Disney Movie Club reviews and complaints 131
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Fraud... I did not subscribe and u want my money returned
Iam being charged for Disney movie club. I have not authorized the payments and would like a refund asap. I.have had the hardest time getting ahold of this company and I want my money returned and my subscription cancelled now. I do not know how or who has used my card for this but it was not me and I do not want a subscription. My money I needed has been taken off my card twice or more and I couldnt get a hold of anyone to stop these payments
Unauthorized charge
Have been declining the featured titles every time and I suddenly was hit today with an unauthorized $53.88 PayPal charge. I did not make this purchase whatsoever and I'd like to have my money back and my account canceled. This is absolutely ridiculous.
Desired outcome: Refund
i cant login into my account nor am i ordering movies that they send to me
I signed up for DMC about a year ago i have my 4 movies. December of 2020 i was charged 40 dollars out of nowhere. I've tried emailing and calling and i can't get into my account to cancel my membership. I didn't order a movie on the 11 of November 2020 either. I didn't even have knowledge of me having a membership till they charged me. I also have no way to pay at the moment and if they keep charging me i'll go broker than i already am.
Desired outcome: i just need my account canceled
Membership
Do not join disney movie club they stole my credit card number! It has been 6 years since joining. We fullfilled our membership and decided to be done. Our credit card was turned over to a different bank and numbers changed. Didnt really think anything of it. It has been 6 years! Back in 2013 now skip ahead to 2020 they stole my credit card claiming the bank sent them the updated credit card info? Ugh what I was on the phone with the bank at the time saying what are these 150 dollar charges? Then realizing they were from a 6 year old disney account! The bank shut down my card but did say that 3 weeks ago I called (someone called pretending to be me) and got my information. This had to be disney to coincidental. What they did was criminal and I am calling the police and filing a report against them.
Desired outcome: DELETE MY ACCOUNT
Fraudulent charges
I never signed up for this service or gave any financial information to them. Somehow they are now charging my card hundreds of dollars in unauthorized charges. I have disputed several times with my bank and cannot get ahold of anyone at disney movie club to resolve the issue. I have tried calling but there is no option to speak to a representative. They are committing fraud and should face legal repercussions.
Membership
I registered with DisneyMovieClub as I was always fan of Disney movies but repeatedly what I am seeing they are charging to my card for movies and DVDs which I never requested or placed order on their websites. When I reached out to them it appeared their policy is to send the movies unless I decline. They are sending the title even after declining and charging.
On top of that, there is no option to cancel - it refers to minimum purchase agreement which is nowhere mentioned in the agreement or any reference of the same.
This is harassment and fraud. There should be a legal action on any such policy on any company... it does not matter how big or small the company is.
This is my worst experience with any membership. I would highly recommend everyone not to register with Disney Movie Club. This is pure fraud.
I never signed up for the membership but they still took it out
I did indeed buy 4 movies for $1 but that was a few weeks ago and now this morning took out 27 something for it... Never got an email or something in the mail from them... I called them twice this morning and had an argument with them and I try canceling the membership and they can't do nothing bout it until they get there moves back than they will cancel them but clearly they haven't sent no movies out nor done anything they said they can't do anything but the order still says progressing it but here's the thing they have a comuper an they can cancel any time but no because they don't want to because they want money.. There luckily i'm not pressing charging against them... All they care bout is money... This world is [censored]ed up anymore all people care about is getting money.. I'm on a fixed income and they don't care I just want my money back they could be sued
gay jesus movie
You have created discord and great offence allowing a movie depicting Christ Jesus as a gay to be screen on Netflix! You have blasphemed against the Sovereign Being, God Almighty and your own judgment is upon you. God will Judge you and bring Shame and contempt upon your business platform.
Those that have passionately made Jesus their Lord and Saviour you have profoundly insulted and, you will receive the reward of your satanic inspired movie. God will Judge you!
funds
I want my money returned my name is Barry walburn 1401 East 21st Terrace apartment number 1 Lawrence Kansas 66046 just took money out of my account last night or first thing this morning and it's not supposed to be coming out I want that money back I'm not going to wait two weeks am I to wait 30 days I want my money back today in my account I was not authorized to take it out as I said I cancel the subscription already you guys are not authorized to take it out you stole from me I want my money back
this feels like some sort of scam
So I'm doing some surveys on the web, and I completed a few I think, and I get some rewards I have to choose. I choose Disneymovieclub, and buy 2 movies for $1 and a third for $14.99.
I wait a short while, and my package arrived. I open it, and the box didn't have any movies in it :( so, after that I just thought I got scammed, and now I still want my money back
Fast forward to today, and I notice $30 just got taken from my account from disneymovieclub? I didn't want to have anything to do with the club after I figured it was a scam, so clearly I didn't purchase anything, but money is being taken out of my account.
I'm a lil bit freaking pissed
want to cancel and get my money back-can't get a person on the line
I picked this thru a survey-had to pick something, this was a $1.00- should have read the fine print I guess. Got these movies, then $ 40.39 came out of my account 7/31, I made sure the card was sent back saying no choice wanted, then$ 25.90 7/28. I received a letter saying I had to contact them, could not just notify by mail. I have just lost my job and I need to get out of this. I have just listened to the same thing 3 times, there is no customer service person you can speak to.
Any suggestions ? because it is on my debit card, the bank can't cancel because it says "pre-approved".
Help !
says its declined
I signed up, and that's fine. I buy movies all the time. But I CANT LOG IN! And I'm on vacation out of the country so I can not call to ask questions and stuff. And they don't have an email contact for anything. And I need to decline the featured title by the 16th because I do not want that specific movie. They need to have better customer service because I do not want to be charged for a movie that I DO NOT WANT! and If people are not in the country and can not call how are we supposed to get help. It is extremely frustrating. I also do not know why my account is declined. This is what it says: it looks like your web account has been disabled and you no longer have access to Disney Movie Club. Does that mean they will not charge me? Who knows. ugh! I'm just annoyed.
did not get a refund for a return
I sent 2 movies back on December 1st. I got an email on December 14th saying that my movies were received and that I would get a $40 credit on my credit card after they were processed. It is now February 11th and I still have no refund. Disney's automated messaging says that the credit was issued but I have all my credit card statements and I have called my credit card and there is no refund. Disney will not email me back and I can never get through on the phone. I would like my refund and I would like to cancel my membership and never order from them again.
membership
My husband signed up for DMC and in an effort to do something nice for a family, I signed up for one under their name and address but with my payment information.They refuse to honor the membership because that the billing address was used on another account.
A billing address is for payment and a mailing address is for the household. Disney apparently didn't like this ambiguity in their contract being brought to their attention so their advocate/legal office, instead of calling me like I requested, sent an email hiding behind the provision that lets them reject an account because they feel like it. Nice doing business with Disney. They charge outrageous prices but are crying foul over a few movies.
This is what I get for trying to do something nice.Lesson learned don't do nice things for people because businesses like Disney frown upon doing kind acts.
disney movie club
They sent me two of the same movie, and charged me twice, within a month apart. I called them. The girl I spoke with was rude. (This was after googling customer service, because the number they give you on the statement, you can not get through to anyone)She Said I must not have returned the card they mail you...even if this was true. Why would they send me two movies, two months apart? So, I sent one back and cancelled my membership. I also included $23.48 for one of the movies, and did keep one. That was November. In December I received a past due notice for the one movie I kept for $25.48 (now accruing late charges...which says on the statement $2.50, so obviously the system can't add either).. I called, spoke with Nichole, who told me they received my check, they just hadn't processed it but not to worry. December, another bill, for $27.48. Try to call the number on the statement...[protected]...you get two options...log in (which I no longer have access because I cancelled) or listin to their offers. You can't get ahold of anyone. I have now been on hold with Echo for 15 minutes and we still have no resolution...Echo tells me not to worry about the balance...it has been resolved...how is that? I asked what happened with the balance...He could not give me an answer...however, kept speaking over me. I did advise if they sent this to a collection agency, there would be legal action .Horrible, Horrible, Horrible Customer Service...I am pretty sure anything Disney I am boycotting...
money I didn't approve of coming off my card and im pissed
I am sending recent movies back as soon as they come in and I want a refund. There has been over 200 dollar worth of movies come off and I didnt approve. I am cancelling my order and I want my debit card taken off now. I am on the verge of taking legal action. I have plans for my money this time of year and i did not approve of these charges made. Forty here and there gets very costly. They better not charge me again. They didnt tell nobody when u sign up that they do this. It is wrong and pisses me off,
Are you sure they allow you to send back the movies?
4 movies
I paid for and ordered these movies 2 to 3 weeks ago and still have not received them. For this being my first order as a new customer, I am very unhappy. Far from being pleased to be a customer. Please resolve this issue as soon as possible.
Monsters Inc
Moana
The good dinosaur.
Wreck it Ralph
My order number is [protected].
Please send me these movies I ordered and paid for. They should have been delivered by now!
This website is not directly affiliated with Disney and it is likely they will not see your complaint here. You will want to contact them directly.
dvds not received
I received a promo by mail about buying 5 DVDs for like $0.99 and then after that getting one or two discounted. There was also a promotion that if I signed up I would get a Moana blanket for free. I placed an order for 7 and mailed a check on 10/1. On my bank statement, the check was cashed on 10/10 and now it is 11/7 and I still haven't received any DVDs. I received the free blanket but no DVDs. I'm still very interested in the DVDs I paid for, however, I'm not very unsure about even wanting to continue a subscription. So it would be greatly appreciated if you could send me the DVDs that I already paid for.
too bad
What in the world did you do with a beautiful channel like this? You should find a different name for this because it's not a pure disney anymore. Not even these stupid H.Montana tv-series. Do modern children watch this crap? Stop brainwashing our children. Where are the old kind cartoons with legendary characters? The disney is all about them.
Shane on you. You ruined the channel.
Unauthorized credit card charges
On 7/25/17 I was charged $33.90 for my subscription that I canceled months ago. I tried calling and that didn't help so now i am making a complaint. I enjoy disney movies and everything but i do not have the Money right now to pay for this subscription that I canceled so i would like this issue taken care of as soon as possible. thank you and good day.
Dear. Disney. Movie Club. Team I. Roger Vincent. didnot. oder the BEAUTY. &THE BEAST. DVD VEDIO. I Roger. Vin cent. woould SERIOUSLY. canclethe WALT DISNEY MOVIE. Club. membership because you are charging me more than want the movie is costing me. I Roiger. would only pay $29.95 for the movie put not the other charges you are insoicting. PLEASE SERIOUSLY DONOT. SEND ME ANY MORE MOVIES.I ROGER IS SERIOUSLY CANCLEING THE MEMBERSHIP THIS FRIDAY SERIOUSLY .
Disney Movie Club In-depth Review
In summary, Disney Movie Club offers a unique experience for Disney fans with its extensive collection of movies, member-exclusive deals, and special features. However, it is important to consider the cost and commitment of the membership plans. The user experience is generally positive, with a user-friendly website and good customer service. Shipping and delivery are efficient, and the club takes measures to ensure payment security. Community engagement and educational value add to the club's appeal, although there is limited information on environmental and social responsibility initiatives.
Selection of Titles
Disney Movie Club has a wide variety of genres, including animation, live-action, and family-friendly movies. New releases are available, and members can enjoy a vast collection of classic movies. The club also offers exclusive editions that are not available elsewhere, making it a treasure trove for collectors.
Membership Plans and Pricing
The club provides attractive initial sign-up offers, such as discounted movies and free gifts. The cost of monthly/annual membership can be a good deal compared to standard retail prices, especially with member discounts. Overall, the value for money is quite reasonable for avid Disney fans.
User Experience and Website Navigation
The website is easy to use, with efficient search functionality. It is also mobile responsive, allowing members to browse and purchase on-the-go. The account management features are straightforward, making it simple to track orders and update preferences.
Special Features and Exclusives
Members can access VIP benefits, limited edition releases, and member-only discounts and deals. The bonus points and rewards system adds extra value, giving members the chance to earn free movies.
Customer Service and Support
The customer service team is known for being responsive and helpful. The return and exchange policies are fair, and there are multiple contact options available, including phone, email, and chat. Member feedback and reviews are generally positive.
Shipping and Delivery
While there are shipping costs, the club often runs promotions for free shipping. The packaging quality is good, ensuring that items arrive in excellent condition. Delivery timeframes are reasonable, though international shipping availability may be limited.
Payment Options and Security
The club accepts various payment methods and provides clear billing cycle notifications. Financial data protection is taken seriously, and the auto-renewal and cancellation policy is straightforward, though it's important to read the terms carefully.
Community and Social Engagement
Disney Movie Club has a strong social media presence and encourages member interaction through forums and discussions. Members receive regular newsletters and updates, and the club organizes events and promotions for additional engagement.
Educational and Family Value
The club offers a wide range of age-appropriate content and has some educational material. There are plenty of family viewing options, and the club provides parental controls and settings to ensure a safe viewing experience for children.
Environmental and Social Responsibility
There is not much information available on the club's sustainability practices or charitable initiatives. However, Disney as a brand is known for its ethical sourcing and production and community outreach programs.
Overall Satisfaction and Recommendations
Most member testimonials reflect satisfaction with the club's offerings. There are pros and cons to consider, such as the commitment required for membership versus the exclusive benefits. The repeat membership rate suggests that many members find the club worthwhile. The final verdict and rating would depend on individual preferences and the value placed on Disney's unique content and member perks.
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