Coming up to 10 weeks since I advised Coverplan and the "Tech Guys" that my laptop was faulty. The laptop was purchased at Dixons in London Heathrow where I was also persuaded to purchase a coverplan agreement for the laptop at UKSt 429.00.
I have spent a lot of time being passed around from one section to another with little or no progress in getting the matter resolved. I notice from other complaints on this site that "Coverplan" are described as a "Scam" I would have to agree at this point in time. They appear to use a system of Attrition in the hope that people will give up and I can only assume it works mostly.
So its buyer beware, even if you purchase in what you think is a reputable shop and even one licensed by the British Airport Authority to sell their products.
If I am successful I will return and update this post, in fact I will update it in any case.