Dodo / Service speed
I’ve been Calling Dodo support for over a week now.. Still wondering if they will charge me for calling them as I am on a Bundle broadband plan with them. My 1st question to them was why my up and download speed was so erratic, speeds varied from 64 kbs to 12 mbits download (I am on a ADSL 2+ plan) the answer I got was reboot my modem and see if that helped ... and they’d call back to hear is all was ok I am still waiting for that call. So after 3 days of testing i called again since the speeds were still very variable... tech support wanted me to reboot the modem again told them already did that.. and it became quiet on the other side of the line.. I suggested to update the firmware... and they replied yes that will help and is the solution... after downloading the firmware I tried updating the modem (D-link 502t) the update was successful I reconnected it back to my router but no lights came up only the power light... so I called again and tech told me my modem had died I asked now what will i do .. and will you provide a new modem since I bought it of you .. they said no you will have to call d-link and handle it through them.. I will send you an e-mail which shows the date of purchase... I still after a week have to receive this e-mail. I called them 2 more times about this.. They said it could take up to 2 hours hmmmmm more like 2 years..
I wonder why am i paying for something I am not getting is it possible to get a refund?
Dodo's service is based on dumb people as customers.
my max limit is 5 gigs (this is both up and download even if your computer isn’t on they are counting)
So last month i have gone over my limit.. and got charged 0, 18 cents per MB extra i never realized this it even showed a button to buy 1 more gig for 10 dollars now I paid 40 dollars for 380 MB... which is more than 2 times my normal rate.
I am now using an old modem with old speeds and that has the same problems. I am lost and want to have a stable connection with no hidden costs and a good Helpdesk... Big question why don’t I just move back to Holland where there are no limits and connections are stable.. and heldesk treats you as a real customer.
I could talk hours about this I have a feeling that the Aussies have just accepted this behaviour and live with it.. In my oppionion thats not right and some governing body should addres them and make them clean up their act.