I am seeing a pattern here! We had an electrical issue here in October 2007 and contacted Dish. We explained the situation and the Customer Rep said, sorry you are not covered. I said fine, send boxes, we no longer want your service. When we became customers of Dish back in 2001, we decided to "rent" the equipment. We pay extra money for renting, because we would be covered for any damage and if we purchased receivers, unless we bought covereage...we would not be covered.
So, a month goes by and we are now in November 2007....we get a personal loan to redo the main electrical line, the meter box, panel, wiring,etc...and I contact Dish again and a different customer rep says, yes, I am right...we are coverered for any damage and put me through to Tech Dept. I received a new receiver in November. Wrote the required letter about the power issues, that the Dish had actually smoke/caught on fire. We also lost a VCR, stereo, and all our surge protectors had been fried as well. So, I send in the old one. Think nothing of it, until December 2007 bill shows a charge for the receiver! I contacted them by mail, never received a response. So, I sent an email the other day and the response was the "damage caused by insect infestation" Sound familiar! I wrote them another email in repsonse, that we were initially told by customer rep that we would hear from TEch Dept, we never did...so we assumed everything went as planned with receiver once we returned it. So, I take great offense at their claim, which...there are no insects that are going to destroy a receiver...plus if there was an insect infestation in our home... it would have destroyed the other receiver as well... it did not! The only reason the other receiver survived the electrical problem, was because it had been not in use for awhile.
Dish Network, is just trying to make false claims, to get money out of people. I have noticed since they were taken to court and sued by FCC and have been fined greatly... this cr*p has gotten much worse. They lie about everything and don't care! I hope more people complain and spefically... Complain to the FCC! FCC needs to specifically hear from people, or they can not help!