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DIY Dress Customer Service Phone, Email, Contacts

DIY Dress
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www.diydress.co.uk
www.diydress.co.uk

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1.0 3 Reviews

DIY Dress Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with DIY Dress at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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DIY Dress reviews & complaints 3

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Newest DIY Dress reviews & complaints

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M
12:30 am EDT

DIY Dress Complete waste of money

I've purchased a dress from www.diydress.co.uk and was sure that my measurements were correct. When I received the dress it was a total disaster! First of all it was very small and last but not least the color was absolutely incorrect! It was supposed to be a wedding dress, so it was supposed to be white, but the one I received was pink! I contacted the company about the issue and they told that they couldn't accept it back because they wouldn't be able to resell it! When I sent them a picture as a proof they said that pink one looked cute! What? This is the worst company to deal with!

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L
1:17 pm EST

DIY Dress No info at all and the seller didn't reply

I purchased dress from the website www.diydress.co.uk. I got the confirmation info, but the seller didn’t provide any info about the delivery day. I wanted to get any updates about the order, so I started to send emails to the seller. It was awful, ‘coz the seller didn’t reply and no idea where my order is. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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A
8:04 am EDT

DIY Dress I was simply unable to contact.

Ordered and paid for a dress from diydress.co.uk website. After waiting for several weeks, dress finally arrived but it was wrong dress. After emailing website, they requested picture of wrong dress, however, the email address to email picture was not valid. Seller has never responded and I was simply unable to contact.

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jensells
salsibury, GB
Jul 10, 2013 1:33 am EDT

I unfortunately have the same experience as Patfearn. My dress was a different colour, different design and it didn't fit despite being custom made. I have exchanged over 73 emails with them, they refuse to refund despite having a refund policy on their website. I have also reported them to Facebook and the review centre for posting fake reviews. This company is a total rip off!

B
B
Blackwood
Horsforth, GB
Jul 09, 2013 9:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi patfearn,
Ohh, such a pity. But i have a total different experience by DIYDRESS. I received my dress 5 days ago. I order the dress for my mom. She will attend to my cousin's wedding. I ordered this dress http://www.diydress.co.uk/a-line-high-neck-tulle-and-chiffon-beadings-button-zipper-back-mother-of-the-bride-gowns-10202094.html. As same as the color on the pictures and chosen custom made. When the dress reached to me, i was so surprised also my mom. The dress looks great. But i am not get my mom's dress easy. About 20 days later, after i ordered the dress, i contact with diydress online service to asked, when will my dress ship out. They said the dress ship out already and give me a tracking number with UPS. I have checked it on ups site, and then i found that my dress was already reached to UK also to London. And i contact with UPS many times. They said they don't find my parcel, i am so upset. Then i go to local express company to get it myself. UPS is too not responsible.

P
P
patfearn
Redditch, GB
Jul 09, 2013 5:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too have been ripped off by diydress after I ordered a dress for my daughters wedding. The dress arrived but was 2 sizes too small, the wrong colour and was very shoddily made. Despite email correspondence, and I can give you there 3 email addresses they have refused to refund for their mistake. Gradually their emails have become more abusive. All negative feedback is deleted by diydress and they write their own feedback on their website, facebook and review centres.
I have set up a support group on Facebook - diydress reviews. There you can see the kind if garment undress actually make
Scamadvisor.com say diydress should not be trusted. Diydress.co.uk are a Chinese company working from a uk address. They have ripped off a lot of people in the uk and its time to get them stopped.

Is DIY Dress legit?

Our verdict: After an exhaustive investigation, Complaints Board has identified DIY Dress as exhibiting significant legitimacy concerns, categorically indicating it's not legit. Engaging with DIY Dress is strongly discouraged, highlighting a substantial risk to users' personal and financial security. Do not provide any information. Report any suspicious activity to the relevant authorities.

DIY Dress earns 1% level of Trustworthiness

Critical Trust Alert: Complaints Board reveals DIY Dress as a scam with only 1% ligitimacy. Strongly advised against interaction.

Keep in mind that a recently registered diydress.co.uk may not have a well-established reputation or a long history of activity. This could be a negative sign, especially if the website is asking for personal information or money.

The website belonging to DIY Dress has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

If you are considering using the services of the website belonging to DIY Dress, note that the site has many reviews despite being very new. This could indicate that the reviews are fake or manipulated, and requires extra caution and research.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for DIY Dress. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Diydress.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Diydress.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Several mixed reviews for DIY Dress have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
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