DishTV India review: pathetic customer service! 99

i am usman tahir from maharashtra sir plz utv and colors pack subscribe in my pakage my vc no [protected]

sir,
my vc no [protected] sir on my vc some channels are not active like as, colors utv movies and bindass movies these channels are in my pakege and i am a platinum user sir please solve my problem as soon as possible i shall be very thank ful to you for this favour

SIR
two days ago i was pay 900 rs for recharge my dish tv for three months but some channels are now till scrambled like as, COLORS UTV MOVIES BINDASS MOVIES sir pleaze open these channels donn't forget that i am a platinum user of dish tv and i have maid full payment plz open these channels as soon as possible i shall be very thankful to you for this favour MY VC NO [protected]

hi...
i am anand kumar and my vc number is [protected]...
when i am open my tv&STB say any channel error the error is that (Enable to locate signal please contact customer care) how the problem is create tell us and resolve it please...

Regards
Shummy Malhotra

@ Prakash,

Thatmight be the case with you. But le me tell you dishtv is haveing the best packages and most economical packages when compared with other DTH players, further dishtv packages are well balanced and have all types of channels available in all packages. Like their platinum pack will have almost all the channels at only Rs.283+ tax. where as if you want the same set of channels on any other platform then you have to spend more then Rs.400.

Also Every body will have their own expererience with customer care might be you don't have very good exp. but mine is good with customer care they are good and polite and really tries to help you out.

Further you haven't mentioned about your problem here which you are facing with dishtv. but if their is any problem just write a mail for quick action on your complaint. email id is ; customercare@dishtv.in

Dish TV is a useless net work. Their customer service is very worst. They don't care to their customer. Each of their package is useless and they do not serve all on telecast and if you complaint to the customer care their reply keep on the TV and hang on 550 (Zee) channel for until your service get rectified. Every week end such type of problems rises and our week end we suffer without TV Chanel's.

dish TV is showing big big advertisement attracting customer through Shahruk Khan name and fame paying big amount on add but their technical and customer service teams were not serving well may be due to less payment. I feel just throw their box and get my previous cable connection again.

So, dear friends, please do not go fool on your self looking at DISH TV advertisement.

The customer care dept responded within 2 hrs to my complaint about DO NOT Disturb by sms. So they do respond but wont acknowledge their fault.
Their promotional ads on sms is very annoying as it disturbs while driving or in a meeting.
I have registered for Do Not Disturb under the central Govt Do not Disturb and also with my mobile service provider. But customer care says I havent. Their ads and others block the sms inbox and important messages cannot come through. They can send their ads through email or on their set top box.
They refuse to be innovative like Tata sky. So I have cut off Dish TV.

change v/c-[protected] with dealer id-11700 into v/c-[protected] inthe same id(11700)&show there all chennal

my dishtv v/c no.-[protected] is been off from oct-08
when it will on

Hi,

I agree to what has been said on the top. Quality of Dish TV customer care staff is wrost I could experiance.
Recharge is one of the biggest issue at Dish TV. I normally do it with credit card but web server is very slow, many gateway is down. even if you are lucky enough to make payment. Without calling customer care fool's you will not channels. Many time during the call with customer care executive you can also listen to ans to quaries of other customer. I dont what is the option for the customer to change from Dish TV to any other operator.

To give an insight on Dish TV to you guys in a few words :
Dish TV Guys are Robbers in Business Suits

I have a complaint to you that on my VC no. [protected] some channel is not active as 9XM, National (DD1) etc. I had complaint to you from SMS, my complaint no. is [protected]. Please solve my problem.
Thanks.

I agree fully. It is a big mistake that we continued with Dish TV for all these days knowing the transmission problem.
We are a Dish TV customer since 1st March 2006 and had purchased Dish TV from Trilok Enterprises, Mulund (East) from Mr. Vijay. Our VC number is [protected].

Till November 2006 the transmission was OK except sometimes during the rainy season. We have several times intimated this problem to Dish TV service centre. But no action was taken by them so far After this we had very bad transmission with only few channels available in spite of paying the money for entire package till now. The last E-mail sent to Dish TV service centre at Noida was on 13 October 2008. The reply E-mail dated 23 September 2008 was that waiver will be give after completing the problem.

After reply from service and subsequent intimation to service franchise “ICON TECHNOLOGY” at Bhandup, Mumbai; the Service Engineer has attended our complaint. After the diagnosis, as per his wisdom, first he told us that the LNB needs to be replaced for good transmission. The charge estimated for the same was Rs 170/- (Service charges) + Rs 270/- (Cost of LNB) which amounted to Rs 440/- . We agreed hoping that the problem would be solved.

However after changing the LNB, There was not much change in the quality of transmission. “Signal Not Found” message was coming for many of the channels. For this, he further suggested to change the Dish because it was rusted. However Dish TV marketing brochure says that the dish is rust-free. This point should be noted.

But even then we agreed to go for the replacement of the dish for an additional charge of Rs 480/- + installation charges Rs. 225/-. Even this was agreed by us with the hope of improvement in transmission. But even after changing the Dish along with LNB, there was no improvement at all. Service Engineer further suggested that entire wiring from the dish up till our set top box needs to be changed and charges for that came to Rs 384/-(32 meters at the cost of Rs 12 per meter). We even agreed to this with a last hope of improvement in quality of transmission. With all these modifications the total cost has escalated to Rs 1359/-

On 22nd October 2008, with all these modifications, the transmission had definitely improved. But the very next day, i.e., on 23rd October 2008, when we switched on the TV, we could see only a blue screen on TV. We immediately informed the Service Center. The Service Engineer has attended to the problem and said that there is a problem with the set top box and he has taken it for repairing and informed that after 6 days it will be brought back to my residence only after we pay for the repair charges. We feel that the set top box has gave problem because the service engineer has taken several time this Set Top Box to roof top on 6th floor for signal tracking exercise. I don’t agree that voltage fluctuation could be the reason as I am using a voltage stabilizer. We are not to be held responsible for this as we have taken all necessary and proper care of the maintenance of the set top box. Also in spite of request for a stand by set top box, the service centre had not provided a standby Set Top Box the duration in which the faulty set top box was taken for repair(6 days).

All these replacement and wiring have brought the cost to such an extent that with this cost we could have gone for a new connection from either TATA Sky/BIG TV/AIRTEL along with 12 months free transmission.
The Dish TV management with reference to their mail dated 23 September 2008, promised to give waiver of subscription for the duration of the transmission problem (loss transmission of 50% Channels we have suffered from November 2006 till this date).

My complaint against Dish TV Company is:

1. My renewal of subscription with Dish TV is ending on 18-11-2008, where as the transmission from Dish TV was totally cutoff since 21-10-2008. The dish TV should refund the last quarterly subscription paid to them (Rs.786/-).
2. Dish TV should refund the amount paid to the service centre Rs.1359/- towards improvement in quality of transmission, which they have failed.
3. Dish TV should pay a reasonable amount as decided by consumer court for the loss incurred by my family in not able to watch the different channel those could not viewed by us because of loss of channel for which we have paid the subscription from November 2006 to November 2008. (At least Rs.3, 00, 000/-)

dear sir i requst for this dish tv master ihave new reciver but not open signal and dish tv channel .reciver serial no 0848ABF20DS65423

I SAY NO ONE SHOULD GET TATASKY INSTALLED AS THEIR AFTER SALE SERVICE IS SOO POOR. U CANNOT FIND ANY PERSON TO ATTEND YOUR PROBLEM. IN MY CASE I AM HAVING A PROBLEM OF NO SIGNAL SINCE LAST 5 DAYS AFTER MAKING HUNDREDS OF CALLS TO TATASKY NO ONE APPERED TO FIX THE PROBLEM I THINK CABLE NET WORK IS BETTER THEN DTH IN DTH SYSTEM YOU PAY IN ADVANCE & AMT KEEP DEDUCTING WEATHER YOU ARE GETING SERVICES OR NOT & ON ONE THEIR TO LISTEN U
ON ONE SHOULD GET INSTALL TATASKY

Hi
I too have very bitter experience with Dish TV.I put up a complaint on 26th of July regarding reinstating camera-set top box connection which was disconnected accidently.In spite of almost 6-7 follow ups the status of the complaint as of today is "open". Whenever I start following up again with them they are "too apologetic" that the complaint is not resolved yet !
It seems Dish TV have some thorough non professionals in their customer care service section.
They should be made accountable to these malpractices.

I have similar issue. chasingt he dealer and the Dish Tv customer care since last 4 days but no response TV is dead now.

My Recommendation, never go for DISHTV. The customer care is a bunch of leech and lazy people. They don't have any clue about what they do.
Here goes my story that is in the form of my emails to customercare@dishtv.in :
Dear Sir,

I am not sure if this mail is going to alert person of deaf system. I never felt so helpless in my life, before this.

Just wanted to update you with the more information regarding my traumatic experience with DISHTV.

Like a Brand Loyal fool I again contacted DISHTV customer care today and waited 10 minutes before someone could pick up my phone. Anyway the conclusion of 30 minute long call were

- Again the supervisor did not come online and let the front desk callers tell me that he will get back to me.

- I again got another reference number So the reference numbers I have now . 1308806 / [protected] / [protected] / [protected] and I don’t remember the initial numbers that were given at the end of April and start of May.

- Again after asking about some mail id of senior official of DISHTV, I was told customercare@dishtv.in is the ultimate mail id and it goes to all high officials.

- Again the front desk staff told me to wail for supervisor and cut the phone after 3 minutes of wait.

While getting my Dish uninstalled in Gurgaon, I paid Rs 300 to your local service guys, all unofficial because I could not wait to vacate my residence there just because someone from DISHTV will come and uninstall it. (I would have been waiting till now!)

After coming to NOIDA also if I would have paid Rs 500 to your local support person, I would have got my DISH installed ages ago. The day I got the number of local support staff from your customer care staff, I should have guessed that probably I have to give some ‘underhand amount’ to get my DISHTV installed.

But Gentleman, now there are other options. I am moving to consumer court and trying to put this story to some responsible press chains. Probably it might uncover the ‘underhand deal’ story about such a good brand DISHTV, that higher management is not aware of!

Regards,

Manish Pathak
web: www.papam.in
=====================================

your relations are unique, why don't you define them?

--------------------------------------------------------------------------------

From: Manish Pathak [mailto:manish@papam.in]
Sent: Friday, June 13, 2008 4:48 PM
To: 'cs@dishtv.in'
Subject: I wished but could not DISH?
Importance: High

Hello Mr. Ranjit,

This mail I wanted to send to higher management of DISH TV. But, could not manage to get their email id. I hope that you will spare time to go through this mail and forward to Mr. Chandra and other responsible people there. I am sure that this issue will be positively take by the management for betterment of the company.

I would like to bring this issue to you as a customer as well as an investor with your company. This is related to the poor condition of the customer care of DISH TV.

I was based out of Gurgaon and got a DISH TV subscription. On 29th of April 2008, I logged a request to the DISH TV Customer Care, that I am moving to Noida and would like someone to move my connection there at the new address. I was told that the transfer would be done within 24-48 hours including the installation at Noida address.

2 days went and no one contacted us. We had to call a local vendor and get the Dish un-mounted. We brought that with us to Noida sector-62 at our new residence.

Again there was complete silence! I called the customer care again on 10th of May regarding this and answer was – We are facing some ‘logistical’ issues. Great! They gave me a complain number and told that within 24 hrs someone will call me and install the DISH. Obviously nothing happened!

Again after some days I called the customer care and after 35 minutes wasting my time what I got was- I apologies- and another complain number. Some days passed and on persistent call from my wife, I again called Customer care and asked that I want to talk to some senior person- I was put on hold for 25 minutes! I cut the phone and again called someone. She told that the supervisor will call be in 5 minutes as he is busy! Of course I did not get a call from the supervisor! What is the use of a supervisor if he is not able to supervise?

I called again and I was put on hold saying that the supervisor is busy and please be on hold for some time. I was on hold for 10 minutes and the same person tells that he has talked to the supervisor and the issue will be shorted ‘today’. You guessed correct- Nothing got shorted. Somehow I got cell number of your local support staff (Mr. Pandey) and he was rude enough to tell me that he will not install the DISH until he gets the request from Backend.

In between I kept on getting SMS that you need to pay subscription charges. And one fine day I got a call from Renewal department- your subscription is due, please renew it. I told my story to the gentleman and I was told that – Sir aap customer care se baat karo- On detailing the story to him, he just could help me by saying, Sir karenge to wahi, aap call karo…. This reminded me the days of Old BSNL, when there was MONOPOLY and Telephone Babu was everything!

I called today to the customer care and requested to get the email id of some senior official. Reply was- Sorry sir, we don’t have their e-mail ids. I went to your Noida sector-57 office and the guard told me that no one can meet any official without appointment. And there was no number available to contact any official there!

I am very insisting person and this has happened with me, I could just think about other customer who just would change the service provider.
My company works in the field of Bond Building, and I am sure that you are aware of the fact that – It takes 10 times less to retain an existing customer than to get a new one. What are you doing to retain one?
The employees and associates are your Interface with the customer. Only with the words- I apologies, This I can not solve, can I help you in something, I really regret, There was some technical issues, logistical issue- you are not going to retain a customer.
We talk about pampering customer and see what you are doing.
A user, after this all will be left with two options- change the company, or go to the consumer court and fight it out- gross deficiency in service! In both the condition DISH TV is loosing.

I am sure that this story is not just happening with me. Please take it as positive feedback though my entire pain in this process is not going to lessen by any amount, but Mr. Chandra has been pioneer in some fantastic ideas in the industry and I want his ideas to RULE.

With warm Regards,

Manish Pathak
www.papam.in
==================================================

If you don’t take care of your customers, somebody else will!

Make them feel special!

Truly, the service provided by DISHTV is pathetic. For more than 10 days now I have had no service and I keep getting the msg. "301 - No Signal". I made several complaints and got several complaints numbers but still nothing has been done. The only time I get calls from DISHTV is when they want to know why I have not made my payment yet. I have told them that unless the service is fixed - I will not pay. To this they responded - It's ok if I wanted to disconnect, I should contact a local dealer to solve my problem. I have spoken to several so-called supervisors but still no service. A few days ago, someone identifying himself as a service engineer called and said that he was coming to check on the problem - but as one can expect from this pathetic company - no one turned up. This is a money-fleecing company, and I regret the day I bought their services. DO NOT BUY DISHTV !

I have been a subscriber to Dish TV since Jan 2007. right from the time I paid the dealer the subscription amount, I have been facing constant problems with the service offered from the company.

The most severe of these problems being frequent disruption of transmission because of alignment issues. The situation has aggravated a lot in May 2008. I have lodged complaints on 6th, 14th and 18th of this month for stoppage of services. There was no response from your side for the complaint of 14th. Its been 4 days that I have not been able watch TV. When I called up the customer service department on 18th, I was greeted with a very careless and irresponsible executive by the name of Sarvesh Tiwari. He was constantly laughing during my conversation as if making fun of my plight. After waiting for 4 days, he still expects me to wait for another 48-72 hours before the complaint is resolved.

When I asked him that I need to speak to the manager concerned, I was told that there is no manager present on the floor at that time. This is very surprising. Does this mean that Dish TV leaves the customer service centre at the mercy of executives who donot have the proper etiquettes about talking to troubled customers? I asked him for the name of his manager. At this, he told me he does not know the name of his manager. On pressurizing a lot he said that his manager’s name is Ankur. But he does not know his last surprising again!

The latest complaint number is [protected] dated 18th May 2008.

Hope that this feedback will help in arriving at a permanent solution to this issue.

I am taking new connection of dishtv from near to my home from dish tv athorised dealer in bangalore.I paid six months subscription amount Rs 3590/-.at the time of installation on 06/05/2008.After 1week my my dishtv was disconected.

DAY - 1
When I called up to the customer care he is that I registered your complain and gave me ref no. and told it will be activated within 4-24 hours.But it was not happened.

DAY - 2
I called them again after 24 hours then are saying your address proff is pending.Then I send my address proof by my email with attachment.
DAY - 3
Then 3rd day it was not activated.I called again to customer care.On that he told your is with me but there is not any details of your payment.I allready make six month subscription amt Rs 3590/- to their authorised person who came to my home for installtion.I told them I allready made your payment to you person.Then he told it was not reached to us.You should contact with them.Then I told there is not my fault i paid to their authorised person Idonot have time to contact with the the person.I send mail again by full detail to whom I paid the amount with all address and contact.Then they replied that we are not received any amount from your side.Please give details.
DAY - 4
I called to their authorised Dealer and checking my details he told address proff is pending.Again I send them my address proof.Also I wrote a mail to customer care that if my connection is not activated today I complain to consumer court.They replied me another ref no of my complain.At evening I called again to customer care and asking about my complain status he told your is activated another 4-24 hours.

Now I cannot wait I spend 1months subscription fees of dishtv by making call and sending mail.By five dayes I cannot able to see a single channel.Owner of Dish tv should check there customer service.

And lastly one slogan for Dishtv --- Dish karo kabhi wish mat karo----

Pathetic Service is all i can say … I want to forward this link to my colleagues and friends and recommend not to subscribe to Dish TV . The Customer care officers are rude to the hilt . Every time the Antenna turns ( this can be caused by a slight wind) you have to realign it and pay for the service along with tax . This reminds me of the TV antennas we used to have once television was launched in India . The toll free number is just for show - from that line you can never reach The customer care . every time for silghtest of things you have to call the paid number and add to you telephone bills given their in efficient staff and long hold time. No one responds to the mails that you send to the customer care mail id .
I think these guys needs to be taken to consumer court

This is Dish TV -

1. Activation after Install - more than a month

2. Service - Never reply emails, calls attended rarely.

3. Behavior like Government employee.

4. Charges more than cable operators.

This service is worst - worst - worst - pathetic- I just dont have words to say them... I'm really pissed off, I got their DTH from big baazar scheme,

My life's biggest mistake, that till today's date I 'm just calling customer care to activate my account and they just have one line with them - "SIR PLEASE WAIT TILL 4 HRS - 24 HRS YOUR SERVICES WILL BE ACTIVATED"

ABOVE ALL THEY ALL HAVE HAVE DIFFERENT CUSTOMER CARE E-MAIL ADDRESSES WITH THEM SOME SAYS - ITS CUSTOMERCARE@DISHTVINDIA.IN, SOME SAYS, CUSTOMERCARE@DISHTV.IN... AND OTHER VIEWS

I MEAN - HOW CAN SOME ONE GRANT THEM THE LICENSE TO WORK LIKE THIS-- ghuss, BATE,

THEY HAVE 2-10 CRORES TO SPEND ON SHARUKH KHAN BUT THEY CAN'T DEPLOY EXTRA TEAM TO HANDLE THEIR WORK.

NO CUSTOMER SERVICE
WORSE THAN MTNL

I HAVE BEEN JUST SPENDING MY PHONE BILLS TO BE ON HOLD FOR LIKE 20 MINUTES TO 30 MINUTES FOR THOSE STUPID --RECORDRS

whosoever is running this business is just causing harassment, agony in customers against them...

GUYS, need your help suggest me what can I Do?

I HAVE ALREADY SPEND LIKE RS. 500 on phone bills to cal them
RS. 300 for recharging

and like Rs. 1000 for that DTH Device.

I totally agree, DO NOT BUY DISHTV, it is absolutely pathetic, just for getting a slighlty denser picture, you would have to go through a lot of frustration and spend a lot of money on dishtv.

To let you guys know, every 2 week some of my channels on dishtv go off air, when i call them they say that, your dish needs to be realigned, for every visit they charge close to RS200. I have lost a lot of money on this, moreover the people who come onsite, are so pathetic and rude, that u dont wanna speak to them, after calling them for n no of times they do not respond, like if they are least bothered.

DO NOT BUY DISHTV, ITS PATHETIC.

I became a DishTV customer around two months back. My VC number is [protected]. While traking the connection, i had to pay Rs 5000/- for the set-top-box and other connecion charges which to my best knowledge includes the taxes too. The process went about at good speed till tyhe point of taking money from me. But once i have made tha payment, these people have shown their true colours. The equipments were fixed in lightening speed, but to get the connection activated, i had to fight another war against the DISHTV customer care and the Dealer. They made me resend my documents and all the stuff, and i got my connection activated only after 4 days(approximately). So far a great acheivement after paying Rs 5000/- in ready cash.

Now i will come to my present problem, on April 2nd, due to heavy rain, the wire which was connected to back of antenna came off, and as a result our connection was gone. I knew these people will take the issue on their stride and would not even move a single finger to send in a technician till they please. But still the vulnerable customer, a more civilised name for present day common man, have minimum options to turn to. Finally i called them up by 9.00 PM at night and registered a complaint regarding this.(Complaint number : [protected]). At the time of registering the complaint, i mentioned my available timings also, so that the technician wont be having trouble coming twice, just in case if he was unable to find me. And now when i am typing this mail, the time is 12.07 PM on April 5th. Till now i havent received a call from them asking about the issue. Also i have made around 7 to 8 calls to the customer care requesting, begging, demanding service. They laughed at me. Every time they gave the same lame reasons. Yesterday i lost my patience, i called them from my mobile (i can submit the proof which will be my detailed mobile bill) to ask about the still unresolved complaint, they made me wait for around One and half Hours on call, while they played by transfering the calls to each other.

Sir, i dont know what to do in this situation, i am hurt, insulted and helpless. These people are supposed to be service providers, but in fact this is the situation most of the customer are facing. I dont want this to go unpunished or unnoticed. Is there any organisation which can help the helpless customers like me ? Or are they allowed to roam aroundd freely, abusing the theoritical word DEMOCRACY. I think this is high time these people are taught a lesson. Or else the sentense which we have been studying from school level "INDIA IS A DEMOCRATIC COUNTRY"should be changed to some thing else.

Pathetic service:

Customer care worst.
Complaints redressal -Minimum one week required.
Poor network of getting recharge .
After paying through easy bill it takes one week to activate.
God help you if your set top box malfunctions.
WISH Karo & Wish Karte Raho.
Shahrukh Khan should visit this website .

We have Paid the subscription on 8th of March but none of channel is coming still now. We called the customercare but the call was holded for about half an hour and we had to pay a large bill of phone also. Email wasn't also replied!

I agree with all of them about the service of dish tv. What can be alternative can we use same set of box for tata sky.

IV Reminder (Final Notice)

Dear Mr Praveen Kumar
c/o customer care desk
Dish TV India Limited
FC-19, SECTOR-16A, FILM CITY,
NOIDA

cc:

Dish TV India Limited
Essel House
B-10, Lawrence Road Ind Area,
Delhi-110035

Toady ie 31.01.08, yr service rep (untrained and highly ir responsible fellow) Mr. Ranjit Tel-[protected] visited my place and after his visit the channel's display is totally disrupted. The picture is a blurred one and you can not recognise whether it is positive or negative of a film.
After a few seconds the screen becomes like a display of water colors mixed by a child.

I complained to Mr Ranjit again on his moble phone given by him. He misbevaed on phone and disconnected the line.

On one hand you make Shah Rukh Khan as yr brand ambassador and on other hand such types of service rep form yr cusomer care team.

Please refund my amount paid with in a day otherwise I shall be forced to take legal action at yr risk and cost.

D.V.Mehta (BE, MIE, AICWAI, FICA, FIV)

Chartered Engineer, Cost Accountant, Arbitrator, Govt. Valuer
Location: J-130 I Floor, Right Side
Kirti nagar, New Delhi-110015
Tel: [protected], [protected]
VC No.: [protected]
set top box: 0784ABF34DS11998
Package: 6 months maxi

----- Forwarded Message ----
From: d v mehta
To: customercare@dishtv.in
Sent: Tuesday, 29 January, 2008 9:27:35 PM
Subject: Reminder: Non functioning of set top box- Not attended

Reminder Please

Dear Mr Praveen Kumar
c/o customer care desk
Dish TV India Limited
FC-19, SECTOR-16A, FILM CITY,
NOIDA

cc:

Dish TV India Limited
Essel House
B-10, Lawrence Road Ind Area,
Delhi-110035

The concern service rep did visit the premises today ie 25.01.08 . He did the following actions:-
1) Re-oreinted the dish several times
2) Test checked with his own STB as yr supplied STB was not being configured.
3) Test checked with his own receiver

But he was unable to set right the problem.

After 6 PM in the evening the problem exaggerates and the signal strength and signal quality reduces to 2%

With the kind of service you are providing, DISH TV shall be collapsing soon.

If you are not able to set right the problem then please refund my entire amount with in 2 days
otherwise I shall be compelled to take the legal action

For your ready reference the list of channels not being recd are as follows:-

Channel No. Channel name
108 star plus
109 star one
112 sahara one
216 sahara filmy
318 9xm
413 hbo
414 tcm
426 fashion tv
429 zoom tv
435 voyages
513 boomerang
562 ndtv india
564 sahara samay
565 india tv
603 ndtv 24x7
615 cnn
616 bbc world
630 zone reality
659 star cricket
661 espn
700 play tv
731 tv 5 monde
750 zee jagran

I have mentioned only the main channels which are viewed normally on cable.

D.V.Mehta (BE, MIE, AICWAI, FICA, FIV)

Chartered Engineer, Cost Accountant, Arbitrator, Govt. Valuer

----- Original Message ----
From: customer care
To: dvmehta2000@yahoo.com
Sent: Friday, 25 January, 2008 4:53:10 PM
Subject: Fw: Non functioning of set top box

Dear Mr. Mehta,

Thank you for writing to DishTV.

This is in reference to your mail regarding Stb not working properly.

We would like to inform you that as per your mail we have forwarded your request to concern department.

Please note your Refrence number as [protected].You can call our customer care number [protected] or our Toll free number [protected] (only through BSNL landline telephone) to confirm the status of the complaint.

Assuring you the best of services. Looking forward to a long and healthy relationship.

Continue experiencing the new TV entertainment with us.

Thanks and Regards,

Praveen Kumar

Customercare Desk
Dish TV
"The future of T.V. entertainment"

We are pleased to inform you that we have added a new feature ‘My Account’ page on Dish Interactive channel (999). This will give you details on the status of your
last payment made and your next renewal date. To access, My Account, go to menu, scroll down to my dishtv space and view your account status.

This week on Movie On Demand - (24 – 30 January, 2008)
Mera Pehla Pehla Pyaar Product Code : 50261
Jab We Met Product Code : 50262
Wild Hogs Product Code : 60172
Invisible Product Code : 60177

To order a movie, SMS MOD and send to 57575.
To know the product code, please watch Movie on Demand channels (Channel Nos. 50, 51, 52, 53, 54)

For further information on Dish TV, you can visit our website www.dishtvindia.in or call our customer care number [protected] &
[protected](along with 3 digit STD code) & 6001347(along with 4 digit STD code) [Accessible from all landlines except MTNL/BSNL lines]
or our Toll number [protected] (only through BSNL landline telephone). You can also use our SMS service for inquiry. For any Customer Query Type:
DISHTV space CQ
space < Type Your Query > send it to 57575.

=============================================

D V MEHTA

----- Forwarded Message ----
From: d v mehta
To: customercare@dishtv.in
Sent: Thursday, 24 January, 2008 7:56:56 PM
Subject: Non functioning of set top box

Please register my complaint for non functioning of set top box

Subscriber: D V Mehta
Location: J-130 I Floor, Right Side
Kirti nagar, New Delhi-110015
Tel: [protected], [protected]
VC No.: [protected]
set top box: 0784ABF34DS11998
Package: 6 months maxi

The problem is there since date of purchase ie 30.10.07

If you are not able to attend to the compalint then please arrange refund of the amount paid in advance

D.V.Mehta (BE(Elect.)Hons, MIE, AICWAI, FICA, FIV)
Chartered Engineer, Cost Accountant, Arbitrator, Approved Valuer (Regd. With Income Tax Deptt.)
Insurance Surveyor & Loss Assessor (Engg.,Marine,Misc.)

the dealers eat all da money and never pay and submit the forms to the main office shhain

I also unsatisfied from the service of DTH whereas I am also a subcriber of this service.

The service of DTH is very poor and unsatisfatory whereas I am also a subcriber of this service, but not satisfied.

Dishtv customer service is really bull ###. I have registered complaint for last 6 days on daily basis and i am getting service till now. The irony is that i moved to dishtv only 15 days back and last 6 days i could not view any channels and they pushed me to dark and could not even know what's the news around.

Please consider if someone really thinking of going to dishtv.

Dish TV claims that they have 180 channels as on 16.12.2007.
I would like to have the complete list name wise of all channels tallying upto 177 numbers & get it verified as i get only about 157 channels though i have subscribed to all package. Why false publicity - lies and tall claims.

PLZ PLZ BE SANTUSHT WID UR CABLE CONNECTIONS..COS DISH TV SUCKS TO THE CORE..

AM THINKING OF GOING TO THE CONSUMER FORUM..ANYONE INTERESTED AND WANTS TO TAKE SOME ACTION CALL ME:[protected]..AM IN BANGALORE..

WE CAN DO IT TOGETHER..

Friends,

That means you will not be able to create Login Password for your on site renewal... and also you have contacted to customer care as wel... then I suggest you to mail them on this Id dishtvhelpdesk@dishtv.in... as I have seen this id on this forum only and also some comment from them where customer problem have been resolved b them... so please try it once... hope your problem will be solved.

This all my e mail that i send lots of time and never reply.
_________________________________________

----- Forwarded Message ----
To: chirag_s@dishtv.in
Cc: narendra@dishtv.in; customerinfo@dishtvindia.com; dish anjali
Sent: Tuesday, 18 September, 2007 12:20:13 PM
Subject: II nd reminder for refund dealer deposit

----- Forwarded Message ----
To: dish anjali
Cc: dishtvindia
Sent: Tuesday, 21 August, 2007 8:49:53 PM
Subject:

Ref: VIT/DTV/SEC-R/001/07 Date:4/6/2007

To,

Shree Tejas Shreemali,

Commercial Dept. (Accounts),

Dish TV India Ltd.,

Ahmedabad.

Dear Sirs,

Sub. : - Refund Deposit Rs. 10000/- as per agreement.

With reference to our agreement executed on 27th Jan 2004 article no: 4.16.1, our security deposit of Rs.10000/- will be refund after three years. Our dealer information as under:

Company Name: xxxxxxxxxxxxxx

Dealer ID: xxxx

Agreement Date: 27/1/2004

Application No: xxxxxxxx

So, we request you to refund our amount early.

We already send the all copy to ahmedabad office but they did't reply till date.

We send all on June2007.

This too late to refund or nor reply.

We never aspect this kind of serivce from company side when we ask for refund.

Regards,

xxxxxxxxxxxxx

xxxxxxxxx

Call: xxxxxxxxx

I absolutely agree...The service is pathetic. When u think it cant be any worse, it gets terrible.

I am fed with DISH TV's customer care. I am trying to renew my subscription from one month. Still i am not able to do! When i register in their website , it gives a confirmation number and says that login will be sent to my E-mail. I never got any E-mail from them (not even confirmation mail) . I tried registering again (at least 4 times i did) No Use !

I called them up to the number given in their website for Southern region! ' Incoming calls are restricted for this number' thats the message i got ! I couldn't reach them in any of the number !

I sent a mail to customer care . I was happy to see the Automated acknowledgment that my query will be responded in 24 hours ! I never got any response !

If you expect better customer care service , never go for DISH TV