do, AND THAT IT WAS OUR FAULT! Funny, she screwed up, but it was our fault. We only did what SHE told us to do. At the time of the meeting we had quite a few customers in the store, who in turn was shocked at the yelling and screaming going on. Not only were they shocked but we were shocked also. Every Friday we have a conference call with our District Manager, (Richard Luce) for Asst.Managers and Third Key holders if the Assistant Manager is not present that day. The third Key holder (Jerry) came up to me and said the conference call is going to start, I said, " you do it today, I'm to upset to take part in it." He in turn told the Yelling and Screaming Manager, came back out and told me to got ahead and go home. Now, this was at 2 pm and my shift was over at 3:30 pm. So, I went home. The next day, I went to work at 0730 am, our manager was there she said "here is your right-up for not taking part in the conference call." I looked at her and said "you know what, all I said yesterday is that, you don't have to yell and scream at us, we are all adults here, you told us how you wanted to run the store, we did what you told us to do. "I have told you before, that I don't need this job, don't need to be treated like an idiot (if anybody knows anything about Germany, then they know people are trained for over two years in there profession they choose) here are your keys, I quit." She sat there, shocked and I walked out the door. I then told my husband about what happened, he said call the District Manager and tell him what happened, get your side of the story in, there's no telling what your manager will tell him. He had always told you, let me know if you are having any problems or need help with anything. I tried calling my District Manager, several times, leaving voicemails to please contact me, which he never did. I will NEVER, NEVER, NEVER, EVER, set foot in another Dollar General Store. I have enough "dirt" on my manager to get her fired 10 times over. I won't do that, because thats not who I am. It is unbelievable, how a National chain of stores can treat there employees like Dollar General does. Iike I said, I will NEVER EVER SHOP THERE AGAIN.

I went into Dollar general to pick up a few things. When I got to the register I noticed a few items rang up for more than the price they were marked on the shelf. When I spoke to a member of management about it, her name was Chauntel, she told me that the tags were wrong and should have been changed a long time ago. She then refused to change the prices for me saying that I should have noticed the dates on the shelf stickers were several years old. Isnt that the store management's job? This store in Leesville has gotten ridiculous in the last year

Given plentiful time in advance for day off for testing ordered by doctor and did not get it...Pretty cold of a company to ask this from their employees.

I bought a bird feeder from Dollar General. It just fell apart. I stoped by one day & showed them to a manager on duty. They were falling apart sitting on shelf & had not been removed. I has toldto bring it back & exchange it for something else. I took it in today, but ended up leaving w/ the junk. The manager on duty would not take it back & treated me like some fool. Unless this is taken care of I will not go back to any Dollar General.

Company information:
Dollar General
Chattanooga, Tennessee
United States

Dollar General is trying to use me as a scape goat for their lack of security at the store at which I was employed. I was an employee there less than six weeks. While working there I can recall a few incidents of customers stealing. When this occurred I responded and reacted as I was trained. I immediately attempted to alert the on duty store manager. The Managers' response was lackadaisical or none at all. As the only employee on duty and having the cash register responsibility with no security guard at the store, there is not much an employee can do. I alerted the Managers and they did nothing. Each time there was a theft while I was working there I alerted the Manager and received no response. Currently Dollar General i maintaining that I was in some type of conspiracy to steal over $40, 000 worth of merchandise from their store. This is absolutely ludicrous. I even cooperated with them to tell them the people I knew who were involved. Dollar General is maintaining that I am responsible for losses incurred at that store even before I started working there. I was a good employee, enjoyed the time I was there and was loyal to Dollar General. I would think to get that much merchandise I would have to back up an 18 wheeler to the store and load it up to get that much merchandise. I am unemployed and have three kids I will not go to jail for something i didnt do. Dollar General picked me to blame because their store is located in a high crime area, they do not have adequate security and they thought I was weak and they could use me as a scapegoat. I truly believe that the store GM interrogated me like I was a criminal when i was the victim. I was mis-treated and talked to like I was a criminal. Even the investigating police officer was not forthright. I attempted to contact them many times to no avail to try to assist in this case. In the end I am being charged with felony theft while they have absolutely no evidence. As I stated in my opening I am being made a scapegoat due to the lack of security. This appears to be an insurance scam. I have done absolutly nothing wrong and will fight till I am fully acquitted. I am planning on suing Dollar General for defamation of Character. I will keep readers of this board informed .

I would like to express my deep concerns about an apparent racial harassment incident that occurred at Dollar General, 2884 New Cut Road, Spartanburg, South Carolina 29303. My son was employed at this location for approximately one year and developed a good rapport with the customers and store management. After the store manager (the person who hired him) retired, he experienced extreme harassment under the new management: (1) He was monitored under excessive surveillance, (2) The store manager communicated to him in a very disrespectful and demeaning manner, (3) He was denied time off and threatened to be fired when he called in sick for the first time while other employees were granted release time under less stringent circumstances. This harassment reached a climax on Tuesday, April 19, 2011 when he reported to work and was asked to take a call from the District Manager. The District Manager informed him that he needed to attend an employee training session that should have been scheduled by the prior store manager. My son informed her that the scheduled date and time for this training conflicted with his current college class schedule. With a total disregard to his class schedule, the District Manager told him that if he failed to attend he would be demoted from his current position to a cashier which required him to turn in his store keys. My son was quite upset at the response, turned in his keys and quit his job. After I learned about this incident, I call and spoke to the store manager and she confirmed my suspicions about this matter—a clear indication of undercover racial harassment on the job. She stated that the former store manager operated the store in the same manner he operated a former business that he owned but this will be changed under the new management. I requested the name and telephone number of the District Manager but was denied. I am PRAYERFULLY awaiting a call from the District Manager but in the meantime I wanted to share this story and alert the public that racial harassment and discrimination is still infecting our workplace. I also encourage and challenge those who experience such cruel and unjust treatment to speak out and let your voice be heard—even if it is a small matter.

The acting store manager is rude, verbally abusive to customers. She has no experience at making schedules. Her cashiers regularly have to stay past their scheduled hours because she refuses to work register and wont count down a cashiers drawer until they are already late leaving. The store looks terrible cuz she wont stock freight. Prices are wrong all throughout tje store because she doesnt do price changes. Planograms are way behind.

jamie ray (maiden name) was cashier, she has problems with me because i date a man that she use to like.( i know it's silly) well i went in store on april 12th with my 5 yr old and my 2 yr old to buy diapers when i got to the register to check out she told me girl i am going to stomp your ### ###! i couldnt believe she was saying this to me in front of my children, i told her she needs to watch her mouth in front of my children .that didnt matter to her though she preceede to curse me and say that is why i brought them with me to protect me. really this is so sad that good honest people needs jobs and cant get one and people like her can. this is horrible and unaccetable she needs to be fired! i know alot of people and my parents (mom) spends lots of money in there (thousands) and if she remains in that store im sure alot of buisness will be lost.

I advise everyone in the Decatur area that shop @ any Dollar General to say "NO" when the employees or managers ask for you to donate to Literacy. For over 2 years they have not proved that the money stays local or that any schools here in Decatur recieved anything new. They have yelled at me on a daily basis and threatened to write me up if my container was not full. The money has to be pocketed for this to be that serious over other peoples money. Its a donation which means if the customer wants to donate. Something needs to be done about this. Dollar General has not donated to ST. JUDE or AUTISM as long as Literacy.