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Disney Movie Club / false charges

1 United States Review updated:

I recently checked my bank account and noticed that there was over $25 missing from my account. I was surprised to find out that it was Disney Movie Club considering I did not receive anything in the mail or to my email. When I called to complain that I wanted my money back the women said that it had already shipped (oh how convenient) and that she couldnt refund me my money but I could return it through the mail if I wanted a refund. Which prettymuch meant I would have to pay for shipping on something I didn't order in the first place.
I would have understood if I didnt reply to the message to bill me anyway (which is a ridiculous rule by the way) but I didn't receive any kind of notice so I believe I was charged without reason.

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Comments

  • Dm
      2nd of Dec, 2010
    0 Votes

    ZombieGirl
    Please give me a call and I can assist you with your Disney Movie Club Membership. My direct line is 800-459-7002. Thank you!
    Member Advocate
    Disney Movie Club

  • Cr
      6th of Feb, 2011
    0 Votes

    Yeah, I'm sorry but that is how it works with the Disney Movie Club. It isn't even in the "fine print" but says VERY clearly in the rules.

  • Dm
      19th of Apr, 2011
    0 Votes

    Thank you craigthomas,
    As you stated, it is very clearly defined in the Membership Agreement. disneymovieclub.go.com
    Priscilla
    Member Advocate
    Disney Movie Club

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