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Disney's Caribbean Beach Resort / Poor Customer Service

1 Lake Buena Vista, FL, United States Review updated:
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My family stayed at this resort January 2009 for 7 nights. We loved everything about the resort except for the horrible experience we had at check-in. When we arrived, we were immediately given our room assignment. I requested a room closer to the pool and was told very rudely that I did not pay for the nicer room. I told her that I would be willing to pay more for the location convenience. I requested a room in the Martinique area. When that was not available I asked her if by chance one of the "pirate rooms" was available. I had called every three days for 1 month prior to our vacation to check if these rooms were available and was told to request those rooms at check-in by disney staff. She then told me that if I was complaining about the location of our 1st room I wouldn't like the location of the pirate rooms as they were farther away. I explained that I was not complaining, just expressing my preferences. She then told me to "stop complaining", the pool wasn't more than 5 minutes walk from the room she originally gave us. She left for a moment to another room and came right back and told me that the entire resort was full and I could take the room I was assigned or find another hotel. Not a very good beginning for a magical vacation.

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Comments

  • Da
      26th of Oct, 2009
    +1 Votes

    To be honest the writer of this complaint makes no sense. I have stayed at the Carribean beach 5 times. Each stay is better then the last. The Pools are located in each area of the complex, that it is less then 2 mins. to any pool.The main Pool, [[where the good slides are], is a wee bit inconvenient if you are at a complex, away from the main shopping and eating pavillion, but the walk is worth it, as you always feel like you are indeed in the carribean.As far as attitude goes, I doubt it, as Disney, never gives anything away, but they are indeed the best trained, in communicating with the customer...my major complaint, as I love this resort is with my family of 6, I have to rent 2 rooms...they should have family studios, for larger families. A little tid bit...every room at the Carribean is the same size, the only differance is the view..[[parking, garden..lake]...Dave Cohen

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