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Disney Movie Club / scam

VA, United States Review updated:

Member No: 4804989

I joined the Disney Movie Club about 2 months ago when I saw an ad for special Disney movie prices. Naturally, after determining it was an official Disney site I joined and paid the price for the introductory movies. With the holidays and travel I neglected to check my email (I rarely check my email anyway) and didn't think anything else about it until I noticed charges on my credit card statement for movies I didn't order and hadn't received. I have since received the movies and did a lot more checking into this website and what I have found is utterly appalling on these and other pages. I attempted to settle my end of the contract I unknowingly got myself into and purchased the required number of DVDs. Only then did I find out they do not count towards contract fulfillment. I do not want these movies. I was planning on giving out the initial movies as presents but have left them all unopened until this issue gets resolved. I am seriously considering canceling the credit card number they have (and keep charging without my permission) and facing the legal ramifications rather than be held hostage by Disney. I am warning all my friends and family to stay away from Disney Movie Club and am recommending that they stay away from Disney as a company because if they are willing to stoop this low in one thing, they are willing to stoop even lower in others. The family friendly name I grew up with has turned into a warning cry for me and I will never fall into the traps that they are maliciously setting again. Disney has sold its soul and wholesome values to profit. Disney Movie Club, Disney Movies, and Disney Theme Parks have lost my business forever.

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Comments

  • Bo
      Jan 09, 2009
    Disney Movie Club - was charged for movies i didn't order
    Iowa
    United States

    i looked on my acc in my bank account and was charged for a movie or movies that i did not order from disney movie club and i still have not received them in the mail and i never received the white card that they usually send in the mail to buy or not to buy the movies i can't afford to waste my money on any more movies at this time have not been able to get a hold of anybody to talk to about this situation.

    0 Votes
  • Ir
      Feb 06, 2009
    Disney Movie Club - charging for movies not ordered
    disney movie club
    United States

    I closed my account when I met all my membership requirements, then a week later they sent me four movies! I returned them several weeks ago and received a bill today for $118.00!!! They are out of their minds if they think I am going to pay for movies I DID NOT order and my account was closed!06

    0 Votes
  • 18
      Mar 04, 2009

    Even if you don't receive the feature title card to respond to, its still your responsiblity to respond. They get lots in the mail and thats not something they can control. That is why they have options of phone or online responds.

    0 Votes
  • Ro
      Mar 16, 2009

    Please stop charging my card with movies i have not ordered...i send all movies back and i send my card order
    card back each time and you still charge me with the movies on my back statement...please stop this practice
    as once...please respone to this email
    roland l smith sr
    [protected]@comcast.net

    +2 Votes
  • An
      Mar 25, 2009
    Disney Movie Club - Can't get in touch with anyone
    United States

    I ordered some movies and made a mistake by not putting in my Promotion number after numerious tries to contact them on line I tried callin the number and only get a computer with limited results. i need to speak to a live person. seems like the Disney Club only runs by computer

    0 Votes
  • Co
      Jan 15, 2019

    @Anita Gonzalez if you chose option 1 whe n you first call and like I think number 3 next to set a number for the account it will take you to coustumer support . I owed $145.14 and paid it all but collection agency's still mail me.

    0 Votes
  • Di
      Mar 27, 2009
    Disney Movie Club - charged but never recived my movie
    2486 west mountain st
    Kernersville
    North Carolina
    United States
    Phone: 3366249499
    [protected]@rocketmail.com

    i was charged for sleeping beauty and never got the movie .i dont have money to throw away and i need my movie or my money back.my address is 2486 w mountain st kernersville nc 27284 and my phonenumber is 336 624 9499

    0 Votes
  • Tv
      Apr 26, 2009

    I have been charged close to $200 after my initial sign up and getting movies i have not ordered! I thought it was my choice which movies i got to fulfill my commitment. And now they have charged me full price for 6 movies... grrr!

    0 Votes
  • Gr
      Jun 12, 2009

    It is your responsibility to respond, but no where in the contract did it say they were aloud to send movies they didn't post online or send on an order form as features. They have done this to me on a number of occasions, but I just return them. I refuse to pay for something that I didn't order. If I forgot to respond that would be a different issue.

    0 Votes
  • Da
      Jul 01, 2009

    I too was charged for movies and never received. Contacted them through email for a credit, have never received any reply. Still no movies.

    -1 Votes
  • Ro
      Jul 21, 2009

    I WAS a VIP member of Disney Movie Club, but today I got an email stating that I had JUST ordered 12 movies from them. I called them and, it took forever to just talk to a human, they seemingly did everything they could just to get me off the phone! They kept telling me that I should call my bank if I suspected fraud. However, they had already told me that it was a PHONE ORDER!! Why would someone call in 12 movies and have them shipped to ME!? Someone there has made the mistake, and I no longer trust them. It was not the first time that I had received a movie I did not order, and YES, I had responded to it online within the time allowed, but they had let it be returned and corrected the charge. But this time! $109.40!!!??? Already charged to my bank account without my approval? Watch out for companies that keep your card number. Cancel them now, and go back to having to use a method of payment EACH time you place an order.
    [protected]@valornet.com

    0 Votes
  • Al
      Nov 08, 2009

    I also have not recieved my movies. And, they told me two weeks ago I would have them and still nothing. I don't know why Disney would be like this with all the money they have, they should really be dropping their prices on movies and hiring some people who actually know what they are doing and talking about. I am pissed! I will be contacting my bank on Monday since I still have not recieved any of the movies I already paid for. What a rip off!

    0 Votes
  • Bi
      Aug 12, 2010

    The Disney Movie Club (DMC) is committing a serious scam!!!
    They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
    This is a generous business idea to reach into people’s wallets!!! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
    Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
    I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
    Well, I think they have great lawyers so they can spell anything legal.
    Anyway, this is the DMC. Shame On You!!!

    0 Votes
  • Na
      Jan 10, 2011

    I WILL blame them Mellen67. If I sell you a car and are not up front about the problems and make it difficult to find the problems then it IS a scam. Yes I did like the introductory prices, but was completely blindsided by their "Featured Title" charging my credit card automatically (which I am NOT obligated to buy). I'm trying to get the word out so other people don't fall into their trap (it is a trap). And by the amount of posts from others who agree with me I'd say you are fighting a losing battle. But I guess it doesn't matter since you are most likely on their payroll. Why else would you champion your worthless cause Mellen67?

    0 Votes
  • Ho
      Jan 16, 2011

    I honestly believe this Disney Movie Club is a scam. They sent a bill to my parents house for 2 movies for $28.95. The address was halfway correct as well as the name billed. My parents don't even own a TV, let alone watch cartoons. I called the number on the bill, and they asked me to tell them the credit card number to see if it matches what's on the account. NO, NO, NO I said you need to read me what you have in your account. For this reason, I believe it is certainly a scam. There are many companies out there that just need a credit card number, and then just fabricate an agreement and order, such as those book or magazine companies. Anyway, the numbers did not match of course, so they canceled the order and I made sure they canceled the account so nobody can order on that account anymore.

    -1 Votes
  • Ad
      Feb 08, 2011

    It appears as though the Disney Movie Club (DMC) is just one scam after another. My credit card information was stolen and used to open an account with the DMC. The account was opened with my address, so I did receive the merchandise, although, I defenitely do not want them. I went through the credit card company to get reimbursed for the charges and ate the return shipping fee to send the dvd's back (and no, the company did not offer to reimburse me for the shipping charges, even though they accepted a fraudulent credit card, nice huh?) Well, a few months after that, I recieved more dvd's with a bill! I tried to get in contact with the company but they blew me off. I tried to cancel the account, but since I did not open the account, I can't get in to cancel it! The entire company is one big scam! I have stated that I would gladly send the dvd's back if they give me a letter stating that the account has been canceled, thats all. But no, they sent the bill to a collection agency. They are trying to scare me into paying the bill. Well, I'm making complaints with the BBB for both the collection agency and Disney Movie Club. I implore everyone else who has had negative dealings with them to do likewise and maybe we can save other people the hassle I've been through.

    0 Votes
  • Su
      Mar 02, 2011

    I totally disagree with navyguy09.
    I joined because it was a great deal (same deal you have listed in your emails and same terms you have provided.)
    You hit the nail on the head when you said that you MUST reply back to them, either via the internet or via US mail with the card you receive monthly (or approximately monthly, listing what they will send you if you do not respond).
    I respond back to Disney prior to the due date that is on the mailing. I have NEVER been sent a movie that I didn't order, and I have never been overcharged for a movie. If I decided to 'skip' that month, I replied back that I wasn't ordering...and I received nothing as requested.
    You have an agreement to fulfill in the period of time noted in that agreement mellen67 posted for you. As long as you follow the agreement you won't have a problem.
    OH, and by the way...I do NOT work for Disney, and I have no relatives that work for Disney. However, I do read all the 'little print' BEFORE I join anything.
    Navyguy09, you failed to follow the agreement. Chalk it up to a lesson learned and be more timely when it comes to responding to time sensitive mail.
    Pay your bill.

    +1 Votes
  • Au
      Mar 03, 2011

    I also was fooled into joining and now can not get out of this rotten club. They say you only have to buy 5 more movies but the catch is that almost none of their movies count towards fulfilling your commitment as they are too low priced. At the current time there are only15 movies on their website that would count and half of those are expensive boxed sets.

    +1 Votes
  • Dm
      Mar 30, 2011

    a. dean,
    Please contact me, I would like the opportunity to resolve this for you. My direct email is [protected]@movieclubinfo.com. I regret any inconvenience you have experienced.
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes
  • Dm
      Mar 30, 2011

    Please feel free to contact the Member Advocate with any concern about the Disney Movie Club at [protected]@movieclubinfo.com or 800-459-7002. Thank you!

    0 Votes
  • Dm
      Mar 30, 2011

    I would be happy to clear up any confusion about the Disney Movie Club or how the Featured Title process works! Yes, you must respond by the deadline per the membership agreement or you will be sent the movie automatically. Any further questions, please do not hesitate to email me directly at [protected]@movieclubinfo.com. Thank you!
    Priscilla
    Member Advocate
    Disney Movie Club

    +2 Votes
  • Ga
      Apr 12, 2011

    I have been a member of DMC in the past. The set up for the movie club is similar to other book and music clubs that are offered. You do not get anything for free (or almost free). Always read the terms of agreement before you agree to join a club. Disney made it very easy for you to decline that months selection as they gave you several ways to decline the movie of the month. Boo on you navyguy for trying to blame others for your neglience. (I have not nor have I ever been employeed by Disney, ABC, or any credit card company-I am just a lowly state employee that reads instead of checks off that I have read the terms of agreement).

    +2 Votes
  • Le
      Apr 21, 2011

    OMG- hillarious! Here is my exprience with the Disney movie club. Then you decide either way. I went online & ordered my 2 movies on April 6th. I was looking for an Easter present for my 6 year old daughter. Gave it plenty of time to be shipped by Easter-right? I ordeded Snow White and Alice in Wonderland- the total for the 2 movies + costs was $103.00. I thought well, that was pricey, so I checked again and the Alice in Wonderland was over $60.00 itself (because it was some sort of special edition). So, I thought, pricey, but... I'll pay it cause it will even out (5 free movies, right?) in the end. So I submitted payment, then the order was being processed, but it (the messgae after PAYMENT & DC # was already submitted) said that I could not pick the 5 free movies because an account was already in my name. Weird, I thought... I recieved a confirmation email, but then when I got my bank statement- I had used my debit card and no charge was on there-Disney movie club was not on there. Anyways, so I was under the impression that they dropped it or whatever and went on about my life. Then I got my child support put on the card last Tues. (April 19-)and I had desperately needed it cause I was broke- I had spent every dime BESIDES this 120.00 for csupport which was credited into my account cause I had just started a new job as a make-up artist ($67/hr)and am getting my first paycheck May 1st. Anywasy, I called and checked my account balance- and I had $120.00- csright/- So me and the kids pack up, go to the store, & spend about $100.00 on groceries, Easter baskets and presents, diapers, ect and when we go to check out the girl tells me (after waiting in a long line with a 6 yr old and a screaming 13 month old) my card was declined and the balance on my debit card was $16. and some change. Long story short- the Disnay movie club had FINALLY processed my order and took the 103.00 for the two movies and left me up **** creek. I almost cried- I was so embarassed and now was dead broke in a line with two little ones. I called customer service and they told me they could not cancel the order because there had already been a shipping label created and that there was NO OTHER ACCOUNT in my name- omfg. But they will ship the movies, cancel my account, and send me a label to return them as soon as I get them ( I'm sure if I don't... it'll be curtains-lol) and they have stopped the "hold" payment and the money should be on my card teh beginning of next week (April 25, 2011). Hopefully, this will all work out - they seem to be working with me, but NEVER, NEVER again will I be enticed by a "Disney Deal"-lol! All this drama for a cool Easter present ( she loves ALL Disney movies)- I'll never even get to give her-ha.Thanks!

    +2 Votes
  • Dm
      May 02, 2011

    LexandJojosmommy,
    I regret your unfortunate experience with the Disney Movie Club. Without having all the information, it sounds like you logged on with an account you previously created and attached this card to. When an account is created, you must "click to accept" the terms and conditions that fully explain the Disney Movie Club for your information and protection. Part of these terms state "Sorry, we do not accept debit cards or check cards at this time." These can also be found in your Membership Guide you received with your inital order. Please give us a call if we can be of further assistance at 800-362-4587 (Monday - Friday, 9 AM to 9 PM EST)
    Thank you,
    Member Advocate
    Disney Movie Club

    -2 Votes
  • Le
      May 02, 2011

    No. That's not what happened. Because when I spoke to them on the phone- they said there was no other previous account in my name. And if they do not accept debit cards at that time- Why was the payment of $103.00 taken off a debit card. Confusing u too, right?

    0 Votes
  • Le
      May 02, 2011

    Furthermore, If I HAD already created an account- I STILL DID NOT GET THE "FREE +s&H" movies I would have ordered while opening the initial account. I'm sure I would have remembered getting the initial account's "5 FREE movies" DUH!

    0 Votes
  • Dm
      May 03, 2011

    LexandJojosmommy,
    I am unable to resolve your concern on here. Please give us a call so we can assist you. 800-362-4587 (Monday - Friday, 9 AM to 9 PM EST)
    Thank you,
    Member Advocate
    Disney Movie Club

    0 Votes
  • Sp
      May 05, 2011

    I am currently going through the exact same thing. We have not yet received the first order of free movies, and now have a $101 charge out of our bank account. We are also cancelling and will tell our bank to refuse any further charges from them. It is sad, we as we are premium pass holders to Disneyland and spend a lot of money with them. This is a black-eye to Disney, and they should be ashamed of their unfair business practices.

    0 Votes
  • Dm
      May 05, 2011

    spacie,
    Please give us a call so we can help you at 800-362-4587 (Monday - Friday, 9 AM to 9 PM EST)
    Thank you,
    Member Advocate
    Disney Movie Club

    0 Votes
  • St
      May 06, 2011

    I just became a member of the DMC so that I can expand my Disney Blu-ray library. So far I have had no problems at all. Yes, you MUST read and understand the terms and conditions of the club as they are clearly outlined on the site. If you are one of those who do not read the terms, and blindly click "yes, I have read them", then that is your fault and not Disney's. Disney would not ever do anything illegal, and I am quite sure that they will remain very successful with their business practices even if they lose a handful of consumers. They will still be successful without you...

    0 Votes
  • Dm
      May 06, 2011

    Strawberryale,
    So happy you are enjoying your Disney Movie Club Membership!
    Priscilla
    Member Advocate
    Disney Movie Club

    +2 Votes
  • Mr
      May 07, 2011

    First off, the terms of the contract are visible, I have NEVER had a charge of $100 for anything, unless I ordered several movies. I have completed my enrollment and order movies quite frequently through them, including Alice in Wonderland, and I paid $10. If you pay careful attention you will notice that special editions, blue-rays, and comb0-packs will cost more. It is up to you to discern if you can afford it, hopefully your state welfare does not have to.

    Secondly, the contract is blatantly clear. You order 5 movies at regular price between 20-25 dollars, depending on the type of movie (ie. Blu-ray), then you will receive VIP prices. But, you still need to deny or approve your special movie monthly, if you do not reply, then they will obviously ship it and you will be charged.

    Third, if you have not received something, contact their customer support before you complain. That is what their numbers are for.

    Sincerely,
    An extremely happy customer of 3 years.

    0 Votes
  • Dm
      May 09, 2011

    Mrs.Burris,
    Nice to hear from an extremely happy customer of 3 years! :-)
    Priscilla
    Member Advocate
    Disney Movie Club

    +1 Votes
  • Gr
      May 09, 2011

    I joined Disney Movie club about 10 months ago, yes getting a lot of movies sounded great and only having to buy 4 in a year but I found even if I called and let them know I didn't want the montly choice they sent it anyway and since I opened it to see what was in the package (I was buying the sale ones to and they would send them altogether I had to pay to ship back the returns, now they are sending me nasty letters that they did not get the last two returns and that they atre going into my checking account and deducting the money for them anyway, I have a delivery confirmation receipt from the USPS but they still insist that they did not receive them and maybe they were delivered some other place by mistake. Delivery confiormation is not insurance so that's no help. The other day I got another movie I didn't order. I have one more movie to buy before my year is up and they sent me a letter about that too, if I din;t buy another movie before the year is up they are going to charge all the free movies to my chcking account. I made a big mi9stake when I let them automatically decduct my payments from my checking, never again! I have belonged to Columbia record club as well as BMG and never ever had any problems l;ike this movie club. I would never recommend them to anyone, in fact I was just going there now to see if they had anything I wanted at FULL PRICE so I can finally get the last movie and get rid of them when I spotted this post. Sure doesn't live up to the Disney name, that's for sure but on the other hand neither do some of their movies now days.

    0 Votes
  • Gr
      May 09, 2011

    I am sure some people have had a pleasent experience but not all of us have and I did read the fine print. I have one more movie to buy at regular price and I am done, thank God. It has been a nightmare. I ordered quite a few sale movies during the year so far as well as the full priced ones. Currently I have one more to buy. I got probably a good 5 or 6 throughout the months without ordering them, once because I din't get the mailer and the others were times when I denyed them on the phone. Last week I got a letter stating that I have one more movie to buy before my membership is up. I knew that but was wonderering where my movie was and my membership is not up until mid June according to my records. Also they said if I do not order another movie immediately, they will charge the free movies to my charge card. Also during the past months I mailed back two movies to them, they were waiting here at my home after the holidays and I had never ordered them. I spicificly called to cancel any monthly picks as I go to visit my family from Thanksgiving to New Years but they sent tow anyway and to this day, my charge have never been credited for them. After much aggrivation and time on the phone with their customer service reps, I thought things were straightened out but still no refund. I called again and was told they never received the movies I sent back they had no record of them. I had a delivery confirmation but was also informed it was not delivered to them and that is not insurance so the USPS can't help. From now on I will go to the store and buy my movies. I am very dissapointed in Disney and for those of you who work there, yes you may be great with your customers but all your reps are oviously not like you nor are they intelligent opr polite enough to hasndle a customers problems.

    -1 Votes
  • Pl
      May 10, 2011

    I have never had an issue. Once a month I get a letter in the mail and an email asking if I want the featured movie or not. It is up to me to choose this, that is in the terms and conditions that you seemed to not have read. I only get charged for movies I pick but I pay attention. Nothing is for free and it does take some time to weed out the movies you dont want but in the long run we have ended up with a ton of movies for 1/2 or less and have points for free things that we actually use. Been with them over 3 years now and have no need or want to end a contract that I actually READ before signing

    -1 Votes
  • Dm
      May 10, 2011

    GrannieBev,
    I can most certainly fix this for you! We want you to have a good experience with your Disney Movie Club account and it does not sound as if you are. Please contact me directly through email at [protected]@movieclubinfo.com or by phone at 800-459-7002. I look forward to helping you resolve all your concerns!
    Priscilla
    Member Advocate
    Disney Movie Club

    +1 Votes
  • Gr
      May 18, 2011

    IF YOU WANT TO GET AHOLD OF THEM TRY THIS NUMBER...1-800-362-4587. GOOD LUCK!

    0 Votes
  • Gr
      May 18, 2011

    I most certianly DID READ the contract and this is not about the contract, it is about receiving movies I did not order, never being credited for exchanges and not getting anywhere with this company. Fortunately you have had a good experience and I am happy for you however that does not mean the others who didn't are all idiots. Be careful what you ASSUME, you know that is not always the best way to judge others.

    0 Votes
  • Dm
      May 20, 2011

    GrannieBev,
    If there is something I can do to help, please do not hesitate to reach out to me directly at [protected]@movieclubinfo.com or by phone at 800-459-7002.
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes
  • Lo
      May 25, 2011

    I just joined DMC and I have read its terms, which seem fairly easy to understand. I have one question. In order to buy the reg priced movies that go towards your commitment, where are the reg priced movies that I need to buy? I can't find them on the site. I thought it said on the terms that the reg price movies, even though they are $20-25, they aren't the movies that are on sale. Can anyone clarify for me?

    0 Votes

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