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DIY Upholstry Supply / Unresolved

1 United States

I ordered several items from this company totaling $67.25 the most expensive being a curtain rod set containing 44"-108" with extender, rings and mounting hardware. This was Dec 27, 2008

Following is the correspondence which transpired. I have not received a usable rod nor was I reimbursed for the rod.

Sent to company January 13, 2009
Good day,

I received my order yesterday, but seem to be missing one item. There was no packing slip so I don't know if it is back ordered, shipped separately or what. It just happens to be the most expensive part.

(1) 44" - 108" Curtain Rod - Ribbed Antique @ $19.99 = $19.99

Please let me know what is going on with this. Thanks.


REPLY
Here is the tracking # For your Curtain Rod (blanked for privacy)
If a response is required please reply to this email, it will help us respond faster to your inquiries,

Kris Charlebois

Sent:January 15, 2009
Subject: Wrong curtain rod was received
Dear Kris,

I received the curtain rod today, but I did not receive the one paid for which was 44 -108" I received a 48" rod. See attached file a screen shot of your website and confirmation below. Please advise.

REPLY Jan 15, 2009
We sent the correct rod today. Sorry for the trouble.

If a response is required please reply to this email, it will help us respond faster to your inquiries,

Kris Charlebois

Sent: Tuesday, January 20, 2009
Subject: One more time...
Dear Mr. Charlebois,

I am very disappointed. I received the the Rod today. When I say Rod; that is all I got. No hardware no rings, no extension as advertised on your website and stated on the box.

I am Attaching pictures. It is obvious the box was opened. A paper bag was taped to the end. This was not shipper damage, this was how it was packed. The other box also was wrapped in paper, not how a package is professionally packaged in this day and age. Shippers don't usually allow it. Both packages I received had the name Michelle (no last name on the return label) in case you have a drop shipper or mail room person you want to make accountable.

I would like a refund of my $19.99. If you like, I will send back the pieces and parts of these rods at your expense. This was a paypal transaction and they do ask for feedback on sellers. I would like to be able to tell them we resolved this satisfactorily. I really liked the fabric swatches I received but do not have confidence in your webstore.

REPLY: Jan 21, 2009
All our curtain rods are prepacked by the manufacture on a computerized assembly machine, as you can understand I find it hard to believe the package was shipped incomplete however if there is a problem I thank you for bringing it to my attention and will authorize a return. When we receive the package will will inspect it. if we find fault in the manufacturing we will ship you a replacement at our expense and refund your shipping expense. please feel free to call me a [protected]. We ship 100, s of packages a day, there is nothing wrong with our shipping method, We have a very good customer service record as you already know. please be advised we do not respond to any kind of threats.

If a response is required please reply to this email, it will help us respond faster to your inquiries,

Kris Charlebois


Sent: January 21, 2009
Subject: pictures did not attach to previous mail

I reduced the size of the photos as they did not appear to attach to the previous email
regarding invoice No.


REPLY Jan 21, 2009
we are sending you the right size sorry for the inconvenience

If a response is required please reply to this email, it will help us respond faster to your inquiries,

Kris Charlebois

Because of this last email I did NOT send back parts or notify Paypal and my 45 day limit is past.

Internet Buyer Beware

Da

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