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Diskette Connection / Bad customer service

1 United States

I thought I had found a truly "Customer Service" oriented company. HA! Upon receipt of my order,
I found that one of the items was defective. After speaking with the company on the telephone, I was informed that I needed to return the item (my expense) and they would credit my online account for the price of the item. NOT my credit card, my online account. This means I have to order from them AGAIN to get my credit. Why would I want to order again from a company that has a crappy policy like that? It's not my fault that their merchandise would not work, and, to be fair, it's not their fault either. But to not drop everything and make it right? I don't think so.

Fr

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