Disney Store
reviews and complaints

On 3/23/2017 my wife and I went to your store in the Smithhaven mall in your lake grove NY store and purchased 4 items
one of the items was never put in the bag and my wife had to travel an extra 12 miles back to the store the next day to get the item
Then just prior to leaving for a vacation she noticed that the security device was not removed
I then had to travel another 12 miles very quickly to have the device removed
This was something that should have never occurred and we should have received more then a smurk and an apology

I ordered a toy from Disney Store as a birthday present for my child and they charged my card right away. Time passed and there was no information about my order. Besides, they didn't even give me a payment confirmation and I didn't receive a tracking number. I was not able to contact customer service no matter how many times I tried.
Then I went online and tried to find some additional contacts but instead of that I found all these reviews. I lost my hope and it looks like I was scammed as many others. Disney Store is a bad site, please don't buy from them!

Hi Disney
My daughter has been saving her money and by the end of Hanukkah she had enough money so we thought, to buy a 12" Princess Leia doll exclusively sold at the Disney Store. When we got there tonight there were a bunch of dolls put on the wrong display with some other figures that cost $14.99. She not knowing, lost her mind that she had enough money but after we inquired we realized that the dolls were on the wrong display and that the price was actually $35. She was heartbroken as we as a family love Star Wars. My husband I grew up loving the movies and have shared that love with my son and daughter. I had asked the manager of the Roosevelt Field Mall in Long Island NY if he could honor the sale price which was just last week (I would of kicked in the extra so she could get it) but he said no in front of my daughter and proceed to infur it was because Carrie Fisher died. I was so shocked and stunned I didn't know what to do other than tell my sincerely sad 6 year old daughter we would help her save more and come back. I am writing because after thinking about it realized that is not what Disney stands for (making a silly profit over someone's untimely death) not sure where to go from here but thought I would reach out.
Sincerely
Jennifer Clark
Mother of Disappointed Child

My Daughter gave two of the above glasses to my wife and I as Christmas presents, and the quality of both glasses are shocking! When purchasing an item in the Disney Store, the last thing on your mind is to inspect the quality. However just recently my family have had to return several items to different Disney Stores for quality related issues.
One of the glasses featuring the Cheshire Cat has a crack in the glass and several pock marks. The other glass featuring Tinkerbell also has pock marks embedded in the glass and an uneven base.
My Children have been brought up with Disney; having made several trips to the Florida Resort, and have come to associate the brand with loyalty and trust. I'm not sure what's going on in your organisation; but the quality of the goods are shoddy and what's more your Sales Staff make out that they are doing the general public a massive favour when they do exchange an item, by saying "you should have checked the item before leaving the store." - When trading in the UK items have to be; of merchantable quality and fit for purpose. This appears to be lost in translation at the moment in your Store.
It's a shame, if the Disney Corporation is now fuelled by GREED!
Yours Disappointedly Nigel Phillips.

I ordered SEVERAL items from the disneystore.com on 11/26/2016. After 11 business days I reached out to them asking for an update on my order (considering they say they will notify me in 24 hours if something is not available and allow 9-11 business days for delivery). The CSR said my order was still processing and she will call me back in 1-2 business days. Two and a half business days pass and no response from them as promised. I call them again on business day 13. The CSR I spoke with had no idea why "it's still processing". Today, on business day 14, I get an email saying three of my seven items are no longer available. I tried calling corporate and gave me the same customer service number to call. So, now, 10 days away from Christmas, I do not have what I need and cannot get it online. Disney claims to be so concerned about making everything "magical". How about living up to your end of the bargain?

I called Disney Store and told them that I need them to deliver on a certain date and asked if that was possible and they said yes. So I placed an order and bought a birthday present for my little daughter. Her birthday already passed and her present never arrived. Called them many times and all I got was fake promises. They said that my order was already on its way and that I will get it soon. I am so disappointed. Wanted to make ma daughter happy, and it's really sad that her present did not arrive on time.

Wanted to order some toys for my daughter and found Disney Store. I have purchased three items from www.disneystore.com and paid $25 for shipping. The total cost of the merchandise I bought was about $50. I received my order in reasonable time and quality was great, but then I was charged again! When I contacted customer service they told that additional $30 was a duty fee. So in the end I paid $50 for toys and $55 was wasted on shipping! Absolutely ridiculous!

I wanted to purchase Christmas gifts for my children. It took some time finding the perfect items. I spent about two hours and because they have really big amount of merchandise on their website. So I placed my order and bought some products. I paid about $700 for all. It was 25 days before Christmas. According to the information on their website 25 days is enough for shipping. One week later I called Disney to know where the order was since it states 10 days for shipping. They said that there was some kind of problem and they cancelled my order. They also told they were trying to call me many time and even sent me a message. That was strange, because nobody called or emailed me. They said, that I can make an order again and they will provide me priority shipping which would guarantee my items to arrive till Christmas. I placed an order again. Well, today is December 15 and my items have not arrived. I called Disney again and they said, "We are very sorry, but we forgot about your priority shipping, but you'll get your products soon.”. I don't know what to do or how will explain this to my children. It's Christmas soon, but I do not have any of those gifts. I'm very disappointed.

We have purchased Disneystore.com items. The items were returned to them. Almost 2 weeks now, we have not received the refund. Every time we called CS, we were told to check with our bank. All the CS were reading the same script, because all of them gave us the exact same answers - "Please check with your bank we did credited the refund to your account". We finally have to open a dispute case with our own bank. Meanwhile Disney is collecting interest on our money. How UNETHICAL! Never do business with company! They could hold your money up to 90 days!

I attempted to place an order on line to the Disney Store with a $150.00 giftcard. My order came to $109.00, and when attempting to check out I was told I HAD to enter my credit card information in case there was not enough money on the giftcard. I called customer service and she said you can not order without credit card information, it was policy. What kind of policy is this. I have used gift cards on line for years without someone demanding my credit card info. It should only be necessary if I was charging. Is this legal? I think it is just another way of getting more information from us and to sell it. If this is their policy, I will not be shopping at the Disney Store.

Item ordered was not securely delivered. Tried and tried and tried to get some response from the Disney Customer Service re how to remedy what has become a very disappointing birthday for a young relative,
but absolutely no response at all. Cancelling the charge doesn't mean a thing to them. So disappointed, that like my niece, I could cry. Won't again make the mistake of trusting what used to be a reputable company. Also - note that the delivery was to have been made by UPS. They require no signature, and also don't care if something is stolent. Consider it "delivered" even though it might have simply been left on an apartment building stoop. The world needs to know.

A web order was placed with Disney Store and after the delivery is done. A mail is received from Disney Store.

"Regrettably, we experienced some system errors causing you to be billed twice. However, we have issued a full credit of $240.53 to correct the error. This is not an example of the quality service we wish to provide and we hope that you find this to be an isolated incident. Please accept my apologies for any inconvenience this may have caused."

It was then found out that due to the double billing and the respective credit transaction, a loss in local currency (around USD10) was found and then reported to Disney Store to seek for resolution. And a further reply is received.

"We appreciate your interest in DisneyStore.com. I would like to offer you a $10 online gift card for the inconvenience." and a further mail

"We are delighted to have received your recent email and we appreciate your interest in DisneyStore.com. Yes it was a system error on our part, all we can do is offer you the $10 c/l since we returned the money to your card already"

The feedback is finally a Disney System error with $10 gift card which you can only use on further purchases from a store which have caused you actual cash loss. Can this call an offer? Finally there is no compensation at all. A well known brand "Disney" which has System error and no regret in causing customer loss. Will you shop more?

This will be our last visit. We are tired of grunts and rolling of eyes from people who have apparently been there too long to answer questions on Ariel beach towels.

Does Disney not train its non-theme park store personnel in courtesy? If the manager is annoyed by customers, Disney Store, PLEASE get a new manager.

You are loosing a lot of business because we were not the only family who walked out today in dismay.

I ordered a DVD through disneyshopping.com - a few days later its listing changed to 'out of stock.' I assumed my order would still be honored because, as stated in the e-mail I received, 'If an item becomes unavailable, you will be notified by email within 24 hours.' However, 9 days later, I checked the status and noticed it hadn't shipped yet.

I e-mailed their CS and made an inquiry about the order. 24 hours later, I was notified that the item was indeed out of stock, and I would never get it. When I replied and asked why I was not informed of this like their e-mail said I would be, I never received any reply at all. Very poor CS, and it seems they need to keep better track of their inventory.

To add insult to injury, I now get spammed 1 or more (!) times a day with disneyshopping.com e-mail. Even though I unsubscribed to their e-mails nearly 2 weeks ago, I'm STILL getting them. I finally had to just tell GMail to spam them, unfortunately.

At least my credit card was never charged.