Disney Movie Club reviews & complaints 125
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membership cancel customer service shipping email account credit card money charge order experience card bank member movie club sign up website charged service dealNewest Disney Movie Club reviews & complaints
did not order movies took money out of my account without my authorization
hi im from dallas tx i got into disney movie club cause it sounded good at the time. well i cant get of hold of any one they r shady taking a order i did not order did not give athorization for pissed on that. going to try to see if i can get my money back. scam scam do not get in this club scam from the word go soooooooooooooooo [pissed right now christy
The complaint has been investigated and resolved to the customer’s satisfaction.
pricing
The club seems like a good deal at the outset. If you do the math you're spending just a few dollars for five DVD's, which conceivably could cost you almost $100. The rub is that fulfilling your agreement to buy four more movies within two years does not come cheap. The only way those four DVD's count is if you pay $19.95 or $29.95 (for Blu-Ray) each, plus shipping. The club has sales, but the sale prices won't qualify your purchases toward your agreement. For instance, right now they have DVD's on sale for $19.17. Even the free shipping offers are maddening, because you can only get the discount for full-priced items, and yet everything is on sale so nothing really qualifies. I recently bought "Beauty and the Beast" on Blu-Ray from Amazon for $15 and got free shipping because my order totalled $25. In order for that purchase to count as part of my agreement with Disney Movie Club, I would have had to pay twice as much plus shpping fees. If I bought 9 DVD's from Amazon for $15 each I would pay $135. Four Blu-Ray's would cost about the same from the club if you add shipping. To me, it's a lot easier to buy from another store as opposed to worrying about the contract.
Another thing to watch for is that you must respond to your featured selection every four weeks, or they'll send it automatically. The problem I'm having right now is that I declined the featured selection, but they were having a "special offer" promotion as well, and I didn't realize I had to decline this offer seperately. So they charged my credit card for that, and it's on its way. (The movie is a 2-disc edition of Nick Cage's "Sorcerer's Apprentice"-- hardly something I want to pay $35 for.) I'll be sending it back, but I have to pay postage. My plan right now is to fulfill my purchase agreement ASAP and cancel the membership. This kind of scheme has been around for a long time, and I can't believe I fell for it.
If you have a question or concern on how the Disney Movie Club pricing works; the commitment or any part of your Membership, please give me a call or email me. I would be happy to answer any question you may have. My email is memberadvocate@movieclubinfo.com and my direct phone line is [protected]. I am here to help!
Priscilla
Member Advocate
Disney Movie Club
Disney Movie Club - scam
Member No: 4804989 I joined the Disney Movie Club about 2 months ago when I saw an ad for special Disney movie prices. Naturally, after determining it was an official Disney site I joined and paid the price for the introductory movies. With the holidays and travel I neglected to check my email (I rarely check my email anyway) and didn't think anything else...
Read full review of Disney Movie Club and 58 commentsunwanted movies
If you want to speak to someone at the Disney Movie Club call [protected]. Apparently you have to use the number for rotary phone users to actually speak to someone. I just found out that they are sending me a movie that I know that I declined. After not getting anyone at the number on the website [protected]), I figured out that I needed to try the number that they give for rotary phone users. You notice that this is not a toll free call. Anyway, I did get to speak to someone. Now I will have to send the unwanted movie back, and be charged for the S&H, but I will have this account closed. My advice, don't join the club. I have found the movies for less in the stores.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have questions or concerns about the Disney Movie Club, please contact the Member Advocate at memberadvocate@movieclubinfo.com or [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club
can't cancel easily
This is a wonderful company and we love their movies but their allowed marketing tactics are NOT acceptable. We've been VIP members of the Disney Movie Club for some time. When we started, we received about 1 offer or feature movie of the month. With the holidays approaching we've noticed that we now get a new "Special Offer" almost every other week. One such mailer did not come on time and I was automatically billed this month for a blue-ray title just a week after its notice coming in the mail. I always have the option of returning a title at my cost and waiting for my account to be refunded but the frequency of titles being sent is bothersome at best and is disruptive to our checking account. I've looked at automatically canceling my account but this is not permitted on the web site. They insist you call during business hours to deal with a person on the phone. I want to note that finding this phone number takes a lot of effort to find. Cancelation of an account in good standing is not even in the FAQ or search database on the site. My suspicion is that I will be solicited to and given a polite and passively aggressive "don't go offer" on the phone by a well trained service rep. It's just not worth it any longer. The titles we see being sent to us are not even in our preferred settings or profile. This smells of corporate greed. My account is paid in full and has been in good standing for some time but as I try to perform an amicable and positive discontinuation of services I can not and now I've grown altogether bitter with the Movie Club and how it operates. Disney is a wonderful company and I will continue to welcome their movies and products into my home but it MUST BE ON MY TERMS. ENOUGH MARKETING GREED. I'm frankly surprised this has not warranted a consumer law suite at this point.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have a concern with the Disney Movie Club, please let me help! Email me directly at memberadvocate@movieclubinfo.com or call at [protected] and I'l be happy to help you resolve any issue you may have with your account. Thank you!
Priscilla
Member Advocate
Disney Movie Club
OH. TRUST ME. IT PROBABLY HAS.
non recieved movies and charged for
i never recieved my movie package of toy story and i recieved the email where it states it was sent out nov.19th, 2010. so i want to know what happened to my movie package that has been paid for and i should be refunded the $38.00 i was charged for i never recieved the movie package. my account number is 4703589. can you pleases help me or whats going to be done ? hope to hear from you soon.. tina perez.
If you have questions or concerns about the Disney Movie Club, please contact the Member Advocate at memberadvocate@movieclubinfo.com or [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club
can't cancel membership
I fulfilled my purchase agreement on this account. I then requested three times through their website, and direct email, to cancel this. Three months ago, they told me they cancelled it, but now I am receiving cards in the mail again requesting me to return them or the featured title will automatically be sent to me. It is difficult to reach them by phone as well...wait time can be as long as ten minutes or more. DO NOT EVER SIGN UP FOR THIS! The prices are not that great and it is not worth the hassle.
I've been trying to cancel my membership.I received a letter thar it was canceled.Why am I receiving the cards? Do I have to send them back? Please do not sena any more movies if I dont send the card back
I've been wanting to cancel my membership. I've fullfilled my obligation I received a letter that it was canceled, I'm still receiving the card to order more movies.Do I still have to return the card? Please dont send any more movies that I have to return
fraudulent sign up
Either Disney Movie Club, or one of their affiliates signed us up for a fraudulent account. We had to cancel our credit card and they removed the charges from our account. But D.M.C. didn't stop sending us bills and notices for many months (still coming as of today). The credit card company already notified them that it was fraud, but I guess they are ignoring it. In any case, it's very irritating and they should have just canceled the membership when they were told it was fraud by the credit card bank. And then they should be dealing with whoever supplied them with the bad application or whatever it was since there was obviously some sort of kick back involved with the scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Either Disney Movie Club, or one of their affiliates signed us up for a fraudulent account. We had to cancel our credit card and they removed the charges from our account. But D.M.C. didn’t stop sending us bills and notices for many months (still coming as of today). The credit card company already notified them that it was fraud, but I guess they are ignoring it. In any case, it’s very irritating and they should have just canceled the membership when they were told it was fraud by the credit card bank. And then they should be dealing with whoever supplied them with the bad application or whatever it was since there was obviously some sort of kick back involved with the scam.
Michaels5,
Please contact me directly so I can help you with your concerns. My direct email is memberadvocate@movieclubinfo.com and phone is [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club
Mascunte,
I regret you are having an unfortunate experience with the Disney Movie Club. I can make sure this is resolved for you. Please email me directly with information at memberadvocate@movieclubinfo.com.
I look forward to hearing from you!
Priscilla
Member Advocate
Disney Movie Club
credit card scam
I was just charged today with a charge of $25.90 because of this club. When I called and finally got to talk to someone they told me that the only way to cancel your account is to pay the full price of 75.00 or continue ordering 5 more movies within 2 years. After great debate on the phone with the customer service rep she finally told me that if you send back the initial 5 movies that were sent to you that once they recieve that product then your membership is cancelled and you recieve your money back. I was charged again because they apparently send you a movie every so often whether you want it or not and stick your card with a charge. This club is a huge scam and unless your a millionaire who wants to recieve disney movies then dont go anywhere near it on the web.
The complaint has been investigated and resolved to the customer’s satisfaction.
i have a question i am not a member but i have signed up for the 4 movies for a 1$ on the 24th but on the 25 i was charged 7$ so i just wanna know whats is that about because i am not a member i just seen the ad and bought the movies for my little brother i really want to talk to someone about it please get back to me asap. please hope this is not a scam
v_alllen20
Please give me a call, I can help you with the Disney Movie Club. It is not a scam, I can fully explain everything and take care of any concerns you have. My direct number is [protected].
Thank you,
Member Advocate
Disney Movie Club
false charges
I recently checked my bank account and noticed that there was over $25 missing from my account. I was surprised to find out that it was Disney Movie Club considering I did not receive anything in the mail or to my email. When I called to complain that I wanted my money back the women said that it had already shipped (oh how convenient) and that she couldnt refund me my money but I could return it through the mail if I wanted a refund. Which prettymuch meant I would have to pay for shipping on something I didn't order in the first place.
I would have understood if I didnt reply to the message to bill me anyway (which is a ridiculous rule by the way) but I didn't receive any kind of notice so I believe I was charged without reason.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you craigthomas,
As you stated, it is very clearly defined in the Membership Agreement. disneymovieclub.go.com
Priscilla
Member Advocate
Disney Movie Club
Yeah, I'm sorry but that is how it works with the Disney Movie Club. It isn't even in the "fine print" but says VERY clearly in the rules.
ZombieGirl
Please give me a call and I can assist you with your Disney Movie Club Membership. My direct line is [protected]. Thank you!
Member Advocate
Disney Movie Club
movies sent w/o request
3 movies were sent to me without my consent. I mailed them back on nov 7, 2010 and they have no knowledge of the return. i have my receipt that it was mailed back to them. they charged my credit acc. for $40.39. what can i do to have this charge removed?
The complaint has been investigated and resolved to the customer’s satisfaction.
Helenabutterfly,
Thank you for emailing me ~ I have resolved your concerns and emailed you in response. Have a magical day!
Priscilla
Member Advocate
Disney Movie Club
Kathy49,
I can certainly help you with the Disney Movie Club membership. Please contact me directly with more information at memberadvocate@movieclubinfo.com or [protected]. I look forward to hearing from you and resolving your concerns!
Priscilla
Member Advocate
Disney Movie Club
I am very disgusted with the Disney Movie Club. I believed the name being Disney could be trusted. I am in my 60's and I apparently did not understand what I was getting into. I bought about 7 movies and then wanted to cancel my membership when they told me had two more movies before my commitment was filled. I was totally shocked because I had ordered and paid for seven or eight movies and when I received the movie Gnomeo and Juliet and was chaged from my bank account the amount of $25.90 I was afraid I had gotten myself into some kind of scam. I called and called and talked and talked to no avail and was more or less threatened by them. I will not be ordering any more movies from them even though they said I had not met my commitment. $25.90 is a little stiff for a movie. I'm sorry I ever got involved with this company.
If you have questions or concerns about the Disney Movie Club, please contact the Member Advocate at memberadvocate@movieclubinfo.com or [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club
billing & shipping declined movies
Disney sends a packet monthly with a "featured title" that the customer must decline in order for shipping and consequently billing to be avoided. However, it appears that in some instances, it is possible to decline a "featured title" and still receive it. Another little scam being pushed by Disney is that the "featured title" may not even fulfill the membership commitment. In our case, there is no way in the world my family would ever order 'The Prince of Persia' however, as I type this, Disney is sending that title along with another that was a "featured title" that I'm positive was declined. They've billed my card, the money is no longer mine it has become theirs and I have to wait until I get the DVDs, return them, and hope their customer service department feels charitable enough to credit the money back to my card. I've read other complaints and believe they are going to "credit my account" which I've informed them better be canceled or I'm running to the Ohio Attorney General. If you are considering membership in the Disney Movie Club - DON'T DO IT. THROW THEIR PROPAGANDA MATERIALS IN THE TRASH IMMEDIATELY! It looks good on the surface, but the plan absolutely SUCKS! And it is nearly impossible to get someone on the phone to deal with their screw-ups. Also, their computer system and their employees are flawless because I was told that I never declined those titles when I KNOW that I did. DO NOT FALL FOR THIS SCAM. They will take your money and you'll play hell getting it back.
I can help you with this, please feel free to contact me directly at memberadvocate@movieclubinfo.com or [protected]. I look forward to hearing from you and helping resolve this. Thank you! Priscilla
Member Advocate
Disney Movie Club
no more dvds
I put a note in my last payment and told them that I did not want anymore but they sent one anyway. I am going to keep this one but no more. Acc#3847147
The complaint has been investigated and resolved to the customer’s satisfaction.
everything about them
I regret becoming a member of disney movie club.com I just want to purchase the remaining movies to complete my obligation and cancel my membership. First off, there is never any movies available to purchase for $19.95. Everything is a lower price or higher, that's the first misconception. The second thing is there is n o contact number on the website. The third thing is, I just purchased 4 movies strictly to complete my obligation and then cancel my membership (Mind you, each movie costed $19.98 and one was $39.99), but upon looking at my obligation page, it still shows that I am obligated to purchase 4 movies. What is blank blank is going on. I thought disney was a repretable organization. I hope the consumer affairs department does something about this, force them to establish a contact number on the website and have employees manning the phones. Also, they are misrepresenting membership obligations to the public. It's all a big scam and they know it. The wording is misleading. As soon as I can reach any one at "disney movie club" 'm canceling my membership asap! I have enough problems with the economy the way it is right now. The last organization I ever thought i'd have to worry about was disney. Like they say, don't trust anyone, no matter how squeaky clean they may appear on the outside. Do your homework. Anyhow, I got some numbers from this site which i'm going to try. 800/362-4587 for those with member numbers and 920/521-4015 for others.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hoya,
Is you do have any questions or concerns about the Disney Movie Club, please let me know! Thank you!
Priscilla
Member Advocate
Disney Movie Club
memberadvocate@movieclubinfo.com
I am sorry I joined this club. Members are forced to buy movies they may not want because there are no movies offered for $19.95, which is the minimum price to fulfill club commitment. I'm disgusted. Walt is probably turning in his grave.
yuen chen,
Your current Featured Title has been responded to . The Featured Title process happens every 3 - 4 weeks, up to 15 times a year and you will be notified to respond to each one. I have also emailed you further information, please respond if you have further questions. Thank you!
Member Advocate
Disney Movie Club
I have called twice to your office that I don't want you to send me the feature title movie this time. After that I still receive two time of email asking me to response. Why? please explain and send me my email address ychen221@gmai.com
I can help you with your Disney Movie Club account. Please call me directly at [protected].
Thank you!
Member Advocate
Disney Movie Club
fraudulent credit card charges
A few weeks ago I got four Disney movies in the mail which I did not order. I tossed them. Then my credit card was charged $33.72 by this outfit. They make it nearly impossible to contact them or cancel online. I had to call my credit card company and dispute the bill.
Are there and District Attorneys or State Attorney Generals who care about this kind of consumer fraud? Apparently not. Oh, and what a shame that the Disney company tarnishes it’s good name by licensing with these kind of crooks.
Steve
Steve,
Please contact me so I may assist you with the Disney Movie Club. My direct phone number is [protected]. I look forward to helping you!
Member Advocate
Disney Movie Club
charging me for feature selection I declined
I check my bank account balance on a daily basis. I was surprised to see a withdrawal for the Disney Movie Club considering I have declined every "feature selection" since I signed up. The charge was then taken off my account. NOW today I checked my account and Disney Movie Club charged me AGAIN...I am on a fixed budget and every penny makes a difference to me...so when I saw that they did this and my bank charged me NSF fees I began the search to contact Disney Movie Club and to my surprise I found no format to contact this company. I am filing a complaint with my bank (hopefully they can get it resolved). I would tell anyone interested in joining this movie club...run away and run fast...they must have kept Walt Disney's scamming ways as a business motto.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am able to assist you with your Disney Movie Club account. Please contact me directly at [protected].
Thank you,
Member Advocate
Disney Movie Club
decrease in quality
I have been a Disney Movie Club member on and off for 12 yrs. I renewed my membership in Nov 2009 and have been dissatisfied with the quality of the DVD's I have received. The skip, jump or don't work at all. The company has replaced the movies I have returned but it costs me money to send them back. The special prices are good but only if the quality of the DVD are good. I think if there is a problem with the DVD I should be able to return it at Disney's expense not mine.
I will be happy when my obligation to order is over so I can cancel my membership.
I am sorry you are experiencing difficulties with your DVD's from the Disney Movie Club. I can certainly help you with this. Please contact me directly at [protected].
Member Advocate
Disney Movie Club
dvds not wanted
I ordered my 4 movies like the contract said, but they keep sending me more movies even though I send back the do not want movie letter back to them like they ask. Now I wanted to cancle and tell them about these charges, and of course theree is no live person it's just an automated services sending me in circles. The web site wont even let me log in... I'm starting to get really pissed off. It keeps saying the zip and member id doesn't match or the email is not in their data base... But yet they have all my info perfectly fine send me # with no problem... I will take this to the better buisness bureau if they don't contact me and cancle my membership and stop sending me movies that I dont want and that I have already!
The complaint has been investigated and resolved to the customer’s satisfaction.
BigJason,
I can assist you with your concerns with the Disney Movie Club. Please contact me at [protected] for help.
Thank you,
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
blah f,
Unfortunately no there is no way to quit online. I would be happy to assist you. Please call me directly [protected]. Thank you!
Member Advocate
Disney Movie Club
How can I quit online? I also only ordered 4 movies and they keep sending me Un-wanted dvds.I have called and also the automated services answered and It said that they could find no match. if anyone knows how to cancel this STUPID membership I would like to know!
I regret you are having issues with your Disney Movie Club Membership. I would like help you. Please contact me directly at [protected] and I would be happy to assist you.
Thank you!
Member Advocate
Disney Movie Club
charged for movies that I sent in as declined, have not recieved the movie that I did order
I am disappointed and worried now that I see that there are other customers who have had trouble working with this company. I sent back my 'do not order card' for two selections in december (And did not receive them), but went on line today to see that I have been charged for them. I also ordered one of the monthly selections by phone & was charged for it, but never received it. I am working on my course of action; in the meantime, I would not recommend entering into this company. I will be sure to follow up with details as they occur; I am hoping that i'll be able to report some resolution and that disney movie club will make this situation right quickly.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would be happy to assist you with your Disney Movie Club account. Please contact me directly at [protected]. Thank you.
Member Advocate
Disney Movie Club
unauthorized sign up for product
Here's the phone number to cancel - we didnt sign up for this and there is no easily found nor accessible phone number anywhere! Heres' the number to cancel - [protected]. At best this is poor company business for them to not provide any way to cancel. At worst this is a scam from this company - certainly they know that people have been trying to contact them. So, I am on hold with them and we will see how long the "on hold" lasts!
The complaint has been investigated and resolved to the customer’s satisfaction.
BigJason,
I would like to help you with your concern about your Disney Movie Club account. Please contact me directly at [protected]. Thank you,
Member Advocate
Disney Movie Club
The Disney Movie Club (DMC) is committing a serious scam!
They intentionally lure you to join their membership for FREE, and get the first 4 movies at discount. But what they hide from you is that you have to buy their other movies at REGULAR price (over priced, of course) before you can get rid if it.
This is a generous business idea to reach into people’s wallets! I can not believe that Disney, with its reputation, would base its revenue on such a lame business.
Technically, yeah, DMC is doing nothing wrong. It makes up its own rules, and reach out for you. All you need to do is to fall into their trap. However, as many people have been complaining, this is a serious scam that can catch people out of their guard. Who would think that Disney would set up a trap like this?
I have cancelled the credit card I used to join the club. DMC didn’t spell out that they would store my credit card information. If everything about the membership itself stays on the edge of a crime, this definitely falls to the other side. All merchandise would ask for your permission to store your credit card information explicitly. But DMC does NOT!
Well, I think they have great lawyers so they can spell anything legal.
Anyway, this is the DMC. Shame On You!
If you continue to have concerns with your Disney Movie Club Membership, please give me a call at [protected] and I would be happy to assist you.
Thank you!
Member Advocate
Disney Movie Club
Disney Movie Club Customer Reviews Overview
One of the biggest advantages of Disney Movie Club is its extensive selection of movies. Members can choose from a vast library of classic and contemporary Disney films, as well as Pixar, Marvel, and Star Wars titles. The service also offers exclusive merchandise and collectibles that are not available elsewhere.
Another major benefit of Disney Movie Club is its pricing. Members can purchase movies at discounted prices, and the more they buy, the more they save. The service also offers special promotions and deals throughout the year, making it an affordable way to build a Disney movie collection.
Customers have also praised Disney Movie Club for its customer service. The company is known for its responsive and helpful support team, who are available to assist with any questions or concerns. Members can easily manage their accounts online, and the service offers flexible options for pausing or canceling subscriptions.
Overall, Disney Movie Club is a highly recommended service for Disney fans and movie lovers alike. With its extensive selection, affordable pricing, and excellent customer service, it's no wonder that so many customers have given it glowing reviews.
Most discussed Disney Movie Club complaints
unauthorized chargeRecent comments about Disney Movie Club company
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Please contact me directly for assistance, I can help you resolve your concerns. My direct email is memberadvocate@movieclubinfo.com and phone is [protected]. I look forward to working with you to find a resolution!
Priscilla
Member Advocate
Disney Movie Club
took money out of my acct without my authorization plz help