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Dlink Systems / Bad service

1 United States
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My experience with them is that they put products on the market that don’t work and you have to apply endless firmware updates and even then, you never get things working as advertised.

Case in point - Dlink entertainment system for the TV. Bought one of the first generations, networking didn’t work, would not stream video without locking up, had to constantly be restarted. After 3+ firmware updates, I threw it in the trash.

DIR-451 Mobile Broadband router. I am returning it to dlink because it doesn’t work with AT&T. After spending 4+ hours with tech support and going through a replacement unit, the problem is according to DLINK is with AT&T and they will address it in a firmware upgrade at some point in time in the future. When I told the tech that the product didn’t work, he replied “It does work, it just needs an update” (That they don’t have). I replied, I plug it in and I can’t access the internet, how is that working?

I now have been holding for 1 hour + to get a refund and the tech said that this manager approved it, but he would have to "convince" customer service to give it to me.


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