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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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4:50 pm EST
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DISH Network poor customer satisfaction

I have had dishnetwork for almost two years with numerous outatges which dishnetwork doesnt reimburse for even though that is not the customers fault. Until today any other time they (dishnetwork) have disconnected me they immediately reconnected me when they have done a soft disconnect, as they call it, as soon as I have paid my past due balance. Knowing i live in a blizzard area currently ravaged by bad snow storm after bad snow storm causing a state of emergency dishnetwork is unwilling to do as they have always done before and reconnet me with payment of my past due amount which is only $90.64. Instead dishnetwork wants me to pay almost double that amount just to reconnect my service. However dishnetwork falsely advertises saying they have award winning customer service satisfaction under whose standards their own? Because me being a paying customer I cant tell I am not a satisfied customer and appartenly with all of the complaints I am not the only customer who has been blaintly lied too. If dishnetwork wants a clue on good customer service follow the first rule of advise when it comes to customer satisfaction the customer, who helps make pay checks and various other bills for the company, is always right and the company should do everything it can to keep happy satisfied customers. One unsatisfied customer can cause alot of havoc for a company word of mouth spreads quickly. I for one am telling all of my friends and family about my negative experiences and they will tell all of their friends and family.

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11:44 am EST
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DISH Network wrongfully charged

I have been paying $10.00 a month for not having a phone line attached to my broadband receiver. I have tried and tried to dispute the charge with no luck so I gave in and had someone run phone lines to both my receivers and called Dish Network to tell them that the phone lines were in and to stop charging me. The representative told me that the phone line to the receiver did not work in doing what it was supposed to do and they would no longer be charging me for this service. I demanded that they reimburse me for the money they have been charging me for a service that I did not want to pay and a service that did not work. They refused me my money back. I feel that I should be reimbursed along with every other person they wrongfully charged! How can they get away with this type of criminal activity?

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MikeJH@DISH Network
Englewood, US
Jan 26, 2011 3:19 pm EST

Hi there dchalfant! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network. I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Sounds like you have more then 1 Duo receiver that was required to be plugged into a phone line since you were getting charged $10.00 additional a month. This fee would be removed if the receiver was plugged into a phone line and waived the cost for the second TV that each receiver has the ability to run. The customer service agent that you spoke to advised that this fee is no longer charged which is correct. You can still connect your receivers to a phone line or Ethernet cable to get added features like caller id, PPV movies, check your bill, and make changes to your services. If you are still having an issue with this please respond to this post. I will also leave my email if you have any additional information that you would like to provide. Michael.hurst@dishnetwork.com. Take care and hope to hear from you soon. - Michael

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12:11 am EST
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DISH Network arbitrary fee increase

Dish Network has found a way to change the terms of service and increase the cost of their service through receiver charges. I have been a loyal customer for greater than 15 years. During that time I have been satisfied with the service and treated fairly. In these times of recession this company has chosen to arbitrarily change the terms of my contract with them by increasing (340% from $5 to $17 each) the fees for my receivers. I'm no lawyer and this seems like it should be illegal but with their big money I'm sure they have found a sleazy loophole they can exploit their customers. Shame on Dish Network! If this is illegal someone please HELP. I know I need to seek an alternative provider but I am a creature of habit and fear the unknown.

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divbyzero
Ripon, US
Apr 18, 2010 4:55 pm EDT

I'm only 3 months into my 24 month contract and they doubled my receiver fees? They say they have the right to change the price at any time and I'm still bound by the contract.

Is this really possible?

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mstanley
Missoula, US
Feb 11, 2010 12:08 pm EST

My bill is going to Increase $25.00 as I have three recievers..

Been with Dishnetwork for 11 years, going to cancel and switch to Direct TV.

I am glad that I'm no longer under a contract.

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MeandMe2
, US
Feb 11, 2010 2:24 am EST

One onboard here...

Been with dish over 11 years...
This Dish New price increase adds $22 a month
to my bill and in return I get nothing..literally
nothing...Jan paying $85 Feb paying $107...for the same
exact setup...there giving out 6 month credit to offset longtime customers
but this is merely a pacifier to get you use to the new prices...and in 6 months..
what then?...

I do not believe it is illegal in that they have the right to change packaging
pricing etc at there discretion...as long as it nots some huge conspiracy between
them and direct-tv/cable for price fixing...then no...

I believe there argument goes...we are still cheaper than the competition
for similar setups and this is true..but by how much..A Direct tv setu in my
case is easily $15 more...and cable is about the same if you have all the channels...
so there argument is "we can charge more and still be under the rest, so why not"...

Greed...

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11:17 pm EST
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DISH Network lies, thieves, unethical

These guys will steal every penny from you they can, They will lie and cheat, and they definately prey upon the less educated. They try to lock you into long term contracts without telling you. It happens every single day. They teach these guys to be vague with you when having you sign contracts. The CSR lies to you to get you signed up and then the installer tells you sign here. Then you are stuck for 2-3 years with ridiculuos cancellation fees. Tell everyone you know to avoid these scam artists. If you would like to complain to the head of the legal dept. Here you go: stanton.[protected]@dishnetwork.com

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Mama inAz
Chandler, US
Dec 15, 2012 11:04 am EST

Santa won't be visiting my 7 & 10 year old because a Dish salesman opted to lie to put $10 in his pocket.

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8:03 am EST
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DISH Network customer abuse

On January 29th the receiver in my room stopped working. I called technical support. The girl told me that my account was flagged and to have my receiver turned on I would have to contact the "verifications department". That night, Friday, I tried to reach them but they were closed. On Saturday, I did not get home from work until 6:40PM. I called the verification department and got thru to a Chris. Finally we went thru the motions of verifying the receivers. The instructions that he gave me were as follows. "I will be asking you some questions about the information in the receivers and he would not be putting me on hold, in turn I would talk to nobody and not put him on hold". This was frankly a little offensive since he made no attempt to explain himself or give any apologies for this behavior. So we proceded to verify the receivers. When we were done he asked me to send him a copy of my utility bill. Chris had told me early in the conversation at 6:45PM that he was going to be there for another 25 minutes. I faxed him a copy of my electric bill and called him back at 7:00PM and they were closed. Sunday they were closed so I waited till Monday. Finally Monday, only after two hours on the phone, I was able to send the utility bill and get my services back on. On Thursday night, the same week, my receiver in my living room was turned off. I called the verifications department again and they said the address on the electric bill did not match the address they had on file. The address on my utility bill. The address on my utility bill says 733 ne 7th ave apt 8 and the address on file says 731 ne 7th ave. I tried to explain to the agent that my house is part of an apartment complex. I live on a sigle family home next to seven apartments. This is all part of the apartment comlex. The mail box is on the building next to me and that building is 733. This is were my mailbox is. My house is actually 731. For some reason when I set up set up service with Florida Power and Light they only recognized 733. The agent was very rude even after I explained this situation to him. I told him that if it would be good I could cancel the services at 731 and start new services at 733. He said that I could not do this because that would be promotional fraud. Additionally the ultumatum he gave me in order to maintain service was to pay $60 a month for this receiver in addition to the 60 some dollar I am paying now. In other words, pay double service. Basically he was calling me a lyer and a thief. Conclusion, today I am cancelling my services with Dish Network. I have never seen anything like this and dont wish this on my worst enemy. Additionally I will be contacting the FTC, the BBB and any blog I can upload this story on. Buyer be ware.

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DISH NETWORK GO OUT OF BUSINESS PLEASE
Phoenix, US
Jul 23, 2010 3:25 pm EDT

Dish Network is the worst. It reminds me of AOL years ago when they were being bullies to people that wanted to cancel their service. They are rude, agressive, intimidating and frankly very ignorant. My friend filed Chapter 7 Bankruptcy and Dish Networks said they would NOT release him from his contract. They acted like they didn't have to abide by the Federal Bankruptcy laws and harassed him for $180 cancellation fee!

I would NOT recommend Dish to anyone not even my worst enemy. HOPEFULLY there will be a class action lawsuit AGAINST them and all injured and treated badly, will be compensated!

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4:20 pm EST
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DISH Network - false advertising

I recently ordered Dish network. The installer came to my home and was very professional and courteous, this was the only pleasant experience I have had so far! I paid $172.15 for my service and was told that would cover TWO receivers and my first months payment. When the installer left I only had one receiver and my kids were stuck fighting over the...

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11:18 pm EST
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DISH Network cancellation of service

My daughter who is on ssi (Social security income) had subscribed to dish network and had to moved to another location. When she called to have them transfer her service to her new house 2 service tech's came to her new rental house and told her that they could not get a signal for her satilite dish. She was told by the installer that they would have to cancel her contact"due to lack of receiving a satilite signal". When the tech guy put her on the phone with dish network, they told her that they were going to have to charge her a $200. Cancellation fee. The service tech told her that that was not correct and said she did not have to pay because she was not terminating her service - they could not provide her with a satilite signal. She has called customer service and they still are telling her she is going to have to pay the $200. Cancellation fee. What is up with that!

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6:25 am EST
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DISH Network pay in advance

I woke up this morning to no service, when I called about service I had to pay in advance over the phone for service for february when today is only the second day of february. I only owed the current month and I feel this is unfair practices. I will be call the fcc today.

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Update by CRUZ3
Feb 02, 2010 6:28 am EST

I WILL BE SPEAKING WITH THE FCC TODAY, MIGHT BE CALLING YOU BACK AFTER I SPEAK WITH THEM & KNOW FOR SURE WHAT MY LEGAL RIGHTS ARE.

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Judy Beaver
, US
Feb 15, 2022 3:32 pm EST

Again, how can dish tv make us pay a MONTH ahead...we have been fined $10.00 for not doing so!

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Judy Beaver
, US
Feb 15, 2022 12:25 pm EST

Is it legal for dish to make us pay 1 month in advance?

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butterflydreams
Newton, US
Dec 08, 2012 8:16 pm EST

I have been with them for 2 years and still on a pay in advance status, my pay periods are not even around the date they cut me off every month because of it and I have to wait a week to get it back on. It is ridiculous. I call and they are like I am sorry but once on this status can not change it or even give a extension. I said well then cancel my account with you and issue the credits because you just lost a customer. Wish there was something you could do about this.

pissed dish customer no more.
Iowa

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4:48 pm EST
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DISH Network - Dish network receiver equipment scam!!!

I was a customer of Dish Network for almost 10 years. In August of 2009, I moved discontinuing my services with them. A week later, Dish Network sent me two boxes in which I was to return two receivers. I returned both receivers on 8/25/2009. Today, January 29, 2010, nearly 6 months later, I receive a letter in the mail from Dish Network indicating that my...

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11:57 am EST
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DISH Network left all their old equipment on rental units

We own 6 four-plex units in Alabama. Everytime a new tenant moves in and calls for Dish service, they come out and install a new satillite beside the old one running wires all around the buildings.

Tenants are supposed to have our authorization to install but the Dish serice providers just take their word for it. We now have a "graveyard" of old dishs on our units.

I have called Dish Network to send someone to take them off our property but to no avail. They tell me that I will need to call an installer and pay them to take them off!

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mikeh_dish network
Denver, US
Feb 07, 2011 3:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi WalB78 my name is Mike Houston of DISH Network, when a customer is signing up for DISH Network service we do not require the Landlords permission for install. If permission is needed the tenant is responsible for getting permission. If the property owner does not want the Dish up or they want it in a certain place we will accommodate them. If there needs to be a Dish Removal there is a charge for this service of $95.00 and we will send out a tech to de-install for the equipment. If the customer is closing out the account we do ask they return the LNBF, switches, receivers and remotes so we can close out the account. We do not ask for the Dish back and most people will leave it up on the roof for the next renter. If you have any questions I will leave my e-mail so you can contact me directly. Michael.houston@dishnetwork.com

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Tom6860
Somewhere, US
Oct 02, 2010 5:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Take the dish units down yourself and cosmetically hide the wiring in some fashion. When Dish wants their units back, submit a labor charge to them that they have to pay before they can have them. Let them know the feeling of their own tactics.

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2:52 pm EST
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DISH Network installation

We own 6 four-plex units in Muscle Shoals, AL. Everytime a new tenant moves in and they call for Dish service, they come out and install a new satillite dish beside the old one and run wires all around the buildings. The tenants are supposed to have our authorization to install but the Dish serice providers just take their word for it. We now have a "graveyard" of old dishs all around our units. I have called Dish Network to send someone to take them off our property but to no avail. They are telling me that I will need to call an installer in the area and pay them to take them off!
First of all, it is very, very, very "un" green to just put a new dish up instead of using the exispting one or having the customers take it with them when they move. Second, Dish Network should be responsible for making sure they have the property owners authorization to install equipment on their buildings. If I have all of the old ones removed and have to pay for it, it could be in the hundreds of dollars. Then, I will have to dispose of them as e-waste. This is Dish's responsibility not mine. It is a huge eye sore if I just leave them there and as tenants come and go, we will continue to have a bigger "graveyard." I spoke with numerous people there and finally had to act like I was a new customer to get a live body on the line. After being swithed to three different departments, they told me someone would call me back in 48 hours. That was a week ago! Will cancel my Dish Network account at home and tell eveyone I know to beware!

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Karen
,
Nov 19, 2008 4:04 pm EST

I have been moving since Tuesday, November 18, 2008. I scheduled appointment with Dish Network for installation in my new apartment on November 12, 2008. On the day of the installation I called thirty minutes before the was to expire to find out the location of the technican and how long before it will be before he arrived. The representative asked for confirmation of address and phone of the new address installation. I found out that the appointment was cancelled with no reason of why. I stated to the representative that I am in the military and deploying very soon as in next month. I asked to talk with one of the Supervisors, Scott, identification number M50 for help. He refused to give me any help in this matter only when I asked to talk with his Supervisor did he say he could get appointment for tomorrow on November 19, 2008. I asked him to please verify my information to ensure that the guy would here and if he had a problem that he could reach me at home. So now it is today and guess what there was no phone call with no installation of my service. So I have to go the rest of the week and weekend until Tuesday November 25 for any service on my home. I called Dish Network to find out the status of my appointment only to be told my address was entered incorrectly. I am being to think that this company should hire trained monkeys. Because if you have a Supervisor and representative who cannot enter a address or phone number correctly into a computer then what else is falling through the cracks over there. You have a company who makes a mistake and does nothing to help the customer. They are more worried about adding extra services to you then to help a customer who has geninue concerns. I think what if everytime they made a mistake their employees were docked pay as we the customers are for missing our hours at work. Would that open their minds to better help the customers?

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KIMESCO
Denver, US
Jan 02, 2011 8:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello, this is Kimberly Escobar with Dish network customer support just ran across your post here and wanted to inform you I would be more than happy to further look into this for you. I apologize for any inconveniences you might have experienced with DISH Network. If at the moment you have an active account please feel free contact me directly at kimberly.escobar@dishnetwork.com I would like to look into this ongoing issue for you and provide you with the best solution possible.

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tca
mpls, US
Jan 12, 2010 3:08 pm EST

You should include a prevision in your lease concerning satellite dishes and any charges that are included. Personally, I would outlaw them as they are ugly and and the wiring job destroys the property. It's not Dishs' responsibility.

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10:30 pm EST
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DISH Network charged 49.95 to my bankaccount

On Dec. 20, 09 I orderedDish Network services and after 2+ hours the Tech in training informed his co-worker that I would be unable to have service. A tree on the vacant lot next door was in direct path of the signal. I could however pay to have it mounted in the ground for an additional fee (approximately $90). While reviewing my bank e-statement I realized that the companyInfinity Dish had charged me $49.95 anticipating me receiving services. The problem is that I did not have the services connected some 2o + days ago andInfinity Dish has not credited my $49.95 back to me. I made calls toDish Network at [protected] who informed me that I needed to contact theInfinity Dish [protected] and [protected] in order to get the refund. The person at that number gave more numbers which were disconnected [protected] and [protected]. My next choice is to contactDish Network, my bank & BBB to to file a complaint.

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partha002
asbury, US
Apr 06, 2012 12:43 pm EDT

We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.

So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer INFINITY DISH or INFINITY SALES GROUP. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.

After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible to get my money back. To be honest, it wasn’t even about the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.

a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.

b) Filed complaint at Better Business Bureau (www.bbb.org). Type in your zip code and then click on (File a complaint). Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.

c) Also, file complaint at (www.infsalesgroup.com/contact). This is Dish Infinity (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.

D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.

I hope this helps

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10:44 am EST
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DISH Network no customer service

The dish network installer scrached my wood floor during installation, but did not bother to tell me. Then he cut the coaxial cable wire so short, that my tv has to sit sideways on the tv stand, so the tv can be connected to the receiver box. Then it goes out even with the thought of rain looks eminent. The customer service channel said to call to see if their was something Dish Network could do to rectify the situation with it going out so frequently. When I called and started to explain the situation, the customer service representative hung up on me.

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Amy Turner
,
Sep 10, 2007 12:00 am EDT

An add came in the mail for Dish network. We were increasingly unsatisfied with our cable company. So, my husband called the contracted installation company to get the details on the plan they were offering. Free installation, four room set up. etc... It sounded like it would be worth while. My husband asked to set up an appointment. The gentleman (if thats the term for deviant liar) asked for our credit card and my husband said what for. I thought there would be no charges. He told him it was to hold our appointment. Cool! The installer was out in 2 days. We were set. So we started having some minor reception problems. no biggie. Then 2 weeks later we got our first bill. We were expecting in the neighborhood of $60-$70 dollars. Oh no, the wanted $115.00. On top of the $49.99 they fraudulently charged my credit card. It turned out that deviant sales rep also signed us up for auto pay to our credit card. I called dish network and had that switched over to regular pay. The dish net. rep told me my bill would go up $3.00 a month. I was very unhappy but said whatever its $3.00. He also would fix our bill to reflect the $10.00 per month discount we were supposed to be getting and adjust the pricing to what it was supposed to be. I asked why they charged my credit card 50 bucks. He told me that was the activation fee. I explained there was no activation fee supposed to be charged. Here comes the run around. My husband called when he got home to get the 50 bucks put back on our credit card. The new liar said that it was a credit from them. Mortified my husband explained to her that the charge was on his card and it was definetly not a credit from dish. She lied and said the charge would go back to our card. Next bill comes and is still up to 100 bucks and no 50 credit in sight. We had had enough. After about 3-4 hours being transfered around i spoke with a supervisor liar rick, account specialist supervisor no less. After i explained how there install company lied to us so we would sign up and how direct fraudulently charged our card he said he would go ahead and cancel our service for no early term fees. LIAR! I received a bill for $213 two weeks later, you guessed right early term fees. I called dish and the supervisor liar rick had totally snowed me. His notes on our conversation stated that he informed me that cancellation fees would be standing. I have never in all my life been defrauded by such a large company. They will never get those cancellation fees from me. I just cant comprehend. All there customer service reps must be prison inmates, they wont make license plates anymore...

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Unhappy Customer of DISH
Wingate, US
Jan 07, 2014 5:57 pm EST

My husband and I have run into the very same problems with DISH. They are truly masters at deception and shady practices. We have been passed around on the telephone from this "specialist" to that "specialist" and back and forth, so on and so on. The last "specialist" to whom we talked was with the "Office of the President." (I could hear the other "specialists" laughing in the background. We, too, were promised one fee and charged another and other problems with service occurred as well. So, of course, we tried to cancel. We have no contract in our hands, so we asked for their copy of the signed contract, and we got it! Whoever would have guess that these fraudulent people forged our signatures? They must have gotten them from the signed installation papers. However, our names are misspelled! So, needless to say, they will not get the cancellation fee. I just wish other customers would take them to court as I plan to do. Maybe they would straighten up their act.

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Dalton
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Sep 27, 2006 12:00 am EDT

3 months ago I signed up for a Dish Network special in which I was supposed to receive a $100 rebated as $10 per month for 10 months. I called immediately when the first bill showed up and didn’t reflect the credit. I called within my 30 day trial period and told them to come and pick up their equipment. A “specialist” spoke with me and assured me that he would get the credit posted and not to worry, and also posted another credit for another issue that was totally incorrect so I told him to continue the service. As a result of the credits I didn’t receive a bill the second month and today received a bill still showing that the “rebate” credit was not applied. Now when I phone I find out that the companies practice is that consumers are supposed to call and ask for a “rebate form”. I asked how I’m supposed to know to ask for a “rebate form.” Their answer was that when I get the bill and see that I don’t have the credit I would call and complain and they would tell me. I told them I did call and complain and that they said they would take care of it, but if I need to complete a form to send it to me. Their response was then “sorry you only have 60 days from the date of activation to complete the form and return it to us.” I asked them where it says that in any documentation whatsoever. Their response was “it says so right here on my script.” Moral of the story … Dish Network totally sucks. The problem is that I live in an area where my only other option is Charter cable, who sucks even worse. What’s worse is that both companies have policies in place to ensure that you can’t get any customer service at all, and when you ask to email someone their response is we can’t get email, and that nobody else in the company has phones to receive calls either. Then I discovered when I told them I’d like the service discontinued that by signing to accept their “free warranty” service for 18 months really committed to an 18 month contract for the service. I wouldn’t wish Dish Network or their customer no service on any of my enemies.

Valerie
Valerie
, US
Nov 07, 2008 1:19 pm EST

In September I contracted for and had installed Dish Network High Definition TV. The picture never was in High Def even though I could receive certain channels that were supposedly in HD. I believed the trouble might be with my television and I would fix that when I had the time.

I disassembled my home theater (no small feat) to find the problem and discovered Dish Network's crack installer had connected the HD receiver outputs to my TV's standard inputs. After that problem was rectified I still had no HDTV. I discovered the installer had never programmed the receiver to accept HD programming, so I fixed the programming issue.

Yep, you guessed it! I still had no HDTV so I called Echostar, AKA Dish Network. I think the reason for the two names is to confuse people who know one or the other totally sucks. I was informed that the installer had never started my HD programming despite the fact that the dealer, Echostar and I each had a signed contract specifying HDTV.

I asked them to start it up but they told me I would need to buy a new receiver and sign up for 18 more months of their BS and pay twice as much for programming. I asked if everyone who had HD when I signed up had to change and pay more and was told no, that they still had the original programming at the original price.

Then the THIEF told me he would make me a 'special' offer because of the trouble. I could buy the new equipment at only $49.95, sign the new contract and begin to get the HD programming I initially contracted for. I checked their website and found that EVERYBODY got that offer. Man, I hate being lied to.

When I declined their 'special' offer they told me I could pay the additional price for the new programming, exactly twice as much as our contract stated, but only get the lesser number of channels of the original contract! Under no circumstances would they do anything to make up for their errors. They told me I was responsible because I didn't b***h soon enough.

I just want what I contracted and paid for. Hopefully because I have the signed contract and they never supplied the agreed upon service I can prove breach of contract in court.

Please avoid the troubles I've experienced. Google Dish Network's and Echostar's terrible customer service to see for yourself. They obviously count on getting new customers because with service like that they MUST be hemorhaging existing customers!

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Sammy715
Loveland, US
Jun 13, 2010 6:57 pm EDT

This is the letter I submitted to Dish Network directly following the exp:

In November of 2008 I selected Dish Network as my satellite carrier. At that time I agreed to a promotion that provided the household with two receiver boxes. Only owning one television at the time, the gentleman who installed the necessary equipment said he would take the second box/receiver with him and when I was ready for it to be installed, simply give Dish Network a call and they would return to install the second receiver.
On the morning of Friday June 11, 2010 I was balancing my checking account with my online banking programs when I noticed an automatic payment to Dish Network for the amount of $315.99. My monthly bill is typically $31.99. I thought surely this was a mistake of some kind so I phoned customer service billing and inquired as to the charges.
The CR representative I spoke to said the charges were for a recent service call in which I had the second receiver installed. He said the charges were $90 for the service call, $149 for the receiver and the remaining portion was my monthly bill, now increased due to two receivers being in the house.
Upon hearing this information I explained that the receiver is not something I would have needed to purchase, as it was something that was inclusive in my initial agreement with Dish Network. He said he would speak with his supervisor, at which point I was put on hold for an extended amount of time. When he returned to the phone he said there was nothing that could be done and that I would not be receiving a refund for the unauthorized $315.99 pulled from my checking account by Dish Network.
At this juncture I asked to speak directly to his supervisor, stating that he had been very nice but obviously the supervisor was preventing a positive resolution between Dish Network and I. I was then put on hold for approximately thirty minutes before being disconnected.
Shortly after, around 11a.m. (MST) Friday morning June 11 I phoned Dish Network again, again explaining my predicament. I said that the bottom line was that this $315.99 withdrawal from my checking account was not authorized by me, nor had it at anytime been stated, at all, that there would be a charge incurred for bringing the second receiver into my home. The customer service representative I spoke to this time stated that “I can tell you whatever you want, but you’re still not getting your money back.”
At this juncture I asked to speak to a supervisor and was put on hold, eventually I was connected to a man who explained himself to be a manager. “I am a manager, I am superior to a supervisor” he explained. We spoke for twenty or so minutes at which time he informed me that a $149 credit would be placed to my account.
At this time the manager asked me if when placing my service call I had agreed to a two year contract or not, I stated very clearly, that was not a question I had been asked at the time of placing the service call. The manager went on to state that had I agreed to the contract there would have been no charge to me for the receiver box or service call. I again stated that while scheduling the service call no contract discussion or charges I would be incurring were mentioned, implied, or discussed. Further, had I been told that this service call was going to cost money, and was not inclusive of my original agreement with Dish Network, then I would have never had the service call to begin with.
I was once again transferred to a department that could, I was told, complete the process.
The following day (Sat, June 12, 2010) I phoned Dish Network again to begin the process of cancelling my account and to continue pursuing a full refund. Almost immediately the customer service representative (Rob QA5) became rude and short with me, talking down to me much in the manner an adult might condescend a small child. I stated that there was no reason to talk to me like that, but if that is how Dish Network was going to handle things, then I too would be more than happy to be rude and unreasonable.
I told Rob that I would be contacting a lawyer regarding this matter since obviously Dish Network had no interest in helping me, their customer of eighteen months. I then insisted I be transferred to a supervisor. I was transferred to what was referred to as the ‘executive department.’
The gentleman I spoke with offered his phone number so that I could continue to contact him directly, I informed him there was no need for his number. All I needed at this point from Dish Network was to cancel my account or to receive a full refund (less my monthly charge of $31.99) for the $315.99 charge on May 26, 2010.
He stated that a refund was only possible within thirty days of “purchase.” I pointed out that it was not yet June 25th and therefore I fell well within the confines of the thirty day return policy. He stated that by their definition of thirty days, I had “Purchased” in April. I stated that a point of purchase, by even the loosest of definitions is when the consumer spends money, which clearly was in May.
The gentleman made it clear there would be no refund issued to me. At this time I asked if he was certain that was the decision Dish Network wanted to make, he stated it was. I then said to cancel my account, effective immediately at which point he informed me that would be a $60 charge. I told him to be sure he was recording this conversation because I did not authorize the $60 charge. To say at this juncture I am dissatisfied with Dish Network would be an understatement, as this gentleman is well aware of.
That afternoon, June 12, 2010 I closed my checking account at my bank so that Dish Network would no longer have free access to my money. I also made another phone call to Dish Network to ensure that all bills would be sent to me in paper form from now on. Upon arriving home that afternoon I had no satellite signal.
The morning of June 13, 2010 I placed another call to Dish Network to inquire where I might return the two Dish boxes/receivers in my home. The gentleman said first that he did not understand what I was calling about and after I explained everything to him twice, and suggested he read through the notes on his computer screen, he explained that they would send me a shipping box in which I could return the boxes at my own cost.
During this June 13th conversation, the CR rep also noted that there was no evidence e of having spoken to a manager regarding my $149 refund.
At this juncture I am conferring with two lawyers, one local and one that contacted me after posting this experience on a consumer affairs website. I have informed several family members of my experience with your company and those who have Dish will be switching to Comcast. Also, I have spoken to my neighbor who recently moved to the neighborhood. Based on my experience she has decided to install Direct TV instead of Dish Network.
During this process, the weekend of June 11-13th I was in talks with investors regarding the programming/packaging we want in our next five restaurant/bars all scheduled to open in the fall/winter of 2010. Currently we have Direct TV and were planning to make the switch to Dish Network. After this experience we have decided to stay with Direct TV for all future stores. Our current package per store is $250p/month. Based on our growth plan for the next five years, at seven stores per year over the next five years, then fifteen per year after for five more years Dish Network has just incurred an estimated loss of $27, 500 from myself and my employer. Had the customer service representatives simply met my simple request of refunding a mere $315 when I initially spoke with them, then we would be ending this letter much differently. Further, instead of losing me as a customer, Dish Network would have continued to have a so-called “valued, ” happy customer.
My sheer disgust for your company at this juncture literally makes me sick to think about. I will continue to phone Dish Network, if for nothing else, sheer annoyance. I will continue to post this letter on every consumer advocate webpage; I will be filing official complaints with the better business bureau and my states attorney general. I will continue my conversation with the aforementioned lawyers.
I am not at all surprised to learn of lawsuits against your company for similar misdealings further reassuring me that I have been wronged. The fact that less than a year ago Dish Network had to settle with 46 states for similar wrongs that I have cited herein only reinforces that it is a dishonest and unreliable company. It is only a matter of time before Dish Network is put out of business by its dishonest and greedy practices.
Disgruntled and Disgusted,
Erin S. Borsdorf

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mikeh_dish network
Denver, US
Feb 07, 2011 2:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Yovich my name is Mike Houston of DISH Network, I want to say I am truly sorry your floor was damaged, I know this can be frustrating especially after receiving a bad customer experience when you calling in as a result. Here at DISH Network we always want our customers to have world class installations and great customer service. We do not tolerate or phone representatives hanging up on the customers at all. And I would really like to look into the issue of the damage. We do have a Damages Department and I would like to get more information to better serve you on this issue. I will leave you my e-mail so you can get to me directly Michael.houston@dishnetwork.com

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peggy stuhr
Wofford Heights, US
Sep 25, 2010 9:07 pm EDT

we signed up for dish on [protected] and decided wew did not like the service and called to cancel it but they told us that they did not have a 30 day trial period and that we would not cancel the service. we do not know where to go from here. we are very unhappy with this service. please we need help.

Valerie
Valerie
, US
Dec 28, 2006 1:40 am EST

I have yet to discover any one that did not make mistakes. But according to this company they never do. I recently did an electronic payment.

Unfortunately there seemed to be an error or type "O" in the routing and my payment came back as not found. ( it was not NFS just not found) I immediately got into my account to see what the problem was. What I found was the portion for payment had been froze so that I could not get into it to see if I had been the one to make a mistake. I then called the company, and was informed that I not only could not get into my account. But would not be able to make payments online for 6 months and they would not take my payment over the phone from my checking account. Now mind all this time there was never a dispute that the check was good. I mailed it and they had no problem posting it and cashing it. So let me ask you how does anyone out there like doing business with a company that pushes you to do business electronically and then insisted that if there is an error made it was you that made it, then locks everything up so that you may not check to see who may have made the error. On top of that tells you that they DO NOT! make mistake. Please keep in mind all this time it was not because of non-suficiant funds just a type O

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DISH Network fraud charges

i want people to know that dish network does not do as the claim.i had service with them because they said that i could save money on programing. i got the 24.99/month package and when i got my bill, it was worst than what i was paying before and with half the channels.The bill was higher than it was supposed to be.i contacted them and they would not help me resolve this issue.they took 200.00+out of my checking account without my approval.i only had their service for about 2 weeks.

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sjssaint
duff, US
Apr 22, 2012 6:02 pm EDT

I've never had DishNetwork and never will. My mother allowed their customer rep to talk to me on her phone, they were giving her the run around. She just wanted to get the service that she was paying for, not the big black rectangle she was getting on her tv. I talked to them and was unable to get any help from them.She paid her bill up to the end of her contract and cancelled the service. We told them to send a rep out and collect their equipment. Instead they demanded that I disassemble their equipment and return it to them. They then decided to try and send my name to a collection agency. (My sister had paid one of the bills for my mother so they took her name and sent it to a collection agency). (She also has never had an account with DishNetwork). The collection agency continues to call her demanding that she give my info to them. I told my sister to contact her states attorney's office and see if can help. dish no longer bothers her about a non existing bill but is still trying to get her to give out my info. What a way to run a company "threaten non customer into giving them money" I thought extortion was illegal.

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DISH Network programming limitations

Channel packages on dish tv (As well as cable) don't reflect the channels I want to have.
I don't want or watch the spanish channels, the shopping channels, music channels. I do want local channels, animal planet, discovery, bbc, comedy central, tcm, national geographic, ifc, history, spike, weather...
Dish tv doesn't offer this program.In order to get the above I have to subscribe to the gold classic...
Does anyone else have an issue like this?

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rogerramjet
South Haven, US
Dec 20, 2009 7:44 pm EST

Everyone has this problem. It would be nice if they let us pick what we want but they won't. None of them do and probably never will.

It sucks

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DISH Network liars and cheaters

I cancelled my Dish Network service in July 2006. I sent back the receivers in the box provided for me. Today, I found out (a year later), they charged me for them. When I had first received the notice last year, I just assumed they had not processed the receivers. However, today I found out they had received one of the two receivers in the same box and had charged me for the second one. After an hour of talking to different departments, I found myself being told that they would try to resolve this issue to my satisfaction within the week. The only way it will be solved is if they miraculously discover the other receiver and remove that huge charge off of my credit. I don't know why it will take a week to find it when they haven't been able to find it for a year.

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DISH Network rip off - Horrible customer service

Wow, the GOdish is the worst customer service I have ever received..or did not receive. I signed up based on their snazzy ad in the mail for 19.99. They did not give me the $19.99 deal, but I did get a pretty decent deal. I signed up, then they set up a service date. I met them and took 1/2 the day off while they did the 2 hour install. They sent a junior tech out to do the job and he was in my house for 9.5 hours. He could not get a signal on the tV's then came to me and said "Sorry, sir I have to go". He left everything discombobulated in my house, equipment laying everywhere. They said they would be back the next day...never showed. I tried calling the GoDish customer service when they did not show up. They transferred me 4 times after waiting on the line for 45 minutes. Finally I called the GoDish salesperson and he gave me the DISH customer service number to work it on my own. He told me that if I told them how mad I was and that they screwed up the DISH Network would give me a better deal. Totally passed me on because they are a third party dealer..dont be fooled...they are not the DISH Network, they are a bunch of Hacks. So it has been two days with no TV, equipment out, wiring messed up etc. I talked to DISH who is sending their own tech out tomorrow (I have to take another 1/2 day off)They said that they get complaints on GoDish all the time. GoDish is a big ripoff! They referred me to Dish directly becasue they did not want to handle it...no more $$ in it for them. I think it was the GoDish distributor out of PLACERVILLE, CA. Do Not do business with them, they are a fly by night operation...Very Scary what they can do to your house!

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DISH Network bait and switch, violating truth in billing act, mail fraud

Dish Network lured me into their plan of $9.99 a month for 6 months, up to 4 televisions and 2 receivers, 100 channels no charge for the equipment, HBO and Starz free for 3 months. The service rep would not install the dish on my flat roof and said he would get back to me. 2 weeks went by...no phone call. Proceeded to contact them, had to wait another week. By the way, they charged me $9.99 on my debit card to supposedly check my credit.

My first bill included equipment fees, and I was charged for those alleged free 3 months. Instead of $9.99 plus tax, my bill was well over $60 for 2 months. I have continued to call them and fight with them. I managed to pay $9.99 for 5 months, but it's starting up again. They just turned off almost all my channels.

Next Monday, I am filing a complaint with the Consumer Protection office, the Federal Trade Commission, the Federal FCC office in Washington. I am sick to death of all this stress! These blood-sucking CEO's are nothing but thieves.

Even after calling the Executive office, they did nothing either and were quite rude and did the "double-talk". We need to file a class action suit...was unable to locate one...does anybody have that information?

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DISH Network poor customer care

I'm writing to clearly express my total dissatisfactin with the customer service experience that I have recieved with dish network. I have been with dish for over 15 years. Never missed a payment, and on 2 seperate occasions I have scheduled a technical visit for upgrades and no one showed up! Even after my recent experience and talking with alex operator id kkw who is supposed to be a supervisor and another manager there answer was simply that there was nothing they could do. Even after explaining how I had taken the day off work and loss wages waiting around for an installer. I wish there was a way I could sue dish for loss of wages.in fact when I threatned to leave dish alex was eager to accept my offcer to cancel my service. I can't wait until my obligation is over with dish I will be leaving and going to at&t u verse. Hopefully they will value me as a customer because clearly dish does not!

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david radnot
, US
May 12, 2011 8:47 am EDT

Blame it on the installer, Not the company. You should call customer service and explain the situation and im sure they can send out another installer who will show up on time and do the job right.

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DISH Network crappy service

It started with customer service out and out lying to us about what channels we would receive if we signed up. We found we had no choice but to upgrade once the service was installed to recieive the acceptable minimum channels.
Every single bill that we have received has been wrong. We always have to call and go through their terrible, incompetent customer service department to correct each bill. One of the bills we received was entirely in spanish.
Every time we find it NECESSARY to upload the Guide, we lose our service completely.
We hate Dish TV and are now stuck with it for 2 years unless we're able to pay $300.00 for cancellation. DO NOT GET DISH TV >>

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HowiesT
Farmington, US
Jun 22, 2009 4:54 pm EDT

Ok, so I live in a remote area. I was scheduled for an appt on Saturday they said someone must be home and between noon and 5 for the installation to take place. I gave the person I was talking to when making the appt directions, they did not say where the installer would be coming from ~ silly me, I thought they would be from the area. I told the person on the phone the directions and made sure she understood I have no cell service at my house unless I stand in a tiny spot in the yard, my home phone had not been scheduled to be on until Tuesday.
I run to the grocery store early Saturday morning, eager to finally have tv to watch in the evening. I stay home all day 1 comes, 3 comes, 5 comes ~ NO ONE. I go out to the tiny spot in my yard and call them, they tell me they are sorry but the installer couldnt find the house so we would have to reschedule. Not real impressed by this point after spending a whole day in the house patiently waiting. We set up an appt for Monday, this time we are going to try again from 8 am until Noon. Ok, 9 am the installer calls and is ready to meet.
I get to the house, he informs me he is in a hurry and would need to be quick about the install. I by this point dont care how long it takes or doesnt take just that it gets finished. He wanted to know if I had a man in the house, because to "save" some time he would just run the line from one side of the room to the other instead of crawling under the house ~ WTF? ah NO... So, not happy with me by this point he crawls under the house and installs the dish. Now, after all this waiting and all the calls and the being put on hold, I finally have the dish up.. BUT, (you had to know there was going to be a but in there) there weren't any channels, Nope cant get channels on the dish until they mail me a new smart card. What is up with this? Had I already of had so much time invested in this I would have told this people to stick it up their butts... I hate dish, and I just wanna watch the channels I have already paid for.

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fmoore
, US
Oct 13, 2009 9:52 am EDT

Dish network is run by people who are ###s. They lie when the truth would be much better. They're call center is a bunch of rug makers that can't even speak the king's english. Getting the run-a-round in a 24hr. period, I'm ready to shove this dish box where the sun doesn't shine...my advice to people ...DO NOT USE DISH NETWORK SERVICES.

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david radnot
, US
May 12, 2011 8:42 am EDT

Try paying the bill in full for a few months before the due date and you will see that their billing system works just fine.

DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DISH Network?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DISH Network Customer Service. Initial DISH Network complaints should be directed to their team directly. You can find contact details for DISH Network above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DISH Network. Discuss the issues you have had with DISH Network and work with their customer service team to find a resolution.