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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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4:45 pm EDT

DISH Network account

You have turned me into collections for $413.00. This is a fraudulent account. Im here in arizona visiting my father and i checked the address where the account was apparently made. There is no one who lives that address. Could you please remove this from my credit on equifax please. I wasnt living in az at that time.

Marlene Andrade
[protected]
Ssi# [protected]

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4:26 pm EDT
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DISH Network lack of satellite reception

My wife signed up for this service thinking it would save some money. I think it saved us about 5 bucks a month. It's worth the 5 bucks to tell Dish to shove their crappy equipment where the sun never shines. I worked in the infotainment industry as a reliability engineer. I built satellite and cable boxes. The satellite biz was separate from my department, but because I built a cable/satellite/NTSC/ATSC system with small and large dishes and over the air reception. We never had any problems with cable, satellite was a nightmare. We had an incident where all of Asia and India lost reception and there was a lot of hand wringing and monkee motion from the exec's.
about this wanting to know why. When I finally got word of the failures I asked, did anyone know that there was a solar flair last night? Issue solved. That's another reason I dislike satellite TV systems. I love copper and fiber and I love DOCSIS 3. So I told my wife that Dish is crap, but she ordered it anyway.On the "first day' the system was dropping packets all over the place and going offline. During a single 1 hour program it lost the signal 6 times. over the course of the day we had over thirty failures of the system, that is unacceptable.
The customer service is and always has been deplorable, obstructive, and adversarial. It took almost 3 hours of phone time to finally get these evil thieves to cancel the contract, for which they are charging me $480.00. But interestingly enough is that they have not yet produced a contract signed by the owners of this house.
This company is evil to it's rotten core. They take advantage of contract law to screw the citizens of this country, especially elderly people. They obstruct in a highly adversarial way. When I think of my 84 year old mother trying to deal with this company I can see why they have this adversarial business plan. She would get frustrated and not do anything because, unlike myself, she doesn't like domineering, rude, obstructive people and practices.

Dish Network is very much the thieves that everyone makes them out to be. I will get my money back by shorting DISH nasdaq stock If anyone would like to know how to do this give me a call at [protected]. The only way to get their attention is to hit them in the pocket book.

Once again Dish Network is evil. that's the only word that describes them... Oh, proof? Sure, how about "Pleas stay on the line your call will be answered in 5 minutes and 16 seconds. It was well over 35 minutes before an employee answered. and of course he wanted to send someone out to "fix it". So the 5 minutes and 16 seconds wait was a lie... and they know this fact and continue to follow this part of Dish Networks business model.

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Jmwalkersr
, US
Oct 05, 2018 8:16 pm EDT
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How can I recoup the money I have paid Dish network for Local channels and we have not had them for two months due to a contract dispute. How about I just deduct the cost of local channels from my bill, they would not like that, so why are they charging me for a service I am not getting, I'm not far from going to Direct TV, I have been a loyal customer to Dish for about 12 years and this is the thanks we get, Come on Dish get it togeather, John Walker,

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Gram2jalen
, US
Aug 16, 2018 4:19 pm EDT

When signing up for DISH, I too thought I'd be saving money--which I'm not. I used to work for an internet provider so I knew better than to believe that the attenuation has virtually been eliminated. The phrase I should have caught was "as long as the dish is in a good place with 'nothing blocking the signal' it should be fine." Yup. Should have kept my cable provider...I have so many outages that even the kiddos that live here know when it says no signal that it's the dish...being blocked by the rain, the wind, thunder, lightening and ANY snowfall. SO irritating. I'm giving up Dish as soon as I hit my 2 year mark, which isn't far off. But on a good note, Charter will welcome me back with a really great deal!

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Patrick Fritchley
, US
Aug 14, 2018 5:46 pm EDT

7 years ago, sadly I had to give up my dish. However less than a year ago I got dish back. How can customer service and the channel service change so much in 7 years? I am so disappointed with Dish I am going to pay to get rid of them. I don't like their service I don't like their attitude and I do not like how they treat their customers. They act like they did nothing wrong.

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9:00 am EDT
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DISH Network sling tv

I ordered SlingTV with the promise that it showed all of the French soccer games.

I came to turn it on today. Only one game available and not the team I support.

I chatted with customer services asking for a refund as I bought a product that was going to show all of the games I wanted. Abrupt rep just said no and was not helpful.

I had heard about Dish's terrible service so should have stayed away but really wanted to watch Ligue 1.

I would like to be refunded the $80 I have paid.

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7:14 pm EDT
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DISH Network customer payments

Payments every month are diffrent with dish. My bill was $76.00. Last month I ordered Starz which is another $10.00. I look at my bill and they are charging me almost $93. This is not the first time I have had to call this company about my bill. I have to call them often. There is no telling how many times customers have been ripped off by this company. They really need to be investigated for fraudulent charges.

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9:16 am EDT
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DISH Network Lack customer service

Want to disconnect, no one answers the phone. I have spent$5.00 phone time and got no person. This company makes bukoo bucks, the question is when I want there service again will I be using them again?
6 minutes each time 3 call's Last week and another 6+ minutes today, and now I'm late and there going to charge me late fees.
It shouldn't take this long to get a service disconnect it's simple. This treatment doesn't deserve more or repeat business from me.

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7:27 am EDT

DISH Network hopper

Dish hopper software is so flawed I've changed receivers there times in one week and each receiver had worse problems than the other they give U refurbished receivers they will not give us a new one I pay for all the protection plans it's horrible there software is flawed there's no more Charlie chats we have to pay and every day the system fails and has so many problems it could be a great service if it work right and we have to pay for this maybe offer you a $5 for the hassle I shouldn't have to pay my bill until they fix it

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6:36 pm EDT

DISH Network contracted driver

Dish driver, #68652 (on the side of the van) licence plate number Florida IJQ P23. The driver ran a stop sign in the Oakleaf Town Center in Jacksonville, Fl and almost hit me with my children in the vehicle. I honked my horn and he flipped me off. I would like this reported and something done about it. The driver is obviously not the type of person that should be working for your company.

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9:26 am EDT

DISH Network satellite tv

Each and every time I called Dish I was not just put on hold but put on 'Ignore'. Each time my wait time was around 30 minutes. I was not given an option to leave my number for them to call me back. This company is in no way interested in customer service. They are interested in getting money from you and nothing else. Let's say you want to discuss a lower rate or change any programming. For whatever reason you want to change something from your original purchase, you will be required to agree to an additional two-year extension of the contract.

When you are put on hold you will hear this cheerful pre-recording of how they listen to their customers by giving the customer what the customer wants. This is not true at all. First of all, Dish has known for a long time that the wait time to talk with a real person results in ridiculous wait times yet, nothing has been done so far that has changed this situation. Dish claims they are working on it. But, how many years does it take to simply hire more people so you are not left on hold for half an hour?

There is no doubt in my mind that Dish employees would never put up with another company treating them the way they treat their customer base. Oh they can stand on what is 'legal' in customer agreements but, it is also immoral at the same time.

I have not nor will I switch to the other satellite company Direct TV. Read the reviews on that company and it's a mirror image of Dish Network.

My intention on my last phone call was to discuss programming but, while being on 'Ignore' for over 30 minutes I reached the breaking point and decided that I'd had enough of their nonsense and decided to cancel Dish on the spot.

Now Dish is going to charge me $238.00 for the months left on my 'contract' for early termination. It's ok. I am not going to pay it. I went with Spectrum cable and Spectrum has agreed to pay the Dish Network balance. And, with Spectrum I will not lose a satellite signal due to inclement weather interrupting the signal and I will get 100 mg of download speed.

It used to be a 'trueism' that it is always best and cheaper for a company to keep a customer than going out to find a new one. I guess I live in the past when that was true. It isn't true anymore, sad to say, especially with companies like Dish.
So, beware before you sign up with them. There is a lot less than meets the eye, at the same time there is more than you can't see down the road when you decide to sign up with them.

Dish has forever lost this customer.

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5:21 pm EDT
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DISH Network dish satellite tv sucks!!! do not buy

Dish tv satelite tv is the worst company, they hung up on me after i called them to change my programming. Rude [censored]! stay away from them! their customer service is non existent! they are full of greed! they do not care about the customer whatsoever! disgusting company!
they have done this sevral times to me and my other family members who i referred to get dish tv. What a huge mistake. Are bills keep getting higher and higher even after they told me it would be the same every month! scammers!

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9:42 pm EDT

DISH Network broken contract

On 21st of July I called dish to get a discount on my bill after some time speaking with the sales lady we agreed that I would keep the same channels and for the same deal (price)but signed a 1 year contract. a few days later I checked my bill the price had went up and my channels were taken off so I called back and after explaining my problem the sale person tried to get me to sign a 2 year contract and call back every 3 months to asked for a discount on my premium chanels. After some more explaining he decided he would give me a discount on some of the channels. Then after checking the bill again not only was the first contract not the same but it also went up again. That's when I called a 3rs time explained to the next sale person and he saw everything that I told him and also tried to get me to sign a 2 year contract. Dish network broke the contract and tried to get me to see things their way. I was told a price and then got another and less channels. So I asked them to send me the boxes to return their equipment. They first tried to charge another month rent and a early termination fee. Then went to just pay the early termination fee and a shipping and handling fee with insurance. Now I have been with Dish for over 6 years and never late . I am Texting to get some justice. Can someone please tell me when did fish get so money hungry. I Have been a loyal Customer but not anymore.

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11:20 am EDT
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DISH Network all

My name is Christina Johnson. I'm making this complaint because I have had more trouble in the last several months with your service than with any other thing we have! You can check my calls to your company, which have been many, complaining about billing, crediting my account issues, not receiving channels, apps not working, etc. WHAT IS THE PROBLEM? I have never been so dissatisfied in my life! Please explain to me what is happening!

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1:26 pm EDT
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DISH Network sales and customer service

My elderly Mom wanted to change from cable to DISH. I set everything up for her including putting the DISH redpresentative on speaker so that we would all be on the same page. She was "locked in"a monthly payment of $96.00 and promised that when the installer arrived her would explain the Hopper and other dvr recorders so that she would be able to operate them. Fast forward. My brother was there for the install and confirmed that not only did the installer give little to no information about the equipment, he handed my Mom a booklet on how to use the dvr. She signed for the install and off the guy went. A few days into having DISH problems started occurring and my Mom decided that this was not for her. She knew that if she cancelled within 180 days that there would be a $30.00 early disconnect fee which she was fine with paying. During this time she received a bill not for $96.00 as promised, but for $105.00. She calls DISH to disconnect and they tell her that she signed a 2 year contract and if she breaks it she will be charged $498.00. She did not sign a 2 year contract. I know this for a fact. She is 82 years old and at this point in her long life has no idea if she'll be around for 2 years. She tells the customer service rep to email her a copy of this alleged contract that she signed and her we are one week later and no contract copy. I have gone around and around with DISH and am done. I believe that my Mom is a victim of elder abuse and I have contacted the Attorney General, the FCC, the Better Business Bureau, and the local newspaper. After reading through many of these complaints, this is not the first time DISH has targeted seniors and tried to take advantage of them. I am hopeful that I will hear from someone regarding this complaint. In the meantime, any fraudulent withdrawal of funds will be reported to the District Attorney's Office along with a formal complaint.

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7:53 pm EDT

DISH Network satellite dish pole broken

I call n told them my pole was broke n ghey want to charge me 95.00 + pay whoever comes out to fix it 26.00 cash...
I've been with y'all over e yrs! Never late on bill...
plus y'all used a old dish n pole ghat was here when I hit here...
it wasnt new! N y'all want to char5me to fix something that was here when I got here that's just wrong! Y'all should've put in a whole new dish n pole instead of using one that was already here for I don't know how long!

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9:17 pm EDT
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DISH Network unethical policies

Signed up for DISH earlier in the year and had nothing but problems with the actual cable service. Constant buffering on shows, movies, netflix, etc./and message error. We would have to unplug tv and let it reboot. Had workers out on 3 separate occasions and issue still continued. Finally cancelled their service, rightfully so, but disturbed that they would even think about charging us for cancelling. Dispute resolution form being mailed in, but can't even talk to the higher ups to straighten this issue out.

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4:30 pm EDT

DISH Network returning equipment scam

In 2017 my elderly mother switched services. Dish kept billing her. After three phone calls and some threatening, they credited back the amounts the fraudulently took from her account. She returned the equipment at a UPS store in 2017, however, now almost a year later she received a notice from a collection agency for the equipment. When hammering out the billing error, the representative told me that the equipment had indeed, been received. Today, July, 2018, in a phone conversation with Leo # ANK, he claimed that dish had notified my mother three times claiming that the equipment was never received, but my mother, who keeps meticulous records, never received any of these apparent notices. According to Leo, it was either the UPS's fault, or the post offices fault, or my mother's... never once admitting that perhaps dish actually could be at fault. They admitted to receiving the equipment in 2017, yet now they have no record? Sounds like a scam where they are targeting the elderly.

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11:21 am EDT

DISH Network customer service & the manager

I called regarding an overpayment too them. The first girl not sure of her name. She said they couldn't, refund the difference nor reverse the company it was supposed too go too. So I talked too a girl named myla. She said it would, take 19 days for a partial refund. Before I ever talk too myla the first girl told me too call my bank. So I did then, they said I had, too fill out a form. I went up there& done that. It was supposed too be reveresed, and went too verizon instead of dish. Well after a week and getting a notice from verizon. They didn't receive no payment. I call dish and talk too myla, only too be told, it would be a partial refund. That they couldn't refund, the difference cause I had a balance. So I called again, and asked too speak too a supervisor. He told me the same, thing as myla. I ask why they, accepted the money. And his responce was, if it was due they were gonna take it. He said he would, try too make the refund come quicker. And instead of putting, it back in my bank acct. They would mail me a check. I dont know why, they just couldnt put it back, cause it was sent electronically. Please call me on this issue.

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4:59 pm EDT

DISH Network dish not honoring own contract

New customers as of July 13, 2018 at the OC Fair. We signed up with mgr rep. he told us that we would receive 3mos free including: HBO, Cinamax, Starz, Showtime. Once everything was installed we could not get connected to HB, we called cs explained we have in writing Welcome to DISH letter indicating 3mos free including: HBO, Cinamax, Starz, Showtime. Their response, we do not give free HBO we agrued with them they cannot go back on your contract we have this in writing! that was the selling point to go with DISH. False advertising! Dish wanted to give us something else but we refused, we do not want anything else!

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2:08 pm EDT

DISH Network unethical running of credit check while still having an account with dish

I was closing out my account with Dish received an email welcoming me back with exclusive savings. Was told to call in to get prices. Called 1800-333-Dish number guy stated would have to run my credit score again, I stated to him that it didn't make sense to run my credit I just received an email from you guys about exclusive savings and to call back in for those prices. I had plans to go to Direct TV due to the savings and I was moving. He went on to say this was the only way to see the savings and I told him that I really didn't want to run my credit check when my account hasn't even been closed over 5 days and that still haven't even received the boxes to return their items. He said again I had to in order to get the prices, we proceeded on and he requested my SSN I stated to him I didn't want to provide it but again he said then I couldn't get prices. I gave my SSN and waited about 2 minutes he then came back and stated he had to transfer me to the loyalty department and I stated but you told me you had to run my credit check to let me know what prices were and now you have to transfer me and he said yes I can not help you, you will need to speak with them they can give better prices. I was on hold for 48 minutes waiting. I was lied to and I felt illegally misrepresented about having to have my SSN to run a credit check when I still was not given prices. The person I spoke to the second time stated that it was not right that I had to give my SSN and to have ran another credit check that was not necessary. He apologized and provided me the prices which were the same prices I already had before so after all of that there was really no exclusive offers. I have my credit report as proof and I will be seeking legal advice.

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10:59 am EDT

DISH Network incapability to watch a game live

Today is the FIFA World Cup Final game which has started at 11 a.m. Dish network does not have the game airing until 6 p.m. This game is world's largest sporting event and it is absurd that I must wait until the game is completely over to be able to actually watch it. DirectTV and other providers have the game on live. We are paying such a crazy amount for your service and it is crazy that we can't watch the game. I am unsure why we are paying such a crazy amount which is suppose to include all popular live sporting events, but we aren't being provided that service. I feel as though we deserve money off of this months bill in order to make up for the lack of availability of the game live. Our account is under Deanna Tomica. If you could get back to me at [protected]@gmail.com that would be great, thank you.

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12:59 pm EDT

DISH Network customer service

i called waited 43 mins to speak with a rep then they took over 7 mins to pull my acct i adv it bundled package. in may 2018 i changed from top 120 to a bundle package to make bill a little smaller. i have been a customer for about 10 years i dont call and hassle with alot just service issues! it was totally uncalled for to have the rudness telling me i dont have an acct and the hassle to get your error correction on my bill! i had to asked 10 times to speak with supervisor to get matter handled again unacceptable

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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