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Replied
tv channel
There is no where to cancel on their site and no phone number. I've emailed and no response. I saw a previous complaint where they said to click the help widget but there is none. I continue to get billed but you are unable to play this channel on a constant loop. So to leave it on for the dog while I'm gone isnt an option. As well it is difficult to figure out how to run it on my Apple TV where every other option/channel/subscription is simple.
The complaint has been investigated and resolved to the customer's satisfaction.
Please email us at support AT dogtv.com. If you give us your address we can check on the status of your subscription and can cancel it for you. Thank you. DOGTV Canine Contentment Ambassador
Replied
canceled subscription
I canceled my subscription (in writing) within 7 days of trying dogtv. My credit card has continued being charged each month for the last 3 months. After sending emails I was finally contacted & told my subscription was canceled however I am still being charged for the last 3 months. I have never dealt with such an unprofessional company. I would never recommend this service to anyone. I will be contacting my credit card company to file a complaint concerning dogtv!
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
unable to cancel subscription
Since our purchase on May 27th, 2017 we have not been able to view the channel. I emailed support the same day and requested to disregard our request for service. I just keep getting emails that say "try to log in now". I requested to cancel, but I see its still active. Where is the cancel information so I can send in a written cancel letter. It is now June 8th, 2017 and we are still unable to view and cancel. I would like to submit my cancel information prior the 30 day trial ending.
The complaint has been investigated and resolved to the customer's satisfaction.
you account is active and working, are you getting our emails? we have send you the cancel link and asked what app are you using to Stream
Feel free to email us any time at "support@dogtv.com"
Best
John
DOGTV support team
Replied
Cannot cancel subscription
Since March 1, 2017 I have sent multiple emails requesting for my subscription to be canceled. I have also seen online that others have not been able to cancel either.
My order ID is 174549
The phone number provided here at www.complaintsboard.com is not connected to the company and leaves you speaking to an identified voice mail.
My desired resolution would be the effective cancellation of my subscription to DogTV immediately and the cease of any further withdrawals from my bank account.
According to Section 2 of their Terms & Conditions cancellation requests must be submitted in writing. As the T&C does not define "in writing" in specific terms an email is sufficient to meet the requirement.
The complaint has been investigated and resolved to the customer's satisfaction.
Sorry about that, but we have cancelled your account and emailed you back several times, only to get this email back from you:
"Hello!
I have shut this email down owing to an influx of spam email.
If you know me well enough to have this email address you should also either know my cell phone number or how to contact me via social media to ask me directly for my new email address.
If you do not have any of that information then you are #### out of luck!
KThanksBYEEEEEEE
Saundra Ward"
Hope this helps, we don't have any other email of yours in our records
Feel free to email us any time at "support@dogtv.com"
Best
John
DOGTV support team
Replied
Can't cancel subscription
I have been trying to cancel subscription for five months. When I started I had to call a special number to cancel my subscription. Charges continued appearing on my credit card. Now my only choice is to send an email. I have gotten no response to multiple emails asking to cancel my account. DogTV website and search engines provide no other method to...
Read full review of DogTV Network and 20 commentsOverview of DogTV Network complaint handling
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DogTV Network contacts
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DogTV Network emailssupport@dogtv.com100%Confidence score: 100%Supportalex@dogtv.com99%Confidence score: 99%marketing@dogtv.com99%Confidence score: 99%marketingyoav@dogtv.com97%Confidence score: 97%blog@dogtv.com96%Confidence score: 96%info@dogtv.com95%Confidence score: 95%supportshow@dogtv.com75%Confidence score: 75%
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DogTV Network address1822 E Rte 66, Glendora, California, CA91740, United States
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Will not provide info to unsubscribe. Tried to contact multiple times with no avail