DISH Network
reviews and complaints

I want a copy of my contraCt emailed to me today. I have talked to Dish two times today as well as 6 months ago, asking for info and get different answer each time. I want to know what I have been Charged for Monthly as there seems to be a discrepancy in how many TV;s and receivers I have signed up and have been Charged accordingly. And I was told my Contract would be up in Dec now they say May.Please state how many TVs and receivers you show I have going in my I house and exactly the date my contract is up.

Beverly Campbell
217 E 42nd Street
Loveland CO 80538

Yesterday I received a letter from DISH stating that for various reasons I did not qualify for the lowest rate. If I wanted a credit report I was to contact Equifax. I HAVE a report from Equifax. My score is 819 and my credit is unblemished.
I was in banking for over 38 years, never missed a payment, nor had a late charge. This is humiliating and I now regret switching to DISH. Direct called last week and offered a fixed rate of $65 per month for two years, wireless connections, and no lease fees. This rate would pay the early termination fee, and save me almost another $300 over two years. My wife asked why I did not accept their offer. I responded that I do not treat people or businesses that way. A contract is a contract. However, I have called Direct and they are mailing and emailing the offer to come back. I spent years helping customers with their credit difficulties, and to receive a letter implying I was not worthy of the lowest rate is unforgivable.

I have been happy Dist TV customer for over 10 years. But this time before recharging my account I spoke to Paras in customer care on 31/8/17 to know the amount to be charged for annual package. He gave me two options (a). Recharge with Rs.4536 for New All Sports package or (b) Rs.3569 net of discount to avail 20 % discount offer. In case of Rs.4536 switch off date will be extended beyond 12 months. I opted for net of discount offer and recharged with 3569. But I got a message that only 10 % discount is given.

I spoke back to customer 8 times during the day but could not get proper response and they repeatedly told me that you should have deposited Rs.4536. Although I told them that I recharged amount based on the information received from dish tv customer care executive only but they they did not pay any attention to.

I got fade up and made another call, Ravi of the customer care attended the call and I asked him to connect me to senior. He then connected me to supervisor Manish. He also told that I should have paid 4536 to get the offer and asked me to pay Rs.907 to avail the offer. Since I got fade up for so many calls I decided and paid Rs1000 to close the issue. But to my surprise, no change and no discount offer was given to me.

On 1st November, 2017 again I called dishtv customer care and spoke to another supervisor Aparijita. She said you wont be given annual package offer. You should have either paid 3629 or 4536 in lump sum to get the offer.

I am really disappointed with different versions of statement by different executive on the same matter. I need explanation.

This is ruining image of Dish TV. In case this is not heard I appeal other customers to be aware of this kind of customer support.

Ajoy Sharma
VC NO.[protected]

Hi Team,

Really not happy with what happened with me, that was the bad day to call Dish, below is chronology of bad luck

1.) Received flyer in mail on 2nd week of October 2017
2.) Called Dish on given number [protected] dated Oct 16th 2017 however the flyer was not as promised, the sales person gave to price for bundle was around 16x where flyer says 49.99 + 14.95 (same is showing on Dish Site), I said no I don't need this bundle, sales person forced me to approve to run my SSN, 2 things here when I am your existing customer and saying no to services as that was not promised.
3.) Next day 10/17/2017 I received an update from my Credit reporter that a HARD HIT was made my DISH, I was shocked and called the number again and explained what happened last evening and now I am got update on hard hit, they transferred my call to Office of the President, Office of President said we will look into this and remove the enquiry from my Credit report and they will get back to me in 24 hrs after listening the cal records.
4.) Next day I received call back from Office of the President and they said talk to Fraud Team and transferred me to them where my question was unanswered and no updates on call recording, Fraud team told me to contact Dish Credit team by sending mail I am in process of doing that however wanted to know why and who ran my credit and from where Fraud came into picture if this is fraud please let me know I can fine a complain in FTC, BBB and local Law agencies.
5.) After 2 days I called again and talked to the Office however no clear reply and no one ready to help me with removing Hard Hit from Dish.

Being DISH is big name & brand we gave our SSN to your company however your sales team run credit when we say no to the service 
a.) Why you want to run Credit for existing customers
b.) You can run credit for new service when payment issues in past may be 10 to 20 % however in my case all 100% payments in last 2.5 years
c.) If you have our SSN you can run credit whenever we call for change in service?
d.) What if we don't monitor our credit/report, do you do this with other customers?
e.) Seems SSN is not safe with Dish.
f.) Your Office of President sent me to Dish Fraud Team, please let me know if this is fraud done by your team so I can contact FTC, BBB & Local law for my rights.

We have 2 accounts my & my brother's account that we may close soon, ablest I will close soon and never recommend anyone to use Dish, I will be in touch until my credit report is not clear

Thanks
Vipul

I ordered Dish in September with their promotion of free HBO for a year and free ECHODOT now they are saying I can't have either. I am unsure how to process with their false advertising . I have contacted Dish at least 5 times of which 3 said the echodot would be sent in 30 days. It has been over 30 days. In the fine print of my order it says you need a Hopper or internet enabled Wally to receive an echodot. I have an internet enable Wally

We called Dish Network to find a price quote on what it would be to have a TV and internet package so we could compare it to other companies we were looking at. The next thing we know they are assuming we are wanting their business so they cancel our account with our current internet provider (Century Link) forcing us to pay the cancellation fee. It's also very frustrating because they would offer the same exact internet with Century Link but for double the price we are currently paying. Nobody called us to confirm that we wanted to cancel our internet as we never told them to do that in the first place. They also sent us the equipment through mail and called us FOUR TIMES to try and set up an appointment to get it set up after we told them we wouldn't be using their services each and every time they called.

DO NOT call Dish for a price quote! They did a credit check to see what we qualify for and used our information and assumed we wanted their business. We NEVER told them to go ahead and set up an account. Worst customer service I have ever had and will never use Dish Network for any service.

I had dish network for 12 hours. As soon as I saw the dish put on the roof and messign up all the nice view. I told the employee to remove it. He said he was too tired and would come back the next day. I got on the phone the next day making sure I was not going to be charged for anything. They told me to return the equipment and I did. Then 3 months later, I was billed 108.00 dollars. I called they said it was because I had dish for 1 month, then they said it was because I did not return the equipment. When I proved
to them I did. They said that I had to pay for the workman to come back to remove the dish. I was assured many times that I did not have to pay. Until I moved out and bought a house I learned that I had a collection agency after me and my credit was bad. I have talked to attorneys who refer me to small claims. I am refinancing now and just learned that another collection agency is putting a flag on my credit because of Dish. I talked to them again almost 24 months after the incident and It is just unbelievable. I pay all my credit cards on automatic payments . My credit was outstanding for years until Dish decided to charge me a fee that I was completely against. They had 3 diverse reasons and I have the email to prove it. I was told I could pay an attorney 3000 to 5000 to resolve my credit problem. I probably talked to dish and diverse collections agencies 15 times. I am so tired, but my credit is ruined. What can I do?

I called dish and spoke with a manager about the issues I was having with my current equipment. The manager said that I need to setup a time for a technician to come look at the problem. I asked the manager if we could setup a time for Saturday October 14th 2017. He said yes. I asked what times were available he said 10 to noon & 2 to 4. I asked to setup the appointment from 10 to 2. He confirmed and sent me an email stating this. I clicked on that email this morning @ 9:30 to confirm where the tech was. It showed me that my appointment was from 2:45 to 4. I have not had any communication with the technician regarding this change. The only way I found out was thru this email. Very frustrating as I do have errands to run on my day off. I understand if other appointments run long. But they have my phone number just call and let me know. Instead of changing the time and not notifying me. What the hell is the point of setting up an appointment when your technicians can't communicate with the customer if it changes? The customer is the reason why dish employees have a job. This is one of the reasons why more people are unplugging. My wife and I most likely will be doing the same once our contract is up. I'm tired of the rates being increased all of the time and loosing channels in the process but expected to keep paying your prices.

I recently called you people about an issue I was having with my DVR nobody on your end in the escalated Tech Team could explain the question of why is it I could sit here and watch a program that was previously recorded from a channel that I am not currently subscribed to compared to I am unable to watch a previous recording from a channel that I am currently subscribed to when I put it in layman terms do you really need to have the original copy of the movie in order that make the copy work when you watch it the answer is no but nobody in your department is able to do that I'm done paying full price for my services I want to a refund as well as you guys sent a tech out here he was very nice and informative to my son but I did not damage the box nor the satellite and thank God I was not charged the tech fee but still since the tech was here I cannot access 95% of my DVR as I stated above as well as it's saying that the HBO channels that you guys are currently giving me on the free 3-month preview some of those movies that I can access it saying the channel is not subscribed and I need to press okay there for there something wrong I want a refund of my $72 that I paid tonight with the card ending in 769 and I want the rest of this month service to be free you guys have put me through hell and back I have a 6 year old that watches TV and now I have to erase my entire DVR and wait for those recordings to come back and hope like hell they come back on channels that I am currently subscribed to because nobody can answer my question above in the beginning of my statement

I'm so angry at Dish Satellite. I been with them for the last 10-15 years and paid my bill on a regular basis. This month they increased my rates one more time for? local channels that are supposed to be free. Somehow I handed up with an overdue bill of $ 12 dollars. Got the bill Saturday, September 30, 2017 they cut my service this morning, Monday October 2, 2017. I'm definitely going to have one less bill from now on💃

Dish owes us money for an account we closed back in March 2017. We have called multiple times, spoken to many different levels of customer service to obtain that money. We been promised the money would be sent to us. These dates have come and passed without any check or refund in our account. We have now been promised another date, 19 more days to wait. Apparently that is the time it takes to generate a refund check, according to John, G3K, supervisor in the customer service dept. It is amazing to me the a company is quick to take your money, heavy handed in any grace for one late payment, and so very slow and cumbersome in it's processing of any money owed to you, the customer. We now have free tv, an antenna we purchased for $20 at Walmart. We get all the channels we need, for free. Maybe as we all leave cable tv and find better and less expensive ways to be informed and entertained, they will start to respect us, the ones who allow them to have a company and a job. If not, then they will join the ranks of companies who couldn't adapt to change, respect their base, and offer exceptional customer service. It's a tall order, I know, but so many companies do that I have no sympathy for Dish, who refuses.

I was a long time Dish customer and switch to bundle with my internet provider. Sad part, I hated to switch because I liked the service and quality. I called to get service installed again to find out they can not offer service to me since a relative has an outstanding balance with them. As I stressed to the representative, it is discriminating and unfair I am being penalized for someone who does not live with me nor did I sign for that person to obtain service. I was advised I was not being penalized and I spoke up to say if you are not allowing me to obtain service then how am I not being penalized. Bottom line is this is the most unfair and ridiculous treatment a business can do to anyone. I work hard for what I have and to be told I can't get something because of someone else who did them wrong infuriates me. Instead of not approving me for service because of that person, why don't they file a suit against that individual for the outstanding balance. I can only say, I WAS a good customer, never late, always bought extra stuff with them. Now, they won't get my money!

there was dish network installed in the house where I reside about a month ago.
Now I had 20 channels that I watched with my T.V. antenna ...
The day dish was connected to the bedroom next to mine. my T.V. antenna no longer works to watch T.V.
the dish network signal is interfering with my antenna and now I can not watch T.V. at all .
I called on the phone with no results to the problem that was created the day that dish network hooked up the T.V. in the room next to mine.
1504 Caulfield Dr
Ceres CA
95307.
I know there has to be a solution to this problem.
I can not afford dish network, it's too high prices.
my name is Brian Winters
[protected]

Our mother has ALZHEIMER'S disease and dementia. She pays 90 $ a month with a broken tv for something she hasn't used for months. Dish network will not turn off her service (that she doesn't use) because she CANNOT remember her password. Well. DUH! She's lucky to remember us and now all they want is money for a service not being provided. Taking advantage of elderly people!

I have pictures and calling my lawyer your company Dish wont come out till Monday and i have a 2 year old who cant play outside because of wires your tech left all over my back yard yesterday. Ive never seen such a poor job. But my concern is my grandkids getting electricuted by these wires hanging Right over where they hold on to go down the steps! Also i have a puppy. They said they would not charge me and come out Monday. They need to come out now! BBB and Media will get pictures as well. Thanks Dish! FOR NOTHING!

I signed up for cable in 2015 and I kept my service for the entire 2 year contract. In 2017 a customer service agent called me to update a payment because it did not go through due to credit card fraud issues with my bank. During the phone call we discussed my contract ending and if I was going to renew. I declined the offer to renew service because I was going to be moving due to having to renovate after my house got flooded. The customer service agent processed my late payment and told me that she would sent a box so that I could return the equipment since I would not be renewing my contract with Dish. Since that phone call in June I have not received the return boxes and received a bill stating I owed $342.88. I called to clear this issue up and the customer service agent told me that Dish renewed my contract in June and the bill was for July and August. When I told the customer service agent that I did not renew my contract and I did not pay to continue service in July and August she stated that I had to pay a cancellation fee because Dish renewed my contract without my consent. I would like to end my service like I originally talked about in June and I do not feel like I should have to pay for services I specifically declined. I will send back the equipment as soon as I get the box I've been waiting on for a few months now.

I have gotten the proper treatment since day one. Never got Netflix free, treated horrible by Representatives, they don't have respect. They sent someone out here and they problem never got fixed. They have no customer service skills, and don't care that I spend hard earned money on service. You don't treat customers like that. I have talked to people that have cancelled dish at no cost. Wish I could.

We are Florida residents escaping Irma traveling to NC and wanted TV service to keep up with the news as most of our family are stranded in Florida. We drove to Louisville TN to Camping World, a 5 hour round trip, to purchase the touted Dish receiver. Upon reaching Murphy NC we established an account and tried for hours to get the unit to work. No positioning, including where we previously had a Direct TV antenna that worked flawlessly. This unit does NOT perform as stated and we wasted time and money to purchase this product. We were on the phone with Dish and tried all of their remidies. NOTHING worked. During the process we were told that there had to be one wire connecting the antenna to the box. Since this supposed to be a portable unit for R Vs, I guess the buyer must cut a hole in the RV siding and not use the privided coupling. DO NOT BUY THIS PRODUCT. It does NOT PERFORM AS ADVERTISED.

The internet installation tech stepped on a connector to one of the two outside home AC units. The dish customer service team agreed to pay the initial repair - but as I reported during initial claim - the damage the Dish technician caused to the connector could not be estimated at the time until the AC's compressor required further repairs. Now, the affected AC compressor requires further repairs. I spoke with a member of the Dish customer service team and he stated that Dish will not consider a new or reopen this claim.

August 24, 2017
DISH Network
Corporate Field Resolutions
Reference account [protected]
Claim for damages
Chrys Hawley
4119 Shady Springs Drive
Seabrook, TX 77586
I expect a call today from someone to further investigate this claim as it has been unjustly denied and I want action taken to reopen and investigate.
This is a follow up after I received two calls from someone processing the damage claim who says now that the claim is denied because he spoke with the technician. First of all, everything that the technician has supposedly told him is untrue. The technician first of all told him that I was not at home at all during the installation and I was home. Secondly, he says that he was told to install cables on the baseboard and he wasn’t. He has also reported that after he screwed holes in the baseboard and the floor that he showed it to my husband and he said everything was fine and he left. I am not married, but that was my fiancé he spoke with who owns the home with me. His name is Arnold McDaniel, Jr and he specifically told the technician to attach the cable to the bottom of the baseboard and the technician proceeded to screw holes in the hardwood floor. Mr. McDaniel was very upset about what happened and the technician apologized and said that he misunderstood and then he gave us the claim process information. How can he now say that we were happy and never said anything? I am sure that the payment of the claim would result in negative consequences for him so why would he tell the truth. Mr. McDaniel served our country in the United States Navy and is not a man who would tell untruths, nor would he lie about what happened. How can anyone dispel the truth that we have over 30 holes in the floor? That is why we received an estimate for repair and that is why I am continuing to submit more and more requests for someone to actually perform customer service there instead of covering for an obvious error made by the technician. I do not have his name, but I am sure if you check, we can not be his only customer to be dissatisfied.
I expect a call today from someone to further investigate this claim as it has been unjustly denied and I want action taken to reopen and investigate.
This is a letter to confirm that I have received a phone call from your employee by the name of Tiffany at [protected], extension 47366 who has left a voice message on my phone to say that she has forwarded my estimate along with my claim 270301 somewhere for processing? I returned the call within 2 minutes of her leaving me a message only to receive a voice mailbox on her end. Where is the customer service here? I want to know where my estimate has been sent and how long this process will take. I have been on the receiving end of this type communication before and I am not willing to sit idly by and wait another 8 months for someone there to not do their job. I want answers and I would appreciate either a phone call or a letter to tell me exactly what is being done with regard to my claim. If you need any additional information I am including in this submission my original letter and a copy of the estimate associated with my claim, which by the way has been sent at least 4 previous times to one of your representatives.
I am writing this as a very concerned customer who continues to get the run around from every department in your organization; including the Corporate Field Resolutions department. Please accept this as a formal complaint against Alex Jones, who has represented himself as a Business Operations Specialist II. I have been trying to get a damage claim processed for almost a year and he advised on December 23, 2016 of email to send the estimate and also assured this would be expedited. I have called several times to find out the status of the claim only to be told time and time again that the estimate has never been received. I am told to send this estimate to an email address and in the mail and as soon as received, my claim will be processed. I am also told on every occasion, that it will take 3-4 days to process and that I will hear back from someone in that amount of time. Needless to say, I do not hear back from anyone and I start the process all over again. Today when I called, I was told that the documentation is not to be sent email, it is to be sent via fax. It seems every time I talk to someone it is a different story.
To provide more on the subject of the damages in the first place; here is the sequence of events. I sold my house in September 2016 and bought another house and moved in October 2016. I contacted DISH to transfer the service and a technician came out and said that I would have to have all new wiring done to install DISH at the new address. One of the several technicians that came out insisted on drilling holes in my hard wood floors. Yes, HOLES and there are over 30 of them. He was specifically instructed not to run the cables the way he ran them and then he drilled holes in the floor which was absolutely not necessary. Fast forward to the CLAIM; after many phone calls I was told to submit a claim which I did in Dec 2016. Because I never heard anything back on the claim, and again after many phone calls, I was told that I had to also submit an estimate of repair in order for the claim to be processed. Herein starts the run-around. I have submitted at last 4 times and still no one at DISH has ever received it. I would like to point out that this Claim is 8 months old!
Please accept this and the attached and enclosed as a complaint and a submission of the requested estimate. This time I am going to send in the US MAIL and by fax.US Mail to P.O Box 9040; Littleton, CO 80120and by fax to [protected]. I would appreciate if someone would process the CLAIM and pay for my damages asap!

Chrys Hawley