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no id given
i just clicked on "get membership" and put my info thinking i would get a total and confirmation #. i didnt get anything. if $ comes outof my acct i am screwed. i didnt even get an id. can anyone help me?
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
This company sucks! They give you a great deal to join but then won`t let you leave... There is no "real" person number listed. I googled for hrs today. I finally found a "real" person number so here it is...
[protected] you may need to dial a 1 first I did.
Pam
The complaint has been investigated and resolved to the customer’s satisfaction.
BigJason,
Disney Movie Club would like to work with you regarding your concerns. Please contact me directly at [protected]. I look forward to hearing from you soon.
Thank you,
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I'm sorry you are having an issue with the Disney Movie Club, we definitely want to assist you in any way we can. Please call [protected]. For fastest service please have your member number when you call. Your membership number can be found in the upper right hand corner of your Featured Title card in the membership information box or if you recently received an order, your membership number can be found at the top of the enclosed invoice. If you do not have your member number, please call [protected].
Also, the Disney Movie Club website is open 24 hours a day, 7 days a week at www.disneymovieclub.com where you can send emails to our customer service cast members, place an order, see your order/return history, or learn more about the club.
Thank you,
Disney Movie Club Member Advocate
Hi I hope this is the right place to do this, as I don't know where else to look. I ordered movies from you on 11/-6/09 and have not recieved them yet, but I have recieved the ones I ordered on 11/16/09. You also have sent me 2 sets of movies that I did not order.Also you have already billed my visa card for these movies. also I ordered the FREE gift boxes for 3 movies and you charged me for 2 of them. Normally I am very happy with your service but with this order I am extremely upset as these are Christmas gifts. I cannot call to give you my complaint because at this time I do not have a phone. Thank You Lorri Luscombe
unautherized charges
An account was opened on my credit card and movies were charged to it some of which never came to me. When I finally got someone on the phone and canceled everything and they took back the movies, (if you open the package there is a phone number on the invoice that works) then I notified my card company and had my account locked and number changed and now they have done it again on my new card. Disney is a huge company who claims to care but could care less. They need to be held responsable for this fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
Disney doesn't own Disney Movie Club. *cough*
I entered my granddaughter into the disney movie club and I have ordered many dvd's for her, but they keep sending her movies and charge it to my credit card that I do not authories. I'm trying to get in touch with customer service but I'm not getting anywhere with this. I finally got a number for customer service and I'm going to call them. You should have all the numbers listed so that if you can't get anywhere on the web you can at least contact them by phone, and speak to a real person. Very dissappointed.
I am being charged full price for 2 movies, Stub the cowdog and So Dear to my Heart. On your web-sight they are listed for 9.98. I have tried to contact your company by e-mail and both times the e-mail did not go through. Please fix this.
wouldn, t cancel
They would'nt stop sending movies after I cancelled even though I had made my purchase commitment. I thought when my credit card expired that would stop them. It didn't, they must have played with dates until they guessed the new date. All the movies were returned but they won't credit my credit card, say I must buy more movies from them. Tried to find a way to let corporate Disney know what this club is doing to their good name but can't find a way to contact them. Maybe their name doesn't mean anything to them anymore.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I agree with the complaint. You apparently haven't dealt with this company, Lorelaig. My sister has been fighting this company for over 6 months now. She has cancelled every single order that has come in since her purchase commitment was met and they refuse to accept that. She has TALKED with them and they STILL don't stop. She even talked to her credit card company about it, which is now over the limit because they refuse to cancel. She has followed ALL of disney movie club's steps to cancel in THREE different ways and they will not cancel her membership. DO NOT USE THIS COMPANY UNLESS YOU WANT TO GET SWINDLED! They are RUINING Disney's name and it is NOT worth the dollar you paid to get this sort of harrassment. By the way, those 'points' you are supposed to get for the club don't apply to the initial movie purchase (buy 1 get 7 for $1), so you have to keep purchasing after that for the club to be any different than purchasing from a store...even then, the points don't add up to getting anything worth this hassle.
Are you crazy? A company isn't going to sit around and GUESS your expiration date! Why don't you try calling and asking what's going on instead of posting on a message board? It took me 2 seconds to google a customer service number where you don't have to enter any information [protected]. Your welcome.
charged after cancellation
I had a "free" subscription to the disney movie club with a purchase of 3 dvd's for a great deal. I cancelled my membership months ago, before the free trail was up. However im still being billed monthly on my debit card, and recieving bills in the mail for movies I haven't ever ordered or recieved! I just keep getting bill after bill! I try to call the customer sercvice line but I can never get through to an operator! So I saw at the botom of the bill the website address to go to and it instructs right on the bill to click my account. There is no icon on the page for my account! I feel like disney has purposly set up this gimic to rip people off for as long as possible. I personally think there should be a class-act lawsuit againtst them. If there is ever one established I can be reached at a. [protected]@yahoo.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I had the same exact problem. I hate them. They always overdraft me. And now a movie for 40 dollars who gonna pay a dumb movie for 40 dollars. I didn't even sign up for this stuff...please help if you can reach me at god_almighty57@hotmail.com
I have had the exact same problem. And the icing on the cake is that there should be no monthly charge. I had to have my bank issue me a new account and debit card number!
unauthorized transaction
I've had an unauthorized transaction on my debit card; the charge was for $39.90. I never authorized this transaction. Their customer service menu is a joke. It's impossible to speak to a "live person." Beware, everyone... I had joined another club on-line, and somehow, my credit card number was compromised.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received an unauthorized charge on my account for $5.97. I never consciously ordered anything from DMC. However, I got the above number from one of the above posts [protected]), and I called it. It's impossible to get a human from that number, but the recording says to call another number if you have a rotary dial phone (which implies you get a human). So the recording tells you to call a 920 number. At first I thought it was a scam, but then I googled it and found out it's a Wisconsin number. The number where I FINALLY reached a human at was [protected]. I was connected to a call center, most likely in the Phillipines, and the girl was actually quite helpful. I told her I never signed up for anything, so she said she will process a credit on my account for $5.97, and she will send me a pre-paid label, so when I receive the movie shipment, I can slap the return label on it and send it back to them. So...we'll see if this actually does happen.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
your phone number is stupid can not talk to no one even if i can not remember my account number you should have an option to talk to an operator...i do not want this membership no more i can not afford it times are real bad and now you have a charge on my account for 25.90 and i did not order nothing i usually send the card back saying no ...i have not bought anything from you for a long while way too much money now i am stuck with this charge on my account i was going to use the money for groceries now i can not even get that this money needs to be credit to my account asap. and cancel my membership...
The same 39.90 was charged to my account without authorization from me, and it took money out of my electric bill money. The [protected] number is pathetic because you can't get a hold of anyone. It's just a stupid automated message. Right now I'm trying to cancel me membership because of the lack of customer service.
phone number issues
I too had issues finding the DMC phone number and then once I did find it, you never could get anyone on the phone. I, as I'm sure as well as all of you, did not have my membership number. As a result, you cannot get through to anyone. I finally figured it out, got someone on the phone, and cancelled my membership. Here are the numers:
If you have your membership number call: [protected]
If you do not have your membership number and are calling from the United States, call: [protected]
I hope this helps!
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you for the phone number. While I absolutely love Disneyland, I have found this movie club to be a scam and beyond frustrating. AVOID IT AT ALL COSTS! First you, they say you only have to make 5 purchases to fulfill your commitment. But if you read the fine print, only purchases above a certain amount count, and the only ones that are above that are the featured selections. So you're stuck until they finally have something you'd be remotely interested in. Since I don't have kids, it took quite awhile. If you opt for email notification they flood your email with spam. But if you don't opt, you'll inevitably receive movies you didn't want because the timing of their featured selections is not consistent. You can't set a reminder to "decline" because they have at least 14 offerings during the year. I've been overdrawn in my account twice because of that ###.
All in all, I STRONGLY RECOMMEND that you STAY AWAY from this Club if you haven't been sucked in already.
Thank you! Every time I have an issue with my order, which seems to occur an unneccessary amount of time, I am always searching throughout the hundreds of links on their website and have yet to find one that actually offers a customer service phone number. The closest thing I've discovered to getting questions answered is to submit an email and wait for a response. Not my idea of customer convenience.
In addition to order issues - not getting the correct movies, not getting any movies at all, or having account balances after paying - I also have problems with the lack of information they include under your account. Once you've made an order, they show you only movie titles and the date of the order, but no individual or total prices. I also no longer get confirmation emails when I make an order to alert me that they will process it or that it has been shipped.
I love Disney, but it seems that customer service is low on their priority list...
What a load of ###!
They won't cancel the account. They keep sending movies that I marked I did not want. I just want the ### out. Why is there a purchase commitment if they aren't letting us cancel after. It's a ###ing scam.
### THIS STUPID COMPANY
bad customer service/false charges
Disney Movie Club sends me my director's selections every month and charge my credit card, even though I DECLINED the selections! I refuse every package marked "return to sender"; they only offer store credit, won't credit my card... you'd think they don't want to waste their time and postage by mailing me something I didn't order.
They also take over a month to respond to email inquiries, very poor customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
I am having the same problems! they have took money out of my checking two different times and i have not received any movies from them yet! i am very frustrated with them and want my $70.00 dollars refunded back! i have declined their movie of the month the last 2 months, but they continue taking money that is not due to them! What kind of disney movie club is this? can't trust them...if we are bound by their contract, shouldn't they be true to their end of the bargain too? I WISH I HAD NEVER JOINED THE DISNEY MOVIE CLUB!
I WILL CONTINUE TO GET IN TOUCH WITH THEM...I WANT MY MONEY THAT THESE SCAM ARTIST TOOK FROM ME! THIS IS A FAKE AND FRAUDULANT MOVIE CLUB!
I have has my share of problems with the company who has now taken me to collections, I called up to pay for three movies in full plus rush shipping since I was moving, I paid about $20.00 or so for the extra shipping for 3 movies, but I only received 1 movie for only $7.00 worth, then I called and complained, they said they did not know I wanted the movies all at once! I said why would I pay $20.00 for shipping on a $7.00 movie? So I told them to not send the others unless the shipping was free, they said they had already shipped to my new address and that I was going to be billed for the shipping because I did not call in time to talk about the situation. So now I refuse to pay their $10.00 for the shipping of their mistake, and they have taken me to collections. I have sent many letters back trying to contact managers and so forth but I get no response. So until they take off the $10.00 I do not owe then I will not pay for the rest of my bill that they were supposed to take on the first call. On that first call they said they would charge me for all three movies, they did not, they only charged for the one. Now I owe money for the other two movies. They will only get it when they take the shipping off for it!
They have not contact us on the bottom of the web page for disney movie club. the voice recording when you call by phone is so quiet that even with my phone turned all the way up and no one around i can't hear a word being said. im having the same problem with them sending me movies i declined and also the phone servie said i ordered my feature title when all i did was ask to hear about it so i could decline it by phone but once again poor sound. im so frustrated with them right now that i want to scream help!
~Disney fiasco~
unable to canel membership/debit of my checking acct. without auth.
Please see previous complaints. Disney makes it impossible to contact them and impossible to cancel your membership.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
i spoke to a woman named PAT i believe & asked her to remove my credit card from my acct. she said she did. today i called my bank & my order which should have been billed was taken from my account & left me overdrawn please cacel payment method from my acct now & bill me for my order the bank said what you did is fraud! my member # is4538642 conf# is [protected] my email is violetfun4u@yahoo.com MY phone # is [protected] THANK YOU, Anne Coleman-Soucek
Here are some steps to take- pass them along!
1. Send a complaint to the State agency that handles these complaints- Attorney General, etc. Send a copy of your complaint form to DMC as well, with a letter that you are attempting to resolve the situation and cancle the membership- cite the decpetiveness and misleading information, and the contact issues. Send these letters with confirmation of delivery from the USPS. THIS CONFIRMATION IS VERY IMPORTANT! This next step is the most important: DEMAND A COPY OF YOUR AGREEMENT. It must be in writing or dictated written form. The dictiation MUST be by a legally authorized individual (ie: court reporter) for the tape to be used as evidence.
2. Call the bank and tell them of the issue; ask to get a different card. If DMC does not have your information, then you cannot be charged. IF they attempt to push the charge by using the new card, then they are commiting larceny or theft and fraud. BE AWARE- your bank cards are usually only 4 numbers different, and a simple 40 line program can be made to scan through the number series in less than 30 seconds when trying to commit fraud.
3. Follow through with your complaints. This means documenting everything.
4. You will get a 'bad credit' letter from a collection agency. Send a copy of everything. DO NOT SEND ORIGIONALS! Dispute the charges and any bad listing on your credit. Save the letter from the debt collector- send a copy to the state agency.
5. Make an offer to settle for one movie, or offer to return the movies you got for immediate resolution of the issue. You must include the 'deceptive and misleading' portion of the complaints. YOU NEED TO BE REASONABLE. YOU GOT YOURSELF HERE. If they cannot produce the required documents, including the origional order, then you have a valid claim for sure.
6. Continue to dispute until they settle. Make noise. Lots of noise. Send copies of complaints to your lawmakers- state representatives, etc. THIS IS HOW LAWS CHANGE! I send a copy to the local news as well- this really brings bad press, and can shut a company down in less than a month. I will and have spent over $50 in mail to save and raise awareness of bad companies, and have activley lead to the termination of over $19, 000 in debt from various collections, etc because they violated the laws. (IL)
7. THE FOLLW THROUGH- We made reservations at Disney in Orlando, then called a month later to cancle based on the problems with the DMC. Less than 2 hours later, they called back and 'resolved' our complaint by canceling the last 3 movies, and even offering a free meal package at the resort.
8. This gets you additional copies of your credit report- take a copy of the complaint, and send them to the credit reporting agencies- make sure DMC is not there.
Happy hunting.
i don't mind my disney club membership but they are sending me movies and charging my card every week or two and without even letting me know it's going to happen! i can't figure out how to contact them to stop it! help!
I had ordered the love bug set, @ 34.99? that's why I ordered it. I'm sending back beacause you over charged me. NOW PLEASE TAKE ME OFF OF YOUR LIST, I CAN'T OFFERED THIS... THANKS JANET
It's not impossible to cancel your membership. All you have to do is fulfill your agreement with them and call and say you want to cancel. If you don't then that is your fault, not theirs.
can't cancel the membership
i just recently started a membership with disney movie club about 2 mhts ago. and i just checked my bank account and the just charged $39.00 for movies i did not order or want. I have been not able to find where to cancel my membership and there's not even a contact number at all. How is that they have all this places to go to buy a movie or buy whatever, but no where to cancel the mebership.
The complaint has been investigated and resolved to the customer’s satisfaction.
Since Disney is supporting the murdering of babies, I cancelled my membership.
Get a new card! easy as that
call [protected]
press 1, put your membership number, confirm your zip code, press 5, press 1, wait on the line. Tell them you want to cancel your membership and don't let them talk you into staying!
it took me 15 minutes to figure it out. I regret joining tis club they charged me for so many movies I didn't want and wouldn't return them either.
I am underage and need to cancel! Got it for credit and it hasn't been charged yet. Refund! #9532017
How do you cancel subscription to disney movie club? I Have been trying for a couple months now and can't find anything on website. I have fullfilled my agreement like 5 to 6 months ago. I want to cancel it because i can't remember to go on and decline the movie selections.
I just called [protected] and talked to a lady about cancelling my membership and it was no problem she's even refunding me the $2.00 that was already billed to my card. All I have to do is send back the movie (which she is mailing me a box with pre-paid s&h to do so) then my membership is cancelled and I won't receive anymore charges! Thank you Disney movie club! I might even sign back up when I have enough to afford it! :)
Apparently, you need to buy at least six (or five) movies before you can cancel your membership, which is impossibly expensive and [censor] up already. Honestly, all I can advise you to do is cancel the card they're billing you on. It works quicker and easier.
This is such a rip off. I was required to do it for human verification for a giveaway, and now I can't get rid of this. I am only 17, and I have
No money. I keep sending the post back with the box checked for the "do not send me featured title" and luckily I havent gotten any notifications or emails saying that I was charged for it, or attempted to charge me from the 4$ I own. I am just fed up with this. I will never be able to afford to fill the obligations, and I just want this [censor] gone.
Made an order and as soon as I finished, didn't want the movies.got billed and now have movies I ordered.Canceled the order a few seconds after making it.will tell every one I meet how this company operates.hope to cost you a lot of business!Disney movie club got me so I can let you know how they can't get you!am sending movies back and will never buy or support Disney in any way other then to tell my story over and over.If I keep one person from joining this club I'll be very happy.
Twice in the past I have received and been billed for movies after I sent back the option out card. Last month I received TRON Legacy, but I never received the monthly packet before-hand with the option-out card. I wasn't too happy, but it did complete my 4-movie/2-year obligation. But now I just received another expensive DVD again without ever receiving the packet in advance. I'm going to call them up. Federal law states that if you receive something by mail that you didn't order, it's yours to keep for free. (I know, good luck with that, but I'm going to fight!)
charged my credit card for something they shouldn't have
The Disney Movie Club charged my debit card $25.90, on Febuary 22, 2009 when they were not supoposed to
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
Here are some steps to take- pass them along!
1. Send a complaint to the State agency that handles these complaints- Attorney General, etc. Send a copy of your complaint form to DMC as well, with a letter that you are attempting to resolve the situation and cancle the membership- cite the decpetiveness and misleading information, and the contact issues. Send these letters with confirmation of delivery from the USPS. THIS CONFIRMATION IS VERY IMPORTANT! This next step is the most important: DEMAND A COPY OF YOUR AGREEMENT. It must be in writing or dictated written form. The dictiation MUST be by a legally authorized individual (ie: court reporter) for the tape to be used as evidence.
2. Call the bank and tell them of the issue; ask to get a different card. If DMC does not have your information, then you cannot be charged. IF they attempt to push the charge by using the new card, then they are commiting larceny or theft and fraud. BE AWARE- your bank cards are usually only 4 numbers different, and a simple 40 line program can be made to scan through the number series in less than 30 seconds when trying to commit fraud.
3. Follow through with your complaints. This means documenting everything.
4. You will get a 'bad credit' letter from a collection agency. Send a copy of everything. DO NOT SEND ORIGIONALS! Dispute the charges and any bad listing on your credit. Save the letter from the debt collector- send a copy to the state agency.
5. Make an offer to settle for one movie, or offer to return the movies you got for immediate resolution of the issue. You must include the 'deceptive and misleading' portion of the complaints. YOU NEED TO BE REASONABLE. YOU GOT YOURSELF HERE. If they cannot produce the required documents, including the origional order, then you have a valid claim for sure.
6. Continue to dispute until they settle. Make noise. Lots of noise. Send copies of complaints to your lawmakers- state representatives, etc. THIS IS HOW LAWS CHANGE! I send a copy to the local news as well- this really brings bad press, and can shut a company down in less than a month. I will and have spent over $50 in mail to save and raise awareness of bad companies, and have activley lead to the termination of over $19, 000 in debt from various collections, etc because they violated the laws. (IL)
7. THE FOLLW THROUGH- We made reservations at Disney in Orlando, then called a month later to cancle based on the problems with the DMC. Less than 2 hours later, they called back and 'resolved' our complaint by canceling the last 3 movies, and even offering a free meal package at the resort.
8. This gets you additional copies of your credit report- take a copy of the complaint, and send them to the credit reporting agencies- make sure DMC is not there.
They probably charged your card because you didn't respond to their feature titles.
Hmm yeah, they charged my account TWICE within a week of each other for 38.90 each time.
movie returned
About six months ago I received a notice in my mail box stating I had a package. When I went to the counter to receive I asked the Postal Clerk if the package was from Disney Movie Club, giving her some other information as well. She said yes it seemed to be. So I asked her if she would write "Rejected" on the package and return it. I watched as she did as I requested and then left. I have since explained that I never received this movie, I contacted them last November about another issue and explained then that I never even touched this movie but had it returned. Now, they have turned me over to a collection agency for collection on an Item I never even received. I have tried very hard to get my credit score up and now they are destroying it over an item I never touched and there is no number you can call to try to resolve these problems unless you have a Disney Rewards Credit Card, which I don't have and never will. Stay away from this company unless you want heartache and headache, or unless you want to pay for movies every month for the rest of your life. By the way, they're movies are cheaper at wal-mart anyway.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
el mes de septiembre recibimos 2 paquetes con las peliculas mary poppins y petes dragon, pero las regresamos porque hasta hora me las cobran si ya no las tengo las mandaron con el nombre de juan carlos galeana y erika balbuena por favor pueden regresarme este mensaje al correo electronico es galeanajuancarlos@yahoo.com. las peliculas las mandamos por correo
by putting return to sender on any kind of package does not guarantee it to get back to the correct place.
no contact number on website
There is No contact number on Disney Movie Club Website to cancel membership. I had to apply for a credit card just to be able to talk to a person. They gave me a direct number to Disney Move Club. Hope this helps whoever out : [protected] then ask to be connected to DMC.
The complaint has been investigated and resolved to the customer’s satisfaction.
Disney's consumer relations number is [protected]. It took me a while to get the number. Pain in the butt, but hope this helps. Got a real live person!
It states pretty clearly in the terms of service when you sign up for the membership that the only way to cancel is in writing by sending a traditional letter. My frustration is that I've sent two (2) letters in the past 90 days and nothing back from DMC... I keep getting the email asking me if I want the feature of the month. I'm calling [protected] tomorrow!
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
Thanks so much for posting that number...LIFESAVER! They are very nice and extemely helpful! To anyone that needs to cancel or whatever...call the [protected]...Courtney was very helpful!
I completely agree with everything that people have said regarding the Disney Movies Club site. I wish to send them a email canceling my order and membership but, I have not been able to find the email address in which I can do that. I would appreciate any ones help in this matter. Thanks, Pam C.
Thanks guys! The [protected]-XXXX numbers only get you to their automated system there for yout to either accept or turn down your featured selection for the month. The only number that gives you a person to talk to who actually can and will help you is [protected]. The poor who had the misfrotune of taking my call took the brunt of my frustration with the company. She was VERY understanding and after I apologized for my frustrated rant and made it clear I wasn't upset with her but with Disney she went ahead and helped me out. I requested she pass on my displeasure with the company and how horrible it is that they do not have ANY contact information on their website. I doubt that will happen but one can hope. They are great so long as things don't go wrong. When they do it's a ### trying to find someone to addess the issue. I actually sent Customer service an email via their website and a week passed w/o any kind of reply.
I hope this info helps soemone else seeking to find a living person to help address thie issues.
I got the number to speak to someone you have to call during the weekdays [protected] bravo to the person who suggested calling the credit co they are the ones who gave me the number
The number is [protected].. hope this helps too!
charged for movies I declined
I have declined 2 of my monthly featured titles but Disney Movie Club still charged me for them. I was going to return them back to Disney but decided not to since they caused my credit card to go over the limit. Each one caused me to pay $36 in fees. I e-mailed Disney Movie Club but they have not replied back yet. I think its kinda funny that they dont have a phone number to talk to somebody in person. There customer service is the worst i have ever delt with. I am going to be a freshman in college and cant afford to pay $60 for one movie with the fees. I urge anyone thinking of joining Disney Movie Club to not do it. Its cheaper and easied to get your movies from a retail store. I thought Disney was a wonderful family company but now i feel differently. STAY AWAY FROM DISNEY MOVIE CLUB!
The complaint has been investigated and resolved to the customer’s satisfaction.
If you are having a concern with the Disney Movie Club, please contact the Member Advocate directly at memberadvocate@movieclubinfo.com or [protected] and she will be happy to help you! Thank you!
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
ECONOBIKER is probably the dumbest person. There is no membership fees. You have an obligation. There are feature titles you have to respond to every month in order for the title not to ship out. If you fulfilled our obligation within a month you can cancel. Two years is the time they give you to fulfill.
I found out that you have to pay for about two years of membership before you can cancel. And they also bumped me up to some platinum or gold membership which was over $100 per month. we were getting 5 new movies every week!
I had to pay a lawyer about $5000 to get out of the membership plus pay over $2000 to ship the crates of movies back...
slammed my credit card, never signed up
My credit card was fraudulently charged for a membership to this club. They apparently obtained my cc number from another on-line business. When I returned the movies and explained I never ordered them I received a demand letter back that I pay for them plus "fulfill my membership obligations." This company is a fraud. There is no way to phone them from...
Read full review of Disney Movie Club and 31 commentsavoid them, save your peace of mind
I declined a monthly selection. It was sent anyway and they charged my debit card. My other payments started bouncing. I returned the unwanted movie and they took weeks to refund my money. I quit after getting nowhere with their "customer disservice" people and now they have an agency physically threatening me to pay another $53.88. Is this America? I don't think so. AVOID them, save your peace of mind.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
The number you have to call is for their non American customers and rotary phone to actually get to a live person. That number is currently [protected]. I have called it several times because I was the victim of identity theft and someone opened an account with them with my name and card. They told me they would do nothing about this until i had reported the fraud to my credit card company. Having done that, it has still been over a month for my money to be returned to me, and they have continued to attempt to bill my credit card for new orders, and only today, have they closed the account...supposedly. They have no customer service which is noted by their set up.
You cannot contact them at all to file a complaint through their publicly offered number, 1st supervisor I spoke too informed me I was ### out of luck in getting my money back unless I returned movies I never even ordered or received. I honestly doubt they are even part of the Disney cast family, since I have worked for Disney in the past and she could not even direct me to the department above her, stating she was the highest power in the chain.
Over all I feel they are just as bad as the people who stole my card number, in being thieves.
I am trying to figure out how to quit the disneymovieclub. There web site gives absolutely no info on this. I have sent emails to their "customer service" but get no reply. I have only found a phone with computer voice, no human to talk with. How can I quit them?
Any advice on this? Thanks, gatorgbb
They are not customer oriented, they want their money. The number now is [protected]; they list the web site as disneymovieclub.com but it is actually disneymovieclub.Go.com
What is this customer service number of which some of you speak? The only number they give is the [protected], which is automated, and no human is available. I received a movie that I had declined, never opened it, and gave it back to the post office/return to sender. They keep sending me notices, with the last one stating it is from the office of the collection manager. My credit card number is not on file. I sent an email via the website telling them of my situation and that I need someone to contact me. I know the movies that I do want to order to fulfill my contract and would like to do so and be rid of them, and said as much in my email. They have not contacted me in person, only these forms/bills with no way to speak to anyone. Anyone have a contact number for a real person?
I don't know about the other complaints but mine is as follows.
I joined the Disney Movie Club and got the first selections and tried to pay for them and had NO PHONE number to do so. Then when I tried to pay over the phone it WAS IMPOSSIBLE to do so. It always said that I had to call customer service and had NO NUMBER to do so. Then the account is turned over to a collection agency. I did not order from a collection agency and will NOT PAY THEM, I will pay DISNEY. I have no number to get in touch with Disney to pay my bill and am being charged for movies that I DO NOT HAVE.
Here's the important thing NEVER give them a debit or credit card to hold on file!
I too signed up, but I asked to be billed. They sent me my original order, then sent the monthly order card for which I do not waste stamps on returned. They auto ship each months order and I decline receipt. They can't charge me anything since they have nothing on file. After 8 months of this, the correspondence and the movies stopped coming. about 16 months later I get a demand for payment on my contract. I call, they say I never ordered, I say you stopped sending me stuff. They say that I moved and they could no longer contact me. However, the letter for demand they sent me was to the same address that I originally signed up for. I have never moved, been here 8 years. Total bunk. I ask them to extend the contract out since they admit to stopping ALL communication, they say no way.
They start sending me monthlys again and after 3-7 months I decided there were a few dvds I wanted and I got them on a free shipping and buy one get one. Thus, fulfilling my contract obligation.
However during these 3-7 months, I would get these threatening letters for demand for payment, which I ignored, since they stopped corresponding with me DURING my contract period.
They could never charge me anything and as it went, I extended my own contract because I NEVER gave them my card info.
I have been a Disney Movie Club member for a couple years and last year in November they charged my checking account for the purchase of a movie that I never ordered nor received. When I called the Disney Movie club customer service they stated that I had to fax in a copy of the bank statement with the charge and even the person I spoke to agreed that it was their mistake. I waited until April of 2008 when they sent me a movie that I didn't order and decided to keep and sent a copy of my bank statement with the bill. I explained to them that they overcharged me in November and since they didn't refund my bank account I did not owe them for the movie sent in April. At that time I had completed my agreement with the club and requested they close my account. Now I am getting the ever so annoying cards in the mail stating I still have one more purchase to complete my agreement and I have also received another movie after I closed my account of which I also am not going to pay for. Therefore if I owe them money maybe they will get the picture and close the account and leave me alone. My credit is fine and if they think that their minimal little amt of debt will screw up my credit I would have to laugh. Therefore if they are smart they won't send anymore movies because I intend to keep them and not pay for them. I have always been responsible with my bills and never stolen anything but I figure I will fight fire with fire. I suggest they look into their billing practices and do some serious changes. I am a very disatisfied customer and I also work in customer service and know and understand that anytime you call a customer service dept for any company it is documented in the account so they can't tell me that my phone call was not documented.
OnApril 2008 I have been entrapped by the Disney Movie Club advertisement (http://www.squidoo.com/disney-movie-club).
Mentioned advertisement promised:
"How to get 4 Disney movies for $1.99 each at the Disney Movie Club"
Joint the Disney Movie Club...
and get latest Disney movie releases at Bargain Prices.
Having the latest movies delivered to your home is easy. Just sign up, select the 4 movies you'd like to receive for the introductory offer and you're set. From then on, you will receive the latest releases at deeply discounted prices, which means it's a lot better than buying these from the stores or elsewhere. Plus, you won't find as complete a selected of Disney Movies and DVDs anywhere else".
Walt Disney is very reputable company, so I bought it.
But unfortunately it was a hundred per cent FALSEHOOD!
In fact as per club "Terms and Conditions" (http://disney.videos.go.com/General/Acquisition/SignUp/Terms),
The Disney Movie Club begun to force me to:
" As a Disney Movie Club member, all you need to do is buy 5 movies at regular Club prices in the next 24 months (starting at $19.95 per DVD), plus shipping and processing of $3.95 for the first title in each order, and $1.00 for each additional title in that same order. You may cancel your membership at any time after purchasing the 5 movies. buy 5 DVDs for Regular Club Cost: starting at $19.95".
In addition, according to club Terms and Conditions:
"You agree to fulfill your purchase commitment within 24 months of sign-up. If you are unable to meet your commitment within your commitment period, your credit card may be charged for the value of the 4 reduced-priced titles you have received. This amount is dependent upon your initial sign up offer and the format of your introductory movies".
In other words the true minimal price of the transaction is equal to regular price of 4 DVDs (starting at $19.95 each) plus shipping ($3.99 +$1+$1+$1), plus Applicable sales tax to orders shipped to California and Wisconsin.
Which means that the true minimal value of the transaction is $79.80 + $7.99 = $87.79 instead of $1.99 x 4 = $7.96.
Thereby each consumer of the Disney Movie Club has been defrauded to the minimal amount of $79.80 - $7.99 = $71.81!
they are money hungry
Disney movie club a big scam they are money hungry. No matter what don't fall for the movie club you will get billed for movies you never ordered and very poor customer service they give you the run around. Nothing nice to say about dmc. Movie club is a con. Taking peoples hard earned money! They are liars. You can't get no one to talk to. I asked them to cancel my account 6 times they never did. So I was very pissed when I got the bill for movies I never ordered and sent back.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
You probably did not read the terms when you had signed up. Disney is a very reputable company so why would they try to scam people. You keep getting movies you didn't order because you didn't respond to their feature titles every month like you agreed to. You sound very rude, so how would any company give you good customer service. If you can't even read their terms and conditions, then you shouldn't be signing up for memberships.
I found out that you have to pay for about two years of membership before you can cancel. And they also bumped me up to some platinum or gold membership which was over $100 per month. we were getting 5 new movies every week!
I had to pay a lawyer about $5000 to get out of the membership plus pay over $2000 to ship the crates of movies back...
order history had been abreviated by two movies!
Last winter I joined The Disney Movie Club in order to get movies for my granddaughter. I ordered the Three discount movies as well as the half price and the additional. I was told that I had four movies left to buy. I purchased at this time: The Aristocats The Incredibles Monsters Inc. Alice in Wonderland Goofy Movie After several months I then ordered...
Read full review of Disney Movie Club and 21 commentsAbout Disney Movie Club
One of the main benefits of joining Disney Movie Club is the ability to purchase movies at a discounted price. Members can choose from a variety of membership plans, each of which offers different discounts and benefits. For example, members can purchase their first four movies for just $1 each, and then receive additional movies at a discounted price. Members also receive free shipping on all orders, which can save them a significant amount of money over time.
In addition to discounted movies, Disney Movie Club also offers a variety of exclusive merchandise and collectibles. Members can purchase items such as limited edition pins, t-shirts, and other Disney-themed items that are not available anywhere else. These items are often highly sought after by collectors and can be a great way to show off your love for Disney.
Another benefit of joining Disney Movie Club is the ability to earn rewards points. Members earn points for every purchase they make, which can be redeemed for free movies, merchandise, and other rewards. This can be a great way to save even more money on your Disney purchases over time.
Overall, Disney Movie Club is a great option for anyone who loves Disney movies and merchandise. With a wide selection of titles, discounted prices, and exclusive merchandise, it's a great way to build your own collection and show off your love for all things Disney.
Disney Movie Club Customer Reviews Overview
One of the biggest advantages of Disney Movie Club is its extensive selection of movies. Members can choose from a vast library of classic and contemporary Disney films, as well as Pixar, Marvel, and Star Wars titles. The service also offers exclusive merchandise and collectibles that are not available elsewhere.
Another major benefit of Disney Movie Club is its pricing. Members can purchase movies at discounted prices, and the more they buy, the more they save. The service also offers special promotions and deals throughout the year, making it an affordable way to build a Disney movie collection.
Customers have also praised Disney Movie Club for its customer service. The company is known for its responsive and helpful support team, who are available to assist with any questions or concerns. Members can easily manage their accounts online, and the service offers flexible options for pausing or canceling subscriptions.
Overall, Disney Movie Club is a highly recommended service for Disney fans and movie lovers alike. With its extensive selection, affordable pricing, and excellent customer service, it's no wonder that so many customers have given it glowing reviews.
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account on the ComplaintsBoard.com website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Disney Movie Club in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with Disney Movie Club. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Disney Movie Club.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission process:
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This guide aims to assist you in effectively filing a complaint or review about Disney Movie Club on ComplaintsBoard.com.
Overview of Disney Movie Club complaint handling
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Disney Movie Club contacts
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Disney Movie Club phone numbers+1 (888) 257-9100+1 (888) 257-9100Click up if you have successfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number 0 0 users reported that they have successfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number Click up if you have UNsuccessfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number 0 0 users reported that they have UNsuccessfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number+1 (800) 723-4763+1 (800) 723-4763Click up if you have successfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number 0 0 users reported that they have successfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number Click up if you have UNsuccessfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number 0 0 users reported that they have UNsuccessfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number
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Disney Movie Club emailsdisneymovieclub@yahoo.com100%Confidence score: 100%Support
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Disney Movie Club headquartersP.O. Box 738, Neenah, 54957-0738, United States
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Disney Movie Club social media
Most discussed complaints
unauthorized charge 2 (opinions to this review) unable to log in to account; unable to contact 1 (opinions to this review)Recent comments about Disney Movie Club company
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Hello!
If anyone has a question or concern about the Disney Movie Club, I am the Member Advocate and I am here to help! Please email me directly at memberadvocate@movieclubinfo.com or give me a call at [protected].
Priscilla
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!