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DIYupholsterysupply.com / Bad return policy

1 United States

I ordered $119 staple gun along with other items. I contacted the owner how I can return and get refund for this as it did not seem safe with my young children. It turned out that he will not accept the return of "tool" at all as customers may return the tool after they finish work. Then he offered "I will make an exception if you are willing to pay a 30% restocking fee and if the gun has not been used". On the website, it is stated "20% restocking fee for unapproved item". I shipped the item for refund of 119 x 0.8=95. He e-mailed that he will not accept the item at all.

Not to mention about additional $18.24 for multiple packages and the fabric that he finally answered that " the fabric is discontinued and a check is in the mail to you".

I'm talking about relatively small sum of money, but thought this may alarm other customers.

My take home message; do background screening before shopping.

Ga

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