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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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5:55 am EST
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DISH Network returned equipment charge

I discontinued my Dish Network service and returned all the equipment as requested. The lady at UPS asked me if I would like a receipt because Dish will say you didn't return the equipment. Obviously, Dish has a reputation at UPS. Three weeks after returning a Hopper, two Joey's, three remotes, an LNBF that I took off my roof, a connection device, I received an email saying I will be charged $99.00 because I failed to return a Joey and the LNBF. Completely false. I returned everything. This is a scan. Now, I'm waiting for 8:00 am for them to open so I can call and complain.

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7:43 pm EST
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DISH Network software update

Upgraded to Hopper 3 in April of 2018... I have had a problem with System Update since day one... Set up to update at 3am; it refuses to do so... It will start attempting to update starting between 9 and 11 am and continues throughout the day... There are never any recordings scheduled at that time... Then it will go ALL night and NOT update and start all over between 9 and 11 am... THEN, I get the famous ERROR 514c that says "Something's not quite right. Your receiver has not been reset in a while. To prevent your system from becoming unstable and to ensure you have the latest programming and software updates, your receiver will be reset in 45 seconds." THEN I have no choice but to allow it to update... I identified this problem as a software glitch, but CS talked to me like I'm an idiot... I had to talk to him in a very unprofessional manner before he would put me in touch with a Tech... Had my Hopper 3 replaced - no change... Finally, 6 months into this "adventure", and after being handed off to a CSM (Daija Yarber), she finally admitted to me that it was a **SURPRISE, SURPRISE!** a software problem... And, apparently, it's a software problem that Dish Network's Engineering Department has not been able to solve for somewhat over a YEAR! I won't get into how vacuous it is that this problem is so difficult for trained engineers to solve, but I cannot even get a time-frame for resolution... And, on top of that, our favorite local channel has been taken off the air; again with no resolution in sight!

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Brian Rocha
, US
Aug 05, 2020 6:04 pm EDT

I hate how unreliable dish is and how its ways wanting to update no matter what. Mine won't even let me select the time for scheduled updates. I never had these issues with DirecTV, but after 13 years j left because they kept jacking my bill up and you cant watch all of your TV at once, and if you have shows recording you can only have two to three tabs on tops. I don't have that issue with dish. I can have all 5 tvs on at once plus record a bunch of shows at the same time with no issues, plus the remote locator is a God send for anyone who has kids in their household, so with dish you trade dorectvs reliability for better features. Also, once ATT took over dorectv the customer service went to [censored] because instead of being connected to DirecTV techs and specialists, you get connected to a greaking call center with a bunch of incompetent [censored]s with zero common sense working off a flow chart. They used to have the best customer service but ATT made sure to ruin that. I think about going back to dish until I realize I will lose the ability to watch all of my TV, even if I'm not recording anything. That alone keeps me from ever considering directv again.

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11:06 am EST

DISH Network nearly half of my service suspended - cannot cancel without penalty and no price reduction

Dish has discontinued providing CBS network due to their dispute with the local affiliate for nearly a month at this point. As evidenced in viewing and DVR history, a large percentage of viewing has been CBS, including all of my local and national news viewing. Dish claims they have the right to discontinue channels without notice or fee reduction and when I asked to cancel service was informed I'd owe $400 per the contract. My view is that they have breached the spirit of the contract by not providing a large percentage of my viewing preference and that they cannot arbitrarily reduce significant viewing options without nullifying the contract, allowing consumer to seek alternatives. I am essentially held hostage with a ransom of the cancellation fee; Dish has taken away the one channel I use to justify subscription and I can't seek alternatives without paying a large and unlawful penalty fee. According to their contract, they can simply stop serving customers by removing any channel they wish without penalty.

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7:20 pm EST

DISH Network confused workers poor cs

So my power went off and when it came back on, it blew the box. After testing was told they will send another box and would have to pay shipping. Asked if I could pick up local he gave me the number of the place. I called to find out is was a latino shop that doesn't carry box. Called back to have it sent and was told I would need to sign a new 2yr contract, , I was pissed by this point, I hung up. Called back later after calming down and asked for manager, who informed me that box was already set to ship and would be here 2-3 days. This being day 3 I called for update and was told it never shipped. The look ady said she could send it but I wouldn't get it until 23rd, that is not okay, I told her they should pay the expedited shipping since they screwed up...crickets, I told her I am closing my account of 8yrs! Sad

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4:26 pm EST

DISH Network suspend service while out of the country.

Put my service for 6 weeks while out of the country, checked with rep and ask if it would be the same deal when I renewed my service and he said only had to pay $10.00 per month and the charges would be the same. When I returned they said I lost all my credit for 2 year deal I signed up for. They would not change their stance and said I owed them $420.00 on contract I cancelled and told them I would not pay.
Service was good but this is not right and am returning their equipment and not paying the cancellation fee.

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1:08 pm EST

DISH Network dish reception

We live at 72 Princeton Rd Philipsburg, MT. For 3 days we keep getting places where the picture stalls and the voice continues or we get a yellow screen. There is nothing blocking the dish as we have looked at it numerous times. Please get it fixed. I don't pay the money I pay for crappy reception. I feel Dish should allow a customer to pick and choose what channels they want and we shouldn't have to take what they want us to have.

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8:20 pm EST

DISH Network service cut off after promising it would not happen

My monthly dish bill was due on 12/25/18. I am a united states navy veteran and my wife and I are both disabled. We are both on fixed incomes and, due to the holidays, did not have enough money this month to pay our bill. I contacted dish on 12/24/18, a day before my bill's due date, to see about the possibility of getting a payment deferral. I was told this could not be done until my payment was delinquent. I contacted dish on 12/26/18, a day after my account became delinquent, via the chat option online. I explained about my limited funds and I had a choice to buy food or pay my dish bill. I was asked when I could pay and I informed the customer service representative that I could pay when I receive my ssdi funds on 1/3/19. I was assured that this would be ok because there was a grace period and if I paid before 1/9/19 I would not be charged any late fees and my service would not be interrupted. This morning, 12/27/18, my dish service was stopped. I called dish and spoke to a customer service representative, carlos z11, and was told my service was interrupted because of my past due account. He said he could not help me even though I told him my previous chat discussion I had earlier. He said the information I was given was not correct. I then asked to speak to a supervisor and was told there was no supervisor and he was the person who was as good as a supervisor and there was no recourse for me. I did the right thing and was told the incorrect information. I believe dish should stand by their information a service representative provides a customer. This is not very nice!

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11:29 am EST

DISH Network charge for no service

Dish customer for 4 years and 6 months. How ironic the department is called the "Loyalty Department" This company is fraudulent and is forcing me to pay for 25 days that I had NO service due to a faulty Satellite. It's none of your business what I was doing over the Holiday and why I didn't have time to schedule a tech appointment. Rude management. Fraudulent overcharges. This company does NOT CARE FOR ITS CUSTOMERS. Take your broken satellite and shove it where the sun don't shine 😆 I will never in my lifetime return to Dish Network. For the last 6 months my channels have been disappearing without warning. Telemundo, Univision, CW, Local News stations, HBO, and Cinemax...Everyone is jumping off the bandwagon, maybe they are also tired of dealing with this greedy company. $160 a month and couldn't even watch the channels I originally bought the package for. I will close out my account and pay the total for service actually used. You will never squeeze the money out of me for any service you're trying to charge me after December 2 when my satellite quit working. I called you and informed you it was broken but they are making it seem like I could be lying 🙄 Like how this company lies about every credit they ever said they applied to my account. DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY

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9:50 pm EST

DISH Network movies

I am so sick of seeing the same old movies on dish channels! I'm so excited after months and months, even years, of the same old stuff when there might be 1 new movie released. Home alone is still playing for god's sake! Originally released in the 80's or 90's! I know that there have been tons of movies at the theaters over the last 15 years that have never been played on any stations that dish carries. It's insane! If I could change to another network, I would in a heartbeat, however, dish is my only choice. Come on dish, choose some other movies for movie lovers like me! I have payed a premium monthly payment for your service for years but it is not worth it. Hbo even pulled their channel from you! Please put some new movies out there!

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5:02 pm EST

DISH Network hopper

Do not "upgrade" to Hopper. Major benefits of old Dish will be gone, you'll no longer be able to watch Netflix on your TV without paying, and you'll find technical support is terrible from installation to trouble-shooting. If you complain, you'll be reminded that you are trapped by the contract.

Before installation, I could be able to continue our habit of watching the downstairs tv while cooking dinner as my husband continued watching upstairs. We had to mute the sound on one tv, which was fine. We also watched Netflix on both TVs apart from Dish.

Now, what we had is gone and we can't get the old equipment back. New Dish can't display the same recorded show simultaniously and the equipment won't let us watch Netflix without having to pay an additional monthly fee. I asked for a technician to come back and fix what was broken and Dish refused.

It took weeks to troubleshoot installation problems with bad equipment and more weeks trouble-shooting the double viewing problem. It seems technicians didn't know it was not fixable. We both were home from the hospital without the new Hopper spending stressful hours trying to make things right. Dish did give us 6 weeks free time, a small compensation time spend fighting Dish and not having the service.

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11:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network unethical billing residential consumer

Hello
I received this email stating that I have a new billing amount of now an amount in excess of $400.00. I am advising your billing department that there must be some error here. Firstly, my total monthly bill is less than $100.00. This was the figure that I originally signed up for over two years ago. Secondly, my service was interrupted when my bill was over one months charge and considered an amount past due $ approximately a month ago from this date. Now I am receiving a new bill for $250 - 300 more than that past due amount, when I have had no cable service. I refuse to pay this company any further money unless you can explain why I should be responsible for this absurd amount your stating I owe. Please respond.

Sandra Elliott

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11:45 am EST

DISH Network satellite reception

I am at Zip code 93222. I am 1.36 miles from los angeles county. The fires are burning and I am in firewatch. Dish will not give me the los angeles county stations so I may keep up to the fire information. Instead I get Bakersfield stations that never broadcast any fire information for my area. I have spoken to them and they do not care. I have asked how many times they have been fined for changing satellite zip codes and they say never, but they won't help a dish customer of 16 years.

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12:37 am EST

DISH Network service

I can not watch tv.. The only device that seems to work is the hopper, the super joey and joey's always pop up on the tv activity screen and it displays 0 of 0 tuners in use. It will not allow me to watch tv. I contact customer service and they tell me this is an ongoing issue within dish network at the moment and they aren't sure how to fix it but are working on the problem.. The only way to fix it for now is to reset everything.. Which then, is only a temporary solution that lasted less than an hour before it messed up again...

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3:50 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

DISH Network - on demand service

Their on demand service is constantly down. They have limited options to binge or choose from and when you download them they says it's available for 30 days. Try to play it and it says expired. This has been going on for a year, the whole time I have been with them. Technical support says it's a software problem that everyone is experiencing the problem...

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12:53 am EDT
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DISH Network [protected]

My account has been on pause since 5 years ago, i had always had for 9 months for pause each time the last times i had a hard time putting it on pause they would only either put on pause for 3 or 6 months. Now the account was actived but I dont the service but the company is charging me . I need help with account ASAP. My name is Gabriela Gurrola, my address is 4775 Topaz Ave apt 118 Las Vegas Nv 89121

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12:44 pm EDT
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DISH Network customer service and supervisors at dish network

My name is Cleve Hamilton and I am a current dish customer. My account number Acct# [protected], in case you want to understand and know who I am. I was without my service from August to October and I tried to get Dish network to work with me and help me reduce the bill so that I could get it back on. Customer service was so rude to me after being a customer for so long. I asked to speak to a supervisor and they were rude as well. I had a returned check on my account and they made it known every chance I talked to them about my bill. I begged for help and promotions not one customer service rep would help. I even asked to speak to a member of the executive team about my bill and more help. He was not helpful and proceeding to tell me about the return check and what I needed to pay. I have never been so unhappy with Dish Network, I will never refer this company to any of my friends or family. I will continue to tell people how badly I was treated and how long I have been a customer. I didn't deserved the disrespect, the rudeness, the lack of empathy, and the no help from Dish Network. I paid what I needed to get my services back on only for my kids to have television to watch and I din't want my credit to be delinquent. Not paying Dish Network would mess up my credit and that is negative impact. I have an excellent credit rating and I didn't want Dish network to ruin it. I have always admired and loved Dish Network and now I have nothing but hard feelings toward this company and how they treated me. I am so disappointed with how they treated me and I'm wondering how they treat others. Cleve Hamilton [protected], [protected]@gmail.com I will be taking this matter further until I am completely satisfied with results.

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10:07 am EDT

DISH Network return of dvr

On October 17 I had a technician come out to install hopper and Joey. My daughter was moving in so we switch her dish account to my house and was going to cancel mine. The technician took mine and my daughters old DVR. When I went to cancel my service it seems he only turned in my daughter's DVR and not mine. I am 91 years old and on a fixed income I dont have $300 to pay for a DVR that your employee took. Something eeds to be done about this.

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6:09 pm EDT

DISH Network customer service

I had just recently purchased dish network. The installation was supposed to be performed on 10/26/2018 between 8am-12pm. When I talked to the customer service woman I told her I needed the service complete before 1130am since I had to go to work and to make sure they would be here early around 8 or 9. She told me that it would be no problem and would not take very long since there was only one tv to hook up. The technician showed up at 1015am. He was not finished putting up the satellite before I had to leave at 1130am. The technician told me that he would be back around 5pm to finish setting up and would call me. The technician never called and never showed up. I called customer support and they told me that I had to reschedule to 10/30/2018. So now I have to wait 4 days without tv service whenever I was told that it would be taken care of that day. So it seems to me that both your customer service representatives and technicians like to lie to their customers. Desirable resolution would be to at least get a month or two of free service. Acct# [protected]

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8:21 am EDT
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DISH Network service

I am extremely unhappy after learning on this morning that I was not able to get an extension on my cable service payment. I have always been able to get an ext on my payments for yrs as you can see from our records. This was a terrible inconvenience as my daughter was in the middle of completing an extremely important assignment online for college classes. Never before have we been turned down or even told that there was a maximum amount allowed for extensions. Agent G07 named Donna said that system never caught the fact that we exceeded too many times of payment extensions in the past. Why are we just learning this at the most inconvenient time for us? This will affect my daughter for the rest of her life! We can not afford the money today to pay services. We have been loyal dish customers for years. But I don't see continuing with Dish after such poor customer service.

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4:02 pm EDT
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DISH Network channels and charges

Hello: My name is Russ Horcher, , I have been a loyal customer of Dish for a long time. I wish to file a formal complaint. I am upset that I pay for 250 channels, and only roughly 140 of them, even less now are watchable. I combine phone, internet, and satellite. Each week I notice channels disappearing my my list. First of all, I would like an explanation for this. Secondly I would like to see this matter rectified by actually getting what I pay so much money for. It is very upsetting and disappointing to me that this is happening. I have looked at the option of pick and pay option, where I choose the channels I want and pay accordingly, but the problem with this is that each channel costs so much. By the time I choose the channels I want I will end up paying even more than I do now. I want to work something out where I get a certain package with the basic channels plus the normal satellite channels, NGW, , NG, History, locals, , Scyfy, USA, and all the usual channels that come with most packages, , and the 3 or 4 channels of Starz, the ones we (were) getting before they were just stripped away without my knowledge. I find it very sad that I have been a steadfast customer who pays good money for a few select channels and the rest are ones that no one in the world ever watches. And now, numerous channels are suddenly being taken away.. I have looked into various packages, and the most basic package has local channels and a few more that are good, (very few), , and in order to receive the one or two channels that most people like make you pay the price for the next package up.. Example, in the basic pack, you get so many channels, but in order to get just one more channel, that should be included anyway, such as nat geo wild, I would have to step up to the next bracket.. Please don't take this the wrong way, but I would like to remain a Dish customer, as I really enjoy your service as a whole. but at the same time, there are many other providers to choose from and pay far less for just as much... the thing is I really want to stay with you guys. I like the setup of how it works and great customer service.. I just ask that you work with me and maybe meet me half way on getting something more affordable, where I get the channels that SHOULD come with he amount of money I pay. Paying for 250 channels and getting barely 140 or so that are actually worth watching is an unfair deal, and slightly resembles a scam to me.. Telling someone the package includes 250 channels should mean you literally get 250 channels, not a bunch of nonsense that nobody in this world actually views. There, I have said my piece, I hope I haven't come across as brash or angry. I am only frustrated at what I pay for vs what I actually receive. Russ Horcher, [protected], privacy code is 5657. thank you for your valuable time.

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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