faulty system, customer harassment
I had subscribed a dishTV set through one of my friend from India in November, 2006. After 3 months of smooth viewing I paid the annual subscription charges and soon after that from Feb.'07 there was an automatic software upgrade programme that kept appearing on my TV. On the first day of the upgrade it took a few minutes and all programme started as usual. Soon after a week of the first upgrade, a second upgrade began and continued for more than 8 hours when I had to switch off the system. Thereafter, an error in upgrade kept coming on the screen and the automatic upgrade began and continued for another 12 hours.
When I called up the Noida centre, they checked my VC and confirmed that there is an error in my system and I have to take the box to my dealer for physical upgrade. It is definitely impossible to carry the box all the way to India for the next 6 months.
My question is why doesn't the system inform us about the next upgrade through some text and how long will that take. I have already lost the six months of my subscription now until I carry this box back to India. Will DishTV take responsibility for this occurance and renew my subscription for another 6 months until I start using it again.
I will now definitely not recommend this to any of my contacts. This is a pure harassment of customers.
shoddy services!
I’ve been looking for fora to share my anguish over Dishtvindia’s service so members are aware of the pitfalls of subscribing to them. In Gurgaon, Haryana, I went to a dealer (Gateway in Supermart) who had advertised about the service, in March 2005 and paid for the hardware and the maxi package for the whole year. On a subsequent call to Dishtv’s call center in Noida, I learnt that the VC provided to me was in someone else’s name – Gateway’s owner promised to get that issue rectified but despite a fair amount of follow-up, that didn’t get done, and call center representatives conveyed inability to change the name no matter what we provided as proof of payment. They simply said that it didn’t matter whose name the VC carried in their records, it was our address and phone numbers they had against it and we needn’t worry beyond receiving channel transmission.
Two weeks ago, though, our channel transmission was discontinued even when our renewal payment made in July 2006 was for the whole year. Initially, the call center representatives pointed towards a lack of payment from the dealer, but for the past 6 days, they just tell us that the service will restart in 24-48 hours, and that is still to happen. The owner of Gateway finds this issue too trivial so doesn’t return our calls, and his johny just tells us that the error has been on Dishtv’s side and our money was indeed transmitted by them. He has provided 2 reference complaint numbers for his calls made to Dishtv but they are no use to me without the channel service.
Granted that there can be gaps in record management, but it’s clear that Dishtv doesn’t have a decent complaint management system. Nor is the company making efforts to manage its ever increasing network of dealers/subdealers/sub-subdealers or customers. It’s going on increasing its customer base by opportunistic advertising without any thought to quality of its service or customer satisfaction -- if some customer rep does decide to do his bit in plugging gaps in my case, it’s anybody’s guess if the company will do anything about several days of shoddy service it put me through.
Jyoti Bhargava.
MY NAME IS ANBU... MY DISH TV NI [protected] PLS ADD ADITHYA CHAENNEL
dear sir/Madam;
Im Khoshal "sadat" from Kabul Afghanistan, i buy a new dish tv please send me information about recharge of dish tv for six month, also please tell me is it possable to recharge my dishtv true my email or internate or not.
i hope you will send me an email and give ve some information about.
also tell me the price for six month in indian carancey and also in US Dolor.
with my best regard
khoshal "sadat"
Why Neo Sports & Neo Cricket channels not included in dishtv buckets...
i just bought a dish tv which none of the south indian channels are working please do the futher necessary, and let me know what is the next step to get it active.
My past experience and feed back to you that your services after sales are extreamly hopeless & irritating.
My complaint No.492 dated 15.07.2008 has been lodged but it is my advance feedback that it will take to resolve not less than 5 to 6 days even after calling on telephone every day atleast 4 times in a day.
Will you called the dish tv for entertaintment or mixed harrasment with irritation ?
Though I know this would be just one more opinion on the site. However, I believe I would do anything now to get my complaint with Dish TV heard because it seems, the Dish TV team has just one agenda and that is Sales-even if it means no service at all.
I have had a Dish TV set for some one month now and everytime it rains (which happens every day in Delhi these days) it would go disfunctional. Complaints have been made to:
1) The dealer
2) The call center- (Asked the exec. to let me talk to the supervisor, I was put on hold and then disconnected)
3) The email link ar Dish TV's site (which returns a "Page not found" error once you submit a complaint-even the site nows how to behave with complaints!)
4)All service personnel whose number I could manage.
They have fixed it thrice now and it needs just a spell of shower to take the signals off.
Dish TV makes me believe in God... thanks a lot. Now I know its only HE who can fix it.
Complaint Number: [protected]
Anurag Vohra
Mob: +[protected] (I hope GOD calls me on this number and help me get it fixed. Mr Jawahar Goel is too keen on Sales to provide services)
I would like to know about the repair center in ghaziabad.Actually fuse of my set top box was blown away because of d high voltage.So what can i do..please someone suggest me what to do..?
Dish TV is fraud on customers. My VC no. is [protected]. I got Dish TV in April 2008. Soon, it started giving trouble with alignment problem and no signal. I registerd several complaints wit hits customer care. More recently, on 12th May 2008 (nos. [protected] ). Extensively followed it up with no response till date. Suddenly, I am told today a new complaint number ([protected]). Each time customer care responds by saying that your complaint has been forwarded. But where no one knows. No service no remedy. Each time a new person talks. One is cheated by Dish TV and their owners. If you want to resign from dish tv then the whole loss is yours. No money is refunded.
With lots of promises but no service Dish TV is nothing else but fraud on customers.May be saner voice falls on deaf ears od dish tv.
Dear Sir,
1. I am shocked to learn that Mr Jawahar Goel has recently launched a new scheme to provide free Set boxes, with the purpose of widening the customer base...and increasing the business many folds. There is some thing called the 'Slenderness Ratio'. When the height of a business is raised, so is the supporting base... The same can be easily understood by watching 'Maruti Udyog' . Their customer care and support/service base has been expanded enough to take care of their expanding business.
2. Unfortunately, the Service being provided by Dish TV is pathetic. What they may never understand is it is equally important to take care of the existing customers than be focussing on increasing the number of viewers and Sharukh Khan Ads .There seems to be a nexus between the Sr Managers dishing out "Maintenance Contracts" and un-deserving / in-competent Authorised Service Franchisee ...for vested interests? GOD knows why else would the system tolerate so many complaints.
3. The persons manning the Customer Care uses the Dish TV User (Complaintant ) as an extended technician...with all instructions to correct the fault on the phone!( Ref :-Mr Sandeep from your Customer Care against Complaint No -[protected]) .
4. Our Dish TV has been non-functional since the last one month, despite paying the Authorised Service
Franchise "M.R.ELECTRONICS" the problem persists.
Ref-(a) Complaint No-1456326 dt 27 Apr 08.
(b) Complaint No [protected] dt 09 May 08.
(c) Complaint No [protected] dt 12 May 08.
These still remain un-attended / non-functional.
5. If the Complaints are so large in number that the system is unable to attend them, then it is also a reflection on their technically inferior network.
No wonder people are recommending Tata-Sky ...
6. Top Mgt - Please dont pass on this complaint as some disgruntled man's opinion...carry out some introspection on your failing support sys.
Best of Luck.
Dishtv
No customer problem redressal system. Contacting their customer care = banging your head in a wall.
TataSky
Sky is the limit for harrasing the customer. That is their group (tata) policy.
Cable guy:
Atleast you can kick his u know what i mean. he is the only best of all the worst options available.
billing irregularities!
I had my VC valid till 31-12-2006, and from their internet portal they had advertised that any one can renew 60 days prior. So I decided to renew on 11 Dec 2006, for one year. I must be renewed till 31-12-2007, but these officials renewed my VC wef 16-12-2006 for one year till 15-12-2007. How can my VC be valid for two payments from 16-12-2006 till 31-12-2006? They give no satisfactory answer and say their system cannot allow.
Also their Package DHCP Dish next Dec 2006 shows 2393.00 Rs for one year. I had paid Rs 3193 Rs for some additional channels. They have not activated my additional channels but claim I still owe Rs 343 to them. Isn't it atrocious? Where is my 1143 Rs. They cheat!
Least of all they are discourteous over the phone and don't reply to my numerous mails and their web complaint portal.
I am fed up with their response and so I voice this in this forum.
i want to disclose a news about case which i file
in consumer court against playtv ,zeetv,ministry of
information tecnology,sajid khan(host),javad jafri and
airtel.this case is in gurdaspur consumer forum punjab.
the case is that i win 11 lac rupees in a tv show
HOUZEE which is displyed on zee tv and playtv on 13
nov 2005 at 1200 noon and cut 16 rupees from my mobile airtel number as ticket amount.they comit me to pay my amount
with in 45 days but they do not do so.they call bombay
to present me in show but they also do not do so.after
the show they come to me and ask me that we for got to
present you in show and feel sorry.
they ask me to go back
to gurdaspur (punjab) your check we sent you with in
the week but they do not do so.i file case againist
the show .the show do not pay any amount to their
other winner and airtel also made such fraud with
their customers and they do not pay any tax to
goverment which is aleast 33% and there are more than
6 to 11 winners of 11 lacs more than 10 winner are 5
lac and more 10 winners are of 2 lacs and others .i am
very thank full to you if you take neccessary action
agains the playtv(www.playtv.in). and publish my news to the news paper mumbai. for more information contact at given address
MOBILE [protected]
I strongly agree with the above statements. I bought the connection in this jan 2007 and just like mr krnishna raj i also opted for maxi package and now these guys have taken out some of the channels even before my 6 month subscription. Its completely ridiculous as they made a false claim that i have committed to pay "another" 300rs for the package. Their customer care is horrible they give you an ultimatum of 24 hrs that the problem is going to be rectified as they very well acknowledge the problem is at their end only. Their customer care is pathetic as they are also worst than a government department! They unnecessarily harass and torment a customer even though we pay all the money together. This is cheating a customer!
Guys,
Please don't go for dish TV. I am fed up with their services. You can notice at any given point of time they will not transmit all the channels. And their Customer care is just a junk of people worser then any government organization.
Take my words, TATA SKY is a lot better than Dish TV.
Yes, Kumar, they did the same to me.
For Dish Maxi, I paid the yearly subscription of Rs 3600 and they have renewed the services only for 6 months. As per Dish TV, the dealer from where I bought the set, did not pay them some Rs 981, which Dish TV deducted from my subscription renewal of Rs 3600. Any number of calls, letters to them is of no use.
Dish TV people and management are nothing but a bunch of cheats.
Customers: please do not go for Dish TV... you will have to face the same kind of treatment later.
fraud business practices!
I am DishTV subscriber. I was unable to view some of the paid channels and I telephoned on 19.1.07. My signal strength was around 50%. I telephoned the call center. My complaint was not registered and I was told to contact their dealer. I availed his services( M/s Samantar Sales and Service, Ahmedabad) on payment of Rs 100/ on 20.1.07. In spite of this I...
Read full review of DishTV India and 24 commentspathetic customer service!
DishTV Network in India started with a lot of promise it was a undeniable success to a large extended for the following reasons: 1. Monopoly-No other Network was available other than the local cable network. 2. Lesser Investment Required- If you wanted to have a full fledged viewing, you needed at least a minimum of 4 dishes where investment cost wa...
Read full review of DishTV India and 99 commentsOverview of DishTV India complaint handling
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I am also having same problem with my KAON set box . Now also i am having same software upgradation (ERROR prblem). Upgradation will be done automatically.
I agree with the above comment.