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DivaTress
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1.5 24 Reviews

DivaTress Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with DivaTress at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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DivaTress reviews & complaints 24

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Newest DivaTress reviews & complaints

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L
1:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DivaTress Wigs

My name is latrecia woods and I cancelled a order from diva tress I was suppose to get a refund for a total of 67,80 back n my card well I only received 32.00 back on my card they owe me 35.00 I emailed them about this issue concerning my money I was told that all the money had been put back on my card and that I needed to take a screen shot of the 32.00 dollars well their is no way I can take a screen shot I called my bank and was told all that was put back on my card was $32.00 not the total $67.80 my bank says it's on divatress to refund me the remaing amount of $35.00 and they refuse to take responsibility for them not giving me my whole refund.

Desired outcome: The remaining of my money back

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T
5:56 am EDT

DivaTress Their marketing messages

I have never purchased from Divatress but they have kept my phone number on file and continued to contact me to make purchases when I never consented to this. It's likely they will have my personal phone number from when I would have attempted to place an order but once they stated they couldn't ship to my address I couldn't finalize that order and completely exited from their website.

Their messages also don't include anywhere to unsubcribe from this service and no one is willing to contact me back to assist with this and considering they contact me from a different number everytime, it's not an easy solution to just block them!

Desired outcome: Unsubscribe me from ALL company marketing messages

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R
3:13 pm EDT

DivaTress Missing a wig in my order

I Joeann Lum place and order with divatress on 5/2/2017 and receive my box 📦 on 5/62017 -Saturday Order number-[protected] (The box was not tampered with when I received it )I open the box and inspected my merchandise promptly only to find 11 items were in the box when there was to be 12 items the one item that was missing was a wig -free Tress Equal Extreme side part -Ursula op27 I have been ordereding wigs with divatress for 2 years and never had a problem like this I really hope we can resolved this matter because divatress is a very good company And I am a very happy customer Thankyou Joeann lum -84-946A- Lahaina St Waianae Hi 96792-[protected][protected]@gmail.com

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M
3:32 am EST

DivaTress Horrible!

I bought a wig from DivaTress and I am very disappointed with my experience. Wig that arrived was incorrect and looked absolutely nothing like pictures on their site, it was a completely different item and its quality was very poor. I called DivaTress support and asked for some help and assistance and they said that I can send it back for replacement. As I already said I was not impressed with the quality so I told them that instead of replacement I want to cancel my order and get a refund. They said they need to discuss that with their manager and asked me to call later. When I called back they did not pick up. They do not reply to my messages and I have no idea how to reach them, phone is also useless, they do not answer it. Horrible!

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DivaTress Customer Reviews Overview

DivaTress is a popular online retailer of wigs, hair extensions, and beauty products. The website has received numerous positive reviews from customers who have praised the quality of the products, the variety of options available, and the excellent customer service.

Many customers have noted that DivaTress offers a wide range of products to suit all hair types and styles, making it easy to find the perfect wig or hair extension. The website is also user-friendly, with a simple and intuitive interface that makes it easy to browse and purchase products.

Customers have also praised the quality of the products sold by DivaTress, noting that the wigs and hair extensions are made from high-quality materials and are durable and long-lasting. Many customers have also noted that the products are easy to style and maintain, making them a great investment for anyone looking to change up their look.

In addition to the quality of the products, customers have also praised the excellent customer service provided by DivaTress. The company has a dedicated customer support team that is available to answer any questions or concerns, and many customers have noted that they received prompt and helpful responses to their inquiries.

Overall, DivaTress has received overwhelmingly positive reviews from customers who have praised the quality of the products, the variety of options available, and the excellent customer service. If you are looking for high-quality wigs, hair extensions, or beauty products, DivaTress is definitely worth checking out.
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