Dollar General
reviews and complaints

I am representing the citizen of Tutwiler, Mississippi. We got our invitation to Dollar General grand opening late our coupons were already expired on September 29, 2018.We went this past Saturday to the store in Tutwiler, Mississippi.
October 6, 2018 and the lady told several of us the grand opening was the past Saturday September29, 2018 it was whoever delivered the card with the announcement of the grand opening this weekend and the expired coupons on the card that was at fault.

Manager at location damaged my vehicle by jumping on and kicking my vehicle. Ran out of the store and immediately jumped onto my hood and kicked out my front headlight all because he believed a passenger in my vehicle night have been stealing from his store. Whether that person is guilty or not of said such alleged act is not for him to hold anyone else or their property liable. I am will be pursuing into civil matters.
This particular manager needs to be advised of and updated on any revisions that may be located in this employees standard SOP for proper procedures on suspected shop lifters. As well as any advisement for the Manager in understanding their own safety in matters of situations such as this.

This particular Dollar General has a sign up saying store closing anytime in the past that I've went into the store the attitudes with the workers have just been awful so I've not been in the store in close to a year but because I seen the sign that the store was closing I went in to look at the sales and again was treated very bad especially from the manager who when I was checking out after seeing the put merchandise back when they told me they weren't accepting coupons made a comment about the items that I had that there was a lot of items did I put them in my purse or did I just set them down and I told her she was more than welcome to look in my purse but that I put them back in the proper places where I got them and again she told me they were not taking digital or paper coupons and saw me leave the register and go back and put my items and come right back where she checked me out I have had instances in the past where it's racial in my opinion I don't appreciate one for being treated poorly anytime I went in the store but especially do not like being accused or accusations being made when they walked around me the entire time I was in the store I was under the impression you had to have good reason to accuse someone or if you think they are shoplifting you can't approach them until they leave the store cuz they always have the opportunity to pay for the items it was an embarrassment and even if the store was not closing I would not be going back and I would make sure no one I know goes back I will be making a review and a post on Facebook about this particular store

I and the people of this community were very happy to get a Dollar General store so convienent to us. Now, we choose to go anywhere else except there. That store is a mess! The products are never stocked, there are racks of unpacked items lining the isle and the service is awful. I feel like I need to stay awhile and help stock shelves while I'm there. I've been in several Dollar General stores and this is the only one that feels like I'm walking into a rummage sale every single time. I keep wanting on things to change but they never do. If this isn't handled soon, I will take my business elsewhere and I will suggest to my neighbors to do the same.

I went shopping at one dollar general on highway 67 in Biloxi ms and got some great deals. Several sizes I need were out so the worker suggested I try another store. So I went to one on Lemoyne blvd, diberville, ms. They didn't have the same things on sale. And the things that were clearly on the 50% table weren't even on sale. I even had to take the employee to the table where there sat 3 buckets of the stuff. When I complained about things not being priced right, he said well, I. Any do anything about it. So why is a pair of sleep pants $3.75 in one store and less than 5 miles away the same exact pair is $12.50? It's extremely frustrating for those of us on a fixed income. I'm clearly disappointed.

I go to the west 10th St. Dollar Store in Indianapolis IN frequently. Recently they added poles to the shopping carts so the carts can not be brought outside the store. This makes it extremely difficult for customers who purchase a lot of products or items from your store to get them to their vehicle, especially those who are pregnant such as myself. I asked the employee if the reason for the poles were because people were stealing the carts and she stated, "No, it's because people leave them outside." This blew my mind. She also stated this store is supposed to be a quick stop and grab store not for big shopping. If this is something corporate has mandated you may want to rethink this new implementation. If not and this has been done by the particular store manager can you please ask them to stop it.
Thank you for your time.

Corrine Clark

Do you think it's fair to have one employee, who is not the manager, working from opening to closing? Often, he has been the ONLY employee in the store. How can he be at ease to take the mandatory break, even to use the restroom when he is alone in the store? This cannot be legal. I'm referring to the store on Main Street in Salem, SC. I, as well as many others, depend on this store so as not to have to drive 15-20 miles.

I want to know why in the hell everytime I go into DG store in Wellsville, Kansas...there is only one damn cashier and the line is 45 minute wait cause other cash register is closed? This store has been open and never used only one register WHY? I am fed up going here and standing in line cause they don't want to open another register to help their customers! I left my products I intended to buy on floor and walked out as did several other customers, it needs Addressed by the District Manager or he/she needs replaced as the manager if this store does it ridiculous! They need to hire more cashier's and stop being cheap company and step up for their customers!

The cashier that worked the morning shift at store number #18244 (shakina) is very rude and should not be in customer service dealing with the public. As soon as you give her a coupon she holds up the line just to read the whole coupon word for word and call a manager. Instead of scanning the coupon to see if it would go through she complains i hate coupons to the consumers. If you don't like dealing with coupons then you are in the wrong profession. The coupon I gave her stated $5 of 3 gain products and that you can only use 1 in a transactions. The idiot cashier was just about to tell me that I can only get 1 gain product when the coupon stated $5 off 3. The manager had to ring the things up. The same idiot cashier said that a 5 ounce product is considered trial size which is the dumbest thing ever. When it came time to pay she said so how are we going to do this this ebt, cc, or debit card. I was not even going to lower myself to this person by answering her because she is not worth it. If this store wants to keep its consumers happy you need to put this girl in the back of on the floor stocking the shelves.

only person in line walked up to check out made me wait 5 minutes to do what she wanted. she came back then i asked about a 2 dollar off coupon her response was its probably digital. i pay for my items, the receipt prints with the coupon and she acknowledges it then says nothing then finally offers to fix it i no longer trust what shes doing to be honest. it seemed like she was going out of her way to not use the coupon and liked making me wait. maybe racism as she is african american and i am caucasian.

In Pine island mn today I went to get Diet
Pepsi 12 packs tonight Oct 6 at 7:30 that was on sale for 3/$10. The ad says through Oct 6 not stopping at 7:00 pm. I called another store and they were selling sale price until 10:00 pm. How can you have a corporate ad but it differs from store to store. Today was first day of stopping the sale at 7 pm. I looked at the ad again and it said nothing about stopping at 7pm. I asked the clerk and he said it was DG policy. That was when I called another store. I was very disappointed with only our store stopping the sale at 7 pm. Any questions please contact me.

Steve Hanson
810 south Main Street
Pine island Mn 55963
[protected]

I just left Dollar General #02355 and am appalled at the vulgarity two employees were using in the store. I purchased a little over $20.00 but might've purchased $100.00 had I not been so dismayed!
I know I read the name tag on one employee being named Mona who was Hispanic. The other one was also Hispanic. She kept saying the f... you word. They were using words like [censored], f..., stupid...all quite loud that I heard them three rows away and at the front of the store all while they were towards the back. They were yelling all of this to a man that was there playing around with them also being obnoxious! Yelling, "I ain't got time for your [censored]! F... you!" This took place over a period of 15 minutes that I was there. I can't imagine how much longer it had gone on or goes on daily. Shame on them! There were children, elderly and several other people. The Manager had to have heard them. She did nothing! Unless she was not the Manager but she was the only Caucasian lady there and she was not talking like that.
I would appreciate it if you have a class for these ladies on how to act in public, especially at My Dollar General!

I have visited 2 dollar general stores in Bristol, Tn. so far in the past year; and when I desperately had to use the bathroom, they would always say that it was out of order. How can the employees work without using the bathroom? Some people walks to where they have to go, and when we shop at the store, we deserve as much respect as the employees. There's no way that the bathroom are out of order each time we go in!

While in the store working on a reset, with the store full of customers, this manager rudely & loudly pitched a fit because I was pulling forward product on the shelves to properly merchandise & complete my reset. I was unaware that the product was pushed back for a reason and was simply doing my job. A simple and polite explanation of the products placement would have been more than acceptable and appreciated.

Also, prior to my encounter with her I observed her angrily reprimand, again in front of a checkout full of customers, a assistant manager for asking her about a process concerning your internet coupons.

I completely understand that she was and is stressed both personally and professionally; however, that does not excuse her deplorable treatment of staff, people or of merchandisers there to support her & her store.

Store in Tolar Texas 76476 is always unorganized and dirty. The staff is great but the management does not seem to know how to use his employees to keep the store in working order. This is the only Dollar General that I have went into that looks like this and they are not living up to y'all's values and are making your company look bad. It's so bad you have to move stock to get to what you need. There is always trash on the floor and is never picked up. I hope you look into this matter soon because like I said they are giving your company a bad reputation.

Wow I don't know where to begin, this store has gone down hill since you hired that new manager, the store is no longer clean, trashy, selves are bare, floors are dirty, she is very rude, not helpful at all, I live in a very respectful community, and the appearance of the store is embarrassing, at one time people use to say including myself that this store is the cleanest well stocked store around, we all loved shopping there but as of lately no i wont shop there you need to check the store out its awful cant even get down most of the isles for all the trash, boxes, and big crates in the way, we shouldn't have to kick the garbage aside and move things around to get to our needs, I am so disappointed in the store, ready to move on. you need to get a manager who knows her job, and quit playing on her cell phone and not not be rude, and say she cant help us because shes busy give me a break, who does that, well i hope you take this seriously .really need to fix this, and stock them selves, I am ready to call the health department, and what ever else i need to call, Taquisha has to GO she is rude and much much more, thank you for reading have a good day.

This is the 2nd time ive been to the store at this location and its even worst than before, , , I guess the motto here is take the customer's money be as rude as possible and you too can be a manager And the place is very dirty, i seen a rat running in between food products, , very nasty place to shop...on top of the rudeness of the manager, what I don't understand is how can this place have such rude managers while the Rite Aid's that's right beside it has excellent customer service and the place is very much clean.

Yesterday was the second time I contacted the company about my concerns regarding the Dollar General store on Washington Street in Kankakee, IL 60901. The clutter, messiness, and uncleanliness was pretty bad. Everything from walking into the store to choose from a cart with no backside to hold items inside of it or a cart that looked like it had been involved in an auto accident, the large spills/spots on the floor (been there for weeks), the aisles that need to be maneuvered through in order to avoid toppling piled up boxes or items spilling into the aisle, etc. all make for an unpleasant shopping trip. I thoroughly enjoy shopping at Dollar Generals but these last couple of visits have not been very pleasant or enjoyable. Today I am sending pictures to be included in these complaints.

Candice Rivard
[protected]

The shelves are bare you can't walk through the aisles for all the totes of merchandise that hasn't been put up there is trash on the floor the floors have not been mopped or swept price tags aren't right and you stand at the counter for 15 minutes before you can get somebody to come check you out then they act like it's some kind of inconvenience for them to do their job. I didn't realize that you could submit pictures or video but be assured tomorrow I will go back and take pictures and video and I will make another complaint and send you those

I went to a dollar general on main st in Burlington NC and I left my personal belongings in the buggy. I called them and was told they would look for it. When I got there the cashier was really rude to me and said that she didn't see Anything. Even got upset about me asking for my stuff. I asked for the manager to see if they could review the cameras to see who took my belongings and she said that they didn't have cameras and clearly there is a camera in the store entrance. Which is where I left my buggy. This is unbelievable. I will be contacting corporate about this, this is unacceptable to have that type of people working for their stores. I personally think the cashier took my things because of the way she reacted when I asked for my things. It's like she got mad about me asking for my things.